Business ProfileforHahn Appliance Center, Inc.

My husband and I bought a microwave, oven and cooktop from **** in October.. I believe everything but the Viking cooktop came in and we were waiting to get the cooktop in. **** delivered all the appliances on Nov. 21st 2023. The installers put the microwave and oven in, and placed the cooktop sitting on its edge in our laundry room. We were waiting on new countertops to install cooktop. The cooktop sat in the unopened box in the laundry u til mid December. In Nov. 21st when delivered the box had some sort of water looking type bleed all over it. We dont think anything of it. Assumed it was all wrapped in plastic. The he cooktop was unopened. When the counter guys and the plumber opened the unopened cooktop to install, the cooktop had an epoxy type material all over it. Not functional. My husband called **** and they sent a repair person to take a look at it. He said they open every box when it gets in their warehouse. This box was again unopened. Two witnesses. The **** repairman said they would take care of it and install it and it would take **** days. Then we got a call from Viking the maker of the cooktop. They basically said that **** turned it over to them , and after several co variations with my husband said they would replace the stainless part of the cooktop only. We are wondering if the epoxy type material went into the burners or underneath, which would be terrible if ignited. We paid what we feel like is a lot of money for this cooktop because we wanted quality!! So disappointed at what is happening . We do not have this kind of money to waste on someone elses mistake. And everyone is placing the blame on everyone else! Here we are and it is February 7th and we still do not have a cooktop that is functional. It sure what else to do, but we are getting super frustrated. We are very honest and forgiving so we havent thrown too much of a fit yet! But we are about done with this.