Reviews

Review Details

• Review fromBrandon S

  Date: 08/09/2024

  1 star
  Bought a box off the tool truck. 8500 taxes and all their fees. Been making double payments for almost a year as I assumed all the extra money would be going towards the principal of the loan yet it is not. They are just charging me interest for the next year. They calculate how much you owe with the interest on a 5 yr loan and it seems even if I double pay I will end up paying every dollar in interest anyway as they are applying it to future principal and interest payments. I asked the finance lady why the extra money was not going straight to the principle and she claims it goes towards interest as well which doesn't make sense because the interest is already paid from the actual payment??? Seems criminal to charge me the same amount of interest whether I pay it off in 2 years or 5 years
  

  Matco Tools Corporation

  Date: 08/14/2024

  Records show that ****************** applied for Matco Tools credit on or about September 29, 2023. He entered into a contract on that same day for the purchase of a 4 series, 3 bay toolbox with power. According to the signed contract, the total cash price of the toolbox was $7,966.00. The sales tax of the purchase was $557.62, there was an administrative fee of $50.00 totaling the principal balance of $8,573.62. ******************** interest rate is *****% for a total of $4,679.78. This is listed on ******************** contract under time price differential. The total amount financed by ******************, as shown in his signed contract is $13,244.40. The contract also outlines Mr. ******** payments terms. According to contract, ****************** is to pay $50.95 a week for 260 weeks. The first payment was due on September 29, 2023. ****************** is correct in saying that his account is paid ahead. As of today, his account is paid ahead $1,914.12. Should ****************** pay off his account early, all unmatured interest will be removed from the balance and he will save on interest. For example, as of today his total balance with all interest as of today is $8,987.04. However, his total payoff amount is $5,819.31. This payoff amount is good until September 6, 2024. ****************** can contact an account representative at ************ should he have any additional questions or concerns.

• Review fromDewight L

  Date: 08/02/2024

  1 star
  I turned in my impact (part no. MT3765M) over a year ago to my local distributor ( ***********************). I have yet to get it back as it was under warranty. I keep getting the same run around that Matco has switched multiple repair facilities/companies. There is no update as to when I will get it back. Ive had to buy another impact costing me more money and I went ahead and bought a impact from a different tool distributor just in case my new Matco one breaks and I have to wait indefinitely on it to get replaced.

• Review fromRob L

  Date: 07/28/2024

  1 star
  Pretty sad that a $900 battery operated half inch impact didn't even last 60 days... Not only am I very disappointed I am left to do my job without an impact... I seriously doubt I ever purchased another matco product as long as I am working....
  

  Matco Tools Corporation

  Date: 07/30/2024

  With the information given, Matco Tools is unable to locate record of ******************** purchasing any items from them or record of ******************** contacting them regarding issues with a tool. It is recommended that ******************** contact Matco Tools at 866-BUYTOOL *************) so we can assist him with this matter.

• Review fromStewart S

  Date: 07/08/2024

  1 star
  Local tool truck guy stopped coming around and to quit dealing with Matco for what ever reason he had, the Matco app for me now is messed up and I cant make a payment They sent me some letter saying I wasnt allowed to pay ahead of schedule and that they wanted 124 a week I received no phone calls from corporate or finance department Were quick to ding my credit report for 30 days late after I met back payments and went current because they changed the way I have to pay my bill. Thorn in my side for all the business Ive given them- Matco is quickly turning into snapons rere little cousin and they not even supporting or zipcode right now, A simple phone call or notification could of avoided yall fking up my credit because of a lack of YOUR support structure and obviously retention is an issue across ***** So from me , ************************* I vow to not buy or deal with you as much as humanly possible from here on out for lack of customer service and fkn up my payments Ive made through the years, My Matco financing disappeared off the App with no explanation Yall initiated with no recourse of correction
  

  Matco Tools Corporation

  Date: 07/10/2024

  ************** applied for Matco Tools credit, through a local distributor, on January 20, 2022. He signed a contract on that same day for the purchase of a used Mac toolbox. The total financed amount, including interest,tax and administrative fees was $7,648.27. ************** was to pay $29.53 per week starting on January 20, 2022. As a courtesy, payments can be collected by local distributors while the end user is working at a shop the distributor is servicing. However, it is the end users responsibility to ensure that payments are being received by Matco Tools ********* Services. ************** made payments directly to his local distributor until December 13, 2023. 
  Matco Tools strives to accommodate all our customers by having a distributor service every shop. Unfortunately, this is not always possible as distributors are franchisees, who are independent contractors and not employees of Matco Tools. Pursuant to the *** Master Agreement signed by Matco Tools customers, ********************** does not guarantee that there will be a distributor to collect payments from the sale or assist with warranty issues because of the possibility that a franchise distributor separates from Matco Tools.
  Mr. Snappss account was brought in house for handling on or about March 11, 2024, upon the distributor closing his franchise.  Calls were made to ************** starting on March 12, 2024, advising him that the distributor closed his franchise and that all payments should be made to the corporate office. ************** did not answer his phone or return the call efforts. A letter was also sent advising him how to make future payments. Monthly statements were sent to ************** starting in March 2024. Quarterly statements were sent to ************** from April 2022 until December 2023.
  **************** account was paid ahead due to a $700.00 payment he made in December 2023. Therefore, his account was current until May 2024. Collection calls started on June 28, 2024, when **************** account was past due for more than a monthly payment. ************** did not respond to the collect efforts; therefore,his account was reported as 30 days past due for June 2024. ************** contacted Matco Tools on July 1, 2024, and made a one-time payment of $160.00 to bring his account current. He also set up automated monthly payments of $127.86 to start on July 19, 2024.
  Matco Tools does not see any wrongdoing. They attempted to contact ************** by phone, letter, and statement however he did not respond until after his account was reported as 30 days past due. However, since ************* has brought his account current and set up automated monthly payments,Matco Tools has updated his June 2024 credit reporting to current as a one-time courtesy. He should see this updated reporting shortly.
  ************** can contact the ********* Services Department at ************ should he have any further questions or concerns.
  

• Review fromLeroy P

  Date: 06/22/2024

  1 star
  Places a order for middle tool box on February 2023, signed contract for said tool box on July 2023. Received box on September 2023 and it was damaged and twisted and wouldn't lock due to warp of box. Pictures and video was taken and sent to dealers district manager and another box was ordered and in the meantime damaged box was left in parts room of my work. Was making payments since delivery but as time passes I got tired of paying for something it seemed I was never gonna get. No one has contacted me except Matco credit and I refused to pay or would at times would catch up payments but now have stopped all together because who would pay for something you don't have if you finance anything you should have item in a reasonable amount of time. Here I am 10 months from replacement was ordered and still no box. Matco credit has tried to contact dealer and no reply. Called Matco tools customer service. He left messages with dealer and his district manager and no one has contacted me as of yet except Matco credit. At this point all I can do is wait for Matco to make a move and then hire legal representation. This seems only way I will get anything done because I lost all trust in this company. All I can say is never sign anything till you have correct item In front of you in new shape and working as it should. I have deffently learned my *******
  

  Matco Tools Corporation

  Date: 07/08/2024

  Matco Tools appreciates **************** patience while this warranty issue was investigated. It appears that multiple factors contributed to the delay in the warranty of **************** drawer. **************** signed a contract for the drawer in question on July 11, 2023, with local distributor. Matco Distributors are franchisees and not employees of Matco Tools. In order to assist its distributors, Matco Tools provides several financing plans to qualified distributors for larger purchases made by their creditworthy customers so that distributors do not carry such a large receivable over an extended period of time. One of these plans is a Purchase Money Security (PSA) whereby Matco purchases the customers contract from the distributor. Therefore, Matco Tools Corporation does not have direct contact with customers during the sale. The sales contract **************** signed states that he received the drawer that day, therefore Matco Tools Corporation had no reason to believe that **************** did not receive his drawer that day. Matco Tools Corporation cannot speak as to when the drawer was delivered to ****************. Records show that on November 2, 2023, Matco Tools Corporation was notified that there was a manufacturing defect which caused the drawer to be slightly crooked. This caused the locking mechanism to not line up while installed on **************** toolbox. On that day **************** distributor contacted the warranty department to order a replacement drawer. Matco Tools manufactures their toolboxes once they are ordered. It is unclear what caused the issue; however it does not appear that the replacement drawer was manufactured at this time. In January **************************************************************************************************************************************************************** November 2023. Production of the drawer was requested shortly after. Unfortunately, around this same time Matco Tools held their annual expo. During this expo event, distributors can order many items, including toolboxes, at reduced prices. This caused a further delay in the production of the replacement drawer. The replacement drawer was received by **************** distributor on or about April 9, 2024. The distributor who sold **************** his drawer is not servicing the shop that **************** is now working at. **************** is also working 3rd shift. These two factures further caused a delay in the installation of the replacement drawer. The distributor contacted **************** once he received the drawer to arrange a day and time for him to travel to **************** new shop to install the replacement drawer. The original day and time was cancelled by **************** and the distributor has not been successful in making arrangements to install the drawer. Matco Tools acknowledges that this warranty claim was not handled in a timely manner. To thank **************** for being a valued customer and for his patience, ********************** agrees to remove any late marks on **************** credit report since July 2023 and to put any past due to the end of **************** loan, once the drawer is installed and this matter is resolved. **************** has received 6 past due reportings since July 2023 and his account is past due $253.10 as of today. No late fees have been applied to **************** account to date, however if any are applied Matco Tools will also remove those. **************** can contact distributor ***************************** to make the necessary arrangements for ********************** to install drawer. Matco Tools has spoken with **********************, and he is ready to make these arrangements for ****************, however said that **************** will need to contact him as he believes that he has exhausted his efforts contacting ****************. **************** has stopped responding to his requests to make arrangements to install the drawer. Matco Tools apologizes to **************** for the delay in the production of his replacement drawer. This matter was not handled up to Matco Tools standards. However, Matco Tools is happy to report that the replacement drawer is in the possession distributors *****************************. **************** should contact ********************** to make the arrangements to have his replacement drawer installed. Once this is completed, Matco Tools will make any adjustments needed to **************** account, as described above.

• Review fromShay H

  Date: 06/03/2024

  1 star
  Everyone in the office from the new guy to the senior manager is incompetent. I can hardly believe people get paid to know so little. I would be fired if I was sloppy and not knowledgeable.

• Review fromTristan B

  Date: 05/02/2024

  1 star
  The worst tool company ever to exist, compound interest. They tell you that you are getting a box for 2600 then end up owing 11000$ and the payments arent what they said.
  

  Matco Tools Corporation

  Date: 05/03/2024

  According to Matco Tools records, ****************** completed an application for Matco Tools Financial Credit with a local distributor on March 10, 2023. On that same day, ****************** entered a contract for the purchase of a 2Series 2 Bay Toolbox for $4,543.00, a 16-piece 72 tooth metric extra-long combination ratcheting wrench set for $537.95, a 3/8 high speed rachet kit for $272.95, an impact wrench for $942.71, a drive flex rachet for $263.95, a 3/8 extra-long locking flex ratchet for $154.95 and a 3/8 extend reach high speed ratchet for $322.95. According to the signed contract, the total cash price of the items purchased was $7,038.46, not $2,600.00 as ****************** alleged. The sales tax of the purchase was $580.67, there was an administrative fee for $50.00 totaling the principal balance to $7,669.13. Mr. ******** interest rate was *****%, for a total of $5,450.47. This is listed on Mr. ******** contract under time price differential. The total amount financed by ******************, as shown in his signed contract, is $13,119.60. The contract also outlines Mr. ******** payment terms. According to the contract, ****************** is to pay $50.46 a week for 260 weeks. The first payment was due on March 10, 2023, the date that the contract was signed. The payment terms have not changed. Matco Tools is unclear on why ****************** believes that the terms have changed, or that the terms of the contract were not clear to him. Should he wish to discuss this matter further, he can contact an account representative at ************.

• Review fromMamie L

  Date: 04/01/2024

  1 star
  They are rude and interrupt you every chance they get and they do not care about how the represent theirselves to anyone and they will not do anything about if u want to have a repossession or if you just don't want to have your tools anymore. So I wouldn't recommend buying anything from them at all
  

  Matco Tools Corporation

  Date: 04/04/2024

  Matco Tools is unable to review this matter with the information provided. There is no record of a loan with *******************************. If she wants to provide additional information, Matco Tools will be able to look into this matter to ensure it was handled appropriately.

• Review fromAustin R

  Date: 03/26/2024

  1 star
  Will never buy from them again. The paint is horrible Ive gone through 3 boxes now and have been waiting over a month to get my new box warrantied with no answer on what they are doing. Poor customer service when called nobody ever knows what is going on. Save your money and buy elsewhere
  

  Matco Tools Corporation

  Date: 04/17/2024

  Matco Tools apologizes for the delay in handling Mr. ******* warranty claim. We appreciate him bringing this delay to our attention. Matco is pleased to update that a replacement box and locker, parts 4328TB and 4028LKR have been ordered. Mr. ******* original box, parts 4325RP is no longer being made so it was determined that 4328TB was a suitable replacement. If **************** has any additional issues regarding this, he can contact Matco Tools at 866-BUYTOOL *************).

• Review fromBenjamen S.

  Date: 03/12/2024

  1 star
  Is there an option for no star?? that's what I think at the moment. Have invested a lot into Matco tools and recently found out that they do not stand behind their products, they will basically take your tools from you with no plan on returning it if sent off for warranty issue or any sort of repair. Customer service they pretty much offer no service then to pass you to the next representative. The truck guy will avoid and when you do finally track him down be ready to be treated like your concerns don't matter. This is coming from a person who bought nothing but Matco tools and always paid for everything up front. I don't owe them money now and never have. I will never spend another dollar on them, and I highly recommend others not to!!!!
  

  Matco Tools Corporation

  Date: 03/21/2024

  Matco Tools appreciates ******************** bringing this matter to our attention. Upon review, Matco Tools agrees that this warranty claim was not handled up to our standards. ******************** has been contacted by Matco Tools *************************** and informed that Matco Tools will be shipping him a new, replacement impact wrench, part number MT2779G. The part will be sent via expedited shipping and is expected to be delivered to ******************** on Monday, March 25, 2024. If ******************** has any additional issues regarding this, he can contact Matco Tools at 866-BUYTOOL *************).