Investment Security
American Precious Metals ExchangeComplaints
Customer Complaints Summary
- 143 total complaints in the last 3 years.
- 59 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 6 2025 I sold 10 gold coins to apmex for 6395.00 they were shipped by ups I talked to ***** ******* she told me they were delivered on May 11 then she told me they were looking at them and then I was told that they haven’t received them so I have talked to everybody there and here we are May 27 and I still haven’t gotten my money and no one there will tell me anythingBusiness Response
Date: 06/02/2025
We apologize for any confusion with this order. This order
was erroneously marked as arrived on 5/12 and updated back to pending on 5/13
when we caught the erroneous scan. Unfortunately, the tracking information
through the carrier is unavailable. Our claims group is working diligently with
UPS to investigate this issue. They will continue to update you throughout the
process as the investigation continues.
We appreciate your business and apologize for the
inconvenience caused during shipment.
Thank you!Business Response
Date: 06/06/2025
The investigation is still ongoing. Our claims group is working diligently with UPS to investigate this issue. They will continue to update you throughout the process as the investigation continues.
We appreciate your business and apologize for the inconvenience caused during shipment.
Thank you!Customer Answer
Date: 06/11/2025
Complaint: ********
I am rejecting this response because:
I have been talking to ups and they said the investigation is over and I am disabled the only reason I sold my coins was so I could get my shoulder surgery done and I had to cancel it and live in pain because of this and I’m out my money and my coins
Sincerely,
****** ***Initial Complaint
Date:05/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Merchant: APMEX
Amount paid: $3,344.49 via e-Check on 4/11/25
Product: 2021 Perth Swan .9999 Gold Coin, BU, 1 OZ.
Shipped on: 4/22/25
Expected delivery was: 4/26/25 by 9:00 pm
Shipment via: USPS Ground Advantage
Delivered: NO
I did not receive my package by delivery date. When the package did not arrive by 4/26, I contacted APMEX on 4/28 and was told to allow 7 days. In the interim, I took proactive actions like reaching out to federal agencies (USPIS, FTC, House Representative, Attorney General, OIG, police) after reading complaints online of the ongoing trend of internal theft within USPS and dissatisfaction from APMEX buyers.
In the meantime, the coin, which had gone out of stock when I bought it, had suddenly become available online on their site. I called APMEX to put the coin on hold for me or ship a replacement but I was met with rudeness from their support staff who told me I have to repurchase the same coin at a much higher price. Later, their unapologetic Claims team sent me a "letter of non-receipt" which requires me to forfeit my rights in order to obtain a refund or replacement. The refund or replacement is at their sole discretion and does not specify how much the refund would be or the replacement conditions. The coercive letter asks me to sign within a short timeframe otherwise I forfeit a refund. I sent a fair revised non-receipt letter; their claims team ignored it and simply reattached their non-receipt letter and asked me to sign it by Monday.
APMEX as compared to the industry:
- Took over a week after payment to ship a product
- Used USPS: a KNOWN problem with major delays and internal theft
- Requires me to sign a non-receipt letter on short notice with vague language that forces me to waive my rights
- Has a claims process that absolves them of any accountability
- Ignored my customer support requests like managerial oversight and resolution attempts with generic and canned email responsesBusiness Response
Date: 05/19/2025
I’m
sorry to hear about the issues that you have had while the package was in
transit. I understand that these situations can be frustrating and appreciate
your patience as the investigations can take time. At this time, the only thing
that we need in order complete your full refund is the two signed/dated APMEX forms
as soon as possible, without modification. For legal reasons, we are not able
to accept forms that have been modified.
I am
happy to expedite the refund for you as soon as we receive these two standard
forms for claims.
Thank
you,Customer Answer
Date: 05/20/2025
Complaint: ********
Rejection:
I appreciate APMEX’s offer of a refund, but I reject the resolution because it mirrors the same issue that led me to file this complaint: APMEX’s lack of urgency and dismissive responses. Their Claims Team has repeatedly ignored updates I’ve provided, including reference numbers and developments from USPS Consumer Relations and federal agencies. I’ve requested escalation, but instead I receive impersonal responses from unidentified representatives.
APMEX continues to demand I sign their Non-Receipt Letter, which includes broad waivers of my legal rights, absolves them of future accountability, and seems to close the matter permanently. I cannot sign such a document in good faith, especially while federal agencies including USPS Consumer Relations, FTC, USPIS, and the Attorney General are actively investigating this shipment. USPS Consumer Relations has already indicated that APMEX underinsured the package and used incorrect packaging for a high-value item.
The form APMEX insists on is vague about refund and replacement terms. I’ve already submitted a revised non-receipt letter that confirms I didn’t receive the item—without requiring me to forfeit consumer protections. APMEX’s refusal to accept this good-faith alternative shows an unwillingness to resolve the matter fairly.
I am still open to resolution. This can be resolved by simply reshipping the item or issuing a refund per the revised letter I provided.
Sincerely,
***** *******
Business Response
Date: 05/27/2025
We apologize for any inconvenience. However, we do need the two signed/dated APMEX forms as soon as possible, without modification, in order complete your full refund. For legal reasons, we are not able to accept forms that have been modified. We are not able to proceed without this.
I am happy to expedite the refund for you as soon as we receive these two standard forms for claims.
Thank you,Customer Answer
Date: 05/27/2025
Complaint: ********
Thank you for your response. I received a reply from my House Representative for the 3rd District of Illinois regarding the resolution of the congressional inquiry I initiated confirming that the parcel/package could not be found. At this time, I have filed a formal dispute with my bank regarding this transaction. As this matter is now under investigation, I have been advised not to sign any documents from the merchant while the claim is pending. I will allow the bank to complete their review and handle communication as needed.
I appreciate your understanding.Initial Complaint
Date:05/15/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered "10 oz Gold Bar - The Perth Mint (In Assay)" as listed on APMEX's website. The product I received in mail shares many similarities with the authentic product, but one of the authenticity safeguards is incorrect: the font used to print the bar numbers. Therefore, the product appears to be counterfeit.
I attached a picture of a product I received from APMEX that you can compare to the pictures of the authentic product available here: *********************************************************************************Business Response
Date: 05/22/2025
APMEX takes the issue
of authenticity very seriously. Regarding your question about authenticity, APMEX employees verify the authenticity of everything that
we purchase and sell. On bullion items, we weigh and inspect every bullion item that
comes into our facility. Our staff also has decades of experience in
buying and selling coins and bullion. You can rest assured that any item you
purchased from APMEX has been closely inspected by us and is guaranteed to be
genuine.
We understand you have
concerns about the different printing on your Perth bars. We did contact Perth
as a courtesy to clear any confusion. Our contact from Perth did confirm that
your product matches the current packaging for Perth Bars, but the photos on
the TPM website show the older packaging.
If you would still like
to return the product, please reach out to us directly to start this process.
While you are technically out of the 7-day return policy, we will make an
exception as you filed this concern before the 7 days passed.
We appreciate your business
and apologize for any stress that the TPM website has caused.Customer Answer
Date: 05/24/2025
Complaint: ********
APMEX’s own website shows the font that is inconsistent with the product
I received. Therefore, the product appears to be counterfeit and/or APMEX’s
website shows incorrect information about product’s authenticity safeguard.
Either way, I did not receive the exact product advertised on APMEX’s website. See
the attached screenshot for reference.Business Response
Date: 05/27/2025
We apologize for any confusion with the images displayed. We can assure you that the bars sent out were fully authenticated; however, I do see that you started the return process. Once we receive the bars back and have them checked back in, you will receive a refund via the original payment method.
Customer Answer
Date: 05/31/2025
Complaint: ********
I appreciate the apology. However, your assurances fail
to address the fact that the aforementioned authenticity-ensuring feature of the gold bars
sent to me by APMEX does not match any of the following:
(1) Perth Mint’s product website *********************************************************************************
(2) Perth Mint’s tips on how to avoid fake bars: ****************************************************************************************************
(3) APMEX’s own product website: **************************************************************************
Furthermore, it has been over two weeks since I initiated the return
and I still have not received the refund. See the email I sent on May 15, 2025 to
APMEX’s returns department and to my VIP point of contact.Initial Complaint
Date:05/08/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My issue is I placed an order on may the 1st and I pay for fed x 2 day shipping the money was taking off my card. The same day and I could understand not being sent out until the next day, but I did not receive my order till may the 7th i have recently started doing business with this company and I think that that practice is wrong if an order is placed same day. This should be sent out no later than the next day.
I tried to call, but they would not hear my part. It was like they was right and I was wrong, which I don't think I was. They cannot blame it on FedEx because they run 7 days a week.
All I want is the 22.25 refund for the fede x 2 delivery which actually took 6 days. Thank you for your time. I hope you understand where I am coming from. With this.Business Response
Date: 05/08/2025
We apologize for any inconvenience with the timing of your
order. I do see that the order was placed on 5/1 with an estimated ship date of
5/6. Luckily, we were able to ship your order even sooner on 5/5 ahead of
schedule with FedEx 2-day shipping. We do appreciate your business, and a courtesy gesture was extended to help offset
the inconvenience. We appreciate your business!Initial Complaint
Date:05/01/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase Order ********** On 1/21/2025 APMEX agreed to purchase 17 Canadian 1oz Gold maple Leaf .9999 Fine BU coins.
The unit cost per coin was 2,686.00. Total cost was $45,662.00. Freight cost (which included shipping insurance was $180.00) Net payout to me, **** ****** IV (seller), would be $45,662 - less $180 for a total of $45,482.00.
The items were boxed according to APMEX shipping protocols (pictures of the coins, boxes, tape used and packing materials were taken and shared with APMEX to confirm). The boxed gold coins were then taken to the UPS store identified by APMEX for shipping on 1/21/2025.
UPS Tracking #******************
On 1/23/2025 UPS notified me that "All merchandise is missing and the empty carton was discarded. UPS will notify the sender".
I've attempted to garner any information possible from APMEX regrading this incident and the only email response I receive 'is the investigation is ongoing, this process takes up to 6 to 8 weeks and they appreciate my patience.'
A Dallas police report (*********) was filed on 2/6/2025
APMEX will not provide any information regarding the incident or the investigation despite the property being insured. Multiple phone calls emails have been sent on a weekly basis (all documented) without any resolution. It has now been 14 weeks without any additional information or resolution.Business Response
Date: 05/08/2025
We are sorry to hear about the issue with your shipment
while in transit. This process can take some time as we work with the carrier
to investigate and confirm all of the information for the claim. At this time,
I do see that your claim was approved and refunded on 5/7. The payment can take
a few days to reach your bank account, but please let us know if you do not
receive it in 2-4 business days. We sincerely appreciate your business and
apologize for any inconvenience.Initial Complaint
Date:04/30/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called APMEX on 4/10/2025 to sell some gold bars to APMEX. I shipped the gold bars using the UPS shipping label emailed by APMEX. The tracking information showed that the package was delivered to APMEX on 10/15/2025. I called APMEX to confirm receipt of the package but was told that the purchase order was shown in their system as having been cancelled. (I believe that this was a mix-up with my previous purchase order that I had created on 4/2 and had asked APMEX to cancel.) I was told that someone in their accounting department would find out what happened and called me. No one called. I called on 4/17 and was told that APMEX had received and verified the gold bars as genuine, that the accounting department would reactivate the purchase order and pay me accordingly. I got an email from APMEX later that day saying that payment to my checking accounting had been issued and I should see it in my bank account in 1-2 days. I did not receive the payment. I called APMEX last week. The representative said that he would talk to the accounting department and get back to me. He didn't. I called again and left a message on 4/29 morning. No one called me back. In summary, APMEX received my gold bars on 4/15. It has been two weeks. But I have not been paid, and I got no answer or help to resolve this issue.Business Response
Date: 05/12/2025
We apologize for any confusion with your order. When we do
not receive the packages for purchase orders after a certain timeframe, the
system automatically cancels the order which is what happened with your order.
Once we received your order on 4/15, the payment went out to the bank on file
within 1 business day.
Please let u know if you have not received your payment so
that we can review further.
Thank you for being a loyal APMEX Customer!Business Response
Date: 05/19/2025
All payments for this order have been paid at this time. We appreciate your business. Please feel to give us a call if you have any additional questions or concerns.Customer Answer
Date: 05/22/2025
Better Business Bureau:
I reached out to APMEX again after their first response to my complaint ID ********. Apparently, the accounting staff mixed up the two invoices (called EPO by APMEX) that I had created on the same day, one in the morning, one in the afternoon. They paid the PM EPO while my first shipment was actually for the AM EPO. As a result, my AM EPO was never paid. The problem was finally identified, and I was paid accordingly.I am sure I will not be the only person who would make similar sales to APMEX on one day, especially when the metal prices are rising. Their accounting staff need additional training so that they will not make the same mistake again in the future - They should match the EPO numbers when processing payments, not just customer email, date and content of the orders.
Sincerely,
**** ******* ******* ****Initial Complaint
Date:04/29/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
paid for order to APMEX by bank wire. then APMEX sent me below e-mail but dose not recieve any money or reply
I havent recieved USD279.99+weigt charge about USD1
Thank you for your recent order with APMEX. Unfortunately, there was an inventory discrepancy with item ***** (1950 Washington Quarter 40-Coin Roll Avg Circ) and this product is not available. We are processing any applicable refund for the item, which can take an estimated 3-5 business days to reflect. We sincerely apologize for the error and any inconvenience. Please feel free to contact us if you have any further questions or concerns. Best Regards, APMEX Customer Service TeamBusiness Response
Date: 05/01/2025
We are so sorry to hear about the issue with your order. While we strive to provide top of the line customer service and do everything we can to ensure inventory is available, inventory discrepancies can happen. When we run into this issue, we do initiate a refund as quickly as possible. I do show that the refund was processed on 4/23. Refunds can take 3-5 business days for processing, but hopefully, you have received your funds at this time. If you have not received the refund, please let us know so that we can review further.
Thank you for being a loyal APMEX Customer!
Business Response
Date: 05/08/2025
I was able to rereview, and it does show that the refund was processed on 4/23. We recommend working with your bank regarding your refund as we do see the refund processed on our side. We apologize for any inconvenience.Customer Answer
Date: 05/09/2025
Complaint: ********
I am rejecting this response because:
I have not received any from APMEX although it’s been over 10 business days.as I checked the bank details that I paid by bank wire
but no refund from APMEX.
which bank and bank account you refund?
who should I contact the charged person of bank?
probably i cannot receive refund
so please manage to ship Washington Quarter 40-Coin Roll Avg Circ 1948
the price is usd 279.99 and same items that i order
(the difference is year 1948 and 1950)
Apmex must be made mistake of refund account
Sincerely,
***** ******Initial Complaint
Date:04/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered gold. Never received it. Asked for a refund several weeks ago. It was lost or stolen in shipping. It's been months... I don't know how to get my money back. I feel swindled.....Business Response
Date: 04/28/2025
We are sorry to hear about your experience while your item was in transit. Once we were notified of your lost package, our team worked with USPS to resolve the issue. Unfortunately, this process can take time. As of 4/25, your order was refunded. We apologize for any inconvenience during this process. We appreciate your business!
Initial Complaint
Date:04/21/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
APMEX Sent Me the Wrong Gold Coin, Then Backed Out of the Exchange — Now I'm Left With a Refund and a $35 call-in Coupon While Gold Skyrockets
I’ve been a loyal APMEX customer for years, spending over $30,000 on precious metals through their site. Until now, I’ve trusted their service and professionalism — but this recent experience has completely shaken that trust.
Here’s what happened:
I ordered a 2017 Australia 1 oz Gold Lunar Rooster Proof (HR, Box & COA) on Mar 24(Spot $3,028). APMEX mistakenly shipped me the wrong item. I contacted them immediately, and they acknowledged the mistake and instructed me to send it back for an exchange, not a refund.
I followed their instructions and returned the item promptly on April 6(same day they approved the RMA). Just a few days later, they emailed me saying the product was now out of stock — even though they previously confirmed it was available when they authorized the exchange.
To make matters worse, in the time between my original order and their "oops, it's out of stock now" email, the spot price of gold jumped from $3,028 to around $3,440. That’s a major missed opportunity for any investor — and it was 100% caused by their error.
Their solution?
A full refund (fine), and a $35 store call-in COUPON and limited for next purchase within 2 months valid. That’s it!
For context, last year I accidentally canceled an order, and they charged me a 10% penalty — which I paid without complaint, because I accepted the mistake was mine. Now that the mistake is on their end, they’re refusing to take any meaningful responsibility.
I reached out with a respectful email asking for a $200 store credit instead of the $35, just to fairly reflect the missed investment opportunity(I loss $400+ so far) and uphold their own standards of fairness. No response.Business Response
Date: 04/28/2025
We are sorry to hear about your recent experience when processing a return. Our team works diligently to ensure we replace items whenever inventory is available. Because inventory was not available, a full refund was issued promptly to avoid further delay, and a courtesy gesture was extended to help offset the inconvenience.
We appreciate your business and apologize for any inconvenience caused during this process.
Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
Date:04/17/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/20/25: Purchased product from APMEX > $1k. APMEX promptly received my payment, allegedly shipped product which was allegedly "lost" by USPS. As of 4/17/25 and multiple chat sessions & numerous calls to customer svc reps, there is no clear path to resolving the issue of being both without my money & ordered product. One customer svc rep terminated my chat session. Another stated they would enter a claim to resolve, but completely failed to do so. Multiple other customer svc reps have informed me that I will receive email updates communicating the ongoing status. I haven't received any emails at all. There is no resolution from chat function on website or calls to 1-800 number. There is no resolution, only waiting for an unspecified/indefinite period of time for "someone at USPS" to resolve this. This isn't acceptable at all. I paid for product and I paid extra for shipping with tracking and signature requirement. We are now just a couple days short of 1 month transpiring and again, there is no defined or expected path to resolution other than to wait and continue calling customer service time and again because there is no follow-up from APMEX. APMEX has failed our arrangement by: failing to complete delivery of my product or refund my $, failure to deliver reasonable customer svc as all but one rep has been rude and without patience, failure to deliver any email updates multiple reps have stated would keep me updated, and failure to resolve this transaction in a reasonable time period (~1 month from date of order). The number of one star reviews posted on Trustpilot.com are an accurate representation of how this company conducts business (in my experience) - not the overwhelming number of 5 star reviews they appear to selectively choose and post on their website. I entered into this transaction as a loyal customer with genuine intentions. The lack of follow-up and problem resolution is more than disappointing. I am seeking resolution of this transaction dispute.Business Response
Date: 04/25/2025
We are sorry to hear about the issue with
your delivery. We strive to get you your product as quickly as possible, and we
are working diligently with USPS to investigate your claim. This is an ongoing
claim so it can take time to fully review. I see that we did send an e-mail out
to you on 4/21 with a status update, but I have asked our claims department to connect
with you today as well.
I know that issues with delivery can be
timely and frustrating, so I have added a $20 credit to your account for your
next order for the inconvenience and started a refund on the $3.95 that you
paid for shipping.We appreciate your loyalty to APMEX.
Please let us know if you have any additional questions or concerns once
speaking with our claims department.
American Precious Metals Exchange is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.