ComplaintsforChris Nikel Chrysler Jeep Dodge Ram Fiat

• Initial Complaint

  05/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a new vehicle from this dealership on April 21, when speaking with ****** at this location she promised that I would have a check or a wire transfer when I picked up the new vehicle for the vehicle I was trading in when I arrive there Mr. ********* said that's not how it works and he would give me the check as soon as he received the title. The title was sent to Chris Nikel on April 24, ********* called my father on April 27 and told him to check would be mailed out that day when we had not received the check by May 3 my father called and spoke with *** and he said there was confusion on the way the sale was entered needed his drivers license photo and promised the check would be sent out by May 4 or fifth and would let him know when it was in the mail. On May 6 we had just not heard anything or received the check I communicated with Mr. ***** and he said we would have it by May 19, said he never said that we would have it previously, calling my father and I both liars. I attempted to reach both Chris Nichol and Dallas Nichol, Chris Nikel said he is no longer involved with the business and we need to speak with his son, multiple phone calls and emails to him have received no return.

  

  Business response

  06/09/2022

  Business Response /* (1000, 14, 2022/05/23) */ Spoke with customer and informed him of processes we have in order for us to send out check for purchase unit i.e. (title from state of Arkansas) delayed the process but let customer know we did receive receipt from Oklahoma on title and since mailed check for purchase of unit. case closed

• Initial Complaint

  03/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I traded my daughter 2016 sonata in for a 2016 mustang that broke down within a week the car shut off on the highway while she was driving I took it back to Chris Nikel just to get the round arounds the manager ******* reach out offer us a different car not even 3 days the engine light comes on I take the car *********** it's so many things wrong with it yes I have a warranty I don't care about paying 100 deductible but the point of my complaint with them is that I still have yet to receive any paperwork from them I was late getting the tag last time and I can see once again that I'm going to have to pay extra fees on this 2017 mustang because I still have not received paperwork on it this company is horrible.. Im paying 330 a month for a car I don't have plus we gave them 10,000 down I wouldn't Recommend anyone buy from this company please run far away from this place has caused my Anxiety to go through the roof I need medication dealing with this company

  

  Business response

  03/24/2022

  Business Response /* (1000, 6, 2022/03/24) */ Reached out to customer this morning 3/24/2022 with an update to the Title issues- came to resolution on any fee's associated with late fee's of tags that dealership would take care of. Customer agreed and thanked us. ******** Warranty co. is just doing their due diligence with this customers auto, will honor extended warranty. Case closed. Consumer Response /* (3000, 12, 2022/04/20) */ I bought a car on dec16th 2022 for my child for Christmas at chris Nikel fiat the car broke down ok cool they Trading me out for a 2017 mustang that broke down within a week I took the car to **************** in bixby Which they had the car over month And I had to pay $100 deductible which is ok I understand that cars have problems but not like that. This car place has been a true headache. Thomas sale manager did help us & offered to pay for my daughter tag which is a 1200 check but here is my problem We're going on three months without a title to get my daughter tag so that me that my daughter tag is going to cost well over $1200 that I should not have to pay anything out of my pocket because it's not my fault they're at fault for everything. I have proof of everything as well Requesting Refund (please see attached) Business Response /* (4000, 14, 2022/04/22) */ Reached out to customer to let her know her Title is ready along with her check for TT&L. Customer acknowledged, will be by to pick it up. Case closed.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought my jeep from them on 12/7/07 . At the time of the purchase they guaranteed me 9.99 oil changes . I have paperwork confirming this . For the last several oil changes they have tried to charge me more and I would have to argue with them . Today it happened again over 4.00 , I waited already almost 3 hours for my vehicle me and **** the manager went back and forth. He was taking joy in hustling me. I paid the extra money so I could go. 4 dollars isn't alot but a business should honor there guarantees . I would like assurance that in the future they will honor their guarantee to change my oil for 9.99 with out having long drawn out debate.

  

  Business response

  01/13/2022

  Business Response /* (1000, 8, 2021/12/22) */ Resolved customer's issue. Explained the reasoning for charges. The customer and dealer came to an agreement. Consumer Response /* (2000, 10, 2021/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) ************ contacted me and said he assured me that he would honor his grandfathers 9.99 oil change promise and that's all I would be charged from now on . He also offered to pay for my next oil change . Hopefully when I go in for my next oilchange in a few months , his service managers will do what he said .

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to get serviced monday Oct 25. I knew that my car would be getting dropped off. To my knowledge I thought I was receiving a "loaner car" instead I had to pay for a rental. I was told my car would be done anywhere from 2-3 days. I received no calls , Tuesday or Wednesday for a update. Thursday 29th I made a call to check status. Call still had not been seen . This company did not call me once I made all phone calls in regards to check on my car. Friday I called , and car still had not been seen. I am not out of $328 for a rental car. Skip to Monday , still no calls. I finally called and told them that I was on my way to pick up my car. When I arrived they have just put power steering fluid in my car,that day. (Because I was on my way) . My advisor ****** never reap out, and when I called she was so uncaring about my situation. So uncaring that when I picked up my car she avoided me purposely and made another advisor check me out. I will never shop with the company and spread my experience

  

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/11/17) */ I did make an attempt to call the customer on 11/10/21 to resolve the concern. The customer answered but hung up when I introduced myself. I called back shortly after and left a voicemail. The customer has not returned my call. We do our best to fully explain our process when the vehicle is scheduled for service. All courtesy transportation is provided by *********************, and they confirm charges and customer responsibility when verifying the reservation. Due to the nature of some repairs, they do take multiple days to diagnose. We do apologize for any lack of communication while the vehicle was in our care, and will make corrections in our process so this does not happen again.

• Initial Complaint

  09/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ITEM BOUGHT FROM THEM KEY ISSUES, may not be cut right or what is going on still has sticker from lot or tag on it as went to use it when sick due to could not locate regular key, spare did not work but look at cut and pressing it does nothing. NEEDED TWO KEYS AS FEW TIMES EMAIL DIRECT BEFORE SICK BRONCHIAL PHENOMENA LOOK CAREFULLY AT KEYS, NOT CUT THE SAME SO HOW COULD TWO KEYS GIVEN WITH CAR OPEN IT IF NOT CUT THE SAME. WROTE STAFF FEW TIMES BUT ILLNESS LOSS OF BROTHER MOM'S STROKE, HARD TIMES AND HARDER ONCE EMAILS CAR SOLD WERE NO LONGER ANSWERED. AGAIN AS SAID WHEN ASKED SERVICE ETC. KEYS BOTH DO NOT OPEN THE CAR SOLD WITH THE CAR AND KEY IF LOOK AT CUTS ARE CUT DIFFERENTLY AND TRIED BATTERIES KEY ISSUE, GIVE ME TWO KEYS ONE ONLY WORKS?? TRY THIS FIRST SEE IF GET A RESPONSE AND SEND PICTURES WITH THIS AS SENT TO THEM BEFORE.

  

  Business response

  09/22/2021

  Business Response /* (1000, 8, 2021/09/22) */ We've reached out to customer to get second key taken care of, appointment has been set and is being resolved. Case closed Consumer Response /* (2000, 10, 2021/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I sent in notice day after dealer had me go to tulsa from henryetta, meet key guy, took 1.5 hrs so and got item corrected, not sure what happened and apparently it was not directed to case manager, left at 11.25 and got back around 3 with correct key, after work was done, manager was responsive and got it done correctly, key looked apparently more like key for forte then sportage or soiwas told. it works and appreciated the help from BBB which thought did a review on maybe was a problem hope this clarifies issue was fixed. thanks to BBB for direct contact to party who got this done. Just concern since could not get any info from emails i had sent but maybe it went to party or miss directed. Consumer Response /* (3000, 15, 2021/10/14) */ I just pulled over nail in tire, found out there is no spare guy shop fixed tire said some lots remove them so they do not get stolen, so need to contact them. Business Response /* (1000, 21, 2021/11/03) */ Contacted customer, told customer we would take care of tire issue, customer stated he has been busy taking care of sick parent and would reach out to us when ready for issue to be fixed. Issue has been resolved, just waiting on Mr. ****** to get with us. Case closed

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