Business ProfileforSecuritas Technology Corp.

This has been a billing issue since it took over ICU Protection. When I had ICU Protection there were no issues. So I moved July 2022 to new address about a block or two away from the previous address. ICU took down my old camera and installed the new ones a few days later. The previous homeowners had Viviant Security. The two guys who came and installed my camera system took my Viviant Security box without asking me if I needed it. The previous homeowners told me the equipment was paid in full so I didn’t need to buy equipment. Since I already had ICU Protection and was in a “contract” .. I stuck with them. I called the company and messaged the guy asking where my Viviant box was and I received no reply. Securitas has now taking over ICU Protection. I called to make payments on the account and the lady told me that I had to provide my banking information over the phone to her or send a payment in the mail. Now this is 2024 well 2022 at the time.. we all use technology so why is there not a system in place for us customers to pay our bill and view our account (paid, unpaid, equipment cost). So needless to say. I sent the payment via mail. I never received a text, call or anything stating my account was paid or balance. Seems sketchy and weird. I called in January 2023 because we had a critical alert and we were not home. Guess what? The went to the old address. The equipment was moved and installed at my new address. So they lady had me send in some paperwork to update the address. It took a three months for them to update the address. How I know? I called every other day like I didn’t have nothing else to do. Once finally updated in April 2023, I spoke to a lady and asked to a billing adjustment. She claimed that she would send a request for billing adjustments and get back with me. I haven’t heard anything still and I’ve called several times. No one answers the phone. The system panel has been black since August 2023. No one answers the phone to cancel.