Reviews
This profile includes reviews for LegalShield's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 259 Customer Reviews
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Review fromJane B
Date: 08/16/2024
5 starsWe love LegalShield! We have been long time members. We wouldnt be without this membership.
LegalShield
Date: 08/19/2024
***** thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for being a valued member.Review fromAnna M
Date: 08/10/2024
1 starThis company did not help me at all, and my case was a simple family matter case to handle. Imagine if it was a big case. I wouldnt trust legal shield. Because my case was an out of state case getting a proper referral was inadequate, and the woman in that office was so rude, dont call to many times because now youre a problem. I was quoted different retainer fees that eventually kept getting higher in price. So much for being affordable, I called an attorney outside of legal shield that quoted a lesser retainer fee. Save your money and stay far away from this place.LegalShield
Date: 08/12/2024
****, thanks for the review. We are disappointed that you felt our services were not beneficial for your needs. We appreciate your feedback as it allows us to improve. I would like to provide you with some clarification. Most day-to-day legal issues are covered by the standard member benefits with no additional fees. If your legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm will consult with you and provide any additional referral services necessary to assist you at 25% off the lawyer's standard hourly rate.We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at **************, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.Review fromLakesha L
Date: 08/08/2024
1 starThey took my money and u never even got help and refuse to issue a refund after cancelling my accountLegalShield
Date: 08/09/2024
*******, We appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We were able to locate your membership and confirm that it was canceled per your request. If you have further questions or would like to speak to someone directly about this matter, please contact our ************** Team at ************** between 7 and 7 CST Monday through Friday, and a member of our team will be happy to assist you. Thank you.Review fromJulia B
Date: 08/05/2024
1 starI called for legal help and the female barely listened and actually hung the phone up in my face. I was humiliatedLegalShield
Date: 08/07/2024
*****, we appreciate you taking the time to inform us of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out a ************** Concern form at ***************************************************** to be contacted directly. Thank you.Review fromJacquelyn W
Date: 08/03/2024
1 starI had prepared some fill-in-the blank forms provided by the bar association for some simple court proceedings. Legal shield provided me with an attorney. I called that attorney asking for a simple review of the docs and a notary. He refused saying that unless I paid him to fill in the blanks, he wouldn't look at the docs. I offered to pay for an hour of his time, but no he wouldn't do it unless I paid him to fill in the blanks. LegalShield customer service would/could do nothing to help. I canceled my account.LegalShield
Date: 08/05/2024
*********, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thank you.Review fromJeff L
Date: 08/03/2024
1 starAbsolutely worthless. My company offers this as a benefit. That's a real joke. Contacted them several times with no return phone call. Then they stated my voicemail must be full...lol. BBB did absolutely nothing when I contacted them.LegalShield
Date: 08/05/2024
****, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our ************** Concern Form at ***************************************************** , and a team member will reach out to you directly. We look forward to assisting you.Review fromJason S
Date: 08/02/2024
1 starExtremely poor service. After wasting time weeks of my time they keep sending me attys that only handle large cases and will kt address my concerbs also the customer service stinks to high heaven!LegalShield
Date: 08/05/2024
*****, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.Review fromJoseph M
Date: 07/29/2024
1 starLegal shield was pretty good until recently. I was inquiring about a trust with my sister. I was told they were not able to handle it because it's now conflict of interest because they are also dealing with my sister regarding the same thing. I find it very odd since I've been going to legal shield for the past 4 years recording my sister. However because now they're dealing with my sister too it's now conflict of interest. What I don't understand is I've already been dealing with them ********************************************************* and why not for my sister instead. Also I contacted them last week regarding this. First they told me I would get in somebody from the conflict reportment either sometime today or tomorrow. Then they said Thursday. Then they said Friday. It's now Monday afternoon and nothing. When you cool the conflict department nobody picks up the phone and you cannot even leave a message. When I call legal shield about it they do nothing. They said you have to complain to their conflict department.LegalShield
Date: 07/30/2024
******, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.Review fromDonniell L
Date: 07/29/2024
1 starI am writing to file an urgent complaint against Legal Shield for their poor service and unprofessional conduct. I maintained a membership for over a year, seeking assistance with cyber harassment, cyberbullying, defamation, threats, and doxing. Despite providing evidence and correct information, Legal Shield failed to deliver the necessary legal support.There were significant delays as I was asked to research the violators myself. My case was mishandled, with attorneys refusing to review evidence properly and redirecting me to the police instead of providing the requested cease-and-desist letters. Attorney ****** **************** of ********* ***************** **, drafted a letter with multiple errors and omissions of key violations and was dismissive when asked for revisions. He stated " I can barely get through the recordings with all that profanity" Another attorney, ***********************, was aggressive "take it or leave it" and unhelpful.Whenever I call for additional questions or clarification, I find out that my case is passed to a new attorney without my knowledge or consent. When I requested to speak to a supervisor, my calls were not returned. After contacting customer service, I received a notice that my membership was canceled without explanation. This experience has been a nightmare, with abysmal customer service and no ******************** rendered.I request the Better Business Bureau to investigate this matter urgently and take appropriate action against Legal Shield for their unprofessional conduct. I seek a full refund of my membership fees and compensation for the distress and inconvenience caused.LegalShield
Date: 07/30/2024
********, We understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: *********************************************************************. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary. We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our ************** team at ************** between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.wReview fromRAYMOND G
Date: 07/25/2024
1 starTerrible experience On Friday 07/19/24 set up two cases one for my wife *************-GN3-*** and one for my Son ******** GA-42PC-W8. I work Night Hours and am unable to take calls till the afternoon. I was supposed to receive return calls within 4 hours for both case intake numbers. IT appears that I received no calls during that period of time. I checked my phone Tuesday and had a voice message that attorney ********************* called me back at 08:40 am on Monday ******. Tuesday at 06:00 pm called the provider law firm and was inquiring as to the status of the cases. The person on the phone was arrogant and very difficult to deal with. I provided him the case intake numbers and my wifes case GA-GN3-*** he stated that she cancelled this case from her phone? My Sons case when I read him the case # GA-42PC-W8 he became very snappy and said he needs the numbers 3 digits at a time. I informed him that GA-42PC-W8 is the case intake that was provided to me on Friday and recited the case number e digits at a time as requested. . He abruptly stated that there is no case like that on the system. This Gentleman was so obnoxious on the phone. When I informed my Wife of this encounter she stated that no one should treat you in such a manner on the phone. She instructed me to cancel the policy. I cancelled the contract on 07/24/24 I would like a refund of my monthly fees of *****LegalShield
Date: 07/26/2024
*******, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
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