Customer ReviewsforDASCO HME, LLC

I am DUAL ELIGIBLE through ****** ********** and until the 12th and 14th of December 2023, I had NEVER received a bill for my CPAP or O2 concentrator. Suddenly, they have decided to take 4 months bills all at once! I called Dasco immediately and asked why. They said they would "look into it" and call me back. I haven't heard a thing from them! Also, I NEVER gave them permission to set up autopay! That's something I do MYSELF! I wasn't even REGISTERED with them until December 21, 2023! I went in and immediately attempted to disable autopay and was informed that I CANNOT disable autopay without CALLING DASCO FIRST! I have called my health insurance company and they are dealing with this issue! Last I knew, it's ILLEGAL to bill a DUAL ELIGIBLE insurance member! I was informed of that right from a health insurance company! THIS IS NOT ACCEPTABLE, DASCO!!

It appears Ms. Gonser sent a message to DASCO via our website and a refund is currently being processed after an audit of the account. A billing manager will reach out directly to explain all actions taken.

Chris P**** got the supply my Mother needed today 11/16/23 . Same day they were asked for. Thank you for doing a Good job. Point Pleasant Office.

Thank you so much for taking the time to submit this review, we really appreciate the feedback. - Rachel (CEO, DASCO)

My son was suppose to get a rollator walker he got one that was to small for him a month later it is still in my floor cause they don’t know how to send me a return label from ups even though they sent it to him ups and they told me they would send me my money and his Medicare money back to us I still have not seen no money nor no evidence that they have returned his Medicare money oh and I’m 70 years old and my son is on dialysis and he just had surgery 3 months ago and he has ostomy bag

We wish to rectify this situation to everyone's satisfaction; however, without the actual name of Ms. ******** son we aren't able to adequately research this complaint. We will reach out to Ms. ****** with the email provided in an attempt to properly address this issue.

Upon first getting prescribed a CPAP machine, I was sent to DASCO by my doctor. DASCO informed me they had verified being in network with my insurance company and showed me what my costs would be. Only a couple of months after this, my machine was recalled by the manufacturer. DASCO provided zero assistance in this process at all. They would not even speak to me about it. They strictly referred to the manufacturer even though I was their customer and had obtained the machine from them. They did suspend my monthly payments during the approx. 1.5 years it took to get a replacement machine. A few months after getting the replacement they filed all the bills with the insurance company. Every bill processed out-of-network. I have contacted my insurance multiple times confirming this who have instructed me to call DASCO and request working out an adjusted bill since my costs are approximately 4x higher than what they would have been if DASCO was in-network as they told me they were. I have called DASCO many times with this. I am always told someone else will call me back, but no one ever does and I have to call back again. The only information I have received at all is that they say they contacted my insurance company and were told the claims processed in-network which is completely untrue. I inquired about returning the machine to them but was told it was too late. This seems unfair as it has not been long since I received all the bills. Overall, I have gotten no assistance at all from the customer service or billing departments.

A full audit has been completed on Mr. ******'s account. DASCO has verified that claims did indeed process out of network; this is being corrected and we are having all claims reprocessed at the in network rates. All balances currently being billed to Mr. ****** are being reversed back to insurance and a billing representative will reach out to speak to him directly on all actions being taken.

ZERO stars the most frustrating, rude, disrespectful, company to ever use. I will never use them as long as I live. recall on cpap and then still sent product and auto draft account. and never sent to insurance company and the bill was over 900.00 and got a insurance company involved and they never contacted my insurance and as of May and as of may had 0 balance and now get a letter from a collection agency for 23.84...

Mr. Hurlbutt did receive equipment from DASCO Home Medical in March of 2022 and several conversations are documented regarding the billing of this equipment. Mr. Hurlburt did receive a bill for just over $900 in Feb 2023 as requests for updated insurance information went unanswered. Once the correct insurance information was obtained, the account was corrected and those balances removed. Mr. Hurlbutt also believed that due to an equipment recall that he would not be responsible for any coinsurance. This was not the case. After this was explained, DASCO did credit several coinsurance charges as a good faith effort to resolve the issues. A subsequent supply order copay did get turned over to outside collections due to non-payment over 90 days, but when payment was received was the account was promptly updated and removed from collections. The account currently has a $0.00 with no pending charges.

If I could add zero stars, I would. The most incompetent people I’ve ever delt with. Lies and promises ridiculous. Be careful.

Thank you for your feedback. We have reviewed your account and a Manager will be getting in contact with you. We apologize for the service that you have received thus far and are looking forward to working on a solution that is beneficial for you.

Beware of billing! Company is a joke, had to return cpap but they charged for supplies! Manager wont call back. Made payment arrangement but they took full amount in one lump sum!

Thank you for bringing this to our attention as customer service is a top priority. We apologize for any inconvenience this may have caused. It was our pleasure speaking with you yesterday and resolving the account to your satisfaction. Please reach out to us if you have any additional questions or concerns.

This company continues to bill me after returning a product that almost harmed my health multiple customer service agents have assured me that I will not be billed and I continue to receive a large $1,300 bill the automatic customer service line or perhaps the agents after waiting 17 minutes on hold to hang up on you.

We do apologize for the issues you have experienced with DASCO. It is our goal to provide great customer service. Thank you for bringing this to our attention and allowing us the opportunity to rectify this matter for you. It was our pleasure to speak to you and resolve all of your concerns. Thank you

I have used Dasco for about 7 years. The first year or two the service was better than I ever expected. After that my experience is absolutely horrible. My insurance company pays a little over $1100.00 a month for my equipment. That includes my supplies that I need. Getting supplies for that rental are a joke. They have made approximately $80000.00 dollars on a 6 thousand dollar machine. My Dr. ordered an overnight oxygen study over a month ago. Several contacts with Dasco have resulted in nothing. I'm done. I have called my Dr. to find another company and will be calling *** ** after this is filed to inform them of my thoughts.

Thank you for your feedback and allowing us to work with you to correct our error. We appreciate the opportunity to continue serving you to help you breathe, sleep, and feel better. Please feel free to contact your direct contact, Whitney, with anything you may need in the future. 

Ive tried for 6 months now to get Dasco to setup something with my doctor so i can receive my first order i explained to them over and over they need to contact my Doctor they say no they need to contact us so I tell my doctor to contact them they say they have no luck so i tell the Dasco can you please send an order for a prescription no body out of the months ive been trying to get a mask or just a set up wants to help ***** ******  3/24/23

We do apologize for any inconvenience this has caused you. Thank you for bringing this to our attention. We were unable to get ahold of you in April once we received documentation from your doctor. We would be happy to assist you further. Please reach out to us at 1-800-892-4044 and we can provide you with the necessary supplies. Customer Service is a top priority at DASCO and we appreciate the opportunity to resolve this issue.