Business ProfileforMatco Tools Corporation

In October 23 I sent my 1/2 inch impact in for repair because you could only turn it with a pliers, the issue was shown to the Matco dealer, she stated the it wasn't right to have to do that since she was a technician in the past. I told her if its over 150 don't do it and give it back to me. She took it and brought it back 2 weeks later and nothing was done to it at all. gave it back to her and waited another 2 weeks and came back with the same issue, sent it back for another 2 weeks and still the same issue. She said maybe its just stiff so use it for a couple weeks. 2 weeks went by and the same issue, she took it again for 2 weeks and still the same issue, was told there was nothing that can be done and they said it was right. During this time the representative was taking the payment for the repair and my tool wasn't fixed. payments were pulled out of my account from 11/09/23 until 12/21/23 which was a total of ******. I kept asking her what's going to be done about this and told me to contact her district manager, started calling him in Jan 24 and didn't get a call back until mid Feb 24. Finally talked to him and stated to get it fixed and send a repair receipt and it would be taken care of. I sent it with the Snap On dealer and had the impact back in 2 weeks fixed, it cost me another 200. So now I am out ****** to get it fixed. The dealer came in today and I asked her again and she said she doesn't know and I have to call the district manager. Called him on 4/11/24 asked him what was going on with the issue, he seemed confused and bothered that i called him about this. He asked if I sent the receipt I said was over a month ago. He said that Matco will deal with reimbursing me when they get enough of them. I said I have been dealing with this impact issue for 7 months and something needs to be done to fix it. I was told that its not the dealers issue and its Matco's issue to fix this problem. So I was not able to use my impact for about 3 months, had to borrow 1