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Business Profile

Consumer Finance Companies

American Web Loan

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for American Web Loan's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Web Loan has 3 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had borrowed $800 from American Web Loan and has paid $800.00 plus back and it suppose to be on auto draft but I believe I been taking advantage of.

      I needed help with school and I was desperate and unaware of what I was getting myself into.

      I just want this loan to be closed and corrected on my credit

      Business Response

      Date: 01/14/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by ****** ******* regarding the terms of the Loan Agreement.
      Please
      be advised, American Web Loan provides customers with interest-bearing
      installment loans and the terms, payment schedule, and cost of the loan are
      disclosed in accordance with the Truth In Lending Act (“TILA”). We have
      reached out to *** ******* and are working with her directly to resolve her
      concerns.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** ******* has any additional questions or concerns, she is
      invited to contact American Web Loan directly at ***********1.

      Customer Answer

      Date: 01/15/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Thank you so much for assisting me with this. 

      BBB is the Best

      Sincerely,



      ****** *******

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/7/24- family member’s received calls and messages from JRC regarding contact for me. I returned call for additional information. The initial number transferred me to another number. I was told that I’m being sued for web fraud and that I received a loan which was fraud. I discussed with representative that I don’t recall receiving web loan etc and she states it was deposited into my trust account. Again I don’t recall this nor do I have a trust account. She then mentioned wage garnishment. This should be illegal to first contact friends, neighbors and family members to reach me as well as assume I committed fraud.

      Business Response

      Date: 01/10/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by ********* ****** alleging that they are being sued regarding a loan that they do not
      recall applying for.
      Upon
      receipt of the complaint, American Web Loan completed a thorough review of the
      loan system and is unable to find an account matching ********* ******** information. Additionally, the call records do not indicate that American Web
      Loan has spoken with ********* ****** regarding an account.
      If
      there is any additional information ********* ****** can provide to help us
      resolve the issue, ********* ****** is invited to contact American Web Loan
      directly at ***** *******1 or via email at [email protected].
      American
      Web Loan trusts the information provided is sufficient to close the complaint.

      Customer Answer

      Date: 01/13/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ********* ******

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from *** *** ***** stating that they bought my account and that they are offering a settlement of $429.32 and the balance is $1717.26. I have NEVER taken a loan out with this company. I believe this is a scam and would like for American Web Loan and *** *** ***** to stop sending any future garbage to my mailing address because they will be getting absolutely nothing from me with their scamming tactics. This should be illegal and will take it to court if they continue.

      Business Response

      Date: 01/10/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by Octavia
      Flores regarding a loan that they do not recall applying for.
      Upon
      receipt of the complaint, American Web Loan completed a thorough review of the
      loan system and is unable to find an account matching ******* ******’s
      information. Additionally, the call records do not indicate that American Web
      Loan has spoken with ******* ****** regarding an account.
      If
      there is any additional information ******* ****** can provide to help us
      resolve the issue, ******* ****** is invited to contact American Web Loan
      directly at ***** ******** or via email at ******************************.
      American
      Web Loan trusts the information provided is sufficient to close the complaint.

    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a call from American Web Loans stating we had taken out a loan in 2019 in the amount of $550.00 that is now at $1,432.00. We did not take out a loan and requested documents showing proof but all they sent was an email saying we owed them money. We have NEVER received any other information until they called us on December 5, 2024. They have the last 4 digits of my husband’s social security number and our address, however we lived in a different state in 2019 and have only lived at our current address for 2 years. I believe this is a scam of some sort and refuse to be harassed over this. I will file my own claim against them if they continue to harass us and cannot provide proof with documentation. They said they wanted to offer a settlement to us. Well, our settlement offer is we pay you nothing and you leave us alone. If I find anything on our credit report in relation to this company I will file suit for damages, defamation and fraud.

      Business Response

      Date: 12/11/2024

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by **** ****
      regarding a loan he states he did not request.
      Upon
      receipt of the complaint, American Web Loan completed a thorough review of the
      loan system and is unable to find an account matching *** ****** information.
      Additionally, the call records do not indicate that American Web Loan has
      spoken with *** **** regarding an account.
      If
      there is any additional information *** **** can provide to help us resolve the
      issue, he is invited to contact American Web Loan directly at ***** ******** or
      via email at ******************************.
      American
      Web Loan trusts the information provided is sufficient to close the complaint.

      Customer Answer

      Date: 12/12/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *** ******* ****

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested a $500 loan from this company, read through fine print prior. No APR% was disclosed. Was just made aware of a 500+% interest rate

      Business Response

      Date: 10/25/2024

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by Chandler
      Shealy regarding the terms of the Loan Agreement.
      Please
      be advised, American Web Loan provides customers with interest-bearing
      installment loans and the terms, payment schedule, and cost of the loan are
      disclosed in accordance with the Truth In Lending Act (“TILA”). We have
      reached out to *** ****** and are working with him directly to resolve his
      concerns.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** ****** has any additional questions or concerns, he is
      invited to contact American Web Loan directly at *************

    • Initial Complaint

      Date:10/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan from awl that had no shown interest rate and now they want to share 600 percent apr and I am not paying that when it wasn’t originally stated to me

      Business Response

      Date: 10/09/2024

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by **** ****
      regarding the terms of the Loan Agreement.
      Please
      be advised, American Web Loan provides customers with interest-bearing installment
      loans and the terms, payment schedule, and cost of the loan are disclosed in
      accordance with the Truth In Lending Act (“TILA”). We have reached out
      to *** **** and are working with him directly to resolve his concerns.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** **** has any additional questions or concerns, he is invited
      to contact American Web Loan directly at ************.

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received emails stating I have overdue payments on an account I know nothing about. I called to report it as fraudulent and filed an Identity Theft Report with them. I received an email stating that I needed to repay the money deposited into my bank account, but I never had any money deposited by them. I have the bank records to prove it. I informed them of all this and at this point I have not received a reply. Plus I checked all my credit reports and their name does not show up on any of them, so I don't understand how I can have an account with them and it not show up on my credit. My dispute case with them is ********

      Business Response

      Date: 09/17/2024

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ** ******** filed by ******* ******** regarding a loan she states she did not request.
      Please
      be advised, American Web Loan takes allegations of identity theft seriously and
      in order to prevent fraud, the applications require personal identifying
      information that should only be known by the applicant. All claims of fraud are
      thoroughly investigated, and individuals are asked to provide evidence to
      support their claims.
      In
      accordance with American Web Loan’s fraud process, American Web Loan has
      initiated a fraud investigation and has reached out to *** ******** so that the
      matter can be reviewed further.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** ******** has any additional questions or concerns, she
      invited to contact American Web Loan directly at ************ or via email at ******************************.  

      Customer Answer

      Date: 09/18/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* * ********

    • Initial Complaint

      Date:09/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being harassed by an Attorney Network Company stating that I owe AWL money for a loan that I never had.

      Business Response

      Date: 09/11/2024

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by ***** ***** regarding a loan she states she did not request.
      Please
      be advised, American Web Loan takes allegations of identity theft seriously and
      in order to prevent fraud, the applications require personal identifying
      information that should only be known by the applicant. All claims of fraud are
      thoroughly investigated, and individuals are asked to provide evidence to
      support their claims.
      In
      accordance with American Web Loan** fraud process, American Web Loan has
      initiated a fraud investigation and is reaching out to *** ***** so that the
      matter can be reviewed further.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** ***** has any additional questions or concerns, she is
      invited to contact American Web Loan directly at ************ or via email at ******************************.  

      Business Response

      Date: 09/17/2024

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of *** ******* rebuttal to the response
      issued for complaint ID ******** regarding a loan she states she did not
      request.
      Upon receipt of the complaint, American Web Loan
      completed a thorough review of *** ******* account. The records reflect that
      the Loan Agreement held with American Web Loan was sold to Alliant Capital
      Management in September 2017 and American Web Loan no longer maintains any
      interest in the Loan Agreement.
      American Web Loan trusts that the information provided
      is sufficient to close the complaint. Any additional questions or concerns
      should be directed to Alliant Capital Management at ***** *********

      Customer Answer

      Date: 09/25/2024



      Complaint: ********



      I am rejecting this response because I am awaiting proof from AWL that I initially received funds from them into my account prior to AWL selling the loan as they stated.



      Sincerely,



      ***** *****

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Myself and my Mother have been being harassed by American Web Loan. They are stating that I have had a loan, that I opened with an e-signature, and that I have not paid on it. I have never had a loan from AWL. They stated that they contacted my bank and that my bank verified that I am committing fraud. I told them I would speak to my bank directly. I requested for them to send me information and proof of the loan. I also requested an e-signature verification. They refused and stated that theyre filing a lawsuit against me if I dont agree to make payments or to pay off the loan entirely. I told them I will not pay on a loan that I did not obtain. They said they are now going to push the lawsuit forward. I called my bank and they informed me that there was nothing on my file for/from American Web Loan. They told me that they would not speak to AWL or any other company concerning my personal financial information. They also checked the entirety of my account and confirmed that I never had a loan with American Web Loan. My bank told me not to correspond with AWL from here on out and to file a fraud claim in which I did.

      Business Response

      Date: 08/02/2024

      AWL II, Inc. dba American Web Loan (American Web Loan)is in receipt of complaint ID ******** filed by ******************************* regarding the servicing of their account.
      Please be advised, American Web Loan is a first party lender and adheres to the Fair Debt Collection Practices Act (FDCPA) when communicating with customers regarding outstanding balances owed. American Web Loan only communicates with customers and authorized third parties and does not threaten customers with legal action.
      Upon receipt of the complaint, American Web Loan completed a thorough review of Ms. ******** account. The records reflect that the account ***************** held with American Web Loan was sold to ************************** in April 2019 due to non-payment and American Web Loan no longer maintains any interest in the loan agreement.
      American Web Loan trusts that the information provided is sufficient to close the complaint. Any additional questions or concerns should be directed to ************************** at **************.

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being harassed by these people claiming that I owe them money for a loan. I had never heard of them, never asked for a loan, never received any funds from them. I never needed a loan during the time theyre claiming i took one. I have checked my credit Karma and it does not show any loans on my account with them. I need them to stop harassing me. I dont have any supporting documents because there is nothing to show. I have never received any information from them by mail.

      Business Response

      Date: 07/01/2024

      AWL II, Inc. dba American Web Loan (American Web Loan) is in receipt of complaint ID ******** filed by ************************* regarding a loan she states she did not request.
      Upon receipt of the complaint, American Web Loan completed a thorough review of the loan system and is unable to find an account matching ************** information.Additionally, the call records do not indicate that American Web Loan has spoken with ************** regarding an account.
      If there is any additional information ************** can provide to help us resolve the issue, she is invited to contact American Web Loan directly at ************* or via email at *************************************.
      American Web Loan trusts the information provided is sufficient to close the complaint.

    American Web Loan is NOT a BBB Accredited Business.

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