2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kara D
1 star09/27/2023
I only chose 1 star because I had to select a star, they do not deserve any star. This company is a joke. I rented an apartment at Crown Village at Elm Ridge and they have ****** apartments, child ******* (when addressed they didn’t do anything about it), icy sidewalks/parking lots, dog poop in grassy areas, trash in parking lot, fountains in and around pool do not work. They only enforce rules to certain individuals, will slap you will fines without warning, and send you to collections over $90, even after you tried telling them the payment link they sent didn’t work and have proof. The management doesn’t care to listen to you and if you try to contact the main business department they send you back to the ****** apartment management, on site.
Leinbach Company Response
12/14/2023
Our goal is to treat every resident with respect and fairness. We process credit and background checks for every prospect that applies for a home along with cross checking OSCN to ensure everyone meets our required criteria. We value our residents and take pride in providing a wonderful place to call home. Our maintenance team works hard to pick up dog feces from pets that were not picked up after and hold pet owners responsible since it is not fair for our maintenance team members to pick up after them. We have listed in our lease contract of possible fines that a resident could receive. We are not selective when addressing complaints we receive in the office. It is our responsibility to address resident all complaints we receive so we can find a resolution to the complaint.Review from Susan N
1 star05/05/2023
Resident of 5400 South Apartments for 5 years. This company is a used to be company. It used to be a wonderful and beautiful place to live. No longer any of the things that made it worth the $1200 a month plus fees for everything!Leinbach Company Response
05/10/2023
Susan, I apologize for any bad experiences that you may have had here during your stay at 5400 South. I'm very sorry that our company did not exceed your expectations. Please understand that we strive in good customer service and at making all our Residents happy. We do take all reviews very seriously. Thank you for your feedback regarding your living experience and giving us the opportunity to improve our service based on your comments. We’re sorry that we were unable to meet your needs, but we assure you that proper training is being conducted so that we can provide a consistent service to all our residents. Please know that resident happiness is important to us, and we'd like the chance to further discuss your concerns in greater detail.
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