Complaints

This profile includes complaints for Tinker Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tinker Federal Credit Union has 19 locations, listed below.

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  Tinker Federal Credit Union

  PO Box 45750 Tinker Afb, OK 73145-0750

  
• 

  Tinker Federal Credit Union

  PO Box 45750 3001 South End Tinker Afb, C-2 Tinker Afb, OK 73145-0750

  
• 

  Tinker Federal Credit Union

  234 Fields St Bldg 412 Enid, OK 73705-5700

  
• 

  Tinker Federal Credit Union

  801 S Oakwood Rd Enid Branch Enid, OK 73703-6206

  
• 

  Tinker Federal Credit Union

  4626 NW 39th St Oklahoma City, OK 73122-2516

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 02/15/23, I have been trying to get ANYONE at TFCU to call me about this ongoing issue which involves unpredictable and unacceptable navigation issues with their Home Branch web site. The crux of the issue is with accessing credit card information which I monitor daily. After logging on, I click **** Signature then I click on Credit Cards..this is when I am IMMEDIATELY logged off/kicked out of Home Branch with this message "Your Session Has Expired/Ended.Please Close The Page!" which continues the cycle of logging off and back on until I'm finally able to get to the information needed. In addition, once I actually do gain access to my credit card information and attempt to navigate back to my dashboard by using the back-arrow I see a popup message stating "We Cannot Complete That Action". Even though I have repeatedly provided my phone number and preferred contact days/times and asked to be contacted via phone, I keep getting the following inane email responses: 02/15/23-Thank you for your inquiry!To better assist with this we will need further details. Please contact ****** Services at the number below, or by utilizing our online Live Chat feature by going to *************************************************** we will be happy to help! 02/18/23 - Thank you for following up with us! We appreciate your membership and value your feedback. Your concerns have been forwarded to the appropriate teams. If you wish to further discuss your experience with a supervisor, please respond with your phone number and the best time to reach you. If you have any further questions or for immediate assistance, please contact ****** Services at the number below and we will be happy to assist! 02/27/23 - Thank you for following up with us! We appreciate your membership and value your feedback. Your concerns have been forwarded to the appropriate teams. If you have any further questions or for immediate assistance, please contact ****** Services at the number below and we will be happy to assist!

  

  Business Response

  Date: 03/01/2023

  We have been in contact with the member and are working through the technical difficulties being experienced.  We appreciate the members feedback in bringing this to our attention and their assistance in getting this matter resolved.  The member can contact *****************************, SVP, Lending at ************ if the issue is not resolved in a timely manner.

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called early January 4th, **** when I realized my motorcycle payment over 900 dollars had been charged twice. I asked them to remove one and they refused. Now I am short on my finances.

  

  Business Response

  Date: 01/09/2023

  Thank you for this member review. We have completed our research, contacted the member, and addressed her concerns. We apologized for any inconvenience our member may have experienced. We appreciate our members business and look forward to our future relationship with our member.*********, ************************* SVP/Operations ***************************** Office:**************

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Never before has Chase ever allowed duplicate charges to get past the pending stage. I even called for help while it was still pending and could not get help. I think it has all become a farse.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a car loan with the credit union. They tacked CPI Insurance ca. $800 onto my loan The contractor they hired to verify insurance is too lazy to actually contact my insurance company by phone or email. I have had loans with TFCU for the last four years. I have had the same insurance company the last four years. This is the 3rd or 4th time this occured. The last time the credit union apologized and promised to get their contractor under control. The Last time this happened my credit score dropped almost 100 points due to the precieved increase in debt on the loan.

  

  Business Response

  Date: 12/16/2022

  We have reviewed this complaint and have issued a full refund.  I have e-mailed an explanation of what happened and provided my contact information should the member have any other questions. 

  Customer Answer

  Date: 12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The business should hold their name in higher esteam. Allowing a third party contractor to abuse their customers in a way that directly affects credit scores and credit worthyness is inexcusable. This 2nd time the apologies were quicker to be issued. I can only hope they don't ring empty as they did 6 month ago.

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I divorced my husband in 2018. He died 2/25/22. He left no will. His accounts/debts defaulted to our minor son (his only living heir). But bc our son is a minor & I'm the legal guardian, I filed a probate to take charge of my ex's estate. He banked at TCFU (& had 3 TCFU loans.) I was assigned a case manager, *************************. Normally, the estate admin (me) has access to estate bank funds, but because of the debt, TCFU took control of the funds in the ******************* them to satisfy 1 of the2 CC loans. They repo'ed the car to satisfy the car loan. The other CC balance was left to me because I co-signed the loan in 2015 (while we were still married.) My ex took care of this account up until his death. I never had access to the card, spending & never received statements. I asked TCFU to please write off the balance ($1,921.85) but they refused. I asked them to please write off the late fee's that incurred as a result of the card sitting in limbo after his death, but they refused. The card began negatively impacting my credit. They offered to settle the balance if I made a payment in full & I agreed. On 8/12/222, I walked into a ************************* and paid the FULL SETTLED AMOUNT of $1601.85. ***** said they would write off the remaining amount ($320) and close the account. I did receive a settlement letter 8/18/22. But in Oct I began receiving credit bureau notices and loan statements stating the account was still open w/ a past due balance of $320. ***** said he "made a mail codes error on his end and would fix it." He said the $320 balance is NOT MY RESPONSIBILITY. It's now ******* am STILL getting notices that this account is active with a past due balance of $320. My credit continues to suffer because of a "coding error" made by your employee. Every time we speak, he promises to fix his mistakes but they never get fixed. I am trying to move on with my life & purchase a home and cannot because of a mistake made by TCFU. Please fix it!

  

  Business Response

  Date: 11/30/2022

  We have researched this account and have verified the status at the credit bureau was updated on November 28th.  Management spoke with the member and explained what occurred and will follow up with a letter stating the current status of the account.  Should the member have any more issues she has the contact information for the *** of Lending. 

• Initial Complaint

  Date:11/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is not against this particular branch or any other branch. Its with their insurance department concerning insurance on a vehicle I have a loan on. Letter of certificate of insurance has been provided several times. This has happened on every vehicles I have gotten a loan on. It seems they are running some type of scam to get money out of you for insurance that proof has been provided. Collection calls and only provides their first name and no employee number.

  

  Business Response

  Date: 11/29/2022

  We reviewed this complaint and determined a full refund was issued to the member on 11/25/2022 after insurance verification was received.

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tinker sent a third notice by mail asking proof of insurance on water craft per contract signed, when I called to send proof tinker had already applied ****** to my loan with out my approval prior. I never received the two notices they sent by mail. I never received a call or any indication they just add funds as in debt to my loan.

  

  Business Response

  Date: 11/28/2022

  I talked with the member about this complaint, and we discussed the chain of events which occurred.  Once a final review of all correspondence is complete I will follow up with the member.

   

  Thank you,

  *****************************

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the fact that my Landlord in Mustang Ok. was selling the home to where i was residing, I was forced to move. Not finding a home nor a job in Oklahoma, Mywife and I moved to Clearwater Florida. this occurred on May 1, 2022. I had 2 vehicles financed with Tinker. On July 18, 2022 I sold one of the vehicles (2017 Jeep Cherokee). The 2nnd vehicle a 2020 Nissan Pathfinder I kept. The night of July 18, my wife passed away. This is where the problem lies. When I went to register my vehicle in Florida, they told me that since my wife was on the title she would have to sign the new title. I advised them that she had passed. I was then told that I would have to notify the bank (Tinker Federal) and request that they allow me to remove my wifes name from the title. In speaking with the bank, I was told that thgey could not remove her name unless the loan was refinanced. since my credit was not up to their standards and me owing more than what the car was worth, they could not refinance the car. I went back to the Florida Tag agency, and they advised me to obtain from the bank on bank letterhead a letter stating that they wanted my wife's name to remain on the title since she was on the loan, even though she had passed away. I asked the bank for this and got a run around and some excuse of the bank not having such a form. This is not a form, but a letter just stating for Florida to keep my wife's name on the title until the loan is paid off. Now, being that I cannot receive the cooperation of the bank I am driving around with expired Oklahoma License plates on my car which is leaving me open for an expensive ticket, impounding of my car, loss of my license, possible arrest and loss of my job. IWhatgets me is that I have been dealing with Tinker for 14 years and this is how they are treating me. They are still receiving their payments every month, I have no intention of not paying on the car, I need it to get back and forth to work. Thank You, Gerald Ferra
  

  

  Business Response

  Date: 09/06/2022

  TFCU has provided the member with proper documentation to clear the issue at hand.   We do apologize for the inconvenience this has caused ************** during such a difficult time.  We continue to work with ************** and appreciate his feedback.