Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a car I liked on Facebook at David Stanley Chrysler Jeep Dodge and I inquired about it via Facebook messenger and I got smashed with a guy named ***** and he was quite rude to me through text but I thought maybe he was just having a bad day and he told us to come in my husband and I so we did and we tell him that we can only $500 a month or lower and he completely ignores that making us test drive something that we did not want to drive or to purchase and then he tells us he can get it to us for $790 a month and we told him no and he threw down a clipboard and said fine very agitatedly and my husband is from the UKand had a UK drivers license and ***** got very rude and discriminated against my husband so then we go over to the used car lot like wanted to and he tells me without 3 to 6000 down he cannot do anything for me and walked away from my husband and I so I left a review on yelp and the manager contacts me well I thought it was the manager. Her name is **** ****. I apologizes for **** behavior and that she can guarantee us a new car if we need it and I asked her so $500 a month, right? She promised so we went up there today on my day off and we are told the same thing that we don’t have enough credit andthey pulled my credit twice and all my husband’s twice so our credit scores took a dive because of it. Worst Customer Service ever so I asked the car dealership to talk to **** and they told me no that we cannot talk to her. This place is scandalous.

  

  Business Response

  Date: 06/20/2025

  We regret the customer had a bad experience at our dealership.
  David Stanley Dodge makes every effort to arrange financing for our customers
  under their desired terms.  However, it
  is ultimately up to the lender whether the applicant will be approved for a
  loan, and if so, under what terms.  Unfortunately,
  due to the customer’s low credit scores, limited credit, vehicle repossession,
  and negative equity, no lender was willing to approve a loan with $0 down and
  payments of $500/month.  

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attachedMy mother, ***** ********, was co-purchaser with my daughter, Desiree Davis, on the above referenced vehicle.
  
  On June 18, 2021 my daughter, Desiree Davis, and my mother, ***** ********, signed a Purchase Agreement (DR 217770) for the above vehicle. The Purchase Agreement indicates that they also purchased a GAP contract in the amount of $2,400.00.
  
  On or about July 24, 2022, the vehicle was damaged and a claim, number **********, was filed with Allstate Insurance. A GAP claim, number ************, was also filed with NSD.
  
  The October 4, 2022 letter from Nation Motor Club LLC shows the calculated amounts regarding the GAP claim. See attached letter.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired on a truck with David Stanley doge. They obtained a deposit from me using pressure sales without even going over the financing and payment information. This is partially my fault. However, after being on the phone with their dealership all day (until 10 pm at night) i finally caved and allowed it on the ground that they would refund the deposit back to my credit card if i changed my mind. They sent me sales paperwork via online but as i went through it the only thing i signed was a non-refundable deposit form. The next day i found out that my work schedule would not allow me to travel over 2 hrs away to their dealership until mid june. I advised the dealership i was still interested in the truck and my wife also needed a new car as well but that would likely be in march. The Sales manager went on to call me during meeting at work despite being advised i was unavailable to speak. Then when i was able to speak with him he spoke over and down to me advising he had my deposit and i needed to come there to complete the deal or allow a salesman to deliver the truck to me over 2 hrs away. When i told them that was not the way i wanted to conduct business and ended the call. I messaged the salesman apologizing for the delay in our car deal but advising him i was still willing to come see them to do business the next month. The salesman proceeded to tell me he was being fired bc our deal kept his dealership from meeting quota for the month and sent me a picture of his desk with things being placed in a box. I have requested the contact information for the general manager and have not been provided with it. After all of this i advised them i wanted my deposit back and no longer wanted to conduct business with them. I have screen shots of the entire conversation i have had with the salesman and i want my deposit back. This is the definition of bad business. At this point i just want my $500 and an apology

  

  Business Response

  Date: 05/14/2025

  It is company policy that customers must pay a non-refundable
  deposit to reserve a vehicle.  Once the deposit
  is received, the dealership marks the vehicle as ‘sold’ and removes it from our
  website.  If a customer fails to follow
  through with the transaction as agreed, the non-refundable deposit is forfeited
  as liquidated damages to the dealership. 
  This is all spelled out in the Non-Refundable Deposit Agreement the
  customer signed (attached).  We are
  unable to make any exceptions to this policy. 

  Customer Answer

  Date: 05/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i was advised verbally by the sales manager he would give me my refund. His exact words were he would make me whole. I gave them a chance to still earn my business. I need 2 vehicles. I was pressed into signing this agreement without even going over final cost on the vehicles. Why should they take my money without providing me a service. I made it clear to the finance office when placing the deposit that I wanted the money back as I did not need to place a down payment on the vehicles.
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership on the 8th of February. I made it clear what I was able to afford. I filled out the application for financing, they came back in and told me I was approved, the payment was where I wanted it, and a decent interest rate. I put ******* down. Left that evening with a car. On the 24th of February, my sales person reaches out to me and says the bank has requested pay stubs. I said ok. I sent those to her. Then she says they need 3 months of bank statements. I was like ok, would get them to them in morning. She says ok. 2 hours later I get a phone call telling me they were coming to get my car. Financing did not go thru. Im like WHAT??!! They took my car back, after I had been told I was approved. They said the order to pick up the car was on the 23rd of February Lady that came and took my car said they had a lot of vehicles they were picking up. Something is not on the up and up. I was completely unaware there was any problem. Completely blindsided

  

  Business Response

  Date: 02/28/2025

  Thank you for your message.  The customer was approved for financing with stipulations, specifically proof of income.  We attempted to obtain this information from the customer on numerous occasions but the customer would not answer our calls.  After several weeks without any contact from the customer, we sent an agent to recover the vehicle as is our right under the Motor Vehicle Delivery Agreement.  When the customer did finally provide proof of income, it did not match the income in her credit application. As a result, the lender would not agree to finance the proposed transaction.  The dealership initiated a refund of the down payment and that should appear in her bank account by the end of the day.  Although we could not get the customer approved for a new vehicle purchase, we are confident we can get her approved for a used vehicle with the information she provided.  If that is something she is interested in, she can contact our General Sales Manager ***** ******** at ********************, and he will be happy to assist.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from David Stanley Dodge last year, and during the negotiation process for my "Best Deal," I was promised free oil changes for two years or 24,000 miles by a salesperson named ******. After going through four offers, I said no to one of them, and ****** wrote the free oil changes on the deal sheet to finalize it.
  
  I went in for my first oil change, and although there was some confusion due to a lack of documentation, the finance guy I worked with helped me get a copy of the “Best Deal” sheet with ******’s handwriting confirming the offer. Fast forward to February 11, 2025, when I returned for my second oil change. After wasting an hour and a half of my time, I was told that no one had any idea what I was talking about. The finance team reached out to sales, who then reached out to some “big boss,” and I was told that they would not honor the promise of free oil changes because “****** is just sales and doesn’t have the authority to make such offers.”
  
  It’s incredibly frustrating to have a commitment from the dealership not be honored, especially when they claim they are working to improve their image. They allowed a salesperson to promise something they wouldn't deliver on, which is dishonest. Instead of addressing the issue, they chose to have the finance guy apologize on their behalf, but nobody took responsibility for the situation. At the very least, I believe ****** should be held accountable for the promise he made, perhaps by losing his commission or covering the cost of the oil changes.
  
  I won’t be returning to David Stanley Dodge, and I wouldn’t recommend this dealership to anyone who values honesty and accountability.

  

  Business Response

  Date: 02/21/2025

  We regret the customer had a bad experience at our dealership and apologize for the miscommunication that occurred.  We spoke to the customer and will be providing him with 4 free oil changes.  As such, we believe this matter is resolved.

  Customer Answer

  Date: 02/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle at David Stanley Dodge. I Believe the vehicle was invoked in an accident before my purchase and It should not have been sold to me. A month in to my purchase the vehicle smelled a toxic smell and the vehicle began smoking. I have been ill and unable to speak with anyone about this issue but believe this is unfair this company took advantage of me because I am older. When I called after purchasing the vehicle and asked for the salesman that sold the car to me, I was told he no longer worked for the company. Pretty strange that the salesman that sold me the vehicle, no longer worked for the dealership a week after asking me this toxic car. I have had nothing but problems with this vehicle.

  

  Business Response

  Date: 01/23/2025

  We regret the customer is no longer satisfied with his vehicle.  The customer purchased this vehicle – a 2016 Jeep Cherokee – from our dealership over 3 years ago on January 12, 2022.  The vehicle was Certified Pre-Owned (CPO) with 57,996 miles at the time of purchase.  The Carfax report (attached) indicates the vehicle was involved a minor accident in 2021; however, a prior accident with minor damage does not disqualify a vehicle from factory certification.  Indeed, Carfax notes that “Generally, minor damage is cosmetic (including dents or scratches), may only require reconditioning, and typically does not compromise the vehicle’s operation and/or safety.”  Carfax reports are available to all prospective buyers on our website or upon request.  

   

  In addition to our standard used vehicle inspection, this vehicle underwent and passed an extensive CPO inspection before being sold to this customer.  The customer states the vehicle had a toxic smell and began smoking within a month of the sale; however, we have no record of the customer notifying us of any issues with the vehicle shortly after the sale, and there is no record of the customer taking the vehicle anywhere to be serviced around that time frame.  The first time the customer serviced the vehicle was July 14, 2023 – over 1.5 years after the sale per the Carfax report. 

   

  The dealership cannot guarantee the life or functionality of a vehicle (even a CPO vehicle) after it leaves our lot.  That is highly dependent upon the particular owner of the vehicle, where and how it is driven, and how well the vehicle is cared for.  Now, 3 years later, the vehicle is 9 years old with over 90,000 miles.  It is not uncommon for old age, high mileage vehicles to experience some mechanical issues. The Carfax indicates the customer has done limited maintenance on the vehicle since taking ownership. Lack of maintenance, combined with the age and mileage of the vehicle, can impact a vehicle’s longevity.  We understand that repairs are frustrating, but that is one of the risks associated with owning a vehicle. 
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This car lot was running a sale, the ad sounded too good to be true so I decided to go down and see what it was about. I asked the saleman about the sale and immediately said the only person who can answer any questions about the sale is the finance guy and he would have to pull my credit before he could answer ANY questions. Why wouldnt the sales people know about the sales? I refused to have my credit pulled for a sale I know nothing about. The sales guy ***** went and got the finance guy and again I am not having my credit pulled. He left the table saying "let me see what I can do" and sent ***** back to me with the agreement that he would do a soft pull. I wrote on the paper SOFT PULL ONLY they did not have permission to do a hard pull on my credit file. I clarified with ***** and he confirmed more than once they were not going to do a hard pull. By the time I got home, I have three different notifications that they have pulled my credit. Not only is it immoral, its illegal. The law requires permission to pull my credit and they did not have it. Not only did they not have it they agreed to not do it and did it anyway. The only resolution for me is have this inquiry removed from my credit file. I contacted the salesman after and received no answer.

  

  Business Response

  Date: 01/20/2025

  We regret the customer had a negative experience at our dealership and that her credit was pulled in error. We have submitted a request to the credit bureau to remove the hard inquiry from the customer's credit file. Please note that it may take 45 days for the credit reporting agencies to update their credit histories, that David Stanley Dodge does not control the credit reporting agencies, and that David Stanley Dodge can only request, but not guarantee, that the inquiry will be removed as requested. Consumers are entitled to a free copy of their credit report from each credit bureau every 12 months under federal law. **************************************************** for more information. We thank the customer for alerting us of this issue.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 mitsubishi outlander sport on Sept. 29th. Per our contract, the radio was to be fixed. I contacted the service department in the middle of October to set up a service appointment. I was told they ordered the radio. They would contact me to set up the service appointment when received. I waited 3 weeks before I called back. I was told the part was never ordered, so they would order it. I waited 2 weeks and called again. They hadn't received it, so they would order it, yet again. I called December 10th and good news, I could set up my appointment December 19th to get my radio fixed. I dropped my car off at 7:00 a.m and they provided me a Lyft ride to work. Later that morning, I received a text that the part wasn't in, but eta shows 12/23, so I called and they transferred me a manager named ****. I explained to **** that I had dropped my car off at their shop that morning, which he didn't seem aware of. **** kindly explained that he would have my car dropped off at my work. He then continued with that he would personally handle this issue by having my vehicle picked up from my work and dropped back off when the part came in after I explained I had been waiting since Sept. 29th to get this resolved. I called on December 23rd, and left a voice mail for **** requesting an update. He sent a text advising the part showed it was out for delivery and he would follow up when they received it. Now it is January 9th with no follow up after leaving several voice mails for ****. I called the parts department and was told that the part is stuck in St. Louis because of the snow storm, still no follow up from ****. I have been extremely patient and respectful through this ordeal, so now I feel they are using that to not fix this issue that they signed a contract to do when I purchased the vehicle. I have the contract and text messages showing they intended to, but are now completely disregarding. I'm upset I had to go this far to try and get this fixed.

  

  Business Response

  Date: 01/15/2025

  Thank you for contacting us regarding this matter.  We understand the customer's frustration and sincerely apologize for the delay.  Unfortunately the supplier sent us the wrong part and it had to be reordered.  The current tracking for the  part estimates delivery on Friday, January 17, 2025.  The dealership will contact the customer to schedule the repair once the part is received.  As a gesture of goodwill, the dealership would like to offer the customer a complimentary oil change and detail for her troubles. We thank the customer for her patience in this matter and look forward to servicing her vehicle soon.

  Customer Answer

  Date: 01/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they didn't read the full complaint. For three and half months I waited patiently and was the one to reach out every single time. It's a shame that I had to go so far as to file a BBB complaint to get a resolution for something I had in contract. An oil change and detail is not sufficient compensation, nor would I be comfortable having them service my vehicle after making this BBB complaint. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 02/04/2025

  We understand the customer's concerns and appreciate her feedback.  We are unsure where the miscommunication occurred, but we do apologize for the delay caused to the customer as a result.  Our service department typically provides great customer service, and we regret the customer did not experience that in this instance.  The radio was replaced and the vehicle was delivered back to the customer on January 17, 2025.  We thank the customer allowing us to bring this matter to a conclusion.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the day of July 17, 2024, I was informed by this business that my vehicle was ready for pickup. I was told that I could make a payment of $200 towards the vehicle. I was also informed that my vehicle will remain there at the repair shop until I pay the bill in full. I tried making the $200 payment and my payment was declined. I left and tried coming back 2 weeks later to make the $200 payment again and the payment was declined again. I called my bank and I was informed that David Stanley Dodge Midwest City was attempting to charge my debit card $1,746.44 which is not the $200 payment I was told that I can make on the auto repair bill. I left again and made a payment of $31.34 over the phone in September 2024. By October 2024, I went to the business with a friend of mine and I was told that the truck was still there. On November 5th, 2024, I was informed by a manger in the service department that my vehicle was auctioned off and the ticket was closed. I was completely shocked and upset by this news. I felt like I was scammed and the dealership repair shop committed fraud against me. I was also informed that a title 42 was placed on the vehicle. I was also informed that I could still make payments on the vehicle yet the vehicle is gone. I'm filing a complaint because I have never had something like this happen to me before. I paid $10,996 for that 2014 Dodge Journey from ******* Dealership in ****** back in February 2022. David Stanley Dodge ************ should have worked with me on getting the vehicle out of the shop. Please help me resolve this matter. What I would like to happen: I would like to have my vehicle returned back to me for $0 or at least $150 and have the rest of the payment waived and settled. I'm a single mother of four children and I don't have any vehicle to transport my children to and from school. I have to use **** to get around the city when I had a vehicle in the auto repair shop at David Stanley Dodge ************. Thank you in advance.

  

  Business Response

  Date: 11/26/2024

  Thank you for your message.  This customer approved all repairs via our electronic portal on 7/17/2024 at 3:26 p.m.  The dealership completed the repairs but a balance of $1,900.00 remains (see attached Repair Order).  The vehicle is still in our possession and the full balance must be paid before the vehicle is released to the customer.  She can call our service department to make arrangements for payment or bring the payment in person.

  Customer Answer

  Date: 12/06/2024

   
  ********** ********
  
  I am rejecting this response because: I called on November 5th, 2024 and was told by two different female employees that the vehicle was no longer on the lot and had been auctioned off. I need proof that the vehicle (SUV) is still there. Thank you in advance. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 12/12/2024

  We apologize for any miscommunication regarding the vehicle location  The vehicle is on our lot, as evidenced by the attached photos taken today.  Once the repair bill is paid in full, the vehicle will be released to the customer. 

  Customer Answer

  Date: 12/16/2024

   
  ********** ********
  
  I am rejecting this response because: I'm currently experiencing severe financial hardship and cannot afford to pay the full balance. If I can continue to make payments towards the bill, I will accept that agreement. Thank you for showing me my vehicle. 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  David Stanley Jeep in Oklahoma City, OK is practicing unlawful business practices. They have had vehicles listed on their website for lower prices (granted they have disclaimers listed, but basically says anything is free game), and then you contact them regarding a specific vehicles (specific example is a yellow 2023 Wrangler for $28K, it has been listed for 4 months). After contacting about this specific vehicle, you are told that "it is not available" or "on recall" and cannot be sold. But they are glad to help with you any other vehicle on the lot. This is a prime example of Bait & Switch, just trying to get customers in the door with a false promise.

  

  Business Response

  Date: 11/18/2024

  Thank you for your message. 
  David Stanley Dodge (along with all affiliated dealerships) values its
  customers and potential customers, fully complies with all applicable laws, and
  takes its legal obligations very seriously.  It does not engage in bait
  and switch tactics.

  On September 12, 2024, the manufacturer deemed this vehicle
  and others a “stop sale” due to an outstanding safety recall (see FCA Recall Stop Sale Bulletin,
  attached).  A printout of the National
  Highway Traffic Safety Administration confirming the open recall on this VIN is
  attached, along with additional details from Mopar regarding the recall.  We are prohibited from selling the vehicle
  until the recall has been performed. 

  We regret the customer felt he was being misled; however,
  our employee was being truthful with the customer and was only trying to help
  him find a different vehicle that was not subject to a stop sale.

  Customer Answer

  Date: 11/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  if there is a safety recall, why is it still posted online since Sept. that is the definition of bait and switch. Offering something for sale but it really isn’t for sale. You don’t intend to sell it but using it as the “bait” to get customers calling and in the door.