Complaints

This profile includes complaints for Les Schwab Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Les Schwab Tire Center has 676 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Les Schwab Tire Center

  20900 Cooley Rd Bend, OR 97701-3406

• 

  Les Schwab Tire Center

  2842 Pocatello Ave American Falls, ID 83211-5459

• 

  Les Schwab Tire Center

  160 SE Bishop Blvd Pullman, WA 99163-4911

• 

  Les Schwab Tire Center

  4357 US Hwy 2 Priest River, ID 83856

• 

  Les Schwab Tire Center

  63360 Us Highway 93 Ronan, MT 59864-2717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a long-time customer of your Auburn ************** and appreciate the service Ive received over the years. However, Im writing to address a situation that has left me confused and concerned. On November 27th, I purchased two new front tires. On June 24th, I returned to have the right rear tire repaired due to a slow leak and was informed I needed two new tires. I agreed to have them replaced. On July 6th, the same rear tire exhibited the original issue. When I brought the car back on July 7th, I was informed that the tire in question was not newdespite my understanding that both rear tires were replaced in June. This leads me to a troubling realization: although I have paid for four new tires since November 27th, only three new tires appear to be on the car. Ive not replaced or tampered with any tires outside of your service visits. I have also had to make two separate visits to repair my rear passenger tire, leading to several hours of lost time and usage of my car. I understand the store cannot verify the issue due to limited documentation and that old tires have been shipped out. I also acknowledge and appreciate the oAer to replace the questionable tire with a new one. That said, Id like to formally request a review of the transaction history, technician notes (if any exist), and any warranty records associated with these purchases. Ive remained patient and open-minded, but I hope you can appreciate how this situation erodes trust. Im simply looking for clarity and resolutionand assurance that future work will be reliably documented.

  Business Response

  Date: 07/15/2025

  BBB Case ID ********
  We regret Mr. ****** had a negative experience at the *************************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  Soon after receiving a copy of this report, Les Schwabs **************** Representative worked to resolve the concerns raised with your office. Les Schwab believes Mr. ****** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Mr. ****** and sincerely thank him for his patience.
  
  

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called at 11:30am to have an alignment done, they said that there scheduled was full but would be able to get it done by the end of business hours. Called back at 4pm like they said to do, still wasnt done. Showed up at 5pm which is there closing hours, was told that the only thing could offer was a tire rotation. They arent good for a single word they say.

  Business Response

  Date: 07/09/2025

  BBB Case ID ********
  We regret that Mr. ***** had a negative experience at the ********************************** Les Schwab Tire Center (the Tire Center). We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, Mr. ***** phoned the Tire Center on June 28, 2025, and asked if he could get the tires rotated on his  2007 **** F-150 (vehicle). The Tire Center confirmed that it could rotate his tires, so Mr. ***** brought his vehicle in for a complimentary tire rotation.
  
  After arriving, Mr. ***** asked if Les Schwab could also perform wheel alignmenta separate service. Tire Center employees informed Mr. ***** they would do their best to perform the alignment, but that they were already busy for the day. The Tire Center did not have any wheel alignment schedule openings on June 28, and wheel alignments normally require three-to-five days advanced scheduling.
  
  The Tire Center employees later called Mr. ***** once they knew that they could not perform his wheel alignment that day. Mr. ***** then returned to the Tire Center after-hours and retrieved his vehicle. 
  
  Although Les Schwab disagrees with the allegations in his report, we would like to assure Mr. ***** that we remain committed to providing the best service and products possible.
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch tactic- Im advised they will ***air my tire for no charge. I asked for confirmation that my tire was ***airable and both the service tech and the manager agreed it was.Advised 3hr wait so I walk back to my office 1.5miles away I get a call (no surprise) indicating that my tire is suddenly not serviceable and for just $338 they will ***lace my tire!! I argue they already agreed to ***air it- now they suddenly cant do it - unless I pay this astronomical fee.I ask for the corporate headquarters and am given a fake number to head me off. I get the right number and placed on a call with an apparent customer service *** who enjoys belittling people and talking over them.Representative is demonstrative and rams his guidelines speech right down my throat without even an ounce of compassion or respect- I dont think he even got my name.Tells me Im wrong- mind you hes not even seen my tire -to base any argument on- but could care less about what actually happened. Bear in mind Im on the phone as Im walking back to my unservicable car in the 95 degree heat After being berated and spoken to like his entry level subordinate- I confront him on this and he doesnt care - incredibly he concludes the call after telling him that I will place a complaint with the bbb for his vile and abusive approach and he laughed

  Business Response

  Date: 07/10/2025

  BBB Case ID ********
  We regret that Mr. ***** had a negative experience at ************************************** (the Tire Center). We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, Mr. ***** brought his 2007 *** 550i (vehicle) to the Tire Center on June 25, 2025, and requested a tire inspection. The tire center technicians conducted a preliminary visual inspection with the tire mounted on the wheel and, at that time, believed that it could repair Mr. ****** tire.
  
  However, visual inspections do not tell a tires whole story. Tires may appear repairable while mounted on the wheel, but might still suffer internal damage that is not evident until the tire is removed from the wheel. An example of this is when a tire is driven low on air pressure. Puncture damage ( such as from a nail, screw, etc.) may be in a repairable location, the inside of the sidewalls might be too worn/irreparable from being driven on low air pressure for too long.
  
  After the preliminary visual inspection, the technicians found that the vehicles tire was not repairable due to severe weather cracking with steel cords exposed. The Tire Center called Mr. ***** to inform him of the issue and offered to provide Mr. ***** with a new quote. He declined. The Tire Center also offered to install his spare tire free of charge. Mr. ***** declined that as well. The Tire Center lastly recommended replacing the tire and not driving the vehicle.
  
  As to Mr. ****** walking experience; the Tire Center sits just a few minutes walk from two bus stops that service passengers to the surrounding area. Additionally, ride-sharing is available through services such as Lyft and ***** Tire Center employees did not know that Mr. ***** would walk from the Tire Center to another location and would have happily informed him of different transportation options.
  
  Although Les Schwab disagrees with the allegations in his report, we would like to assure Mr. ***** we remain committed to providing the best service and products possible.
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and had the service installation of 4 new tires at the store. I also recently bought a new lugnut set I had on my wheels. I had pumped up my tires before heading to the tire shop as I had a slow leak in one. I saw all my lugnuts on my wheels then with no seen damage. The service was fine, I wasn't notified of any issues and I didn't inspect my wheels after the service. A few days later I go to wash my car and realize that multiple lugnuts have been scratched and I was missing one from my passenger front and rear tires. The placement of the missing lugnuts makes me suspect that whomever was working on my car stripped my lugnuts with a bolt gun and then placed the two missing ones out of site. Which means I've been unknowingly driving and potentially warping my wheel hub.

  Business Response

  Date: 06/19/2025

  BBB Case ID ********
  We regret the customer had a negative experience with **********************. ********************** prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  ********************** would like to work with the customer to resolve the concerns raised with your office. If Ms. ***** contacts our **************** Representative, ***, directly at ************, he will attempt to resolve their concerns.
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My tire popped. I returned to the store to have them replace the tire and have them honor the warranty. They stated I needed a new wheel for 371. Stating that the lug nuts holes were damaged. They couldnt mount a new tire on the damaged wheel. I refused to buy a new wheel. On the day i went to pick up my wheel they had mounted the new tire on the old wheel. I was upset because the previous days when i spoke to a representative they stated to me that my wheel was damaged and that I needed to purchase a new wheel before they could mount a tire. They were trying to have me pay for a new wheel when all time it was my old wheel. They mounted a new tire on my old wheel and expected me to pay 371 dollars.

  Business Response

  Date: 06/12/2025

  BBB Case ID ********
  We regret Ms. **** had a negative experience at the ***************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  

  
  Soon after receiving a copy of this report, Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. **** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. **** and sincerely thank her for her patience.
  

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between the dates March 31 and April 2, 2025 Schwab attempted to repair my *** ****** van's right rear ABS wheel assembly sensor. All attempts were unsuccessful and resulted in me having to take my vehicle to the *** dealership and have the repair done again. The abs cable Schwab installed was installed incorrectly. The new sensor casing they installed was cracked. They would not give me the used parts back as they said they had no idea where they were because "we broke them off with a hammer and they are in pieces in a garbage can somewhere". There are three invoices: *********** $413.38, *********** $278.51 and *********** $359.50 totaling $1,051.39 that should be refunded. If they could not do the work, they should have referred me to a full-service provider. They broke a new part and installed it leaving me susceptible to a brake failure. *** also found that bolts were cross threaded during the Schwab repair. I have pictures to document.

  Business Response

  Date: 06/11/2025

  BBB Case ID ********
  We regret Ms. ****** had a negative experience at *********************************************. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  Soon after receiving a copy of this report, Les Schwabs store manager worked to resolve the concerns raised with your office. Les Schwab believes Ms. ****** is satisfied with the agreed upon resolution.  We apologize for any inconvenience this may have caused Ms. ****** and sincerely thank her for her patience.
  
  

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They were kind, considerate, timely and fair in their response.  I was impressed by how they handled my concerns.  We had an open sharing back and forth of issues and resolved this to my 100% satisfaction.

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lesschwab on ***************************************************************** is selling faulty parts. They fixed my brothers car with faulty parts. It was shaking a few days after being fixed. When he took it back in they told him the parts were faulty. And they fixed it again and gave him a warranty. Why would this lesschwab give him faulty parts in the first place? I trust the ***** ca location of lesschwab. But something about the one in ******** I feel as though they are cheating people and taking money. Please check this place out and make sure they are not cheating people please. Thank you

  Business Response

  Date: 06/13/2025

  BBB Case ID ********
  We regret that Mr. *** had a negative experience with Les Schwab. We take customer reports seriously and work diligently to immediately address customer concerns.
  It appears that Mr. **** report concerns a transaction in which he was not Les Schwabs customer. We invite the customer to contact our *************************** at ************** if he would like to report any concerns. 
  Although Les Schwab respectfully disagrees with the allegations in this report, we would like to assure Mr. *** that Les Schwab remains committed to providing the best service and products possible. 
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment at ********************************* to install new tires. These were my own tires given to me. The tires were brand new (less than 200 miles) and came off a 2025 Sprinter van. The tires were to be placed on my **** Transit 250. Les Schwab put on one tire to ensure it would fit, which it did. Then before putting on the other three tires, the manger said the tires are not rated for weight of the **** Transit and said I would need to buy 10 ply tires rated for the Transit. I purchased these tires and returned the other ones to the person who had given them to me. Several days later, I learned that the tires I had brought in and the tires I purchased at Les Schwab are both 10 ply heavy load E rated. The manager intentionally lied to me in order to sell me the new tires. Calls and email to customer service have not been returned. This is a bait and switch and outright deception in order to get me to buy Les Schwab tires. I have been a customer for 25 years but will never go to the business again.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing complaint for les schwab about the business practice at branch loc: *********************************************************************************************On 5/6/2025 11:49am ~,after I was told over phone that my tire warranty will be covered just fine as long as wear is even and I was baited to drive over there, extended my vacation time one more time. But at the site, tire even wear test passed but at the last minute, the branch manager switches after baiting me to drive over there, needing all service records of tire rotation at les schwabe. This is contrast to what I was told over phone. even front desk assured me just minutes before manager makes a last call to deny my tire coverage.I am sick and tired of unscrupulous business where you dangle carrot in front of customer to lure in to the site and then try to milk them by pushing new tires and denying coverage. Front desk even audicuously literally handed out new price totally void of warranty.Which is something they could have made clear on the phone. -I want LES SCHWABE to totally refund my last tire purchase with 50k miles warranty which at the time of this complaint worn prematurely and evenly way before warranty after travelling only 42k miles at most and issue completely new set of tire of same quality and rating at free-of-charge by honoring the warranty as rightfully so. - proof of discriplinary action for bait/switch practice at this South tahoe locations.

  Business Response

  Date: 05/16/2025

  BBB Case ID ********
  We regret that *** ********* had a negative experience at the ************************************************** (the ********************* Center). We take customer reports seriously and work diligently to immediately address customer concerns.
  According to *********************** records, *** ********* visited a different Les Schwab location in *******, ********** (the Fremont Tire Center), on September 23, 2023, where she purchased four new tires for her 2021 ****** Rav4 (the vehicle). The mileage on the vehicle at that time was ******. And at the end of her visit, her invoice recommended tire alignment annually, and tire rotation every ***** miles which Les Schwab would provide free of charge. And Les Schwabs Best Tire Value Promise (warranty), a copy of which *** ********* received at the time of purchase, expressly states: The limited warranty for tread life does not cover services, damage or wear due to any of the following: misuse or abuse, misalignment or tires out of balance . . . Covered Tires not regularly rotated will be considered abused for purposes of this Limited Warranty.
  May 6, 2025, *** ********* states she phoned the Fremont Tire Center to ask about the mileage warranty. The store employee told her to stop by her local Les Schwab and they would check the mileage warranty. 
  The customer then visited the ********************* Center and spoke with the front desk clerk who visually inspected the customers tires and noted her front tires had severe edgewear indicating the tires had not been properly rotated. The employee showed the tires to the store Manager who remarked that the tires appeared to have never been rotated since their September 2023 purchase 20 months earlier. Notably, Les Schwab lacks records of any tire rotations on this vehicle at any of its locations since the original purchase in September 2023.
  The ********************* Center employee then explained the observations to *** ********** and indicated that they were denying her warranty claim on that basis. The employee offered *** ********* a quote for four new tires, but she declined and left. 
  Because *** ********* appears to have not maintained her tires properly, and because Les Schwab has no record of tire rotations for those tires, Les Schwab denied *** ********** warranty claim. If *** ********* can provide maintenance records showing consistent tire rotations every ***** mileswhich Les Schwab informed *** ********* it would perform for free when she purchased her tiresLes Schwab would be more than happy to open a warranty claim for her and ensure her tires are replaced.
  Although Les Schwab respectfully disagrees with the allegations in her report and is unwilling to resolve her concerns for what she asks, we would like to assure *** ********* that Les Schwab remains committed to providing the best service and products possible. 
  
  

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23294841
  
  I am rejecting this response because

  1) it is a load of B.S.=> initialy was told it was maintained and wore even so was eligibly now changed story. Because of change story, I am not accepting as resolved Les Schwabe offers free tire. I am asking add'l for 20,000$ for damages. Because they must have been making millions doing this for obviously counltess customers.

  ************************** response did not indicate any willingness to resolve their bad business practice.

  3) the fact les schwabe takes "seriously" appears another load of b.s.
  

  
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Les Schwab damaged one of my tires side walls and offered to replace one when theyre already a half-life but replacing one would damage my drivetrain so they should replace my axle but they are refusing to and I believe they should either replace the axle or give me the same tire model with a similar tread depth

  Business Response

  Date: 05/16/2025

  BBB Case ID ********
  We regret that Mr. ******** had a negative experience at **********************************, Les Schwab tire center (the Tire Center). Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns.  
  According to Les Schwabs records, Mr. ******** brought his 2000 ***** Accord (the vehicle) to the Tire Center on December 17, 2024, to swap his summer tires for his winter tires. On May 1, 2025, Mr. ******** returned to the Tire Center to switch the tires back. During that visit, Mr. ******** stated that his right rear tire had suffered bead damage, and that it must have come from Les Schwab since they were the only ones to handle his tires since December. The Tire Center inspected the tire, advised him of multiple solutionsincluding replacement with a similar tireand then put the tire back on the Vehicle at Mr. ********* request.
  On May 5, 2025, Mr. ******** contacted the Tire Center to address the tire with bead damage. The Tire Centers Assistant Manager offered to find a used tire with a similar tread pattern and depth for the replacement. Mr. ******** declined the offer and instead requested an exact match (brand, size, and tread depth), which was unavailable. The Assistant Manager next offered to road hazard the tire (even though it was purchased under a different, unknown vendor) and replace both of his rear tires with the Caldera Confidence line of tiresespecially since the tread depth on Mr. ********* current tires were nearing the end of their service life at only 4/32 inches deep. Mr. ******** rebuffed this next offer, and instead asked the Tire Center to replace all four of his tires with brand new tires from the Mazama Reputation product line.
  Les Schwab still does not have the exact same tire brand, size, and tread depth to replace Mr. ********* rear tire. However, Les Schwab has offeredand continues to offerto replace free of charge the two rear tires on Mr. ********* vehicle with: (a) two used tires with comparable tread pattern and depth; or, (b) two new Caldera Confidence product line tires.
  Although Les Schwab respectfully disagrees with the allegations in his report and is unwilling to resolve his concerns for what he asks, we would like to assure Mr. ******** that Les Schwab remains committed to providing the best products and service possible.