Business ProfileforFamily Leisure

Once our paperwork was passed off to the service department who would coordinate pick up and install, there was an immediate difference in the type of customer service we experienced. 1st we were encouraged to pick up the pool ourselves so that install would be faster. No big deal. Coordinated getting a trailer and drove the 2 hour round trip. Once we got home and unpacked the truck and trailer, I noticed that I didnt receive everything I paid for and some of the items I received (pump and filter) were the wrong type. I called them the following Monday and this is where the rodeo began. I talked to ***** and he didnt even know I had picked up the pool. He said oh I dont have you on the install list. Then he tried to pressure me into coming myself to swap the equipment out because of staff availability. I returned the favor and pressured him by not agreeing to that solution. They were at my house within the next two days to make it right. But it doesnt stop there. Theyve called me 4 times to reschedule. The first time I understood because they were backed up do to previous weather days. (Oklahoma hasnt had rain since I purchased this pool). But when I talked to them each time they would say did you pick your pool up yet? This made me nervous because if they wouldnt remember if I had gotten the pool, then.? The last 3 reschedules have been for something coming up, family emergency, and there were rocks in the last install so we have to push you off another week. At this point Im frustrated because I signed an agreement that didnt hold Family Leisure accountable to a timely install. I signed an agreement stating (paraphrase) cant guarantee install date due to Oklahoma weather. Icing on the cake is that I cant take any legal action without going first through a arbitrator in *** at my expense. Well I have a message: none of this has been because of weather. This is because of the contractor they use not being able to keep up with the workload