Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** dodge ram 1500 from my local carlot in October of 2022 and purchased the 24 month 24.000 extended warranty on November of 2023 the engine started making noises i took it straight to the dodge dealership after they did a motor tear down an summitted what was wrong i was told there was metal shavings in the motor and something about a sensor under the intake that has screens in it an something had knocked a screen out of that sensor the dealership was recommending a replacement motor today i was told a inspector came an inspected an denied the claim due to vehicle modification witch since i have had the vehicle there has been no modification i called the warranty place an they wont tell me what modification was due for them to deny the claim and are saying they are canceling my warranty i paid 2500 for this warranty now im going to have to pay 700$ to get a truck back in pieces due to a exhaust modification is what im being told witch when you buy a vehicle brand new you can purchase a exhaust package i have not done any modification to the vehicle now they are saying there are going to cancel the warranty contract an i may get back part of what i paod for the contract this is a joke i paod 2500$ for a warranty where i thought i would have some kind of pertection but that was all a joke these people just want your money an in no way do they plain on having anything fixed if it is to break now i have a truck i still owe 13.000 on that the motor is in pieces

  

  Business Response

  Date: 12/06/2023

  To whom it may concern:

  Thank you for forwarding Mr. ******** comments to us.  We appreciate the opportunity to review the matter and will contact Mr. ****** directly to address his concerns.

   

  *** ****

  National Auto Care

  Customer Answer

  Date: 12/07/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20957206
  
  
  
  I am rejecting this response because: I bought my **** dodge ram vin# ***************** agreement # ****** October of 2022 November of 2023 the truck started making a rattleing noise from the motor i took it straight to the dealership where they did a tear down an found that there was metal shavings in the motor the screen in the mds sensors was gone and something to do with failed lifter and groved cam loab they said tge engine needed replaced they dealership called me an said the warranty company denied the claim due to the exhaust being modified something i did not do it had to of been like that when i got the truck she stated basically not there problem they was canceling my contract this is a joke i pay 2800 for a warranty that was never good to begin with now i also have to pay the dealership 600$ to get my truck back with the motor in pieces i feel no matter what the warranty company was going to figure a way not to pay people buying these warranties that are not any good to begin with now im stuck with a truck that needs a 5000$ motor that i still owe 13grand on
  
  
  
  Regards,
  
  
  
  ******* ******

  

  Business Response

  Date: 12/07/2023

  To whom it may concern:

  Per an agreement between National Auto Care and the selling dealer, the selling dealer is going to bring the vehicle back to their service department and do the repairs.  

  Please have the Mr. ****** contact me at National Auto Care if that is not the case or if he has not been contacted by the selling dealer yet.

   

  Thank you,

  *** ****

  National Auto Care

  Customer Answer

  Date: 12/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  I believe this matter is resolved there are a few things i need to speak to mr **** about he is supposed to be contacting me this week but as far as i know the issues are being taken care of
  
  ******* ******

  Customer Answer

  Date: 03/25/2024

  Complaint Type:
  Guarantee Or Warranty Issues
  Guarantee Or Warranty Issues
  select
  Problem:
  ******* ****** phone number *** *** **** **** dodge ram 1500 VIN# ***************** Back in November of 2023 i took my **** dodge ram to the local dodge dealership after if developed a knocking from the motor after they took the motor apart they found that the mds system had failed that a lifter had failed and the crank had scaring on it witch does not developed over night they submitted everything with national auto care a adjuster had came out an denied the claim due to the exhaust being modified witch i had nothing to do with i had done no modification i was also informed by a ex employee of that dealership that the real reason the claim was being denied was for the cost then the dealership told the warranty department about the exhaust on the vehicle since i had it so after filing my first bbb complaint they reached out an said that the carlot i got the vehicle from was going to fix it so after paying the dealership 500$ an a tow truck 175$ my vehicle was dropped off at the place i bought it on December 8th 2023 i finally got my truck back on the end of Feb 2024 after almost 4 months of being in the shop i get my truck back an find they put a 136.000 mile lkq junk yard motor in it i could have done that my self so I had to make a payment on a vehicle that I didn't have for almost 4 months I paid for a warranty that was no good at all this is just ridiculous in no way is this the car lot that I bought it from his problem my warranty should have covered it and it's just a joke i paid 1200 in truck payments not including my trucks insurance wile my vehicle set i paid 700 in towing and to the dealership total an 2700$ for a bogus warranty will never cover anything i was also told the warranty now would only cover transmission issues i am very thankful for the carlot i got the truck from but as far as this warranty its a joke im sure they wont give the money back i paid for the warranty but i sure would like it back... this has 0 to do with the where i got the truck
  
  Desired Resolution / Outcome
  Desired Resolution:
  Refund
  Refund
  select
  

  
  

  

  Business Response

  Date: 03/25/2024

  To whom it may concern:

  If Mr. ****** would like to cancel his contract and be refunded, he must contact the selling dealer to start the cancellation process.

  Mr. ****** can also contact NAC's Customer Service Dept if he has any questions concerning the cancellation process.

  Thank you,

  *** ****

  National Auto Care

   

  Customer Answer

  Date: 03/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20957206
  
  
  
  I am rejecting this response because: no where in the response does mr **** say if i will be refunded for a warranty i paid for that was voided also i do believe mr **** was the one i spoke with that made me believe that warranty company was covering the motor an they was not the carlot i bought it from did  and it also makes no sense why the place i got the vehicle from would have to cancel the warranty i would think the person who paid for it could simply cancel it 

  
  
  
  Regards,
  
  
  
  ******* ******

  

  Business Response

  Date: 03/27/2024

  To whom it may concern:

  Mr. ******s' vehicle service contract is still Active for future claims, if needed.

  If Mr. ****** would like to cancel his contract and receive a refund; he must contact the selling dealer to start the cancellation process.

  Mr. ****** can contact me directly if he has any questions.

  *** ****

  National Auto Care

  ###-###-####

  Customer Answer

  Date: 04/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  I was lied to by the dodge dealership that my truck was originally taken to so yes this is correct 
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/2023 I called National Auto Care to request a warranty claim for our travel trailer. Per their instruction, we were to get our non-roadworthy trailer hauled to a certified mechanic to determine what the issue was. From there, they instructed us to have the mechanic call them to begin warranty proceedings. On 11/20 we did as instructed. The mechanic deemed that we needed both axles replaced and advised the trailer was not road worthy. On 11/21, we were told by NAC that their previous instruction was incorrect and we, once again, would be required to move a non-roadworthy trailer BACK to the same place so their adjuster could look at it with the technician. I have called numerous times and have yet to be able to get a supervisor on the phone to address this safety issue as well as their attempt at customer blaming. We paid almost $2882 for this additional coverage and it seems like they are doing everything they can to not help us. Attached is the email I received from a customer service representative. I have told them an email response is unacceptable and I still need to speak to a supervisor. I also spoke to the dealership, whom we purchased the warranty through, and they informed me that due to issues (that they could not disclose to me) that they no longer use this warranty company either.

  

  Business Response

  Date: 11/27/2023

  To whom it may concern:

  I cannot locate a contract for ******* ***** with the information submitted.

  Please submit a copy of the contract and the VIN # so I can review your claim and respond to this complaint.

  Thank you,

  *** ****

  National Auto Care

  Customer Answer

  Date: 12/05/2023

  
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. The day after it was filed they called and every issue we had the days prior were no longer issues. Thank you for the help. I’m positive this is the only reason they finally complied. 
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty/insurance policy when I bought a used 2016 Subaru WRX car from Auto Boutique in Columbus Ohio in December 2021. Recently I had to take it to a Subaru dealer, which I have had do all oil changes and other car needs because the engine piston/rods broke which caused the engine to need to be replaced. The adjuster said they would only cover a used engine or rebuilt engine and would not pay to put in a new engine. I was told I would have to find the engine from a junk yard or elsewhere to put back into my car. Also, they would only pay for a certain amount of labor hours which is way less than what dealership said would be and would also not pay sales tax for anything. After several conversations with NAC they would not budge, therefore, I am having to pay over $7,000 out of pocket to put in a new engine since I did not want a used engine that I knew nothing about. I am very disappointed in the service I received and having to pay money. The reason I purchased this is because I was told it would cover anything that went wrong with vehicle.

  

  Business Response

  Date: 11/16/2023

  To Whom It May Concern;

  Thank you for forwarding Ms. ******'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. ****** directly to address her concerns.

   

  *** **** 

  National Auto Care

   

  Customer Answer

  Date: 11/16/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20877122
  
  
  
  I am rejecting this response because: I have not been contacted by the business yet and would like to leave this case open until I hear from them.
  
  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 11/17/2023

  To whom it may concern:

  I spoke to Ms. ****** and she has my direct number to discuss her complaint/claim.

  NAC is doing everything possible to assist Ms. ****** in this matter.

  Thank you,

   

  *** ****

  National Auto Care

   

  Customer Answer

  Date: 11/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The policy was for a travel trailer warranty. It was purchased on 7/15/2021. I paid $2925.00 for this “wonderful” coverage as per my sales associate at Travel Camp in Summerfield, Fl. I’ve never needed to file anything against this policy until today. My GFI outlet malfunctioned as to no fault of mine and warranty company claims it’s not covered of course. When I was sold the policy I was told it was a bumper to bumper warranty I could not afford to bypass. The warranty would cover the unit in its entirety unless a problem occurred due to my neglect. This is my very first claim and the fact that National Auto care refuses to assist in anyway leaves me extremely disgruntled and I would like a full refund of my investment with this company. This policy was misrepresented to me and I feel I’m entitled to a full refund of this worthless policy.

  

  Business Response

  Date: 11/06/2023

  To whom it may concern:

  Thank you for forwarding Ms. ******** comments to us.  We appreciate the opportunity to review the matter and will contact Ms. ****** directly to address her concerns.

  *** **** 

  National Auto Care

  Customer Answer

  Date: 11/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ******

  Customer Answer

  Date: 11/09/2023

  
  ***** ****** <***********************>
  Wed, Nov 8, 4:55 PM (21 hours ago)
  to Better
  
  
  This complaint has not been addressed by the company in any way yet nor has it been resolved. 
  
  Complaint #20832771
  
  Thank you,
  ***** ******

  

  Business Response

  Date: 11/09/2023

  To Whom it may concern:

  Thank you for forwarding Ms. ******** comments to us.

  We will contact Ms. ****** directly to address her concerns.

   

  *** ****

  Claim Relations Advocate

  National Auto Care

   

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gap insurance from premiere nissian of slidell and my car was totaled out and was told to file my gap that was purchased cause the value of the car was less then what is owed on the loan I have done that and national auto care Is trying to get of paying the rest of the loan. After state farm paid them there portion. I have submitted the payment history the valuation sheet the copy of the check the police report the breakdown sheet all certified by the bank and state farm and they still giving me the run around about paying what I purchased. Resolution is to satisfy the remaining balance on the loan that is what gap coverage is

  

  Business Response

  Date: 11/06/2023

   

  To whom it may concern,

  Thank you for forwarding Mr. ********** comments to us.  We appreciate the opportunity to review the matter and will contact Mr. ******** directly to address his concerns.

  *** ****

  National Auto Care

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022 i purchased a used car from Morse Cadillac in Tampa Florida. at the time of purchase we purchased a GAP insurance policy from national auto care in the event of a total loss. unfortunately after only 3 weeks of ownership i was involved in a single car rollover accident, totaling the vehicle. within 1 week after the accident a claim was started ALL information received from the purchase of the vehicle has been given to this company. i have spent hours on the phone. .the auto insurance has paid their portion of the claim, however NATIONAL AUTO CARE has yet to pay their portion of the claim which has destroyed my credit due to only being able to afford the replacement car loan. they have repeated asked for more information and i have given it to them. including paperwork directly from the lender which they continue to say is incorrect. this has gone on way to long, and yes if i can find an attorney willing to take them on in court i will peruse charges!

  

  Business Response

  Date: 09/26/2023

  To whom it may concern:

  Thank you for forwarding Mr. ******* comments to us.  We appreciate the opportunity to review the matter and will contact Mr. ***** directly to address his concerns.

  *** ****

  Claims Relations Advocate

  National Auto Care

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2017 Nissan Rogue on 5/26/17. During the buying process we were advised to take the car to a certified mechanic for all oil changes. We have done that. As of 8/18/23 our transmission has went out with the “code of death” per the dealership we took it to. We have been trying to have the contract company National Auto Care to approve us so we can have the transmission replaced under the Lifetime Powertrain Warranty that we were told came with the vehicle. We have been advised they will not due to we do not have all paperwork for certain things they feel should have been done to the vehicle. As we have advised them, even if we had that paperwork the things they say should have been done to the vehicle has nothing to do with the transmission (ie 5 brake fluid flushes, one coolant flush, spark plug change, 2 cabin air filters and 2 under the hood air filters). We are unable to get any real answer from National Auto Care. This has been going on for 3+ weeks. Nissan Corporation is unable to assist with this matter since they did not provide the Lifetime Power Train Warranty, although they had a class action law suit due to CVT transmissions, they just extended the warranty to 84,000. Our vehicle is currently at 114,000 miles.

  

  Business Response

  Date: 09/11/2023

  To Whom it may concern:

  Thank you for forwarding Ms. ***** comments to us.  We appreciate the opportunity to review the matter and will contact Ms. ***** directly to address the matter.

  Thank you,

  *** **** 

  Claims Relations Advocate

  National Auto Care

  Customer Answer

  Date: 09/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20569941
  
  
  
  I am rejecting this response because: we are not satisfied.  They reached out only stating the claim had been denied due to insufficient maintenance records, however we provided what we originally were told we would need by the dealership. The additional records they want for maintenance has nothing to do with the transmission. 
  
  
  
  Regards,
  
  
  
  ****** *****

  

  Business Response

  Date: 09/20/2023

  To whom it may concern,

  National Auto Care and Ms. ***** have agreed to a resolution of her concerns.

  Thank you for your time in this matter.

  *** ****

  National Auto Care.

  Customer Answer

  Date: 09/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have warranty plan national auto care corp and they are refusing to help. We have a saber 37FLL for full time living. Last week the power stopped working. No power outage as the building we have it plugged into had power so after trouble shooting not knowing the cause we knew we needed help because the freezer was melting and it was heating up to close to 100 degrees inside. I called out extended warranty company who says we will be covered since we have the platinum package and a few addd ons. Call a RV repair tech who accepts warranty payments and he comes and after a bit he figured out it’s the converter and goes to the store to buy a new one for the fact we need it fixed right away. He contacts the warranty company after and they deny the claim saying 1 we don’t have coverage and 2 we have to file the claim with *********** ******** the manufacture of the part. This was 7/20/2023 so I called the mnf and leave a message and the next day they call back and they say I need to send the broken one and they will send a replacement. I do not need a replacement since we got one and couldn’t wait for a new one. Unable to live in a 100 degree RV with children safely and also lost all the food in the freezer and wanted to save and food we could before it all went bad. They push the issue up to supervisors and see what they can do. In the mean time I read my extended warranty contract a few times and high light where I am covered and that they should cover additionally to the manufactures warranty and talk to **** the manager there and she says no and tells me to go to arbitration and was completely in helpful. I give them one more chance and call and talk to someone else who reads the parts I point out and says oh wow yes you are correct let me push this up. Several times over days I get no calls back. Then on 7/25 *********** ******* comes back and says the part isn’t even from them and turns out the wrty company gave me bad information and had me waste 5 

  

  Business Response

  Date: 08/03/2023

  To whom it may concern:

  Thank you for forwarding this customer's comments to us.  We will contact the customer directly to address their concerns.

  *** ****

  Claim Relations Advocate

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a 2022 Kia Seltos, had a flat tire while on the expressway.. My warranty was denied because i switched lanes to get to the side of the road to safety. This happed 2 days ago and now i'm stuck with buy a new tire $185 but i'm paying $800 over 3 years for this warranty. My issue is they care more about not paying then the customers life. What should I have done? Risk my life and stopped in the middle of traffic with cars driving 70mph? I'm in total disbelief of this denial!!!!!

  

  Business Response

  Date: 07/13/2023

   

  Tho whom it may concern:

  Thank you for forwarding this complaint to us. After reviewing this claim, NAC authorized the tire replacement. NAC will contact the customer and review the reimbursement process with them.

   

  *** ****

  National Auto Care

  Customer Answer

  Date: 07/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty for my Jeep Cherokee On 11/18/2022 and agreed to pay 172.00 a month with a 100.00 deductible. I purchased the highest warranty National Auto Care had. I needed some work done on my car around 03/2023. my car had a little jerking when put into gear. I made an appointment at the jeep dealership in Egg Harbor township NJ, ###-###-####. I was told at the dealership that they updated my cars system and that should do it. The dealership also tried to charge me 550.00 for something else, that the warranty should have covered but didn't. My cars cooling system had a problem 0n 06/2023 and I had to rent a rental car. The dealership told me that National Auto Care refused to have my car fixed. I decided to go by Meineke and have my cooling system fixed. I had to rent a car. I got in touch with NAC and informed them. The service rep emailed me claim forms so I could be reimbursed. On 06/2023 NAC Emailed me and said that Their company couldn't honor my claims. I have sent into BBB receipts for the services I paid out of pocket. Thank You

  

  Business Response

  Date: 06/26/2023

  To whom it may concern:

  Thank you for forwarding Ms. ********* comments to us.  We appreciate the opportunity to review the matter and will contact Ms. ******* directly to address her concerns. 

  *** ****

  National Auto Care

  Customer Answer

  Date: 06/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  *** *******