Customer ReviewsforSummit Racing Equipment

Went to website ask for a specific part for a specific vehicle was sent the wrong part then got screwed out of shipping costs both ways. At the summit racing employees send you the wrong part you're going to get screwed for shipping charges both ways. THANKS FOR ABSOLUTELY NOTHING

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show you emailed our technical department on 4/3/24 inquiring as to which tailgate cable was correct for your application. Our technical staff replied to you on 4/4/24 and stating that part number, RNB-***** was a direct fit for your application based on the information you provided. You placed an order via our website on 4/5/24 for part number, RNB-*****. You called and spoke with one of our service representatives on 4/18/24 regarding the part being not correct for your application. Our representative advised you of the return procedures and policies if you did wish to return the item to us for a refund.

Tried to order a tremec 5-speed what a mess ended up getting it somewhere else

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. None of the information you provided to the Better Business Bureau links back to an order placed with us for a Tremec transmission. If you can provide some additional info, such as customer number, invoice number, or the email address the order was placed under, we would be happy to investigate the matter further.

I live in ****** and on orders over $300 we get free shipping so I ordered a Summit brand 4 barrel carburetor and received an e-mail that my order had been received and shipped dated March 26 2024 cool. March 28 2024 I received an e-mail stating they had received my return. I didn't send back my carb as I never received it so confused I called / texted. Summits response was that ***** had tried to deliver my carb 3 times and I was not available. So I looked for any notices that anyone from ***** had came to my home and found nothing next I reviewed footage of my door bell camera and nothing. So oh well I'll get my refund right ....nope it cost me $565 Cdn for a $400 American Carb but they don't reimburse shipping costs and duty charges. The rate of exchange also is not the same somehow after only a week so I received $491.00 for an item I paid $565.00 for but never received. I will never buy from Summit Racing ever again we use Rock Auto all the time never had any issue like this before.

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issues or confusion you may have had with your order. Our records show your order was placed on our website on 3/26/24 and shipped out the same day via ****** According to ***** tracking, it was unable to be delivered, and as such was returned to us. Your order total was $400.89, with a breakdown of $377.79 for the part and $22.90 for duties and taxes. You were refunded in the amount of $377.79 for the part total on 4/3/24. This is because we do not return duties and taxes paid on orders returned to us as being undeliverable. That said, as a one-time consideration, we will issue an additional refund in the amount of $22.90 for the duties and taxes. All prices on our website are in US dollars and we have no control over exchange rates and fluctuation in them. We apologize for any inconvenience.

My order’s shipping estimate was pushed back twice. Prior to making the purchase, I spoke to a Summit representative on the phone and was convinced to apply for a Synchrony Car Care credit card to use with the purchase. I did that with the understanding that I wouldn’t be charged until Summit Racing Equipment had my order at their warehouse ready to ship to me. Well, I was charged anyway and expected to make payments even though two months had gone by along with a third shipment estimate delay. Synchrony said they would file a dispute to not charge me until my order was received by Summit and for investigation purposes. Summit decided to not reach out to me and instead cancels my order. The response to my inquiry is that they cancelled it due to the dispute. I don’t get an apology no any offer for resolution, even though I had recently responded to an automated request as to whether or not I was willing to wait for the purchase (to which I said I would). I was hoping they would respond favorably, but instead was met with a brief, non-empathetic, and unfavorable response. I wonder how many more customers they would have retained and profited from if they were only more professional, tactful, friendly, and understanding. And I’m passionate about cars as a hobby, so I’ll just continue to give my patronage to other business locally and even bigger chains that have given me a better customer service experience. The Synchrony card is still useful, but I definitely disapprove of Summit.

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issues or confusion you may have had with your order. Normally yes, we do not bill credit cards for backordered items, until they come into stock. That said, the one exception is when using a Summit Speedcard with the same as cash financing terms on it. Our records show you placed your order via our website on 11/26/24 and selected the 12 months same as cash financing terms and confirmed the actual billing of the order upon checkout and completion of the order. Regarding the dates on the backordered item, the delivery dates that appear on your reminder cards or in the order status section of our web site are provided directly from the supplier. These are estimated arrival dates as stated on our website that you used to place your order. Unfortunately we were simply waiting for the arrival of your parts from the supplier. If any supplier cannot supply a backordered part prior to the date in question the date will then be moved accordingly. Since you initiated a credit card dispute regarding the charge for your order, the order was cancelled in accordance with our polices. We apologize of any inconvenience this may have caused you or your project.

Clutch went out in my 07 rx-8. I called ACT to purchase a clutch and they advised me to purchase from Summit as they were cheaper than buying from ACT directly. I thanked them, and then called Summit Racing. After speaking to their salesman *****, he informed me not only did they have the part in stock, but if I placed the order before 10 pm that my order would be shipped that day. I went online later that night to purchase it, WHICH ALSO SAID IT WAS IN STOCK, and would take 3-5 business days to ship. I placed the order, 5 days later, no email ever received, I checked my order status to see where it was at. It still said estimated shipping 3-5 days. I contacted customer service, and after 15 minutes was told that it wouldn't be expected to ship until the week of Feb 5th. Even tho I placed the order Dec 26th. I was stuck out of state, missed christmas and new years with my family, and summit does not care about their customer. They told me they would cancel the order and I would receive my refund in 3-5 days. 4 days later I checked on where my refund was, and they told me I needed to WAIT FOR ACT TO CANCEL THE ****** Summit stated if ACT doesn't cancel the order, then I would have to pay full price, wait until the part ships, then return it myself because, "We'd have to eat the money if they shipped it to us" quote from **************** manager ***. This company would rather the customer get bent over and rammed from behind then to give you your product or your money. I have never ordered a part from here, and never will again, and will continue to advise others to avoid this company.

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our company’s mission. We apologize for any issues or confusion you may have had with your order. Our records show you placed your order via our website on 12/26/23 for part number ACL-3000204. Our website does clearly show "this item ships directly from the manufacturer". and "an estimated shipping date of tomorrow". These are estimated dates based on information supplied to us directly from the manufacturers. Unfortunately, we have no control over vendor holiday hours and shipping schedules. You contacted us on 12/29/23 via chat and requested the order be cancelled. Since the item was being shipped directly from the manufacturer and the order had already been placed at that point, we needed to confirm with the vendor that they had not shipped the item out yet. You contacted us again on 1/2/24 at which point we had not received the cancellation confirmation from the vendor yet. We did receive cancellation confirmation on 1/3/23 and we issued a refund the same day. Once issued on our end, refunds can take up to 3-5 business days to be processed by your credit card company or financial institution before the funds post back to your account. We apologize for any inconvenience this may have caused you or your project.

Bought an almost 10k engine from them was shipped directly by atk upon arrival the engine wouldn't run or start after jumping through hoops and delays with atk for 4 weeks the finally had us ship then engine back now over 8 weeks later they still won't give us anything other more excuses and hold our engine and money hostage awhile summit refuses to help or make it right I am out over 8k for the engine also labor to put it in and all the time running pointless tests for atk to confirm what we new day one so another 5 or 6k in labor and wasted time while refusing to fix the problem with the engine we purchased from summit racing as they refuse to make it right at all

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issues you may have had with the engine you ordered from us. The manufacturer, ATK handle all warranty claims directly on crate engines. Unfortunately, the minimum time frame for this process (when all parts or blocks to rebuild are in stock) is a minimum of 4 weeks. During holidays and peak seasons, the times of course can be longer. Our records show you contacted us on 12/28/23 and the representative explained that many of our vendors are closed during the holiday season and they would reach back out to you again once they are open. We did speak directly with the manufacturer today and they confirmed that they were already in contact with yourself and the actual vehicle owner. They stated that the engine will be hitting the dyno to run and verify the shops diagnoses today. Once they duplicate the issue, they will pull it apart and inspect for the alleged manufacturing defect and handle the warranty process accordingly. They also stated that due to the contentious interactions between yourself (*******) and the manufacturer, that all communications regarding the results and return shipping of the product would be going directly through the actual vehicle owner (*****).

There products might be worthwhile but your customer service is much to be desired. Even after an automated response stated they had assigned my question to a representative and would get back in contact with me within 1-2 business days. A week later and still no reply. Thank you for not taking the time to address my question and getting back in a somewhat timely manner. For once I thought I had the perfect gift idea, now thanks to you Ill never find. Hope you have a Merry Christmas

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issues you may have had attempting to contact us via email. While normally we are able to respond to emails within 1-2 business days, currently due to the holiday season and above average email volume, we are currently further behind. We have received your emails, and they will be answered in the order received as with all email correspondence. We apologize for any inconvenience.

Been waiting 8 months for a part to ship. Summit Racing Equipment will not send you a notification that shipping date changes, they put the blame on the manufacturer about ship date. When asked for manufacturer contact they sent distributors contact instead. When first bought on website it says in stock and after purchased it said out of stock.they take your money and your left with depending on manufacturer to deliver.to me this fraud and deception.they will cancel your order and refund you money but you have to stay on top of them, and it will take them 3-5 buisness days to refund your money. I have screenshots and texts from Summit Racing Equipment to back everything I'm an declaring.there are even you tube videos on this and I believe there's needs to be a class action lawsuit against them.

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show that your order was placed on 4/24/23 via our website. You ordered part number SHI-471-40L which was shipping directly from the manufacturer. This information was displayed on our website at the time you placed your order. The estimated delivery dates that appear in the order status section of our web site are provided directly from the manufacturer. These are estimated dates as stated on our website. Unfortunately, we have no control over how quickly a manufacturer can produce and ship an item. In the event a supplier cannot supply a backordered part prior to the date in question, the date will then be moved accordingly. We show that in this case we did update the estimated shipping date on your order several times, as we were notified by the manufacturer. You contacted us on 12/17/23 requesting the order be cancelled and refunded. The order was cancelled on 12/18/23 and the refund was issued the same day. Unfortunately, once we issue a refund it can take 3-5 business days to be processed by the bank or credit card company's end prior the funds posting back to the account. We apologize for any inconvenience this may have caused you or your project.

While looking around shopping for Rims and Tires for my Jeep. Summit was offering up to $150 of Summit bucks with a New Summit Racing Card. Don't fall for this Scam, I followed it and opened a New Summit Card for this reason for a future purchase and Summitted my qualifying receipt for a $1200 purchase. months gone by with no Summit bucks. When called Summit to inquire about this, Summit told me it was 3rd party offer with Synchrony. When called Synchrony was told all was being processed. Been 1-1/2 yrs. never received any Summit Bucks? Told submission was closed with no additional information. Summit Racing shouldn't make offers they can't back up! Ript Off!!!

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any possible confusion as to any special offers or promotions. We have never offered any Summit Bucks for opening a Speedcard account. Occasionally we do offer a percentage off in the form of a statement credit when using a Summit Speedcard for qualifying purchases. The terms for such offers are as follows: New card holders who open a new account will be eligible to receive a 15% statement credit, up to $150, with qualified purchases in the specified time period. Existing card holders will be eligible to receive a 15% statement credit, up to $150, with qualified purchases in the specified time period.In order to earn their statement credits for any such offers, customers are required to do the following: Before or after they make their purchase in the corresponding date range of the offer, they will be required to register their purchase by either visiting synchronycarcare.sendmyrewards.com or by calling ************** no later than the final day of the offer. Statement credits will be offered on any single-receipt purchase made on-line, in the retail store or over the phone.

I never ordered from this website. I looked at their catalog and I needed a power steering pump. The power steering pump they had was on clearance and was significantly priced lower then other online stores. I ordered the pump. I received the pump and fortunately I noticed right away that it did not match my pump. The pump's high pressure line fitting was on the other side of the pump. I did not even open the plastic bag that contained the pump and started the return process. I returned the pump and did not receive the total amount I spent on the item. It was not my fault they sent me a pump that did not even match the picture on their website and was not for my car. I don't know what their policy is, but if they made the mistake they should refund the total price the customer spent on the item.

Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. Our records show that you placed your order ******* via our website for part number ADO-36P0678. This is a vehicle specific pump which is listed by the applications it is designed to fit on our website. You initiated a return via our website for this item and sent it back to us using our prepaid return label for a refund without contacting us. The item arrived back to us on 11-8-23. After the return was processed on 11-10-23, we issued a refund for the full amount of the item and any applicable sales tax, which came to a total of $56.29. Since your original order total was less than $109, you were also billed an $11.99 handling fee. As advertised on our website here: ************************************************************************************************, this is a non-refundable fee. As a courtesy, we will go ahead and refund this as well to you. Please allow 3-5 business days for this refund to be processed and posted back to your account. In the future, if you ever have any questions or concerns regarding a return or refund amount, we urge you to contact our service staff.