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Customer Review Ratings
Average of 246 Customer Reviews
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Review fromCarlos S
Date: 07/09/2025
1 star******** customer service and misleading selling practices. I was told that after I placed my order ii would receive it on a specific date and still have not received it.Review fromDhanusha B
Date: 07/02/2025
1 starI bought a gold coin from Apex, paid in full, and expected a smooth transaction. Instead, they made a mistake and accidentally refunded my money ,something they did. Rather than handling it professionally, they treated me like I was trying to steal from them.
I was shocked by how they jumped to accusations instead of taking accountability for their error. There was no courtesy, no respect, just a cold and accusatory email demanding repayment — even though I had already paid for the item. This experience was insulting and stressful.
If you're looking for a company that values its customers and takes responsibility for its own actions, look elsewhere. I will never buy from Apex again. Not because of the mistake, but because of how they treated me afterward.Review fromDavid S
Date: 06/26/2025
5 starsTop quality products and services. I feel that APMEX is the most trustworthy online resource for purchasing gold and silver coins. Genuine and authentic. They have exceeded my expectations dozens of times. You want top quality gold and silver without the worries of counterfeit or fake metals this is the place to put your trust in. The service is fast friendly and professional. The website is the best format I have experienced. If you are looking to invest your hard earned money in quantity gold and silver TRUST APMEX will deliver every time. I won't buy gold online anywhere else
American Precious Metals Exchange
Date: 07/01/2025
We are so happy to hear that you had a great experience. Thank you for being a loyal APMEX Customer!Review fromLain E
Date: 06/12/2025
1 starGross misrepresentation of product versus what you receive in mail.What is in the image online is not what you will actually receive. You will not get any sympathy from their customer service.Flat out false advertising and when you calll them its just too bad and literally hang up on you Avoid APMEX unless you just like surprises versus what you are clearly shown as what you are ordering.Terrible company.Choose anywhere else besides APMEX to do businessAmerican Precious Metals Exchange
Date: 07/01/2025
We are sorry to hear that your order did not meet your expectations. We do have a 7-day window for returns from the time you receive your order. However, if you received the wrong product, please reach out so that we can assist further. We do apologize for any inconvenience and appreciate your business.Review fromNancy B
Date: 04/21/2025
5 starsI have used APMEX for years. I trust them completely. Each order is exceptionally packaged, and arrives on time, and I am able to track each shipment. The communication is excellent. I have even sold some back at various times, the price is very fair, and it is a pleasure to do business with them.American Precious Metals Exchange
Date: 04/25/2025
We appreciate the raving review! Thank you for being a loyal customer!Review fromTonya K
Date: 04/16/2025
1 starIt seems that there is an extreme disconnect in online reviews and BBB rating for this company. BBB should be looking at this. If you experience any type of issue with wrong product or incorrect charges this company is horrible to deal with and clearly do not care about how they are treating their customers. I placed an order and cancelled via their customer service within about 30 minutes to order a different brand all fees were waived according to their CSR. They put through the original charge anyway. 12 days later I reported it to my bank and reached out to Apmex their next available business day. They were argumentative instead of taking responsibility and offering to fix their error immediately. I also had two backorders that they placed on hold as a result. Unbelievable! Someone needs to tell these people you cannot charge people for goods and services you are not going to provide. As a result, my bank is handling a dispute and I have filed a complaint with the ************************. Three transactions for thousands of dollars have been placed with no intent of shipping product. Again, go look at Truspilot their reviews are horrible and it is clear the owner of this business needs to make changes in management before they get into serious legal trouble.American Precious Metals Exchange
Date: 04/25/2025
We apologize for any confusion or inconvenience that you have had with your recent orders. Credit cards automatically pull the funds when the order is placed based on your authorization. The refund was already in process when the chargeback was requested. Our company takes chargebacks seriously, as they indicate a breakdown in communication or trust. When a chargeback is initiated, it flags the account for potential risk. As part of our standard risk management procedures, we may cancel any outstanding or future orders associated with that account to protect both the customer and the company.Review fromRon G
Date: 04/05/2025
5 starsEasy to order online I'm very pleased with the coin that I received .Review fromCurt B
Date: 03/31/2025
4 starsPackaged well. Discrete. One coin had toning around the edge but it was sold as BU. Still a nice coinAmerican Precious Metals Exchange
Date: 04/02/2025
Thank you for the great review!Review fromBrandon K
Date: 03/26/2025
1 starThey insisted that using their expensive shipping was the 100% safest guaranteed method of shipment. *** lost my package, their Package Search is Complete. And now I'm being told my digital package drop off receipt should have been printed out! It was a text message receipt! Now I'm out $1,800, this company is scum.American Precious Metals Exchange
Date: 03/27/2025
We are sorry to hear about the trouble you have had with your receipt shipment in. Our records show that this claim is still being investigated. We will continue to monitor closely and reach out with any updates. Please reach out to claims if you need any further assistance.Review fromDavid M
Date: 03/24/2025
1 starWish I had researched this company a bit further and read the multitude of complaints. Unfortunately I assumed the BBB A+ indicated they were reputable. We have purchased over $125K from APMEX with several issues and by the amount of lost/stolen/miss delivered/no refund/insurance complaints, should consider ourselves lucky.Every postal delivery was received damaged, yet the contents were still received due to secondary bubble pack.Several gold coins purchased for numismatic grading sold as brilliant uncirculated (BU) were of very poor quality, tinged with fingerprints and spotted. Less than 30 percent were acceptable to send for grading and those received a far lower grade (AU58) than what a BU coin is expected to meet (** ********* NGC ** 67 graded coin purchased was shown in a pristine coin carrier, the item received had so much damaged to the carrier that the coin was not viewable. APMEX had no resolve and extremely rude CS person hung up on us. Item sent to NGC to be repackaged at our expense.A few months ago we began receiving spoof emails APMEX_NEWS, these had our PII, CCard info and portfolio info of every purchase from APMEX. Notified APMEX numerous times and the response from CS was that is was not their concern. After several more notifications, the most alarming is that nefarious entities actual know EXACTLY what coins and bullion we have AND our address. We have since deleted our CCard and shipping info and asked that our accounts be deleted.The damage however is already done and APMEX has made us a target for home invasion. We have purchased protection K9s, upgraded ****************** system as well as conceal carry permit at our expense.Please choose wisely when deciding to purchase coins and/or bullion online. We hope you never have to endure what too many of us have had to by purchasing from APMEX.American Precious Metals Exchange
Date: 03/27/2025
So sorry to hear about your recent experience with our team. We are happy to help you with anything you may need. Please reach out if additional assistance is needed. We do show that your account has been deactivated and locked per your request.
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