Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on 5-12-2023 and bought a 2023 jeep compass when I first went to financing, I asked if my wife needed to be there to put her on the title because we were going to be tribal tagging it and order to do so she had to be on the title. The finance "manager"- ***************** aka ******************* had told me that it was fine that she didn't need to be there and that she could be added when I got the title/ registration paperwork. Fastforward to now, apparently I can't add her to the title/ registration paperwork, and all I get from the dealership is sorry, not our problem. I would not have signed for anything if I had been told the truth in the first place. Now I'm stuck with a vehicle I can't register or do anything with. So just be warned they will lie to you to get a sale and don't care what position they put you in to get the sale... I don't recommend going here to buy anything!

  

  Business Response

  Date: 06/15/2023

  Customer satisfaction is very important to David Stanley Dodge, and we are disappointed we let the customer down in this instance.  The customer should reach out to his lender and request a letter giving permission to add his wife to the title.  If the lender allows it, we will re-issue the title in both of their names.  Another option for the customer is to refinance with their bank or credit union and add the spouse at that time.  If the customer needs more information or has any questions about this, they can contact ********************* at **************.  We thank the customer for alerting us of this issue so we can better train our staff.

  Customer Answer

  Date: 06/17/2023

   

  
  Complaint: ********
  
  I am rejecting this response because:
  
  These steps I have already taken on my end trying to fix this. Had I been told correctly rather than being reassured by David Stanleys finance manager that I could add my wife later. That she didn't need to be there to add her. That I could just add her when I get the title/registration paperwork. I would have never signed for anything if I had been told correctly in the first place. Then, we could have then done things differently so that she was on the loan or something else. However that didn't happen instead, I was mislead by david stanley to make a sale with complete disregard to what position it would put me into knowing that I needed my Native American wife on the title/ registration to tribal tag the vehicle. Knowing that I couldn't afford a state tag. I know the finance manager was aware of this because I told him this before he even had the paperwork printed out to go over everything before signing. I hope there is a solution to the matter that both David Stanley dealership and I could agree apon. Furthermore, if we can not come to an agreement, I plan to go to the local news station and see who else has had issues with David Stanley's business practices
  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/26/2023

  We are working directly with the customer to resolve this issue to the customer's satisfaction.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2022 ram truck. I was told they would fix the cooling back seats. The manager signed the we owe paper and said **** would fix them. Now the dealership will not fix them. So we would like to get these fixed like we were told. The manager that signed it says they should fix them but his boss is saying no.

  

  Business Response

  Date: 06/09/2023

  David Stanley Dodge is happy to address this matter.  The vehicle the customer purchased was never equipped with ventilated (cooling) back seats (see window sticker, attached).  The dealership never agreed to, nor could it,fix the cooling back seats since the vehicle was never equipped with that feature (see window sticker and We Owes, attached, noting the only we owe items were 3 oil changes and tint front 2 windows). 

  We understand this may be a dealbreaker for the customer.  As a gesture of goodwill, we will give the customer until Wednesday, June 14, 2023, to rescind the transaction.  The customer should contact ************************* if he wishes to elect this option.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from this dealership in January. About a week later the car was repossessed, with the explanation "the bank changed their mind". I texted and called for several weeks, trying to get my down payment returned - to no avail. I contacted my bank (USAA), explained the situation and let them handle it for me. Then the dealership contacted me, offering a refund. I told them to contact my bank. However, they have not returned the title for my trade-in nor will they return my calls or texts. I would like the title returned to me.

  

  Business Response

  Date: 03/23/2023

  Thank you for alerting us of this issue.  The refund check and title were mailed and delivered March 22, 2023 per ***** tracking (attached).  We sincerely apologizes for the delay and appreciate your patience in this matter.

• Initial Complaint

  Date:03/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/22/2023, we went to look at a used car and test drive the car and it drove nice and then check engine light came on. I told them that I wanted the car but the only thing that was holding me back was the check engine light. We talked back and forth and we signed a "we owe" form that stated "check engine light" and were told that what was causing the check engine to come on they would fix it at no cost. We took it in on 2/28/2023 to have the service department look at it. Of course they couldn't find anything wrong with it and it took 2 full business days to get any kind of response from for that. They asked permission to send it to a ***** dealership to make sure it wasn't ************* wasn't *********** is a valve that needs to be replaced. We tried for 2 to 3 days to get someone to approve the work and we couldn't get anyone to call us back or call the ***** dealership to approve what they said they would pay to fix it. The only person that would contact us back was our sales person but we aren't 100% sure it was relaying messages. They would only converse through text. We would try to call and leave a voicemail and we wouldn't get a phone call in return. So, we felt our only option was to pick the car up and try to take care of it ourselves.

  

  Business Response

  Date: 03/15/2023

  The customer's vehicle is currently in our service department to fix the we owe item, and we have provided the customer a loaner vehicle while we wait on parts to complete the repair.  We thank the customer for bringing this matter to our attention and allowing us to remedy the situation!

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (I do not have exact dates for any of the following information, but I have witness accounts, whose information I do not have currently on hand) Around October, or November, I had taken my 2008 dodge charger into the dealership to have my recalls fixed. I had roughly 6 recalls at the time. I had taken my car in and got 3 of the 6 fixed, then they had stated they would contact me when the rest of the parts were in. I had waited (in January), then my car had a coolant issue, and I had to have it serviced so I took it back and they stated while I was there when I turned my car in that the parts had not come in yet. I waited then around 02/09 I had got a letter from the Chrysler group recall center and they contacted the dealership on my behalf and scheduled an appointment, being told the parts were in in December. I went to the scheduled appointment at 8am, and was called at 3pm with them stating the parts were still not in, And they were getting me a ride to the dealership to pick my car back up. I waited 45min no text or call saying I had a ride so I called the Chrysler recall line again and they had forgot about me, and then they would also contact me when the parts are in. on 2/20 I had been contacted by the Chrysler recall person again, who stated that the parts were in and that she would remain on the line while I scheduled the appointment. the dealership then stated that the parts were not in and that they wouldn't be in until 2/22 which the recall person asked why they were lying. they apologized and I have my appointment scheduled for 2/24. This recall is for airbag faults that have killed at least 4 people in the time of the recall. My wife and I are not happy with the fact that they think they can joke with people and their lives potentially. I currently do not have any information regarding my the Chrysler recall people but will inform when I have their name and such.

  

  Business Response

  Date: 02/27/2023

  Thank you for giving us an opportunity to address this customer's concerns.  We take this recall very seriously and most certainly would not joke with or lie to a customer regarding the availability of a part for a safety recall such as this.  The airbag for this recall was a special-order part with restrictions.  The manufacturer only allows dealers to order 2 airbags every 7 days, which unfortunately is insufficient for our customer demand for this recall work.  We have approximately 40 customers on a waitlist for this part, and this has been the case for several months.
  
  Due to the nature of this recall, the manufacturer hired a third-party vendor to assist customers in setting appointments to have their airbags replaced.  This third-party vendor has the ability to see a dealers level of stock, but it does not have access to a dealers customer waitlist.  So, while we did indeed have the part in stock at various points in time, those parts were reserved for other customers that were ahead of *************** on the waitlist. 
  
  We understand the customers frustration, and we sincerely apologize for any miscommunication or confusion caused by our dealership.  We are happy to report that we were able to make a special request with the manufacturer to expedite the part for this customer and get the recall work performed.  We truly appreciate this customers patience as we address this safety recall for our customers.

• Initial Complaint

  Date:01/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They completely lied and misled me before going up to their location saying they would negotiate on pricing. They didn't. Then as we were doing deals they repeatedly lied about the quotes, they would never show me carfax when I asked several times. They also kept daying I never asked about the referral money when I asked at minimum three times while there and I asked about car fax and referrals over text two more times of not more. Before purchasing the car I told them I had concerns about the car door because I can hear air while driving. Still would not give me car fax. They told me I was crazy and was heading things. Then I had someone else look at it and of course I wasn't crazy still wouldn't give me car fax. I asked them to fix the issues in the car and they keep giving me the run around. Giving excuse after excuse. I have two small children ans I rely on having a good vehicle so I need to know what the issues are and they shouldn't be hiding things when customers are asking for the facts. I also want all the credit checks ran on me removed as I ** I got the car out right

  

  Business Response

  Date: 01/16/2023

  We regret this customer was not satisfied with her vehicle purchase.

   The customer was originally going to finance her purchase and then later decided to pay cash.  She filled out an online credit application using her mobile device and electronically consented to us pulling her credit and submitting her credit application to lenders.  Any credit reporting resulting from her online credit application was authorized and therefore cannot be removed.

   We are always transparent with Carfax vehicle history reports.  We regularly pull these reports for customers, and there is also a link to the Carfax vehicle history report for each vehicle listed on our website. We apologize if one was not provided,however the customer could have viewed the Carfax by simply going to vehicle page on our website.  The Carfax for this vehicle is attached, should the customer still wish to review it.  

   As a gesture of goodwill, we have given the customer an option to rescind the transaction and return the vehicle if she is not satisfied with her purchase.  We will leave this option open for 48 hours, or until January 18, 2023 at 5 p.m., at which time it will be withdrawn.  If the customer elects to rescind the deal, she can do so by contacting our used car manager, **************************

  Customer Answer

  Date: 01/17/2023

   

  Complaint: ********

  
  

  I am rejecting this response because: returning the car is not possible, I just had surgery and am not even supposed to be driving and then it leaves me without a vehicle. Which I explained that I was having surgery and also I need a car to transport to small children. I may have been a been hastened in My initial comment ad I was freshly out of surgery and upset dealing with car issues. I do apologize if you had no recollection of the issues. I'm sure they are easily fixable or so hoping they are. The salesman **** was wonderful in general and so was *****. I was almost in tears I was so mad, and the initial feeling of anger had not went away easily. I just want to feel like I as a person mattered, this was my third vehicle from them. I wanted to feel valued and I just didn't in the moment of posting my complaint. I do feel the company can do better, as all companies could and should. There is always room for improvement. I would like to think that fixing the issue or finding out what was wrong with the vehicle would be a priority to not only have new business but retain it as well. I rely on this car for work, for my children for everything basically. I love the car I just would hope that someone can take a look at it and work with me on the issues, which absolutely could be minor. I appreciate the time taken to hear me out and all you have done thus far.

  
  

  Sincerely,

  
  

  *****************************

  

  Business Response

  Date: 01/20/2023

  We are more than happy to take a look at the vehicle!  The customer can contact our Service Manager ***************** to schedule an appointment.

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a certified pre-owned 2020 Jeep Compass from David Stanley Dodge on Nov 26, 2022 and my Jeep is leaking oil from front of motor. I spoke to GM *********************** and he was completely unprofessional with me. He expected my fiance who is also on the loan and title to either ride 30 mins home with a stranger (Shuttle Driver) or find a ride home after dropping the Jeep off for repair. I asked for a rental or loaner car as we haven't had the Jeep for a month and he refused! A certified pre-owned vehicle should not be leaking oil period but to not give a loaner car to my fiance whom is a nurse who is on call and has to go to her nursing homes when she is called has put us in a bad spot and with only one vehicle between the both of us. I work in construction industry and work all over the okc metro and for long hours and have to have my truck for work. I want to speak with David Stanley himself regarding this issue! I also want to be reimbursed for my gas for having to pick my fiance up from her work and for going back up to dealership to pick the Jeep up after repair is completed. I also want David Stanley to pay for an independent full inspection of my Jeep by another mechanic for them to verify no further mechanical issues with my Jeep paid for by the dealership

  

  Business Response

  Date: 12/28/2022

  I am writing regarding the above-referenced complaint against David Stanley Dodge, LLC. The dealership resolved this matter with the customer before receiving the complaint.  We spent a significant amount of time with the customer on Saturday, December 10, 2022.  ******* leak was due to the oil filter not being on tight enough, which we were able to easily fix.  Our General Manager spoke to the customer for over an hour, and our Service Manager went through the vehicle with the customer in detail to alleviate any concerns. We have also issued a check to the customer to reimburse him for gas, which he should receive today.  Since this was resolved with the customer before we received the complaint from BBB, wed request this complaint be removed as invalid.

   

  Customer Answer

  Date: 01/06/2023

  Sorry, it appears that your office has been trying to reach me. This is the first email I have received. This issue has been resolved but most certainly isn't invalid! My complaint and issue with David Stanley Dodge is 100% valid unlike David Stanley Dodge's Representative has been attempting to insinuate. I am satisfied with my complaint but do want my claim to stay on record for future customers to read so that when they are looking for a vehicle at David Stanley Dodge, they know to take a more in-depth look at that vehicle before deciding to purchase it since David Stanley Dodge evidently has a no return policy or grace policy that allows consumer to return vehicle within a certain period of days and miles like other dealerships offer. 

  
  

  
  

  Customer Answer

  Date: 09/14/2023

  I found a 2023 Ram **** online that said special for $47,000 dollars and some change. After arriving and applying for financing, salesman wouldn't honor the $47,000 price and insisted that price was only if you qualified for every rebate. Instead of the $47,000 and some change they was trying to sell me the truck at msrp which was $61,000 and some change. I asked salesman to show me on their website where it says that to get that price you have to qualify for every rebate and he couldn't show me nor could any manager. This is false advertisement and should be immediately fixed and corrected.

  

  Business Response

  Date: 09/14/2023

  Most Recent Message

  Date Sent: 9/12/2023 2:02:22 PM
  David Stanley Dodge takes great value in its repeat customers, and we thank the customer for his prior business. Unfortunately, the parties could not come to an agreement regarding this particular vehicle.  We were willing to sell it to the customer at internet price, however the customer also wanted ACV for his trade.  We cannot do both internet price and over-allow on a trade, since our internet prices are already rock bottom, and this was explained to the customer.  Ultimately, we were unable to get the payments into a range that was acceptable to the customer, so no deal could be reached.  The vehicle has since been sold to another buyer, so it is no longer available to sell to this customer.  However, the customer is more than welcome to view the other vehicles in our inventory if he is still interested in purchasing.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-25-2022 I had my car towed to David Stanley Dodge MWC. I indicated that my car experienced low oil engine pressure. The service department indicated that the issue happened to be (needs required immediate attention) the water pump is leaking badly , also coolant is leaking on the oil pressure switch potentially causing light to come on, also there is coolant around the radiator hose and after replacing the water pump we need to pressure check to verify it is not for $1316. It was indicated that the valve cover gasket needs required immediate attention $484. Brake System Flush needs attention for $180. Cooling system service (flush and replace for $200. The total came to $2322.48. I was told my car was fixed on 11/28/2022. ******* the service representative has been kind and accommodating. She got my total down from $2322 to $2151.12 because my car was not ready at 11:30am but instead it was ready right before 5 pm. I came to get my car and it started knocking in the parking lot and took three attempts for the car to start. Then I drove down the street and ran an errand came back out to my car and it would not start. It took several attempts and me pressing the gas for the car to start. I then took my car back immediately back to the dealership. A service representative lyfted me home that evening. On 11/29/2022, I was told by ******* that the spark plugs and coils had gotten oil on them from the valve cover leak that we repaired, so we replaced them and it was working properly at this time. ******* indicated that she drove the car and it was fine. My father *********************** went to get my car for me so that I did not have to miss any more work. He drove the car to his home in ********. Parked the car and attempted to turn the car back on and it would not turn on. ******* had the car towed back to the dealership. Later in the day I was told when the water pump overheated it caused damage to engine and it was too hot. That there was no way they could have known before they did the work. I spent to 2k and was told by gm I am not getting my money back but I can apply my 2k to fixing the engine for $6516.59. I spoke to GM ***** and he said that there is nothing he can do. There was no way they could have known until after all the work was done that the engine would go bad. After all the diagnostics even though they did their initial inspection and diagnostic which is why I spent the $2100. ***** basically told me he lives in a ******* house and his a/c went out recently and life happens among other things. He told me he would look into cutting some of the labor and that I cannot get my 2k back unless it is applied to fixing the engine. Today 11/30/2022, that ***** got with ******* and told me to let you know we could do it for $4000 on the engine including the labor. I asked if the ***** included the ***** already paid. They told me the total includes my ***** applied. (I have the entire text thread from the experience in my phone and I just typed it all up above). Refund the money or fix my vehicle at no additional cost because they should have known my engine was going out prior to charging me 2k for fees. They stated the car was fine twice then later decided it was the engine. How do we know that their lack of ability to diagnose is not what caused the engine to be damaged. I attached the original receipt. The other two receipts that were 0 from the two extra attempts to fix the car. (spark plugs, coils, etc). I attached the initial receipt.

  

  Business Response

  Date: 12/06/2022

  Good morning.  I am writing regarding the above-referenced complaint against David Stanley Dodge, LLC.  We came to agreement with the customer to apply what she has already spent on repairs to the new cost of an engine, plus pay an additional $1,000, and we will cover the rest of the repair costs.  We ordered the engine last week, and we anticipate it will arrive sometime this week. Once it arrives, we will install it.  Since the dispute with this customer has already been resolved, wed request the complaint be removed as invalid. 

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************, Assistant Director of Finance and his finance department are fraudulently running people's credit after they have already left the lot.His staff advised me when I was there that they only send ************** to four companies maximum - I am currently up to 12 new inquiries on my credit report, and they are still coming in. When I called, he claimed that they haven't done anything, but several inquiries came in after I left the lot last night, and I've gotten more today.I have added a fraud alert to my credit reports now, and I'm in the process of contacting all of the places they keep submitting my credit to in order to dispute the inquiries.The reason I walked away from the lot? Because despite their claims of being able to pay off negative equity and get you out of a previous loan and get into a new car with a lower payment, they were trying to RAISE my payment by over $100 (NOT the reason I was there) with no clear explanation as to how/where they got their numbers. When I left the lot, I told them to stop running my credit, which they obviously have NOT done. It seems like they're trying to get "deal" so they can get me back in -- not going to happen.STOP. RUNNING. PEOPLE'S. CREDIT. AFTER. THEY. HAVE. LEFT.Also - don't sign people up for text messages when they haven't agreed to it. Don't email me. Don't call me. Don't text me. Remove your fraudulent inquiries from my credit report ASAP.

  

  Business Response

  Date: 11/01/2022

  David Stanley Dodge, LLC takes credit disputes very seriously and will only submit credit applications with authorization from the customer.   This customer was in our showroom on October 24, 2022 looking to purchase a vehicle on credit and authorized us to submit her credit application in connection with the proposed transaction.  We submitted her credit application to as many financial institutions as necessary to get her approved here 12.  All of these submissions were done while the customer was at the dealership.  Credit decisions are not always immediate and can take several hours or days before the financial institution returns a decision, which is what occurred in this case.  This is why the customer received notifications after she left the dealership.  The advertisement we were running at the time was with approved credit,and unfortunately, none of the financial institutions were willing to finance the proposed transaction within the parameters of our special.  We apologize the customer had a negative experience at our dealership.  Although we had authorization to submit her credit application in connection with the proposed transaction, as a gesture of good we will send a letter to Equifax,Experian and TransUnion requesting they remove any credit inquiry from our business from her credit report.  We have also removed the customer from our contact schedule as she requested.

  Customer Answer

  Date: 11/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   

  At no point was I told 12. I want clarification that ALL associated inquiries will be removed and not just the ones from David Stanley.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 11/07/2022

  David Stanley Dodge can only request removal of inquiries from our business.  We cannot request removal of inquiries reported by third-party financial institutions.   

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3 separate occasions I seen an ad online for a vehicle being sold by David Stanley Dodge. For each vehicle the price was great and below what other dealers were offering. The vehicle in the advertisement were 2 separate Camaros and 1 Jaguar. Each time I went to the dealership and once I arrived was told that was not the price but they were 4-5K higher than advertised. When I asked how they could do that they said it was due to additional Maintainence cost they had to do since listing the vehicle. I asked for Maintainence records at which time they told me the vehicle was no longer for sale. The last incident was with the Jaguar. I test drove the Jaguar before mentioning the online add. I inspected the engine and went back into the dealership. I then mentioned the add to the salesman and he left the room. The manager came in and said the car was not ready to be sold because they had just replaced the engine and it needed more work. I told him that I just drove the car and would like to see the Maintainence records to which they told me the car was not for sale anymore. This happened on 17 Oct 22. This in my opinion is false advertisement and predatory in nature. They use these adds to lure inexperienced buyers to the lot and then attempt to raise the price on them and use pressure tactics to sell either at a higher price or a different vehicle.

  

  Business Response

  Date: 10/21/2022

  We apologize this customer had a bad experience at our dealership, but we are happy to provide more details regarding the issues raised in the complaint!  The convertible Camaro the customer was looking at sustained $4,000 in damage to its convertible top due to a tent cover falling on top of it on our lot.  We could not submit an insurance claim for the damage to the vehicle, so we offered to sell it as-is in its unrepaired condition.  The customer could have purchased it as-is without repairs (this would have given him an opportunity to shop prices from other repair facilities).  Alternatively, we could have performed the repairs which we estimated to be $4,000.  As for the second Camaro referenced in the complaint, we would need more information to adequately respond.  Regarding the Jaguar, the employee's statements regarding this vehicle were entirely correct.  This vehicle has been plagued with problems and has been in and out of our service department numerous times.  As you can see from the attached Repair Order, the dealership spent $18,537.91 repairing this vehicle.  Due to all of the mechanical problems with the vehicle, we removed it from our inventory as we do not believe it to be safe for public use. This vehicle has since been wholesaled.