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Business Profile

Consumer Finance Companies

American Web Loan

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for American Web Loan's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Web Loan has 3 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email on 6/16 about a 90% reduction for my loan I had already paid over $4900 for a $2000 dollar loan and still owed over $1800 so just to be done I made a payment of $182.29 which was 10% of the amount they said I owed. In the email it stated once payment was made there would be no further obligation. Today 6/24 I received another email with another settlement offer The previous email said I would not have anymore obligations after payment so this account should be closed. I should not be getting more emails. It said right in the email with a link that you could make the payment through the customer portal which is what i did. I have attached a copy of the email from 6/16/25 and 6/24/25 as well of a screen shot showing the payment on their website on 6/16/25 I wish for them to honor the email they sent on 6/16/25 I made the payment and should not have any further obligation per their email.

      Business Response

      Date: 06/27/2025

      AWL II, Inc. dba American Web Loan (“American Web Loan”)
      is in receipt of complaint ID ******** filed by ********* ****** regarding a settlement of the Loan Agreement.
      Please be advised, American Web Loan provides customers with
      interest-bearing installment loans and the terms, payment schedule, and cost of
      the loan are disclosed in accordance with the Truth In Lending Act (“TILA”).
      We have reached out to Ms. ****** and are working with her directly to resolve
      her concerns.
      American Web Loan trusts that the information provided is
      sufficient to close the complaint. If Ms. ****** has any additional questions
      or concerns, she is invited to contact American Web Loan directly at
      ************. 

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company WebLoan - continues to call my mother and my sister and claims that they have reached out to me MULTIPLE times. Never have a received a call from them, I called twice and left my number and they called my mother and sister AGAIN. They are claiming I look a payday loan, while I lived in the current county that I am in. I have never taken a payday loan from ANY company. They cannot provide any details except the county I lived in when I took this loan out in 2020 - in which I wasn't even living in the state this county is in - They will not stop calling my mother and my sister and harassing them that I will not speak with them. I called and Mr. ********, screamed at me to not interrupt him, then screamed "Get an Attorney!!, Get an Attorney!!" and then hung up on me.

      Business Response

      Date: 05/13/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by ******* ******** regarding collection calls.
      Upon
      receipt of the complaint, American Web Loan completed a thorough review of the loan
      system and is unable to find an account matching Ms. ********’ information.
      Additionally, the call records do not indicate that American Web Loan has
      spoken with Ms. ******** regarding an account.
      If
      there is any additional information Ms. ******** can provide to help us resolve
      the issue, she is invited to contact American Web Loan directly at ***** ******** or via email at ******************************.
      American
      Web Loan trusts the information provided is sufficient to close the complaint.

      Business Response

      Date: 05/29/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is
      in receipt of Ms. ********’ rebuttal to complaint ID ******** regarding
      collection calls.
      Upon
      receipt of the complaint, American Web Loan completed a thorough review of the loan
      system and is unable to find an account matching Ms. ********’ information.
      Additionally, the call records do not indicate that American Web Loan has
      spoken with Ms. ********’ regarding an account.
      If
      there is any additional information Ms. ********’ can provide to help us
      resolve the issue, she is invited to contact American Web Loan directly at
      ***** ******** or via email at ******************************.
      American
      Web Loan trusts the information provided is sufficient to close the complaint.

      Customer Answer

      Date: 06/03/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Web loan they have taken almost ***** from me and continues to change the different ways to take the money

      Business Response

      Date: 04/10/2025

      ************ dba American Web Loan (American Web Loan) is in receipt of complaint ID ******** filed by ******** ******** regarding the terms of the Loan Agreement.
      Please be advised, American Web Loan provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth In Lending Act (TILA). We have reached out to Ms. ******** and are working with her directly to resolve her concerns.
      American Web Loan trusts that the information provided is sufficient to close the complaint. If Ms. ******** has any additional questions or concerns, she is invited to contact American Web Loan directly at ************.

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received two voicemails from an unknown number, that my phone automatically blocked; I called the number back and it was answered as "Central Dispatch" and then I was transferred to an "Attorney Network" employee ************ Basically she was stating that I got a loan for $900 that was deposited into a Sunflower Bank checking account and that it was through American Web Loan with a supposed docusign on file, and that I'm being taken to court for that amount plus interest for over $3000. When I asked when this loan was taken out, she hung up on me. I would like to say that they had my name, SSN, DOB, former place of employment, phone number, a "fake" account number (verified when I called Sunflower) and an old address (the 1st call) and my current address (2nd call). They also had my mother's name (who lives in a different state than I). These phone calls occurred within 20 minutes of each other and went straight to my voicemail.

      Business Response

      Date: 03/30/2025

      AWL II, Inc. dba American Web Loan (“American Web Loan”) is in receipt of complaint ID ******** filed by ******** ********
      Upon receipt of the complaint, American Web Loan completed a thorough review of the loan system and is unable to find an account matching *** ******** information. Additionally, the call records do not indicate that American Web Loan has spoken with *** ******* regarding an account. 
      If there is any additional information *** ******* can provide to help us resolve the issue, she is invited to contact American Web Loan directly at ***** ******** or via email at *******************************
      American Web Loan trusts the information provided is sufficient to close the complaint.

      Customer Answer

      Date: 03/31/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I know this was a scam trying to get my signature and photo ID, unfortunately using this businesses name in doing so.



      Sincerely,



      ******** *******

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received several very harassing phone calls from a litigation company representing American Web Loan. They are refusing to send me proof of debt from 2014. They have called my employer, my family members and I. They hang up on me when I start to ask questions and then call back stating I’m a liar via voicemail. Stop contacting me .

      Business Response

      Date: 03/14/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by ****** ******** concerning collection calls.
      Upon
      receipt of the complaint, American Web Loan completed a thorough review of the
      loan system and is unable to find an account matching *** **********
      information. Additionally, the call records do not indicate that American Web
      Loan has spoken with *** ******** regarding an account.
      If
      there is any additional information *** ******** can provide to help us resolve
      the issue, she is invited to contact American Web Loan directly at ***** ******** or via email at *******************************
      American
      Web Loan trusts the information provided is sufficient to close the complaint.

    • Initial Complaint

      Date:02/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone apply the loan under my name. I send police report and file online crime report all send to them but they don't care to talk to me only care for collection of payment which I never received money from them.

      Business Response

      Date: 02/19/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by Kevin
      Hynes regarding a loan he states he did not request.
      Please
      be advised, American Web Loan has received sufficient evidence from *** *****
      to conclude our fraud investigation. We have reached out to *** ***** and are
      working with him directly to resolve his concerns. 
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** ***** has any additional questions or concerns, he is invited
      to contact American Web Loan directly at *************

      Customer Answer

      Date: 02/19/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received 3 calls from American Web Loan stating that I took out a loan in November 2024 and had it deposited into an account at ***** ***** ****. I've never had any business dealings with American Web Loan. I haven't taken any loans out in the last 12 months. I do not and have never had an account with ***** ***** ****. They have my address and are unable to validate any of my other personal information...they want me to give them my personal information. They would not mail me any information on said loan when I requested it. They said I could access my loan information by signing into my online account - I explained to them that I don't have an online account. They directed me to a government website and said I could download an affidavit and email it back to them. I'm not comfortable emailing any of my personal information to this company. This smells like a scam and information phishing scheme. I asked her to mail me something in the USPS mail and I would be happy to follow through with whatever information they needed. She said, she couldn't do that and as long as I didn't give them the information they needed to open up a case for their fraud department to look into, that the phone calls would continue and the debt would remain open.

      Business Response

      Date: 02/11/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by ******** *********** regarding a loan she states she did not request.
      Please
      be advised, all claims of fraud are thoroughly investigated, and individuals
      are asked to provide evidence to support their claims, including, but not
      limited to completing an affidavit. We have reached out to *** *********** and
      are working with her directly to resolve her concerns. The fraud investigation
      is pending receipt of required investigation documentation from *** ***********.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** *********** has any additional questions or concerns, she is
      invited to contact American Web Loan directly at ************.

      Customer Answer

      Date: 02/16/2025



      Complaint: ********



      I am rejecting this response because:

      I've requested written information from American Web Loan to substantiate the claim they have against me indicating any alleged unpaid account with them.  They have failed to send me via any written documentation showing a loan that I have or have had with them.  They want me to provide my personal information to them without any confirmation that I actually have an account with them.  I've never had any dealings with this company and am not comfortable sending them my personal information without written validation from them of alleged debt.



      Sincerely,



      ******** ***********

      Business Response

      Date: 02/24/2025

      AWL II,
      Inc. dba American Web Loan (“American Web Loan”) is
      in receipt of *** ***********’s rebuttal to complaint ID ******** regarding the terms of
      the Loan Agreement.

      Please be advised, all claims of fraud are
      thoroughly investigated, and individuals are asked to provide evidence to
      support their claims, including, but not limited to completing an affidavit. We
      have again reached out to *** *********** and are working with her directly to
      resolve her concerns. The fraud investigation is pending receipt of required
      investigation documentation from *** ***********.

      American Web Loan trusts that the
      information provided is sufficient to close the complaint. If *** *********** has
      any additional questions or concerns, she is invited to contact American Web
      Loan directly at ************.

      Customer Answer

      Date: 02/25/2025



      Complaint: ********



      I am rejecting this response because:  I submitted a notarized affidavit to American Web Loan.  They rejected it and wanted it on a specific form.  I've since complied and completed their specific form and they still are not closing this case.  They have yet to provide me with any written documentation on the supposed loan.  I still feel that this is a scam, but am trying to do my part without divulging more of my personal information to them.



      Sincerely,



      ******** ***********

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Web Loan has tried everything they can to obfuscate their predatory interest rates as well as the amount I owe to them. After taking out a $1,000 loan from AWL and making bi-monthly payments of 206.45 since October 31, 2024 (totaling $1,238.70), I was told I still owe them over $1,100. I have attempted to log into their customer portal multiple times including password resets, username lookups, and even calling their customer service (which informed me of my balance). I still have no access to the online portal in order to verify the balance or access my loan documentation and after further research, I find out just how predatory AWL really is. Their exorbitant interest rates FAR exceed the legal limits of most, if not all states. Additionally, I've come to find they are not even licensed to lend in my state. After having paid $200 over the initial amount lent to me, I want the remainder of this debt erased.

      Business Response

      Date: 02/03/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by Nichlas
      Morpus regarding the terms of the Loan Agreement.
      Please
      be advised, American Web Loan provides customers with interest-bearing
      installment loans and the terms, payment schedule, and cost of the loan are
      disclosed in accordance with the Truth In Lending Act (“TILA”). We have
      reached out to *** ****** and are working with him directly to resolve his
      concerns.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** ****** has any additional questions or concerns, he is
      invited to contact American Web Loan directly at *************

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by ICC Professional Services stating that I took out a loan from this company. I do not remember ever taking a loan out from this company at all. I was told by the employee that they have mailed me some information about me taking out a loan but have never received anything at all

      Business Response

      Date: 01/24/2025

      AWL II,
      Inc. dba American Web Loan (“American Web Loan”) is
      in receipt of complaint ID ******** filed by **** ****** regarding
      the servicing of a loan he states he did not request.

      Please be advised, American Web Loan takes allegations
      of identity theft seriously and in order to prevent fraud, the applications
      require personal identifying information that should only be known by the
      applicant.
      Upon receipt of the complaint, American Web Loan
      completed a thorough review of *** ******* account. The records reflect that
      the account *** ****** held with American Web Loan was sold to Structured
      Settlement in December 2021 due to non-payment and American Web Loan no longer
      maintains any interest in the loan agreement.
      American Web Loan trusts that the information provided
      is sufficient to close the complaint. Any additional questions or concerns
      should be directed to Structured Settlement at ************.

    • Initial Complaint

      Date:01/14/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was initially contacted via phone in early December by someone claiming to work for American Web Loan. They claimed I had taken out a loan with them and were wanting me to verify some information over the phone. They had the last four of my social, an old email address, an an old address of mine as well. After stating that I had not taken out such loan they advised me to place a fraud claim with them and to file a report with the FTC which I did. I also gave them my recent email which I feel was a mistake since it just all seems like a scam. Then someone from their fraud team reaches out initially stating I need to pay back the funds taken from loan. I responded only once via email stating for the last time that i did not take out that loan, my credit was never ran, and i have no new lines of credit. After also stating that they should be able to see what account that money was deposited into and who owns that account, they sent me two links with that supposedly one has the account number the funds were deposited into (which screams scam since you are not supposed to be able to just share account numbers via email with anyone). I want this resolved as soon as possible and if it is legitimate, I should not have to do the job of someone on the fraud team.

      Business Response

      Date: 01/16/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of complaint ID ******** filed by ******* ***************** regarding a loan he states he did not request.
      Please
      be advised, American Web Loan takes allegations of identity theft seriously and
      in order to prevent fraud, the applications require personal identifying
      information that should only be known by the applicant. All claims of fraud are
      thoroughly investigated, and individuals are asked to provide evidence to
      support their claims.
      In
      accordance with American Web Loan’s fraud process, American Web Loan has
      initiated a fraud investigation and is reaching out to *** ***************** so
      that the matter can be reviewed further.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** ***************** has any additional questions or concerns,
      he is invited to contact American Web Loan directly at ************ or via
      email at ******************************.  

      Customer Answer

      Date: 01/22/2025



      Complaint: ********



      I am rejecting this response because: AWL saying they take identity theft and fraud seriously and have initiated THEIR process is not enough. THEY need to take the necessary steps to protect consumers. It is THEIR responsibility to provide unequivocal proof of whom this loan belongs to. Reputable lenders work with the institution in which the funds were deposited as both are dealing with a criminal. Sending me emails with attachments and asking to verify the contents is suspicious. Again, it is not my job to prove who AWL loaned the funds to, I know it is not me and have informed them of that. Perhaps AWL needs to restructure the online lending practices to prevent circumstances such as mine and invest in more secure practices. Lastly, AWL is not listed on my credit report nor ANY funds from AWL were deposited into my account.  



      Sincerely,



      ******* *****************

      Business Response

      Date: 02/04/2025

      AWL II, Inc. dba American Web Loan (“American
      Web Loan”) is in receipt of *** *****************’s rebuttal to the
      response issued for complaint ID ******** regarding a loan he states he did not
      request.
      Please
      be advised, all claims of fraud are thoroughly investigated, and individuals
      are asked to provide evidence to support their claims. We have reached out to *** ***************** and are working with him directly to resolve his concerns. The
      fraud investigation is pending receipt of required investigation documentation
      from *** *****************.
      American
      Web Loan trusts that the information provided is sufficient to close the
      complaint. If *** ***************** has any additional questions or concerns,
      he is invited to contact American Web Loan directly at ************.

    American Web Loan is NOT a BBB Accredited Business.

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