Complaints
This profile includes complaints for MidFirst Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mid first Bank closed my personal checking account because of a withdrawal. No explanation could be given as to why this occurred. They have caused distress and a multitude of other inconvenience for my financial dealings. I believe it was personal discrimination witch caused this curious behavior.
Business Response
Date: 04/05/2024
Dear Ms. ********:
We acknowledge receipt of the above-referenced complaint submitted by Louis ******** to the Better
Business Bureau (“BBB”) in Oklahoma City, Oklahoma, concerning MidFirst Bank (“MidFirst”), and received by
MidFirst on April 3, 2024.
Thank you for bringing Mr. ********** concerns to our attention. MidFirst finds no basis for
Mr. ********** allegation of discrimination. MidFirst neither condones nor participates in discriminatory
practices and has policies in place to comply with fair banking laws. A MidFirst regional manager contacted
Mr. ******** directly, and while we were unable to satisfy Mr. ********, MidFirst believes that it has
appropriately addressed Mr. ********** complaint and considers this matter closed.
MidFirst appreciates the opportunity to respond to Mr. ********** complaint.
Respectfully,
MidFirst Bank
5701 N. Shartel Avenue
Oklahoma City, OK 73118Initial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card was locked while traveling. I called and after confirming all of my information with a rep on the phone they let me know I needed to update my phone number to text me a code. I supplied them with a new number and they said they would send it to the back office to update and call me back. I never received a call back that day. Called the next day to do the same thing, and again they said they would call back. Next day same issue. After the 4th attempt they told me they couldn't verify my number because it is a company phone. My last number was also a company phone, but that somehow worked. I asked if I could use my wife's number, they told me yes and they would call me back to update the number and unlock my card. 5 days later they still have not called back and my is still locked card is locked. The solution they gave me was to go into a banking center, which is not ideal since I live out of state. The customer service was below average at best. They did not inform me of any of these issues over phone on my 1st 4 calls. I understand my account does not mean anything to this bank, but I don't believe it should be this difficult to gain access to my funds.Business Response
Date: 02/22/2024
Please review the provided response to Andy ***** in response to his complaint.Initial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had nothing but negative attitudes and judgmental responses from MidFirst Bank in anthem *******. My biggest issue is with ********************* one of the bankers has turned me down several times for opening a bank account. And within ************************************ I went and opened an account with *****. That's just one of my issues with them. My biggest issue now is that my husband is incarcerated and has made me power of attorney over anything financial. In other words I have a durable financial power of attorney while he's away. I took that in there to the bank they said they could not help me that they would call, they called and said they had to send it to a regional manager. And then I got a call back stating that they had to send it to the legal department. And received a call today stating they cannot accept it. Because my husband dated the power of attorney on the 6th when he received it in the mail at the jail. The power of attorney that came the following day that notarized it put it on the 7th the day that she notarized it and the day that she seen my husband and the witness standing there. I don't know I just know I am very frustrated with this Bank they are not kind people. I want to know what I can do about this it is a legal notarized document. And in all honesty it's not like my husband has millions of dollars even thousands of dollars in his bank account that I am trying to get a hold of. I want to be able to access his account to deposit his taxes when that time comes to be able to take care of anything financially when it comes to his bank account and they are permitting me from doing that. I know for certain this power of attorney is not fraudulent like they are stating it is my husband is in jail I don't know how that would be fraudulent when he signed it the day he got it and the notary was there the day after to notarize I'm wore out on fighting with this bank over every little thing.Business Response
Date: 02/22/2024
Please review the provided response to *************************** in response to her complaint submitted to the BBB.Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Midfirst bank at ********************************************** I tried to deposit **** dollars into the atm after a few minutes it gave 900 dollars back and said ATM can't complete your transaction shorting me 800 dollars. I called several people with only a paper dispute that means nothing to me. All I want is my 800 dollars backBusiness Response
Date: 02/02/2024
Dear Ms. ********:
We acknowledge receipt of the above-referenced complaint submitted by Jonathon ****** to the Better
Business Bureau (“BBB”) in Oklahoma City, Oklahoma, concerning MidFirst Bank (“MidFirst”).
Thank you for bringing Mr. ******’s concerns to our attention. To protect the privacy of Mr. ******’s
financial information, we are pleased to inform you that a MidFirst banking center manager spoke directly
with Mr. ****** and the issues raised in his complaint were addressed during the call. Mr. ******
indicated he was satisfied.
MidFirst Bank appreciates the opportunity to respond to Mr. ******’s complaint.
Sincerely,
MidFirst Bank
501 Grand Blvd.
Oklahoma City, OK 73118Initial Complaint
Date:01/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being charged prematurely on bank account inactivity fees on my account ending in ****. I received a letter from Midfirst Bank on January 19 **** which was postmarked January 12 **** stating that I would be charged for inactivity fees starting on 2/13/**** but charges of $5 has been deducted and a pending $5 appear on my balance. The last time I remember my last balance for this account it was at $228. I have called the bank twice online and at the local branch but they were very evasive regarding my inquiries and I could not speak with anyone to clarify the matter. I am asking only for the bank to stop taking these payments that according to them and their letter are not do it this time. I have two accounts there. I am seeking resolution concerning this matter any assistance would be very appreciated thank you.Business Response
Date: 01/24/2024
Please review the provided response to ************************* in response to his complaint submitted to the BBB.Customer Answer
Date: 01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband has been a member of MidFirst bank for ten years. After we got married, we made a joint account together. Before I joined MidFirst I banked with a credit union that did not charge transfer fees from savings accounts. After I joined MidFirst I continued to bank as I did at my previous institution. However, MidFirst failed to tell us when we signed up that there was a fee for every transfer from savings after 6. Since I did not know about this pointless and frankly predatory fee I continued to transfer money out of my savings almost daily. This continued for 6 months when I realized $300 was missing from my account and I was unable to pay rent. I was shocked to see the money was taken by the bank themselves. I looked back to find over $1500 was taken from my accounts for these completely unnecessary fees we were unaware of. I was shocked that we were never notified we were being charged, never called to ensure we were aware of this fee, not a thing. When we walked into the bank to talk to someone about this we were able to get back $400 of the $1500. Later after talking to more people about how unfair this was and how we needed our money back we got an additional $500. I would like all of my money returned to me as I am a teacher who does not have money to spend on transfer fees. It is a pointless rule to charge me for transferring money and evil to not tell me about and take from my pocket knowing I have no idea.Business Response
Date: 12/29/2023
Please review the provided response to ***************************** in response to her complaint submitted to the BBB. RE: Complaint Number #********, Consumer Complaint Filed by *****************************
Dear ********************:
We acknowledge receipt of the above-referenced complaint submitted by ***************************** to the ************************* (BBB) in *************, ********, concerning MidFirst Bank (MidFirst).
Thank you for bringing ****************** concerns to our attention. We are pleased to inform you that the issues
raised in ****************** complaint have been resolved. To protect the privacy of ****************** financial
information, a MidFirst regional manager spoke directly with **************** and all of her concerns were
addressed during the phone call. **************** indicated she was satisfied.
MidFirst appreciates the opportunity to respond to ****************** complaintInitial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a rewards credit card with this bank and I selected an offer to get cash back through a purchase with my card, the website showed the offer was activated. I never received the cash back. I called the rewards department and they said that even though I can get the offers they are not available to me. I want the cash back I was promised when I selected the offer, I spent over an hour on the phone being transferred several times between the card services and rewards department both stating they cant help me. I asked for a supervisor/manager and one was never available. They are fraudulently showing offers to get you to make purchases and then saying the offers were never really available. The one I used was spend $49 at chewy.com and receive $15 cash back. That did not happen and their customer service can only tell me sorry, you shouldn't see those offers even though they are there. This is unacceptable for a bank.Business Response
Date: 09/19/2023
Dear Ms. ********:
We acknowledge receipt of the above-referenced complaint submitted by Amber ****** to the Better
Business Bureau (“BBB”) in Oklahoma City, Oklahoma, concerning MidFirst Bank (“MidFirst”).
Thank you for bringing Ms. ******’s concerns to our attention. To protect the privacy of Ms. ******’s
financial information, we are pleased to inform you that a MidFirst regional manager spoke directly with
Ms. ****** on September 18, 2023, and the issues raised in her complaint were resolved. MidFirst
considers this matter closed.
MidFirst Bank appreciates the opportunity to respond to Ms. ******’s complaint.
Sincerely,
MidFirst Bank
501 Grand Blvd.
Oklahoma City, OK 73118Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my job direct depost a portion of my paycheck into a new checking account ending in ****, on 8.25.2023. I saw th $500 deposit pending on 8.26.2023 and 8.27.2023. On 8.28.2023 I checked to make sure the deposit was ok so I could pay my rent, but my account has a zero balance and no one at the bank seems to know where my funds went. I did check with my payroll department to make sure the deposit did not reject. I have called the bank 3 times and no one seems to know what happened to my funds, continuing to tell me the bank never received the deposit, but I saw it pending on 8.26.2023 and 8.27.2023 and could not figure out why a direct deposit was pending. This is the worse experience I have ever had with a bank.Business Response
Date: 08/31/2023
Please review the provided response to ******************************* in response to her complaint.Initial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an error where an employer put the account number wrong. I called as me they found the check and deposited it in my acccount. Due to this my account had overdrafted. I received 7 overdraft fees due to autopay bills. I called midfirst was told the branch manager would call me back 3 times about taking care of this. They NEVER called me back. They did refund 2 and said I can ask my employer to reimburse the rest and that due to company policy they cannot refund more. Thats 5 xs $35. Me having to call multi times. Horrible service. Im now waiting for the person above to contact me to see if they can issue the refunds. I can see why my work no longer uses this company.Business Response
Date: 08/01/2023
Please review the provided response to ***************************** in response to her complaint submitted to the BBB.Initial Complaint
Date:06/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January our banking account was hacked. Someone was putting money in from other banks into our account and then sending money out to other places (they still have not told us where). They wont return calls and now they are saying we owe almost $13,000 for the money they can not get back from the other places and they are also keeping my disability checks. Dont they have insurance for this kind of thing? Why would they penalize us for something someone else has done? We want them to rectify this situation and return the money owed to us.Business Response
Date: 06/26/2023
Please review the provided response to ******************************* in response to her complaint.
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