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Business Profile

Swimwear

SwimOutlet.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.57

Average of 53 Customer Reviews

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Review Details

  • Deborah Z

    Date: 08/02/2025

    There were great choices and the website easy to use,

  • Jeffrey E

    Date: 07/27/2025

    Easy to use, good price and product quality, timely shipping

  • Marie M

    Date: 07/25/2025

    I am a longtime customer of Swimoutlet.com, as are many of my friends at the pool. They offer a wide range of products, styles, sizes, etc., at great prices. Their customer service is outstanding!

    SwimOutlet.com

    Date: 07/28/2025

    Thanks for sharing your feedback! It's awesome to hear about your shopping experience with us. Just keep swimming - we'll be here to help with all of your suit and gear needs!

  • Sasha S

    Date: 07/18/2025

    Excellent shopping experience! Just wish they had more swimwear options

    SwimOutlet.com

    Date: 07/23/2025

    Thanks for your review! We're always working to bring more of the best swimming gear and suits into our inventory, so please check back to see what we've got! We'd also love to hear more about what you'd like to see - please let us know at ************************************************************************

  • Elton F

    Date: 06/16/2025

    I order a very large order for blocks for our swim team and because the sales *** and sale manager did not know how to process the order with the supplier, the order did not make it to the manufacturer to start processing. 7 weeks after the order was placed I called to get an update (no email update at all from SwimOutlet) . The sales *** lied and told me they would be delivered the next Wednesday but I needed to fill out some tech specs for their information. Confused about the information requested and getting no response from my *** I called the manufacturer. They informed me that they could not start the 6-8 week custom order without that information they just requested and my order had most definitely never been started. I called the sales team back and talked to the manager who under my instruction split my order so I could at least try to save my season my doing a partial install so the blocks could be installed as soon as they showed up. After that no one on the team ever proactively contacted me again its been 3 months. The order showed up 8 weeks later and we missed the entire 1st half of our season and then when I asked for compensation for his teams mistake the sales manager said he would see. 5 weeks later and 10 days after the original PO was dues we are still waiting for a response. All of this is documented as well as a timeline. By far the worst experience I've ever had with a vendor and there doesn't seem to be an end in sight

    SwimOutlet.com

    Date: 06/19/2025

    We're sincerely very sorry for the repeated delays and missed communication around your recent order. While this does nothing to resolve the current issue, we want to assure you that this experience is far from the norm. We're happy to see that you are being assisted by our Team Division as of this week and hope for a swift resolution. Please don't hesitate to reach out to our Team Division or regular Customer Service team if you have any additional questions or concerns - we're happy to help however we can.

  • Mary S

    Date: 05/20/2025

    I would not trust these people. Shady, shady company. I purchased a swim cap for $23.00. It was way too big. Only received $10 refund. Please read reviews. People have been scammed for years. Why isn't someone prosecuting these people for ripping off consumers?

    SwimOutlet.com

    Date: 06/06/2025

    We're sorry to hear about your frustration with your recent return experience. Per our return policy (which you can view here: **********************************************************************************) shipping fees on your initial order are non-refundable unless your order was delayed and/or lost. In addition, if you opt to use one of our return processing options a return fee of $5.99 applies, which will be deducted from your refund. However, this fee is waived if you choose Store Credit or utilize your own return shipping method. While we did waive these fees and refunded your shipping charge as a one-time courtesy, we do still want to apologize for any inconvenience. Thanks for shopping with us!

  • Leslie F

    Date: 03/23/2025

    I ordered a hoodie sweater on their site for my child. Apparently their hoodie runs very small and even using the size chart you risk ordering and not being able to wear because of the sizes not being true sizes. Customer service will not provide you an exchange or refund. Understandable however swimoutlet.com has several reviews and an AI summary where it states the concerns and the company does not have a size alert or provide a solution to satisfy the customer of their concern with the hoodie or manufacture. Unfortunately I ended up with my child's custom hoodie that he can not wear due to the size being too small or not true to size and the company only offered 15% off to reorder which this % of discount doesn't compensate for the high cost to customize and shipping. I recommend to not order custom orders from this company and or any items that are final. Final or custom are final sales however if a customer is not satisfied I would think they would try their best to offer a better compensation for an item they can not use because of manufacture or not true to size. The unfortunate thing I will probably reorder because my child really wanted this hoodie. Customer service is awful in finding solutions to customer's concerns; I had to request for a discount for reorder it was not even initially offered in good faith.

    SwimOutlet.com

    Date: 03/26/2025

    We're sorry to hear that your recent purchase was not the right fit for you. While we do try to be as upfront about our return policy for custom items as possible (please see our relevant Help Center article: ****************************************************************************************************** we understand that this can be frustrating when your item does not fit. To that end, we try to offer sizing advice based upon customer feedback in the "Reviews & Questions" section on each item page, seen by scrolling down. We strongly recommend referencing that information prior to purchasing to better ensure a proper fit. We do want to let you know that we are here to help! If you have any additional requests or concerns, please don't hesitate to reach out to our support team by phone, chat or email and we'll be happy to further assist however we can.

  • Jennifer A

    Date: 01/19/2025

    I have been charged twice for membership fees after trying to cancel. The company makes it very hard. The cancelation and customer service links don't work. Run! Don't do business with these scammers.

    SwimOutlet.com

    Date: 03/04/2025

    Hi ********* We apologize for the inconvenience you experienced with canceling your membership and any confusion regarding charges. As of January 18, 2025, your membership has been canceled, and any duplicate charges have been refunded. If you have any further questions or need additional assistance, please don't hesitate to reach out to our Customer Service team. We're here to help. Best regards, SwimOutlet Customer Service Team

  • Busisiwe M

    Date: 01/15/2025

    This company is a scamthey have a hidden subscription!! I bought a swimsuit years ago, and only realized now that they have been charging a subscription every year!!!

    SwimOutlet.com

    Date: 03/04/2025

    Dear ********, We apologize for any confusion or frustration regarding the recurring charges associated with your SwimOutlet+ membership. Our SwimOutlet+ program is designed to offer exclusive benefits, including special member pricing, free 2-day shipping on orders over $150, and up to 5% rewards credit on purchases, for an annual fee of $4.99. ? As outlined in our Terms and Conditions, the membership automatically renews each year using the original payment method, unless canceled prior to the renewal date. ? We understand that, in some cases, the membership enrollment may not have been intentional or the renewal may have been overlooked. To address this, we have canceled your SwimOutlet+ membership to prevent any future charges.? If you have any further questions or need additional assistance, please don't hesitate to reach out to our Customer Service team at *******************. We're here to help. Best regards, SwimOutlet Customer Service Team

  • Amy A

    Date: 12/05/2024

    Ordered a Suit for 2 day shipping. Paid extra for shipping. It has now been over 5 days still haven't received my Suit. Customer service did refund my extra 2 day shipping cost , but still haven't received anything. Now indicated it will be delivered in 2 days. While I'm already on vacation. So now the suit is not needed and will be returning it. I'm sure that will be a grueling process as well. 10 out of 10 do not recommend this Company.

    SwimOutlet.com

    Date: 03/04/2025

    Dear **** We sincerely apologize for the inconvenience you experienced with your recent order and the delay in receiving your swimsuit. We understand how frustrating it is when an item doesn't arrive as expected, especially when it's intended for a specific occasion like your vacation. Our Customer Service team has already arranged the return process with you on December 19, 2024. If you encounter any issues during the return process or have further questions, please don't hesitate to reach out to our Customer Service team at *******************. We're here to help. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Best regards, SwimOutlet Customer Service Team

SwimOutlet.com is BBB Accredited.

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