Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Moving Ahead Services has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMoving Ahead Services

            Moving Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4708 Topps Industrial Pkwy

            Willoughby, OH 44094-4610

            Visit Website
            Email this Business
            (877) 643-4044

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 10/28/2019

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Moving Ahead Services provides local and long distance residential and commercial moving, relocation, and storage services.

            Products & Services

            SERVICES

            Local Movers
            Long Distance Movers
            Packing Services
            Moving Labor
            Junk Removal
            Storage Units
            Moving Supplies
            Rental Truck Driving
            Handyman Services
            Post Move Services

            CUSTOMERS

            Residential & Household
            Commercial Relocation
            Office Relocation
            Military & Armed Forces
            Senior Citizen & Living
            Corporate Relocation
            Construction Relocation
            International Relocation
            Apartment Relocation
            Custom Moving Solutions

            Business Details

            This is a multi-location business.

            Find a Location

            Moving Ahead Services has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610
              Email this Business
              BBB File Opened:
              5/6/2015
              Years in Business:
              17
              Business Started:
              4/11/2007
              Business Incorporated:
              4/11/2007
              Accredited Since:
              10/28/2019
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of CPCN - 00157491 for this business, issued by Public Utilities Commission of Ohio (PUCO). The expiration date of this license is 12/31/2024.

              These agencies may include:

              Public Utilities Commission of Ohio (PUCO)

              180 East Broad St.

              Columbus OH 43215

              (800) 686-7826

              Fax: (614) 7528351

              http://www.puc.state.oh.us

              BBB records show a license number of US DOT: 1657726 MC: 00609826 for this business, issued by Federal Motor Carrier Safety Administration (FMCSA). The expiration date of this license is 12/13/2024.

              These agencies may include:

              Federal Motor Carrier Safety Administration (FMCSA)

              1200 New Jersey Avenue SE

              Washington DC 20590

              (800) 832-5660

              http://www.fmcsa.dot.gov

              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Jeff Collins, President
              Contact Information

              Principal

              • Mr. Jeff Collins, President

              Customer Contact

              • Mr. Jeff Collins, President
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/03/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              During the recent move of our belongings from P********* ** *********** I was shocked to find several items during the unloading of the truck on August 14th 2023, including a ******* 65-inch cracked TV that no longer functions, a damaged fine dining table with broken sharp edges that were unsafe, 5 chairs with multiple punched holes, a discolored couch that cannot be cleaned despite professional vacuum cleaning since it has dirt watermarks on a fabric couch and a broken robot vacuum. I am very disappointed with the level of care that was taken with my belongings during the move. I had specifically requested that my belongings be handled carefully, as many were fragile and expensive. The following are the items with their replacement cost: Cost of Perlora Table and Chair set replacement: $5843. I have confirmed, as in the email forwarded, that this cannot be repaired but can only be replaced. (7150) Robot Vacuum- Wi-Fi Connected, Smart Mapping, Works with *****, Ideal for Pet Hair, Works with Clean Base: $427 The cost of the Samsung TV 65 inch: $1399 Cost of Crate and Barrel Couch: $2100 We were redirected to an insurance company who never reimbursed anything for the past 4 months.
              Read More
              Read 16 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rafael M

              07/26/2023

              Definitely the worst company that you can imagine, their crew didn't take any care when loading my belongs into the truck they were literally throwing everything without any organization at all, which got most of the things damage during its travel. They damaged my walls during the pick up, had one member of their crew the entire time on his mobile phone, didn't pick a single box and saw him dozens of time after his partners just asking "How much will I get paid for this work", I was told that was his 1st day, by the way. After all this frustration and disappointment, I called their customer service and they weren't paying attention at all in everything that happen, as bad as the experience, they were just worried about collecting the payment, even mentioning that member of their crew hadn't worked at all, so they just send your home random guys that has no experience, responsibility and commitment at all, but they do want get paid as they would. Believe me, avoid this company as much as you can and safe yourself from bad experience like mine, this company is a shame.
              Read 7 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.