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Business Profile

Ecommerce

GameRoomSolutions.com

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.07

Average of 14 Customer Reviews

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Review Details

  • steve m

    Date: 06/16/2025

    customer service is horrible ordered a new machine recieved it never worked called all morning afternoon not even a call back no tech call or noone when i ordered it they answered the phone right away now trying to send back for refund getting no where asked them to send me a pre payed label nothing they want 200 dollars to send it back gonna stop payment better off going to best buy no headaches no problems

  • Matt P

    Date: 10/11/2024

    GRS is garbage. They screwed up the simplest of tasks in creating my order -wrong wrap on part of the arcade cab -various wood paneling had small splits -no admin buttons as advertised -only 2 feet on the single board computer, Making less stable

  • Tom S

    Date: 04/24/2024

    Products are fine unless you have a problem. They don't want to deal with any returns or cost to them and will bait you into being abusive so they have an excuse not to deal with you.

  • Trevor C

    Date: 10/07/2023

    I recently bought their 43 inch full size 4 player cabinet with pretty much all the options including the full art wrap. Ordering was easy and shortly after ordering someone reached out to confirm which art I wanted (I chose one of the art from their website) and what color t-molding I wanted. Everything I ordered arrived free of damage. Everything was packed well. When I reached out via email during the course of my order all of my questions were answered in a timely fashion.
    Next project will be one of their pinballs!

  • Larry M

    Date: 08/31/2023

    This company is absolutely amazing. The full sized cabinet we ordered was easy to assemble and for me, the instructions were clear and easy to follow. Also, if anyone has any questions, this company has ample assembly videos available on their website.
    Count me with the other customers that cannot understand where the negative reviews are coming from. Perhaps they're a victim of an oddly vocal minority?
    I am extremely impressed with their product. I plan to order from them in the future!

  • Will G

    Date: 07/26/2023

    I had a great experience with Game Room Solutions. The customer service was super friendly and responsive (there were pieces clearly damaged in transit which was replaced immediately). I could use a little more clarity on instructions, but was able to get things together. Full size 4 player cabinet looks great!

  • Lindsey B

    Date: 03/27/2023

    Not sure why these guys are rated so poorly. They sent me an awesome 4 player arcade build with minor issues (which I plan to resolve with them). The build quality is excellent for the price and was very easy to assemble. They have been very communicative with me during email correspondence. My only issues were a joystick top being the wrong color (which they will replace), and a fractured inner piece that wasn't their fault. I managed to repair it for sake of effort and time, but I am confident they would have sent me a replacement if I had asked. This is in excellent build for an amateur with minimal knowledge.

  • John G

    Date: 02/07/2023

    AMAZING Purchased the 4CP Model, they worked with me on artwork, I asked a thousand questions and never waited longer than 24 hours for a response. I just don't understand the negative reviews here. Everything was packed super well, went together very easily. I did have some minor issues like the purple buttons missing, the yellow joystick not screwing on (factory defect not their fault), and I e-mailed them and 2 days later had the pieces to complete everything. I accidentally broke a wire while changing the buttons out to the purple I wanted, and they're helping me make that repair. The size of the thing is perfect for the room, it's loaded with games. Highly recommended. Tyler, Alvaro, and Tina were all responsive and took the time to explain every party of this thing to me. Amazing customer service, Will definitely be making more purchases including a pinball machine for my new game room.

  • Jason M

    Date: 11/29/2022

    I've recently purchased several cabinets from GRS and I find that their quality, as well as customer service, second to none. The shipping was fast and the quality Rosa did on my build was top notch. Cortney, Tina and Tyler were great to work with and I look forward to doing business with them again!

  • Michael C.

    Date: 11/18/2022

    I am now a repeat customer having bought a Ms. Pacman Partycade mod. The customer service was again beyond helpful. I felt like I should have been driving them crazy because I had multiple changes after the order as I hadn't been paying enough attention to details when I ordered the unit. One of those changes came, quite a bit later than the order. They were extremely accommodating, helpful and friendly. GameRoomSolutions has again met, and exceeded, my expectations. Thank you.

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