ComplaintsforAVADirect Custom Computers

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a custom B550 PC from Ava Direct on 8/2/2021 and received it on 8/30/2021. From the start, there were issues that were fixable on my end: drivers weren't up to date, necessary updates affecting the functioning of my computer wasn't installed, and my monitor displaying lines while plugged up to my graphics card (faulty cord probs). But there's one piece of hardware that, despite all I've done, refuses to work: the Startech Stardock. So, on 9/9/2021 I emailed customer service concerning the issues with the Stardock and received no response. A few days later, on 9/15/2021, I emailed again concerning the issues with the Stardock and newly discovered issues with the monitor and decided that maybe the company was swamped with orders from college kids and the like. Since then, it's been nearly 6 months and, to this day, I never received a response to that technical support request. Thankfully nothing is wrong with the graphics card, which I worried about with the monitor situation, but it's still really crappy business and worrying that I never received a response if it truly was busted and for the non-working Stardock to this day. Additionally, for PC users who don't know much about PCs, it's just not okay to ship something that needs so many updates right out of the box. Why sell a PC as if it'll be ready to go from the start when it wasn't for sure? Regardless, it would be great if I could get a response concerning how to get this Stardock working. If not, just refund me for the warranty I paid for: it's clearly purposeless if I'm not going to receive any warranty based services to begin with for a faulty piece of hardware you sold to me.

  Business response

  03/15/2022

  After investigation, it was determined the customer's messages were not received. Since being notified by the BBB, we have started an active dialogue with the customer. 

   

  AVADirect has offered to refund the cost of the warranty in full, and also continue to honor the warranty for the purpose of satisfying the customer's concerns. Currently, we are awaiting a decision from the customer to either send in the card-reader for replacement, or opt for a refund on the card-reader for them to pursue a replacement option of their choosing. 

• Initial Complaint

  08/10/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a mining rig on May 11,2021 and have not received it as of Aug 11, 2021. I was told I would have my item within 90 days, and have not received it. I spent over ***** on this item. They are scammers

  Business response

  08/11/2021

  Customer ordered this on 5/18, and held the order until 5/26due to uncertainty with the video cards that were going to be used. Customer agreed to our No cancel, no return policy on mining rigs, which inin place due to uncertainty in both crypto prices, as well as lead times onhardware. Customer agreed to all of this via email - No guarantee was provided. We received different video cards in stock on 7/28, to which customer was upgraded free ofcharge. The system is nearly completed, just pending additional cableextensions.

  As of yesterday, ******************* (Sales) spoke with the customer and no concerns were expressed, so we unsure exactly what the nature of the complaint is. 

• Initial Complaint

  07/02/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi,I placed a $3,434.22 order on June 7th on AVADirect with *******************. Order ****************. I was told via email that in two weeks approximately I should have my PC shipped since they had "assigned a GPU for me".I even approved a suggestion to purchase a more expensive GPU model to shorten the lead time. Also the *** and the *** had to be changed, contrasting poorly with the previously confirmed availability of parts via emails from ***********************.As the days passed by, and the computer ahs been paid entirely in advance, ************** stopped responding to his emails and I have not received a formal response from this company regarding my PC. I need this PC to be shipped *soon* or I will proceed with a chargeback, pure and simple. No refund, no excuses, no restocks fees (from the horror stories I've read)The lack of response is near abusive, given the amount already paid. This is scam territory when a company like AVADirect just ghosts a customer.I am waiting for a reply...

  Business response

  07/13/2021

  AVADirect was in contact with the customer a week ago, and the Sales Manager (***********************) was able to work with the customer to come to a resolution. The order is shipped as of 7/8.

   

  The customer's request to speak with ******************* has been provided to the appropriate parties, despite the order now being complete. 

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩