ComplaintsforAirco Service, Inc.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 1, the first Airco technician came to temporarily stop the water leak on my outside faucet and he did explain the after hours fee + work done that was $513 then the second technician came back out on July 3 to install the outside Spicket for an additional $279.47. I waited a few days as I was instructed to do and then I noticed it was still leaking. Airco sent me a customer ********************** survey and I did put on there that it was still leaking by email Customer ********************** with no response. Invoice number *********. Since it was still leaking and not done right the first time, I call another plumbing company to redo the whole thing including cutting and removing the pipe, making repairs with a proper sized pressure, PVC pipe and fittings and reinstalled hydrant because they said that it was not done properly. They fixed the hydrant and also replaced my toilet on July 10 for a total of $2000. I am asking for a partial refund because Airco did not fix properly.

  Customer response

  08/09/2023

  Attached are 2 of the pictures of the outside faucet still leaking after the work was done.

  

  Business response

  08/16/2023

  Plumbing manager had been discussing this matter with the customer for the last couple of days for a resolution. Had the discussion that the recommended repair was not a good recommendation from tech, and we are issuing the refund back to the customer for the job amount of $279.47. Customer is aware that they can give us a call to speak with manager in the event that any repair was not successful to prevent the need of having to go to another company, so that we can promptly fix the issue and more. No other issues were brought up. 

  Customer response

  08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had an AC unit fail at our rental property (Gold Drive) in July '22. Airco replaced the existing AC unit on the property. After install, there was a clanking noise in the home, Airco charged $436.25 for blower assembly to be repaired. In Sept '22, the new AC unit began acting up, our tenant called and claimed the unit wasn't cooling. On Sept 19th, tech diagnosed that the breaker was faulty, breaker was replaced for $315. Rep left the property without testing, our tenant called the next morning to say the unit was still not cooling- very hot outside. Getting these appointments scheduled is very difficult. By this time, I'm calling asking to speak with managers or the owners (who are on a lot of local commercials), and I can never get in touch with anyone beyond frontline staff. I needed confidence that the unit was 100% fixed, reps would make their "repair" and leave before confirming everything was working. Sept 20th, Airco replaces the new unit from July. I was thinking that would be the end, but September 21st the newly installed unit is still not working. Rep comes out, states the control board on the interior unit needs to be replaced, and we are hit with another invoice for $514.75.Airco was likely out to the house 8 times during this span. If the faulty control board was diagnosed in the beginning, the breaker would not have "needed replaced" and the 2nd new unit not installed. Improper diagnosis and lack of testing led to unnecessary repairs, and even if that is disputed, the customer ********************** involved and runaround was wild. I'm sure my account has many notes in their system, I had to call at least a dozen times, re-explain, etc. I ask to speak to a manager after unit works, no calls. 4 months later (1/9/23), Airco is calling me for payment. I say I don't think I should be responsible due to the runaround, misdiagnosis, weak service, and poor communication. I ask to speak to a manager, am told one will reach out to me. It's 1/24/23 and I have no call.

  

  Business response

  01/27/2023

  We have tried calling the consumer on 1-24-23 and 1-27-23 and left voicemails each time to discuss and review the invoice. 

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Airco came out to our house on Friday October 28th, 2022. I had scheduled the service to replace the cartridges for our 2 showers and look at our gas line to our fireplace, 9 days earlier. The technician, Rodolfo spent 40 minutes showing me that we had hard water, he did look into our gas line to our fireplace, then told me it would be $99 for the service call. I specifically told them when I scheduled the appointment 9 days ago, that I needed someone to replace the cartridges in our 2 showers. I did not ask for the tour de hard water. He didn't have a clue. He took 3 hours to replace the cartridges on an hourly charge of $195 per hour. He quoted about $105 for each cartridge and charged us $407 for the two cartridges and a handle. That's right $992 to replace 2 shower cartridges. There is no detail on the bill, just Labor, Parts. He complained about not getting to another job he had scheduled, so I wonder how that played into this fiasco. I texted the company 1 hour after he left to ask for the parts, (I would pick them up) so I could get replacements for the next time and do it myself. I have received several texts, claiming a supervisor would contact me, but I have never heard back from anyone about this. It's 4 days later, they are still clueless about the follow up I was told I would receive. Rodolfo sent me 32 pictures with the invoice, and took maybe that many more. So, every 3-4 minutes Rodolfo was taking a picture instead of doing the work I hired him to do, at $195 per hour. This company seems to work harder on covering their butts than doing the work you hire them to do. I seek to have the labor charge reduced to half and the parts to the $210 Rodolfo told me. $1000 to replace 2 shower cartridges is robbery, in my humble opinion. Of course when Rodolfo gave me the final hard price, everything was taken apart and I had not choice.
  

  

  Business response

  11/01/2022

  A member of management contacted the consumer and have accepted the feedback provided. We are issuing a refund back to the consumer in the amount of $490.44

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  bought new hvac system in june 2022. door to furnace was broken ,charged me for items that were not need or they did not install( used my old parts) no permit required ( later after i caused an issue they fixed) couple of weeks went by had issues with furnace transformer buzzing and error light flashing. tech found bad transformer also control board did not match furnace control door cheat sheet . fast forward after bugging them they said parts were in and would fix . when they arrived no furnace door ( on back order i guess there is only one furnace in stock ) they tried to replace some of the electrical ( which was stupid) replaced transformer and control board( what control board still did not fix ) they rigged furnace door ( why dont know) now still waiting for parts .

  

  Business response

  08/16/2022

  Spoke with consumer today and we are still waiting on the parts. Made customer aware that we will be reaching out to him once we have received the parts. 

  Customer response

  08/17/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  i cannot believe  the parts can not be located  anywhere . one part has never been ordered. hard to believe that is the one unit in oklahoma

   

  
  Sincerely,
  
  *****************************

  

  Business response

  08/23/2022

  The parts are on order through  Johnstone. The equipment is not an in stock model so Daiken has been communicated with to help get these parts produced for the customer. We have made sure the consumer's system is operating, and we still have the account listed for follow up, once we received the parts, in order to schedule us to come out and install the parts. 

• Initial Complaint

  02/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday 02/14/2022 we had Airco come out and install two new toilets. The technician went outside to turn our water off which was weird since there is a valve behind the toilet. He replaced both toilets but didn't shave down the screws on one and both tanks were crooked. Wednesday morning we discovered a leak from the valve in the guest bathroom and called Airco to come out and fix it. The technician straightened out the tanks, shaved the screws down so we can cap them, and replaced the valve. Later that same day, I went into my son's room to put clothes away and noticed squishing water sounds from the floor boards. Discovered that from that leak that was fix the water had leaked from the bathroom under the floor into our son's room. The technician that came out that morning came back to inspect everything and verify the leak was from the valve and not the pipes behind the wall (which means they cut out a large section of wall in our son's room). He said there was no leak on the inside which is good and that he would talk to his service manager to see what they can do. Thursday we got a call saying they wanted to fix the issue by refunding us our money for the second service call and by fixing our floors. Within an hour and a half the service manager called back and told me that he spoke to the original technician and he claims that he never touched our shut off valve behind the toilet so the issue is now on us and we are responsible for the leak and floor repair. How can a company apologize and promise to right a wrong only to renege an hour later? I am out another $260 to have a second technician to fix what the first guy did and now my son's room needs new flooring.

  

  Business response

  03/04/2022

  We were called out the first time for a bathtub faucet dripping consistently. Upon arrival ************** repair the faucet with time allotted for this service call. While onsite, customer added that the tub was leaking underneath as well. The technician evaluated the leak and quoted repairs, which we scheduled a different day due to scheduling. We installed two toilets and shut the water off at the main because, we werent prepared to replace two shut off valves that he added on after ************** already had been onsite for quite sometime. When we left after the toilets were installed we made arrangements to come back and finish the work that the customer added on and had requested. It wasnt leaking when our tech left, but when we came back to replace the valves that were corroded, one had failed and was leaking.

  Customer response

  03/08/2022

   
  Complaint: 16790418
  
  I am rejecting this response because:
  
  The leak occurred as a result of the work performed. I spoke with ******* (manufacturer of the toilets provided by myself) and they noted that it is strongly advised to replace the flex/supply lines anytime a fixture is replaced; this was not mentioned by the plumber who installed them. It was very obvious to myself and the second plumber, whom was dispatched to fix the first ones mistakes, that the installations were rushed and botched. Both toilets were crooked, did not have the mounting hardware trimmed to fit the s**** covers, and paperwork was left in the master toilets tank; plugging the flapper. **************** in ********, ** told me that any time water is shut off at the main (outside) and not at the shut-off valves, and the toilets are supplied by the customer to be warned. States, it lends suspicion that valves may have been suspect at time of installation, and that the customer assumes responsibility for warranty of the fixtures and any/all applicable supplies for proper installation. I had asked ***** if he had time, to replace the shut-off valves and supply lines and to add them to my ****. I had to leave for work that afternoon so I left him at my home to finish the job. I never did hear back from him. The valves and flex lines werent replaced and the end result was an unsatisfactory job and a potentially harrowing leak. I thank God that I caught the drip when I did. When I spoke with a representative at AirCo, I advised him of my concerns and he had agreed to take care of the problem. He then called me an hour later, after speaking with both plumbers, and had decided to go back on his word and claim plausible deniability. This is what I take issue with.Thats what Im left with; and in my 2 year old sons room no doubt. So, now Im concerned about mold being present. 
  
  Sincerely,
  
  ***** *****

  

  Business response

  03/28/2022

  Please see our install business response. Upon arrival to replace customer provided toilets, our tech noticed the shut offs were older and needed replaced along with supply lines. Customer wanted toilets changed out and agreed to come back and to those repairs another day. Our tech did not touch the shut off due to age so he turned the water off at the street to keep from disturbing the shut offs. Due to customer requesting additional work once onsite, the allotted time was not enough for everything being requested. The customer was made aware the shut offs were needed, the leak was at the shut off, not the supply line or the  customer provided toilet we replaced. 

   

  Customer response

  03/28/2022

   
  Complaint: 16790418
  
  I am rejecting this response because: AirCos stance is very clear; after I was ensured the damages would be taken care off (water damage to flooring) via phone call, the representative I was speaking with then decided to confer with both plumbers, the second of which confided in me that **** did a very poor job, that all of their bases were covered and that the fault thus falls on me. I was PROMISED and ENSURED to not worry. Then they/he went back on his word. I was lied to. Plain and simple. The costs to replace one small rooms worth of vinyl planks would have saved them my future business. Its obvious to me, that the man I spoke with on AirCos behalf made a judgement call; let this customer go and let him come back for more service if he elects to. Im but one customer and a few thousand dollars in the past. Chump change to a big company like them. They/he is crossing his arms in textual defiance. What he said cant be proven unless their outgoing calls are recorded. I cant prove what was said. Im just left with their mess. 
  
  Sincerely,
  
  ***** *****

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