Business ProfileforAlcom Security Systems, LLC

On NUMEROUS occasions, shortly after we executed a three-year security monitoring contract with Alcom security, they ceased sending monthly paper invoices/statements of their own volition. On multiple occasions over the ensuing years, my wife and I (separately) instructed that Alcom provide monthly hard copy invoices which they would again issue for a short period of time before reverting to electronic invoices without our consent. Alcom sent our account to collections for non-payment despite not sending paper invoices. ******* and ***** (Alcom) employees stated their system indicates we requested electronic invoices, which is a fraudulent corporate record. They also stated that 1 text message was sent to my cell phone number in Feb. 2024 - but that is not an invoice, nor an agreed-upon invoicing method. We communicated our intent to cancel service in November 2023. Alcom continued to bill us, without sending invoices, to the tune of nearly $200. There are no records to upload because no invoices were mailed as requested. Upon a call today, they said the amount due and owing is $131.80, which has been paid to their preferred vendor. No service was provided in the months they've alleged they've invoiced us for. ******* personally reported that she spoke with my wife and made notes in the system that are counter to my wife's instructions and thus fraudulent business records re: preferred invoicing method.