Complaints

This profile includes complaints for R & L Carriers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  R & L Carriers, Inc.

  600 Gillam Road Wilmington, OH 45177

• 

  R & L Carriers, Inc.

  PO Box 271 Wilmington, OH 45177-0271

• 

  R & L Carriers

  2001 Ruffin Mill Rd Colonial Heights, VA 23834

• 

  R & L Carriers, Inc.

  6136 Huntington Rd Gallipolis Ferry, WV 25515

• 

  R+L Carriers

  4000 W Lake St Melrose Park, IL 60160

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never run across a national company that is so poorly structured and run. Was overcharged on a freight bill, the class code I was told to use by my sales rep was reclassed and an inspection fee charged. Changed from industrial parts to small household appliances and the price doubled. Then in addition, I was charged for a liftgate, which is not an uncommon practice for your billing department. I called billing and was told I needed to talk to weights and inspections. Billing attempted to transfer me to 4 different people, none of whom answered the phone. Then suggested I email my sales rep and a specific person in Weights & Inspections.
  
  Two days later after no response, I asked the sales rep for an update, and he advised me to call customer service. When I called yet again, I was transferred to rates, who flat out told me that I needed to talk to someone in W&I and that they never answer the phone and to email them and wait a week for a response. Then finally I spoke with Debbie in customer service, who honestly attempted to help me. After holding for 10 minutes, she came back on the line and instructed me to email my rep and have him deal with it as she was unable to help. This is our 3rd time giving RL a try, and the last and final time. The drivers are great, the local terminals are great, prices are competitive, but your shady billing practices and the runaround people get when trying to get it fixed are unprofessional.

  Business Response

  Date: 02/04/2025

  We truly understand the frustration and inconvenience you have faced with this order, and we sincerely apologize for it. Following your conversation with Patricia, we want to assure you that our weight and inspection team has thoroughly reviewed this order. We are in the process of correcting the class back to class 55, as indicated on the shipping paperwork, and we will also be removing the inspection fee. Thank you for your patience as we resolve this matter.

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The Bill of Lading was changed when entered into the computer by R&L Carriers and all the details of the shipment were not placed into the Bill of Lading.  I have had to submit a "Standard Form for Presentation of Overcharge Claim" and now wait an unknown amount of time for R&L to review it and maybe send me a check.  This is an error on part of R&L Carriers, Patricia attempted to help me with it, and it took her days to get a resolution.  Her resolution was to have me file the form for overcharge and wait for them to review it.  This is not the first time we've been overcharged by R&L Carriers, and it appears to be common practice for them to add additional charges like liftgate services to their invoicing.  
  
  
  
  
  Regards,
  
  
  
  ******* ***
  
  

  Business Response

  Date: 02/17/2025

  We sincerely apologize for the inconvenience you've experienced with this order. Please know that we have thoroughly reviewed the situation, and you can expect to receive a check for the overcharged amount within 30 days. We truly appreciate your patience and cooperation in helping us resolve this issue, and we are sorry for the time it has taken to reach a resolution. 

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the buyer ****** ******** and I purchased an automotive door from *** **** ***** ***. I have pictures of the door in great condition at the time I purchased it. When I received the door, it was damaged beyond use from R & L carrier. The door was on a pallet and inside a box. since the door was in a closed box, the receiver signing for it and did not know it was damaged. The receiver did notice damage wrote on box. but did not understand the clarity of it. R & L carriers do not want to own up to the damage done to the door. The door got damaged at the R&L carrier facility. When the door was damaged and was laying down flat someone wrote damage on the box. When the box was set up and back together the word damage was spelled backwards. (See pic.) Also, multiple wraps of shrink wrap were around the bottom of box to keep it together. The seller did not package it in this condition nor wrote damage on it. (See pictures.) Proof of damages shows where fork truck forks went into the box. (See pic.) The forks went above the pallet and into the bottom of box (separating the contents) and making it unstable to handle and it fell off the forks and dented door. (See pics.) damage of this magnitude was clearly known by the person that done it! Mike T***** or any other corporate employee refuse to look at any video footage from the warehouse to confirm any wrongdoing. nor does he want to pay $664.00 for their mishandling.

  Business Response

  Date: 01/10/2025

  We would like to inform you that this claim has undergone a comprehensive review by our claims manager on multiple occasions. Regrettably, our investigations have concluded that there are no records of damage reported within our system indicating that any freight damage occurred while in our possession. Furthermore, the delivery paperwork was signed as free and clear of any damage or shortages at the time of delivery.
  
  We have communicated with ****** that, should any Motor Carrier liability be established, the limitations would not exceed $0.10 per pound, in accordance with the published tariff Item-170. However, in the spirit of good faith and to assist in resolving this matter, R+L is offering a claim settlement of $250.00. To fully process this settlement offer, we kindly request the customer's signature on the attached offer letter.
  
  Thank you for your understanding.

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  First, from R & L Carriers policy: a receiver of a package is forbidden to look for damages of any sort when package arrives. once you sign the package receipt your stuck with damage and loss of money. since you signed for it, this means its in good condition. this door damage is beyond repair. i have a loss of $664.00 due to a fork truck damage. with picture to prove it. the box was repackaged and was wrote on DAMAGE by employee of R & L Carrier. furthermore, a company should be able to guarantee their quality of work. in this case transportation. and if there's damage pay for loss. the offer off $250 is not resin able when it happened during their care.
  
  
  
  
  Regards,
  
  
  
  ****** ********
  
  

  Business Response

  Date: 01/15/2025

  We understand that this situation may be disappointing, and we truly empathize with your concerns. Please know that the settlement offer of $250 is already above the standard liability limitation of $.10/lb, as outlined in the attached documentation. Therefore, we regret to inform you that this is our final offer. Thank you for your understanding.

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, i do not agree to their damage policy when it come to a complete loss from the business damaging goods from a fork truck with proof of pictures. i will not do business with this company and i will spread the word. I'm returning the paperwork for the $250.
  
  
  
  Regards,
  
  
  
  ****** ********
  

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had two pallets of stone that were to be delivered. They canceled our first delivery, then rescheduled.
  We have a new build happening. We’ve had tractor trailers, cranes, dumpsters. Fork lifts that have used our driveway no problem.
  This company came to delivery two heavy pallets of solid stone with a man pushed cart. The guy could not get the cart on our driveway or on the side of the yard to deliver the stone. He tried putting plywood down to push the cart over, literally everything and he could not deliver the stone without getting the cart stuck.
  
  He told me it was company policy that they can’t leave it in the road or block the driveway. He also said he was unable to back the truck up or drive in our driveway per their policy. So the guy could not deliver the stone because he couldn’t get it on the side of the yard or side of the driveway, but that’s what happens when one man is pushing a tons worth of stone himself on a cart
  
  I asked the company to deliver with the appropriate tools. And they told me I would be charged a redelivery fee. Completely unacceptable. I offered for him to drive in the driveway leave it in the yard, or side of driveway. So because they didn’t bring the right equipment to move heavy stone they are blaming me. They did not ask what type of driveway it was before delivering and picked a day after a bunch of snow melted and it rained, the driver even said they should have brought a different lift to move it or deliver it in a box truck.
  
  The manager I talked to at R&L said nope your fault we can leave it in the street or at the end of the driveway blocking. Which per their policy they can’t do. And wants to charge me a fee.
  
  Unacceptable. They should finish the job with the right tools and take accountability for their actions in not using appropriate machinery to deliver the stone.

  Business Response

  Date: 01/03/2025

  Thank you for your patience as we thoroughly reviewed your situation with the local service center manager and director of operations. I truly empathize with the challenges you are facing regarding the delivery of your order. Unfortunately, due to the size and weight of the freight, along with the conditions of the driveway and some adverse weather in the area, we are unable to safely lower the freight closer to your home. Please know that the safety of our drivers and your property is our top priority, and we want to avoid any risks that could lead to damage or injury.
  
  I understand that the Director of Operations has spoken with you directly about this matter, and I appreciate your efforts to coordinate with your construction company to have their forklift onsite for a safe offload. Additionally, the Director will reach out to the company you purchased from to keep them informed of the situation.
  
  I sincerely apologize that your expectations for this delivery have not been met. Please rest assured that we take your concerns very seriously and are committed to doing everything we can to assist you in getting your freight delivered. If you need any further assistance, please don’t hesitate to reach out to us. We are here to help.

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I have talked to higher management and resolved the issue. 
  
  
  
  Regards,
  
  
  
  **** ******
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a NOS 1969 ****** Hood in June of this year with a stated value of $2500.00 through R&L Carriers. It was securely packed in a wooden crate clearly marked "Fragile" and "Handle with Care". (Pictures attached). It was delivered to the buyer damaged. They has put a forklift thru the wooden crate and damaged the hood. (Pictures attached). The customer graciously agreed to keep the part if I paid for the damage to be repaired, which I did, $573.15 (Bill attached). I am being told that they will only pay 10 cents per pound which is $12.50. They said I did not buy any extra insurance but I was never offered any. I find it hard to believe that they can drive a forklift thru a wooden crate, damage the contents, admit they had done so and not be responsible for the damages. I would like a refund of $573.15 that I had to pay for the damage that they caused.

  Business Response

  Date: 12/10/2024

  After a thorough review of this claim with our claims manager, we have determined that no damage was reported at the time of delivery. Consequently, it has been concluded that R+L Carriers is not liable for this claim. For your records, I have attached a copy of the signed delivery receipt and the claim letter.

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)

  They are trying to get off the hook on a technicality. Their invoice when it was delivered clearly states that it was subject to inspection due to damage. They know they caused the damage. I have no control over how fast someone 1500 miles away reports the damage. Pictures were taken upon arrival. He filed the claim as soon as he was provided the forms to do so. What does it matter if it was reported immediately, they already admitted damaging it on the invoice.
  
  
  
  
  Regards,
  
  
  
  **** *****
  
  

  Business Response

  Date: 12/12/2024

  I truly empathize with your frustration, and I sincerely apologize for the situation you are facing. I understand how disappointing this outcome is for you. Unfortunately, our claim decision does remain as stated in the attached document.  We understand that navigating through claims can be challenging. If you have any further questions or if there's any additional documentation that could help support your claim, please don't hesitate to reach out to our claims team at ************ x ****.

• Initial Complaint

  Date:11/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was scheduled to deliver an item on November 8th and then November 9th. By the 10th I filed for a return ******** **** and the R L Carriers was supposed to return the item to back to ******** **** but instead they are claiming it has been delivered even though the item was cancelled and I requested a stop delivery and a refund. R L carriers is refusing to return the item to ******** **** as well as refusing to release it to me since they do not want to return it to ******** **** the total for shipping and the pellet stove is around 900$ +\- 50$. I have reached out to both companies ******** **** the supplier and R L Carriers the delivery company. Neither want to take the proper steps to remedy these issues. The frieght company states the package is in *********** ***

  Business Response

  Date: 11/21/2024

  I truly appreciate your patience regarding the confusion with this order. We understand how frustrating this situation can be. We have thoroughly reviewed the order and reached out to ******** ****. As per S**** H******'s instructions and the customer's request, the order will be returned to ******** ****, and they have been informed about the request for a refund as well. 

  Customer Answer

  Date: 11/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  I will be satisfied once my refund is placed.
  
  Regards,
  
  
  
  ********* *** *****
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 01/26/24
  Invoice #: *********
  
  We purchased a home gym from ***** ***, which used R&L Carriers as a third party delivery company. R&L delivered a suspiciously large pallet that took up an entire half of our garage. It wasn’t until we began unboxing our gym that we realized R&L Carriers had delivered us TWO GYMS and that one of them had an invoice for a ********* ********. These dimwits received two gyms meant to go to different customers from ***** *** and delivered both of them to our garage. We knew no one would ever know if we kept this expensive gym (WITH A BASE PRICE OF $3500), but out of the goodness of our hearts, we contacted ***** *** so that R&L Carriers’ wrong could be righted and the correct owner could receive their long awaited purchase. ***** *** contacted me and said I would need to print out a Bill of Lading that they sent me so that when R&L Carriers came to pick up this extra gym, they would have something to scan and they could proceed to deliver it to the correct house. AFTER A MONTH OF WAITING FOR HALF OF OUR GARAGE TO OPEN BACK UP, R&L Carriers came to pick up their mistakenly delivered, 600+ lbs gym. Much to our chagrin, WE (the people who righted R&L Carriers’ wrong) started receiving invoices for the cost of of the pickup/delivery from our house to the rightful purchaser to the tune of nearly $2,000!!! We have called them too many times to count to explain this situation to multiple different employees in their credit/collections department, to which we receive nothing but remorse and affirmation that they will fix the issue. HOWEVER, we have continued getting invoices. Today, we received a letter notifying us that we now are being charged late fees with a gross amount of $4741.24 and if not payed by 10/11/2024, it will be referred to a collection agency. What an absolute JOKE of a situation and company. We are considering pursuing legal action for this harassment and clear violation of The Federal Trade Commission.

  Business Response

  Date: 09/27/2024

   After examining the documents and screenshots you provided, it seems that ***** *** did not identify themselves as the billing party for this order, which led to it being marked as prepaid to bill you instead. 
  
  I have reached out to ***** ***, and I’m pleased to inform you that they have approved the switch in billing. The invoice has now been updated accordingly. Please feel free to disregard any additional collection letters or invoices you may have received regarding this matter. 
  
  I sincerely apologize for any inconvenience and delay this may have caused you. Thank you for your understanding as we worked to resolve this issue.

  Customer Answer

  Date: 09/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to be refunded $500 for the mechanics I have ready to install the engine today that was scheduled for delivery on 9/18/24. No one told me it was delayed. I had to call the shipping carrier to find out where it was. All I was told today was there was a delay, no phone call or e mail.

  Business Response

  Date: 09/20/2024

  After reviewing the situation with our delivery service center, they confirmed that an appointment was scheduled on 09/16/2024 for delivery on 09/18/2024, and the delivery was completed on 09/18/2024 at 11:40 am, as shown in the attached receipt. They also assured me that they had the correct contact number on file and are currently investigating why you did not receive their call.
  
  As we discussed, we are not billing you for this order so are unable to offer a refund. I have reached out to the company you ordered from to express your concerns and request compensation on your behalf. Unfortunately, I have not yet been able to speak with them directly, but I have left a voicemail with my contact information and details about your experience.
  
  Please don’t hesitate to reach out if there’s anything else I can do to support you during this process. Your satisfaction is important to us, and I’m here to help.

  Business Response

  Date: 10/01/2024

  I understand that the estimated delivery date for this order was 09/17 and the order was delivered on 09/18, a day later than you had expected. Unfortunately, any monetary compensation would need to come from the company you ordered from, as we have not received any payment for this order and therefore cannot process a reimbursement. I have made several attempts to reach out to the company on your behalf, but I have not been able to connect with anyone yet. I have left my contact information in multiple voicemails, hoping they will get back to me with any information they may need. I apologize for the inconvenience, but unfortunately, the next steps will need to be taken with the seller. 

  Customer Answer

  Date: 10/21/2024

  I guess I'm confused as to what additional information you need?  I ordered a engine and it was supposed to delivered on a certain date, it wasn't.  I had two mechanics scheduled on that day to put it in.  It did not arrived on the date it was supposed to, it arrived the next day.  I want to be reimbursed for the mechanics I had that day. 

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/2024 R&L Carriers delivered my new truck hood. The carrier decided to hide the damaged hood by covering the section of package with plastic wrap. This damage was not noticed until after the carrier had left due to being damaged on the bottom back corner. Price for the hood was $600.00 with a $130.00 shipping fee. Due to the damage from the carrier I now have to pay a body shop an additional $600.00 to $800.00 for damages to be repaired. It is one thing to damage a product, it happens, but it is another to hide it and pretend it's not there. I would like to see R&L either deliver me a new truck hood from ****** ****** ********* or reimburse me for the cost to repair.

  Business Response

  Date: 09/05/2024

  After carefully reviewing the details, our records do not indicate any damage or re-packaging during our handling of this order. I have attached a copy of the clear signed delivery receipt for your records. I also want to clarify that since we have not processed any payment for this order, we are unable to offer a refund at this time. However, we have reached out to ****** ****** on your behalf to explain the situation regarding the damage to the hood and to advocate for your request for compensation and a replacement order.  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of loss 5/15/2024
  Location: ***** *** *** ** ***** ******* ** *****
  
  It appears that while the driver was backing the truck and trailer up into our driveway that the
  front right tire went into our landscaping and the tire and or front bumper broke 2 wooden
  signs and pushed over an ornamental wheelbarrow and broke it as well.
  
  I followed there claim process, supplied pictures of the damage and video of their truck in my driveway along with 2 estimates to repair the damage but they denied the claim.
  
  There reasoning was that I did not have video of their truck causing the damage.
  
  We would like our landscaping fixed.

  Business Response

  Date: 07/09/2024

  This matter has been thoroughly reviewed by the Director of Safety Claims. Upon further examination, it has been concluded that there is insufficient evidence to support that any damage was caused by the R+L driver. Any additional inquiries can be directed to our safety team at ************ * ****. 

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *****
  

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have 2 claims that were denied.
  First claim #********
  
  I message my rep and noted BOL when driver was still there. There is email thread where they said they found it but never did. I never received the pallet. That was $3K of inventory and still had to pay like it was delivered around $707.25. BOL attached, emails, and claim denial.
  
  2nd Claim #********
  This was a differential auto part that shipped from ******* to **********, ********. Customer called us 10 minutes after delivery to report damages to us. The item had concrete on it , the metal was bent all over. This item was dropped to concrete. Also, the straps were broken. I personally had to drive to ******** to deliver replacement to customer and picked up the damaged item. The images, bol attached, emails with rep, and claim denial.

  Business Response

  Date: 06/24/2024

  Upon our initial review of the two orders in question, we have noted that there were no indications of damage in our system. Both orders were signed for at delivery without any reported instances of damage. I have attached copies of the delivery receipts for your reference. This matter has been escalated to our claims manager for further investigation. Should you require any additional information or assistance our claims team can be reached at ###-###-####.