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Business Profile

Data Processing Services

Epiq Class Action & Claims Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

This profile includes complaints for Epiq Class Action & Claims Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Epiq Class Action & Claims Solutions, Inc. has 10 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I owned at 2018 Kia ******* My engine caught fire on September 14, 2021 due to the Kia ****** recall. I sent documents directly to Kia *** and the Kia ****** Settlement Administrator. From September 14, 2021 to the present, I have sent car rental receipts, fire report directly from the fire department, and pictures My confirmation code is DF2GCAEO. My claim was denied because the claim administrator did not see the fire report and my receipts from Enterprise Car rental. I resubmitted documents via email and I mailed the copies. Furthermore, I disputed the final determination in writing as required and I never heard back from the claim administrator. I am seeking reimbursement of my rental car car reimbursement.

    • Initial Complaint

      Date:08/04/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I BELEIVE THAT EPIQ IN BAD FAITH NEGOTIATED A SETTLEMENT DURING SUBROGATION TO THE INCORRECT INSURANCE COMPANY IN EXCESS OF $30,000.00. I HAVE TRIED EMAIL, TELEPHONE CALLS AND **** PRIORITY MAIL SIGNATURE REQUIRED CORRESPONDENCE. ABSOLUTELY NO RESPONSE. I NEED ASSISTANCE IN RESOLVING THIS MATTER. THANK YOU

    • Initial Complaint

      Date:07/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** the case manager after multiple attempts asking For a check reissued from a bankruptcy. She attempted to call me a lair provided inaccurate information and then became very pass aggressive when I stated I feel as if I am constantly calling about a update. This case manager employee is very unpleasant and seems t get irritated when you ask for verification of information she inks providing. She does not check any records just cont to lie too doctors from receiving payments.This business is absolutely horrible she need to be fired!!

    • Initial Complaint

      Date:06/30/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was part of a class action settlement, dollars for diskdrives and epiq are administrators. They rmail3d an update as to when we will get paid and several methods of payment to choose from Several days later2, I got the letter stating the payment was ready. I was a bit surprised to see there was no PayPal,****** pay as a payment method as proposed to. and approved by the court. I didn't think much of it at the time; a minor annoyance. There were only 3 options; a prepaid **** debit card, a virtual e Mastercard, or a paper check. I chose the e card as the other 2 methods would take another 10 business days to 2 weeks. I tried to use it at my grocers, but they cannot take eCards thiere. So I tried to load it on my ****** pay, it wouldn't accept it! It is worthless. Not only that but we only have 30 days to use it or it goes back to the administrators. When I emailed them, I was told oh no, it's very rare to find an actual store to take this as payment, it is mainly for online purchases It did not disclose that when choosing a payment method! I then requested for this money to be put on a different method; preferably PayPal which was stated it would be available in the email prior to the payment email but was then not offered. I was referred to dollars for diskdrives for info on changing my method of payment. I did send them an email but so far have not heard back

    Epiq Class Action & Claims Solutions, Inc. is NOT a BBB Accredited Business.

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