Complaints
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an account with Vio, but forgot my login credentials. Unfortunately, the phone I have on record is an old one. Normally, the process to get this resolved would be to call the customer support line.
Five times over the past 5 days, I've called in, the Vio customer support representative has taken my details, verified, and then tells me another office will contact me. But this office never calls me back.
They are effectively holding my account (and thousands of dollars) hostage.Business Response
Date: 06/10/2025
Please review the provided response to ******** ***** in response to his complaint.Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:05/01/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I have 3 different high yield savings accounts with Vio Bank. The total balance in these 3 accounts equals an amount that, common sense would dictate, that Vio would have incentive to want to keep these balances, and yet today the following happened that makes one wonder:
I tried to pull up (online) on 4 different search engines to record the interest posted on each account for April 2025, and the balance on each account. All search engines gave an error message, which would indicate that Vio's online system is down. I called Vio's customer service representatives who have a challenge question system that is IMPOSSIBLE to answer to their satisfaction. I thanked the lady, and hung up. I immediately called Vio customer service back and asked immediately for a supervisor. The customer service rep. wanted to know why I needed a supervisor, and I told her. She, too, confirmed that I would have to satisfy their challenge questions. I again asked for her to transfer me to a supervisor. She indicated that a supervisor was not available. I gave her my phone # and told her to have a supervisor call me immediately.
It has been about 1 hour and I have not received a call, and I sincerely doubt that I will. As a banker myself for 45 years, I am appalled at this financial institutions ineptness in helping their customers.Business Response
Date: 05/06/2025
Please review the provided response to ****** ***** in response to his complaint.Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Mid First supervisor indicated to me that he had listened to all 3 of my telephone calls to Vio Bank CSR's, and was appalled at how my calls were handled--particularly the first call to their CSR. He assured me that there would be changes made immediately where the bank's handling of challenge questions is concerned. They certainly do need to change their way of qualifying their customers when their online system is down, or for whatever reason, their customer can not get basic information from their CSR's.
Sincerely,
****** *****Initial Complaint
Date:04/29/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had banked with them for over two years and today that ended. Over the last year I have had to reset my password three I don’t understand why their system keeps forgetting people‘s passwords. It sounds like people are having to continuously call in and answer 10 different security questions to even access their money. We are living in 205 and I have never had these issues with any other financial institution after having numerous disrespectful customer service bankers I had to be transferred to supervisor to even access my account. I told the supervisor that I thought it was extremely unprofessional. One of the customer service bankers, even lied to me and told me that thesupervisor was not even in the same office building. I cannot trust somebody who lies to me when I am professionally banking and have a business run. I also informed the supervisor that I would be closing my account transferring all my money out and I would also be writing a reviewto my Wisconsin news and information page on Facebook and some other Facebook groups that I am a part of not to bank with Vio Bank or bank. I currently have over 40,000 people on social media.Business Response
Date: 05/02/2025
Please review the provided response to Kyle Herman in response to his complaint.Initial Complaint
Date:04/17/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There questions are not practical to access my account This is fraudulent Ridiculous I am a member for a long time They want the exact date I opened account This iscriminalBusiness Response
Date: 04/21/2025
Please review the provided response to ****** ******** in response to her complaint.Initial Complaint
Date:04/14/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am locked out of my Vio Bank account. I do not have my full bank account number but i can provide them with other information. Im trying to login but PIN is going to old phone number. All im trying to do is change my phone number and they cant.Business Response
Date: 04/17/2025
Please review the provided response to *********** ******* in response to his complaint.Initial Complaint
Date:11/01/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vio Bank has held my $100000 hostage. I am unable to transfer any money out since account opening or add an external account to do so. I have called the bank on several occasions but the issue was still unresolved. I called to close my account and get all my savings back today but the business claimed they need to approve my request to close my account and i have not received any communication since. This is unacceptable and I would like an immediate resolution by transferring my money out to my other bank account and closure of existing account with Vio.Business Response
Date: 11/04/2024
Please review the provided response to ***** ***** in response to his complaint submitted to the BBB.Initial Complaint
Date:08/04/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company has been incessantly mailing me unsolicited postcard advertisements. I have requested at least four times that the company stop mailing me their unsolicited postcard advertisements. However, the company has not answered or complied with my requests.Excluding the unsolicited postcard advertisements that I have mailed back to the company requesting that the company stop this practice, I have received and documented unsolicited postcard advertisements received on Sept 26, 2023, Oct 17, Oct 17 (a second mailing), Dec 19, Feb 24, 2024, April 29, and July 27. I have requested that the company stop this practice on Sept 26, 2023, Oct 17, Oct 17 (a second mailing), and April 29, 2024 (please see copies of unsolicited mailings).Business Response
Date: 08/08/2024
Please review the provided response to *********************** in response to her complaint submitted to the BBB.Customer Answer
Date: 08/08/2024
Complaint: ********
I am rejecting this response because:I never received a phone call or an email from the company, even after I checked my Spam folder. The company should produce copies of its emails to establish its claim of contact.
As this company's unsolicited mail has been coming to my mailbox since September 23, 2023, and I have not heard from the company, I will wait and see that the company has actually stopped its unsolicited mailings before I accept the company's stated claim to you that the company will stop its unsolicited mailings.
Sincerely,
***********************Business Response
Date: 08/14/2024
Please review the provided response to *********************** in response to her rejection submitted to the BBB.Customer Answer
Date: 08/16/2024
Better Business Bureau:
The company has contacted me via documented email. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I truly hope that I DO NOT SEE another piece of unsolicited bulk mail from this company.
Sincerely,
***********************Initial Complaint
Date:07/31/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've opened a CD (cash deposit) account at ******************** via internet. It has matured last weekend. I logged in to my account and couldn't find a way to transfer money out of their system.I contacted them on Monday July 29th and wanted my money back in my BofA account. They said they would call me back from a 405 area code number, they didn't. I called them again on Tuesday July 30th and said they would call me back Tuesday or Wednesday, they still didn't call me back.They are holding my money hostage. I want to close my account with vio and want the balance of my money returned to my BofA account.Business Response
Date: 08/02/2024
Please review the provided response to ***************** in response to his complaint.Customer Answer
Date: 08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I want to add that there is a training issue and speed problem they have to work on. I have been told 3 times that I had to wait for a call from a 405 area code number and this didn't happen.
I was told on Monday July 29th that I would be called on Monday or Tuesday, on Tuesday that I would be called Tuesday or Wednesday, on Thursday that I would be called soon.
I received the check on Thursday afternoon via ***** while waiting for the telephone call.
Sincerely,
Okan ****Initial Complaint
Date:06/12/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initiated a transfer from my checking account with ***** fargo to my savings account vio. The money was returned and vio placed a security hold on my account. I have spoken with them numerous times asking them to remove the security hold. They refuse to do it. They are holding my money hostage. I want to close my account with vio and want the balance of my money returned to me.Business Response
Date: 06/14/2024
Please review the provided response to ***************************** in response to her complaint submitted to the BBB.Customer Answer
Date: 06/19/2024
Complaint: ********
I am rejecting this response because:
I have spoken with a supervisor and they told me what to do to remove the security hold on my account. I have done this and it still hasn't removed the security hold. That combined with the very rude response fron the business regarding this matter is the reason for my rejecting the response.
Sincerely,
*****************************Business Response
Date: 06/24/2024
Please review the provided response to ***************************** in response to her rejection submitted to the BBB.
This letter serves as our response to ************************* rejection to our response to the above-referenced
complaint submitted by Vio Bank, a division of MidFirst Bank (Vio) to the Better Business Bureau
(BBB) in *************, ********, on June 14, 2024.
In response to Ms. ****** rejection to our response dated June 14, 2024, a Vio supervisor spoke directly
with ************** on June 24, 2024, and ************** confirmed that the issues raised in her complaint were
resolved and indicated she was satisfied. MidFirst considers this matter closed.
MidFirst appreciates the opportunity to respond to Ms. ****** complaint.Initial Complaint
Date:04/22/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the bank is refusing to refund the money after they closed my account for business reasons.After several months calling them they argue that my own bank dont accept the money and in my bank they said it's no true my account number with ********************** is **********Business Response
Date: 04/25/2024
Dear Ms. ********:
We acknowledge receipt of the above-referenced complaint submitted by Juan ******* to the Better
Business Bureau (“BBB”) in Oklahoma City, Oklahoma, concerning Vio Bank, a division of MidFirst Bank
(“Vio”), and received by MidFirst Bank (“MidFirst”), on April 22, 2024.
Thank you for bringing Mr. *******’s concerns to our attention. To protect the privacy of Mr. *******’s
financial information, a Vio supervisor spoke directly with Mr. ******* and the issues raised in his complaint
were addressed during the call.
MidFirst appreciates the opportunity to respond to Mr. *******’s complaint.
Sincerely,
MidFirst Bank
501 Grand Blvd.
Oklahoma City, OK 73118
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