ComplaintsforLeinbach Company

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to cold weather, a pipe in the ceiling burst flooding my apartment. This is the second year in a row that this happened. Last year they said they made the adequate updates and changes to the insulation but as the photo show the pipes are exposed, leading to a second burst. Management tells me that the insulation was adequate, the workmen they sent, said the opposite. I asked them for a month off of rent for compensation, and they refused.

  Business response

  01/18/2024

  We are writing again to offer our sincere apologies for the recent incident involving the broken sprinkler line. We recognize the inconvenience and frustration this situation may have caused you, and I want to assure you that we are taking all necessary steps to promptly address the issue.
  Upon conducting an investigation, we found that the attic had proper insulation that had been placed over the top of the pipes to prevent such incidents. The pictures that you have are after the insulation was removed to expose the area to make the repair, you can actually see the batt insulation and loose fill insulation covering the entire attic floor. Unfortunately, the recent below-average freezing temperatures led to the breakage of the sprinkler line. This occurrence is considered an act of nature, and it is not attributable to anyone's fault. While we acknowledge the inconvenience it caused, we regret to inform you that we are unable to provide a rent concession in this instance. Please rest assured that we highly value your tenancy, and we sincerely appreciate your understanding and cooperation in this matter.
  
  

  Customer response

  01/18/2024

  I am rejecting this response because:   After speaking with the repair men they told me that the insulation inadequate. You say they said it was adequate. So someone isnt telling the truth. The inaction of management to remide the situation caused a second burst. Once is an accident. Twice is a failure to prepare for a yearly pattern of weather. There was no insulation over the area that broke.

  Business response

  01/19/2024

  We have already responded to this review and provided proof of insulation in the attached picture. Unfortunately, the recent below-average freezing temperatures led to the breakage of the sprinkler line. This occurrence is considered an act of nature, and it is not attributable to anyone's fault. We have taken the appropriate steps as we deem appropriate based upon the situation, our policies, and any pertinent laws.  At this point we consider this matter closed.

  Customer response

  01/19/2024

  I am rejecting this response because: terrible customer service and poor preparation 

• Initial Complaint

  04/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am the recipient of federal ERAP funding via restore Hope ministries in Tulsa Oklahoma. Crown Village at Elm Ridge a Leinbach company property where I am a resident entered into an agreement to receive federal ERAP funds from Restore Hope for payment of rent. The Agreement stipulates that Elm Ridge / Leinbach will waive all filing fees and late fees for months that are covered under the rent payment. On Jan 24, 2022 Nicole ********* Leasing Manager signed for Leinbach. Nicole removed the filing fees and then added them back to the ledger, she also charged late fees where were stipulated in the agreement to be waived. Neither of these fees were disclosed to me until April 4th when a demand for rent or eviction filing within five days was posted. I contacted ***** ******** at Restore Hope who contacted Elm Ridge to inform them they were in violation of their agreement and that I should have a $30 credit going forward on my Mays rent. Not a $195 bill due now that they have been hiding. I have reached out to the US Treasury department as part of their Fraud, Waste and Abuse protection. Per their recommendation and The Northern Districts I have also filed a TPD report and this BBB report. I am hiring counsel as well. Elm Ridge has decided to not honor their agreement and decided to maliciously conceal charges until they reached a certain point and then began harassment and extortion to receive such funds.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/20) */ We treat everyone with respect and fairly within our community. We did not receive rent by the due date of January 1st. Per our lease agreement, we had to charge late fees on January 4th and a filing fee on January 18th since rent had not been received nor a pledge from Restore Hope. We received a signed pledge from Restore Hope on January 24th for the resident which was after the charges were charged to the account. We would not be charging future late fees or filing fees once the pledge was received, however, since January fees were already charged to the account before the pledge was received and signed, the charges would need to be paid. There was a late fee charged in error for February, which we gladly removed from the residents account when the charge was noticed and the notice sent to the resident was retracted. Our residents have full access to their online account to check their balance and courtesy reminders are sent to our residents as well. We happily removed any charges that were not owed, but cannot grant the request to remove anything charged prior to the pledge received from Restore Hope.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented an apartment in Tulsa, OK from the Leinbach Company for a year. There were multiple problems, (i.e. drunken parties and feces in the swimming pool) during the year. I moved out after paying my lease in full. I was sent an itemized bill for cleaning and repairs that included such things as a broken doorbell cover $5.00. They also charged me for electricity which I paid directly to AEP/PSO the entire time I lived there; and for my water bill which was 4 times more than I had ever had while living there. They kept my entire deposit, plus billed me for $440.00 for cleaning and repair. I refused to pay it and they turned me over to a collection agency. I contacted them and they stated that since I had been turned over to collections, I must deal with them. I contacted the collection agency and they sent me a copy of my lease. I know what the lease says. I wanted evidence of the extra billing they said I owed. I have never been provided with their receipts of materials or labor of the items they said I destroyed or damaged. The Leinbach Company refuses to talk to me. Further, I have found multiple other people who have had this same experience. I want to warn others not to rent from this company.

  Business response

  01/14/2022

  Business Response /* (1000, 5, 2021/12/22) */ We are sorry that ***** experienced problems during her stay at Lakewood Gardens, it is our goal to treat everyone respectfully and to have loyal residents. I have attached a list of the move out charges on the account along with photos of the cleaning charges and damages. The Bedroom blinds were broken $50.00, Broken Fridge handle $10.00, Clean oven $5.00, Hole in bedroom door $100.00, clean bathroom $25.00, Broken doorbell case $5.00, Holes in walls due to curtain rods $10.00, Clean Kitchen $25.00, Heavy stains on the carpet $200.00 (Also attached is a bill of replacement for the carpet due to heavy stains, we were not able to professionally clean), 15 Days of Electric $105.00 (Electric was taken out of *****'s name and placed back into Lakewood's name on 4/1/2021; as stated on the signed Notice to Vacate Form on 2/4/21; #4 you must retain electric service to the apartment. If not, electric service will be deducted from your deposit at the rate of $7.00 per day until the end of your lease- the Electric was taken out of *****'s from her contacting American Electric Power) and the Water billing is 60 days behind (please see attached ledger, ***** moved in April 2020 and did not receive a bill due until July 2020, this is the reason for the higher bill; billing dates 2/5/2021-4/16/21). The deposit on the apartment was kept due to the above charges, we believe that all charges on the account are fair based on the charges stated on the Resident notice to vacate form. (please see attached) Consumer Response /* (3000, 9, 2021/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not care that this company kept the deposit. All landlords in this town do. Renters are regularly taken advantage of. I do dispute the extra charges. There were 4 slats broken on the end of two blinds due to my cat sitting in the window. I paid a non-refundable pet deposit which will more than cover that. I also paid my rent in full through the end of my lease. They did not send a separate water bill as they normally did. If they had sent the email for water after I moved out I would have paid it. They charged me 3 or 4 times the amount I paid monthly for the water and the electric. My electric bill was always less than $100 per month. They charged me that much for 7 days. They put the cheapest carpet in all of the apartments. Those carpets are also beige in color. They replace all of the carpet in every apartment when anyone moves. If I were in the minority of people this happened to, if it were unusual that I was charged for all of these repairs that's one thing. However, I have found multiple people who have gone through the same thing. They send a bill to everyone once they move out. There is also a law that states they are not to charge people for repairs that are due to reasonable wear and tear. When I moved in they were supposed to replace kitchen and bathroom cabinets and floors, as well as repair the oven. They never did. When I would ask about it, they would always say they were unable to secure the labor to do the work due to Covid. When I moved in I discovered I had bedbugs in the apartment. They tried to say I must have brought them with me. I fought that and they finally had my apartment treated and did not make me pay for the service. When I asked for the exterminator's name they refused to give it to me. I have attached a copy of the letter I sent to the collection agency. Business Response /* (4000, 11, 2021/12/27) */ Lakewood Gardens never refused her service, The company that we use for Bed Bug treatment is ***** **** ********* We understand that you paid a $200 Pet fee that was non-refundable, this does not cover damages that were done to the unit, the $100 Deposit is what covers the Damages which we used that towards the cost of the damages. Please see how we do billing for water in the first reply, the billing is correct. We are willing to revise the Electric at $7.00 a day to the actual charge of the bill from American Electric power, which was $24.35, so that will take your new total to $360.12. The Leinbach Company uses the same carpet at all properties with a carpet life of 5 years, we only charged ***** for carpet cleaning not replacement, which we had to replace due to heavy stains that are not wear and tear. After speaking with Jamie, the Property Manager, she moved ***** in and did not tell her that we would be replacing Cabinets or flooring as this is not something that we do for any unit. Another resident that ***** knows on the property at Lakewood that she visits also had Bed Bugs, which they could have been brought over from that unit, ***** was never charged for a Bed Bug treatment. We are not willing to revise any of the cleaning charges are we feel they are fair. We will contact the collection agency with the new amount of $360.12. Consumer Response /* (4200, 13, 2021/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never said that Jamie refused me service. I did state I had bedbugs in the apartment the day I moved in. I have attached emails to that affect. What I did say is that once this was sent to collections, I contacted Jamie to get the name of the man that exterminated my apartment, to have a witness that the bedbugs were already in the apartment. The person she talked about that I visited is my daughter. My daughter did not have bedbugs before she moved in. The bedbugs were already there. People are afraid to reports things like this because the manager makes them pay for the exterminator. So when new people move in, they already have bedbugs. I was not referring to my daughter as the person who warned me about the Leinbach Company and how they charge people for everything they can once they move out. The people I was referring to about what a terrible place this is to live were coworkers at the Tulsa County Sheriff's Department. They asked not to be identified in a public forum. Further, the Leinbach company owns three apartment complexes in the greater Tulsa area. They send their collections to a firm in Georgia. They do this so that we cannot have our day in court in Tulsa County. I have attached 4 examples of emails between myself and Jamie. Should the company wish, I can attach all of the emails between myself and Jamie. There are approximately 150 or so that I have saved. I would be happy to make these emails part of the public record. Thank you, ***** ** ****** Business Response /* (4000, 15, 2021/12/29) */ The purpose of this posting is specifically, and only, related to the review you left on our company. Unfortunately, federal law limits our ability to respond to your claim or communicate with you on this forum. NCS goes to great lengths to operate in a lawful, ethical, and professional manor. If you believe that this has not occurred, we encourage you to contact us at ******************************. Please provide specifics, such as your name, account ID, and other details, so we may access your information to review. Thank you in advanced for providing this information, so we may investigate the accuracy of your claim.

• Initial Complaint

  08/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  After living here as a resident for 2 years and completing my contract and commitment in full and leaving the premises with a $0 balance I was charged an outrages bill for "cleaning and final water bill" final water bill was priced higher than any 3 months worth of water bills combined that I lived there for 2 years, management refused to do a final walk through with me when I asked yet billing stated additional cleaning needed post my departure. I reached out directly and indirectly to the company with little to no response (promised call backs that never happened) now my credit reflects a collection issue that I find to be fraudulent do to this business trying to scam people for more money.

  Business response

  08/31/2021

  Business Response /* (1000, 5, 2021/08/20) */ The purpose of this posting is specifically, and only, related to the review you left on our company. Unfortunately, federal law limits our ability to respond to your claim or communicate with you on this forum. NCS goes to great lengths to operate in a lawful, ethical, and professional manor. If you believe that this has not occurred, we encourage you to contact us at ******************************. Please provide specifics, such as your name, account ID, and other details, so we may access your information to review. Thank you in advanced for providing this information, so we may investigate the accuracy of your claim. Consumer Response /* (3000, 7, 2021/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) You have my name and and info and federal law does not prevent you from contacting me about your fraudulent behavior that I am bringing to the surface for all to see. Sounds like an excuse not to do anything and avoid a conversation about how you make up fraudulent charges for former residence to line your pockets and get your bonus Business Response /* (4000, 9, 2021/08/24) */ The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. If you care to make a complaint or have your issue reviewed by our management, we suggest you do so through our website or by emailing ******************************. Additionally, please provide your account number, specifics about your concern, and the date and time of the occurrence. Consumer Response /* (4200, 11, 2021/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fraud is fraud and I will continue to expose you for the thief's that you are any further response should be directed to the attorney generals office which will be taking things from here

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩