Complaints
This profile includes complaints for MidFirst Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 1st, 2022, my wife and I went in to this local branch to open an account. Our plan was to switch to a new bank, hoping for a better experience. When we met with the banker, we were offered/advertised a "no fee checking account", I did as much as I could to clarify that there were no fee's for this account. I verbally went over a short list with the banker (overdraft fee's, minimun balance fee's, transfer fee's etc...) she verbally CONFIRMED there were going to be NO FEE's. And she especially took the time to affirm that if for some reason we did not have enough funds to cover the transaction, it would be declined, and NOT charged, initiating an overdraft fee.Since then, I have recieved two (2) overdraft fee's on my account for $35 each, totalling $70. The issue described above is one of MANY I have brought to the attention of the business, ALL of which they have declined to offer a resolution. I spoke with the regional branch manager on the phone recently and she did not over any sort of resolution or any changes that they were going to make, or even consider.In light of all of the shortcomings listed in my BBB review posted 4/20/23, at the very least I would like to be reimbursed $70 in overdraft fee's for their deceit. At the very most, I would like to see MidFirst bank: 1. Propose some sort of course of action that will help with any one of the many issues I have brought up and 2. Post a reply to my reviews on BBB and ****** Maps that states their wrong in the matter AND what they have proposed they can do to fix the matter. These things actually happened to me. I am a real person. And I was actually wronged. This is not a game guys. No more automated responses...
Business Response
Date: 05/12/2023
Please review the provided response to ******************* in response to his complaint.Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Involves Home Equity Line of Credit Loan Credit was used for home remodel which was opened on 1/18/2018. Payments were on time and paid in full on about Oct 2022. I ************** in person about access to line of credit in November. I stated I wanted to access $30k from the line of credit for pool remodel / landscaping project. It was my belief at the time, which I shared with bank manager., that this line of credit would be accessible on a going basis as long as I owned my residence, which I paid off in 2017. The manager said the money would be available. I asked the manager about the payment schedule and she said it would be the same payment due date of 19th of the month. I resumed making payments on or about December 18, 2022. I made a payment in January 2023 and on Feb 17, 2023. Last week I revived a letter and an email saying I had missed the payment. I went to the MidFirst branch at **************************************************** I was informed the total remaining amount of the loan ($26,529.51) was due. I was surprised and shocked by this. The manager refused to acknowledge my understanding of the line of credit (which was verified by the other manager in November) and kept restating I signed the contact and I owed the bank. I was informed by the manager another person would call me today about this matter. I have not received a call. I NEVER would have borrowed $30k in November if I was told it had to be paid back, in full, two months later. I was at least misinformed or at worst deceived into narrowing this money. To be very clear, I will repay what I narrowed. I have always repaid money I have borrowed.which my current credit rating (820) vividly shows. A contact is a contract. However, when a borrower has been verbally misinformed or deceived about the conditions or status of the loan that is unfair and hopefully illegal.Business Response
Date: 03/09/2023
Dear Ms. ********:
We acknowledge receipt of the above-referenced complaint submitted by Warren ***** to the Better
Business Bureau (“BBB”) in Oklahoma City, Oklahoma, concerning MidFirst Bank (“MidFirst”).
Thank you for bringing Mr. ******* concerns to our attention. To protect the privacy of Mr. *******
financial information, on March 3, 2023, a MidFirst supervisor spoke directly with Mr. ***** to address
the issues raised in his complaint. On March 6, 2023, Mr. ***** sent the supervisor a follow-up email in
response to their discussion on March 3rd, thanked the supervisor for acknowledging the situation, and
indicated that he had reached a resolution concerning this matter.
MidFirst appreciates the opportunity to respond to Mr. ******* complaint.
Sincerely,
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