Business Profile
Collections Agencies
United Collection Bureau, Inc.Headquarters
Complaints
This profile includes complaints for United Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 231 total complaints in the last 3 years.
- 102 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am paying a debt that I have with ** ****** through a collection agency and United Collection Bureau keeps sending me a collection's letter! This debt is being handles by *************************.
Business Response
Date: 03/24/2025
see attached letter.Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not obligated for the debt claimed by UN COLL TOL. There is no contractual agreement between me and UN COLL TOL, and they have not furnished the original agreement as requested.Business Response
Date: 03/25/2025
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via *****Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with UNITED COLLECTION BURE plus they did not provide me with the original application like I asked.Account No: **** Amount Disputed: $1629Business Response
Date: 03/04/2025
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via *****Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by **********************, *** on my credit report. This account is inaccurate, unverified and violates the Fair Credit Reporting Act(FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal.If the furnisher cannot provide provide proper validation, it must be deleted per federal law.Business Response
Date: 03/06/2025
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via *****Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **************************, I do not have a contract with united collection bureau, they did not provide me with the original contract as I requested it.Business Response
Date: 03/04/2025
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via USPS.Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear *********** am writing in response to your recent communication regarding the above-referenced account. In accordance with my rights under the Fair Debt Collection Practices Act (FDCPA), I formally request validation of this debt. Please provide the following documentation:1.Proof of Ownership and Legal Standing:Documentation proving your legal right to collect this debt, including any Forward Flow Agreement (FFA) or other agreements showing the transfer of this debt.Any agreement between your agency and **************** that grants you the right to collect on this debt.2.Detailed Account Information: A copy of the original contract or agreement signed by me. A full payment history, including: The original amount of the debt. Any fees, interest, or additional charges applied. A breakdown of payments made toward the debt. The name and address of the original creditor, along with any associated account numbers.3. Chain of Custody Documentation: All records showing the transfer of the debt, including dates of sale and prior ownership history before it was assigned to your agency. This letter serves as a formal dispute of the validity of this debt. Until you provide complete validation, you must cease all collection activities, including reporting this debt to credit reporting agencies, as required under the ******Additionally, I request that all further communication regarding this matter be conducted only in writing and sent to my mailing address listed above. If you are unable to provide the requested documentation, I expect the following actions: Immediate cessation of all collection efforts related to this account. Permanent removal of any negative credit reporting related to this account. Written confirmation that you have closed this account and will not pursue further collection attempts. Thank you for your prompt attention to this matter. Sincerely,******* **********Business Response
Date: 02/27/2025
We have mailed a written response to the complaint received through the BBB portal directly to a party whose identifying information matches the identifying information of the complainant. Should you require any further information, please contact us.Initial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/10/25, I noticed a fraudulent claim on my credit report. I do not know of UCB COLLECTIONS or have any contracts or affiliates that utilize their services. My Identity was compromised a few months back and now I am receiving these fraudulent charges. I do not have any other information from UCBC other than a claim amount for $673. I have signed an affidavit and had it notarized verifying that this claim does not belong to me. I am requesting that this charge be removed from my credit report immediately and that UCBC never contacts me or tries to sell my information or this fraudulent claim to another company that will only open it up again. I have not received any correspondence from UCBC or conformation of a contract with them. I would like them to stop harassing me; This is causing me and my family unnecessary hardship.Business Response
Date: 02/28/2025
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via *****Customer Answer
Date: 03/03/2025
Complaint: ********
I am rejecting this response because: This contract with United Collection Bureau is not mine, and I do not consent to accepting the obligation. This contract is fraudulent, my identity was compromise, and I am not interested in negotiating an obligation that is mine. During these difficult **************** I refuse to allow my family more hardship for a fraudulent account. I will pursue legal action if the other party continues to pursue this matter. accordance with the requirements of the Customer Identification ********************** (CIP) rules implementing 31 U.S.C. 5318(l) (31 CFR 1020.220);
Sincerely,
****** ******Business Response
Date: 03/05/2025
If you are a victim of fraud/identity theft, please provide a copy of a police report, a copy of the front and back of your drivers license, and an FTC (***********) identity theft report.Customer Answer
Date: 03/10/2025
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ******Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *************************** ASSOC, I do not have a contract with UNITED COLLECTION BUREAU, they did not provide me with the original contract as I requested.Business Response
Date: 02/27/2025
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via *****Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***************************. I do not have a contract with United Credit Bureau. The original creditor failed to bill the correct insurance company.Business Response
Date: 02/26/2025
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via *****Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name ***** ********, a Federal protected consumer, and I am making this complaint company for committing identity theft. I have never given United Collection Bureau **** any permission to use any of my Identifing information to commit mail fraud by contacting me about an alleged debt they claim I owe. I'am legally refusing to pay this debt pursuant to 1692c(c.) I am demanding a cease and desist of all illegal activity, any communication and collection activity, any communication and collection activity, this and any alleged debts until United Collection Bureau **** can provide me with sufficient documentary evidence, such as trilateral contract, that I have any legal obligation to pay them. If this documentary evidence, cannot be produced and United Collection Bureau *** continues its collection efforts, I will file for litigation for actual damages caused and United Collection Bureau *** will be held liable for aggravated identity theft pursuant to 18 USC 1028A. extortion, theft by deception, securities fraud and mail fraud. Upon receipt of documents herein and of this Notice, you are hereby notified, Pursuant UCC 1 - 202f. Your prompt Attention and Response are both requested and required. # ******XXBusiness Response
Date: 02/13/2025
We have mailed a written response directly to the party whose identifying information matches the identifying information of the complainant. Should you require further information, please contact us. Please allow 7-10 business days from today for the response to be received by the consumer via ****.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.