Customer ReviewsforChris Nikel Chrysler Jeep Dodge Ram Fiat

We have a 2017 Pacifica under warranty and the service shifter message has left us stranded 4 times. The service department has the vehicle more than I do at this time. Only get 3 days of car rental and Chris Nickel can’t even look at the car to diagnose the issue in that time. Service department doesn’t return calls. When you can get through they can’t or won’t tell you anything. Don’t have your car serviced here if you have a choice. After 5 Dodge vehicles purchased from Chris Nickel. I will not be doing business with them again.

I can't even begin to share all the frustration we have felt concerning our Jeep "repair". Where to begin? Every time I spoke with Danny on the phone he was in a hurry to rush me off and was not actively listening to our concerns. Example, we started experiencing a shimmy in the front end which progressively got worse. We explained this was not an issue prior to the accident. It was as if Danny wasn't listening. He said the issue was the tires not being rotated, all four tires needed to be replaced and they needed to be rotated every 1000 miles. No, that's not a typo. 1k miles. Guess what?. We went to Discount Tire and we only needed the front tires replaced due to flats spots, most likely from the accident. When we received the Jeep back the FIRST time, we found the spare wheel was heavily damaged, there were paint runs and heavy orange peel in the paint. We dropped the vehicle off again. A week later, Danny called and said the Jeep was ready. He said he "gave it a good hard look" and they "tried to make sure the work was done properly. It was not. There are still paints runs. I found multiple bolts that were not tightened down and bolts backed way off. Our next call is Jeep USA to attempt to have this resolved.

Finance department used bait & switch tactic for warranty sale. I purchased a Gladiator from Chris ***** in 2021 and when I got to the finance department I told the finance manager, Matt ********* that I did not want an extended warranty as I tend to not keep my vehicles long enough to take advantage of it. He acknowledged it didn't make sense if I didn't keep the vehicle for a longer term, but he then offered me a ***** Money Back Guarantee warranty telling me that if I decided to sell or trade in the vehicle in a couple of years I would get 100% of the warranty cost back as long as I hadn't made a claim under the warranty. As part of the pitch he shared an anecdote of a customer who had purchased a Ram pickup and decided to upgrade a year later and was able to get 100% of the warranty cost refunded because he had purchased the money-back guarantee warranty, so I agreed. Two months ago I sold my Gladiator back to Chris ***** and when I received the warranty refund check from *** it was about $600 less than I paid. I made multiple calls to the finance department with each person I talked to saying they or someone would call me back with an answer regarding the remaining refund, but no one ever called back. I finally went to their website and emailed Ethan ***** the finance director, and Ethan responded that the ***** Money Back is only guaranteed if you keep the vehicle for the full warranty term and do not use the coverage. I explained to him this was not how the warranty was marketed to me by his department and Mr. ******** positioned it as being ideal if I sold or traded the vehicle within a couple of years, not that I would have to keep the vehicle for 7 years or 75,000 miles which would have been an absolute no from me. Ethan's response was basically that I misunderstood when purchasing the vehicle. So either Mr. ******** lied when selling the warranty or Mr. **** is lying, or their finance department is inept - all of which is unacceptable.