Reviews
This profile includes reviews for Summit Racing Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 89 Customer Reviews
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Review fromR. W.
Date: 11/04/2022
1 starWaited 2 months nothing unreal I won't call them again it uck it was a good place not now
Summit Racing Equipment
Date: 11/07/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show your order ******* was placed on 9-28-22 via our website for part number MAH-FS1193VE and that item is shipped directly from the manufacturer to you. The delivery dates that appear on your reminder cards or in the order status section of our web site are provided directly from the supplier. These are estimated arrival dates, as stated on our website that you used to place your order. If any supplier cannot supply a backordered part prior to the date in question the date will then be moved accordingly. We apologize for any inconvenience this delay may have caused to you or your recent project.R. W.
Date: 11/07/2022
They said a month not 3Review fromharry c
Date: 10/28/2022
1 starI paid for 2 products for a total of **** and they were suppose to ship 2 days earlier then I receive a message that I need to verify payment. That they ALREADY HAVE! I canceled my order and will NEVER use them again and I will advise any of my customers and friends to stay FAR AWAY!Summit Racing Equipment
Date: 10/31/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issue you may have had attempting to place an order with us. Our records show you placed order ******* with us on 10-27-22. Since this was the first order you ever placed with us, and you had no prior account history, this order was placed on a verifications hold. We did attempt to reach you in order to verify the order. Our verifications department exists to protect both our interests, and also the interests of our customers. Our record show you requested the order be cancelled on 10-28-22 via our website, which was done. We have since refunded you in full. It may take a few business days for the fund to post back to your account depending on how quickly the bank or financial institution process the refund on their end. We apologize for any inconvenience.harry c
Date: 11/02/2022
I have placed many orders with this company previously! Also here it is 11/2/2022 and I received the FIRST notification from them stating I have a refund of **** coming. Not the other 800 plus dollars??Summit Racing Equipment
Date: 11/02/2022
Thank you for the additional feedback. Our records show this is the only order placed with us under your customer number of ********. You can verify this when logged in to your account on our website as well. We apologize for any possible confusion as to the payment on this order, or your refunds. All refunds are processed back to the original method of payment. Since you used two different credit cards to pay for your order, (one for the amount of $1700, and one for the amount of $890.36) these are processed as two separate refunds to the respective accounts. As mentioned, it may take a few business days for the funds to post back to your accounts depending on how quickly your bank or financial institution processes the refund on their end. We apologize for any inconvenience.harry c
Date: 11/08/2022
I received the **** on one card 11/3/22 and STILL NOTHING with the other ****** and my financial institution has not received any information regarding this..... This is bad business!Summit Racing Equipment
Date: 11/09/2022
Thank you for the additional feedback. We apologize for any issues you may have had with the refund process. As mentioned, the refund was processed on our end, but it does require an authorization just as a charge does. We did receive the authorization for the $890.36 and it should be posting any day to your account. We apologize for any inconvenience.Review fromJ. L.
Date: 10/17/2022
1 starOk let's hear Summit explain this one away..April 4, 2021, I placed an order for multiple items for my 68 Camaro. One of those items was OER K352 a convertible power top frame. They advised it will be shipped from manufacturer which I expected. So, during my wait I get shipping updates from time to time, and weeks go by, months go by with new dates and I patiently wait because I'm not at the point of installing this yet and I ordered it early so I would have it when I was ready. Well crunch time is near and I still had not received the order and I get excuse after excuse after excuse. After this I still can't believe I waited, but they had me believing I would receive the product. Now keep in mind my last Summit email announcement was a shipping date Oct 14, 2022. I decided I was going to personally call OER and find out the status on the top frames. Low and behold OER tells me these " HAVE BEEN DISCONTINUED BACK IN MARCH OF 2022" so Summit has been sitting on my money for over year and a half and they were continuing to tell me that it was coming by sending emails out saying, "shipping out by" whatever date they decide to put into the system". So today is Oct 17th 2022, and I am now processing for a refund let's see how long it takes me to get my refund back to bad its without interest. Goodbye Summit you once were a very good company.Summit Racing Equipment
Date: 10/20/2022
Feedback from our customers plays a very important role in our companys mission. We apologize for any issue you may have had ordering the convertible top frame. We have been in communication with the customer and reviewed the matter. We provided details regarding the back ordered dropship item, the breakdown in communication, and we have reviewed the matter with the vendor as well. We have processed a full refund and come to an amicable resolution for all parties involved.J. L.
Date: 10/21/2022
I agree with the comments provided by the Summit staff, and they have provided me a satisfactory explanation on the chain of events that happened with my order. I feel this review of the manufacture purchasing procedures by Summit may help others in the future not have to experience situations like mine. I am willing to give Summit the chance to earn my business again and hopefully we can move forward with the exceptional service they once provided.Review fromJOHN L
Date: 10/06/2022
1 starSummit = no good! Sent me out wrong part 3 fricken times ! I asked person i talked to , to please have shipping **** check that THE PRODUCT IN THE *** MATCHES THE ***** ON THE ***. I must have asked for too much because they sent the wrong product in the right box 3 FRICKEN TIMES. Besides not being very smart , they are also lazy AF!!! READ THIS CAREFULLY SUMMIT! IT IS CALLED BEING PROACTIVE . MAYBE MAKE A POSTER OR SOME S*** AND POST IT ** ** THE BREAKROOM WHERE YOUR EMPLOYEES OBVIOUSLY SPEND A LOT OF THEIR TIME DOING NOTHING !!! So 2 months pass by of this bull c*** and I still do not have the part or my $200 I spent on part! Said wait UP TO 5 DAYS for your money to be returned. Over 2 weeks and still have not refunded me my money. So I call them and you can hear nanny nanny boo boo go stick your face in *** *** attitude, right off the bat from the operator. She tells me a check is in the mail , wait another 2 weeks?? What the f ??? Can these people do anything right ?? And my bank (***** BANK) WILL NOT LET THEM CREDIT MY ACCOUNT THE MONEY THEY OWE SO THEY SENT OUT A CHECK ! I did not pay with a fricken stupid check! Man *********! I just wanted the dam part I needed !! 2 months out of work cause these a******* CAN NOT RUN A BUSINESS RIGHT !! i SHOULD HAVE BEEN INFORMED MINUTES AFTER BANK DENYING REFUND SO I COULD CALL MY BANK AND SEE WHY" THEY WOULD NOT LET US REFUND YOUR ACCOUNT ". Never has this happened before ! First time I have heard this excuse for company needing more time to pay and I have been in business 20 years !! AVOID THIS COMPANY IF YOU DONT WANT PROBLEMS ! Start up companies are more organized then these guys. Order from ***** or ***** **** or **** **** NOT THESE GUYS. WORST ONLINE PURCHASE I HAVE EVER HAD. PLEASE DO NOT REPLY AS YOU HAVE WASTED ENOUGH OF MY TIME ALREADY AND I HOPE YOU GUYS GO OUT OF BUSINESS REALLY SOON !!! TERRIBLE SERVICE AND BY THE LOOKS OF THINGS I AM NOT ONLY ONE !!Summit Racing Equipment
Date: 10/07/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show you placed your original order for SDH-3-3-5961X, slip yoke on 7-2-22 via our website and selected *****l as your payment method. On 7-22-22 you contact our customer service department stating you received the incorrect item in the box. The service representative you spoke with issued a prepaid return label, and also sent you a replacement order the same day (7-22-22) via next day air at no charge. You contacted us again on 7-26-22 stating you again received the incorrect item in the correct box. We again issued a prepaid return label and sent a replacement order to you via next day air at no charge. This time we did in fact inspect and measured the part prior to shipping the third order to confirm it was a ****** yoke with a ***** length. If it was inspected and found to be not as requested, we would have contacted you prior to shipping the third order. You contacted us back on 8-22-22 claiming it was still incorrect, and that you wanted a refund at this point. We issued another prepaid return label for you to return that one to us as well. Once we confirmed that all three yokes were returned back to us, we issued a refund to you on 9-29-22. This refund was issued in the form of a check since we could not refund the original ****** order due to the credit from that order already being applied to the replacement orders in order to send them to you at no charge. We apologize for any inconvenience this may have caused you or your project.Review fromTony P
Date: 09/14/2022
1 starWas purchasing backorder item in early August. Website said item was on backorder and expected ship date September 6th. Came September 6th, got email saying deliver now September 12th. Okay, that's fine. Then came September 12th, nothing. Reached out to support and they say delivery now October! You kidding me? Why sell item you can't offer within a decent timeframe. Never shopping again.Summit Racing Equipment
Date: 09/19/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show that your order was placed on 8-3-22 via our website. The item that you ordered was not in stock at the time you placed your order and this information was displayed on our website. The estimated delivery dates that appear on your reminder cards or in the order status section of our web site are provided directly from the supplier. These are estimated arrival dates as stated on our website. Unfortunately we were simply waiting for the arrival of your parts from the supplier. In the event a supplier cannot supply a backordered part prior to the date in question, the date will then be moved accordingly. Our records show that we did update the arrival date on your backorder as we were notified of changes by the supplier. Our records show that you requested the order be cancelled via our website on 9-14-22, and it was cancelled the same day. We issued a refund in full back to the original PayPal account you used to place the order on 9-15-22. It may take up to 3-5 business days for the funds to post back to the account. We apologize for any inconvenience this delay may have caused to you or your recent project.Review fromBarry Hainsworth
Date: 09/12/2022
1 starOrdered an Office Tube for an 09 *********** back in May of 2022. It's now mid September and I just received word; the part was no longer available. Had to chase Summit around once a month; only to receive BS excuses and revised shipping dates. Thanks for the good service.Summit Racing Equipment
Date: 09/16/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. None of the information you provided to the Better Business Bureau links back to any orders placed with us. If you can provided some additional info, such as customer number, invoice number, or the email address the order was placed under, we would be happy to investigate the matter further.Barry Hainsworth
Date: 09/16/2022
Re: Review of Summit Racing's performance.Order Date: May 02, 2022 Summit Invoice: # *******- Later credited.Notification: September 09, 2022 - Notification: Part ordered, was no longer available.Hope this helps you, provide better service.*****Summit Racing Equipment
Date: 09/19/2022
Thank you for the additional information. We apologize for any issue you may have had ordering the ** line. The anticipated shipping dates provided are estimates from the supplier. Unfortunately being estimates, these dates are subject to change. We do remain in contact with our suppliers and update any changes to estimated shipping dates in the order status section of the website. Our records show your order was placed on 6-2-22 and the item was on backorder at that time. On 9-12-22 we were informed by our supplier that this item was discontinued and is no longer available. We emailed you this information the same day and that we had to cancel the order and would be refunding you. We issued a full refund to you for this item on 9-13-22. Refunds typically can take up to 3-5 business days before the funds are posted back to your account. We apologize for any inconvenience this may have caused you or your project.Review fromDominick F
Date: 09/07/2022
1 starVery poor service. They advertise specials you have to apply for credit to get and then they dont honor the specials when you try to make the purchase. SCAM COMPANY.Review fromJOHN D
Date: 09/07/2022
1 starThey are incompetent bumbling idiots seriously dont waste your timeSummit Racing Equipment
Date: 09/08/2022
Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. Our records show that your order ******* was placed on 8-29-22 via our website and shipped out the same day. This was shipping to Australia via UPS, the method you selected at the time the order was placed on our website. You emailed our service department on 9-5-22 (labor day holiday) stating that according to UPS tracking the package was last scanned on 9-2-22 in Malaysia. Emails are answered in the order they are received. One of our service reps responded to you on 9-7-22, and stated we were filing a shipping claim with UPS and sending a replacement order to you at no charge. While shipping issues that arise after a package leaves our facility are outside of our control, we still offer our apologies for any inconvenience or delays this may have caused you or your project.Review fromJimmi the Greek S
Date: 08/14/2022
5 starsMy Customer service guy was Great. Evan spent over an hour helping me get everything I needed for a complete rear diff rebuild of my Gen4 Z28 Oddball. Summit shipped immediately. It's not their fault Ratech sells and packages openly in bulk. Nothing was clean or protected from damage. Thankfully Richmond DiD use a special shipping box as were the axles. Received replacement parts immediately But Same Thing.
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