Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-14-2024
  $7078
  Tree removal, brush clearing,
  Tree pruning
  Stump grinding
  Cable application to stabilize tree
  Did not complete the work. Brush only cleared on 1 side, no cable applied to tree
  Over charged on the tax - charged 8.9% (Butler County 6.5%)
  Tried to add $700 by writing a sum and then claiming it was just bad handwriting. Crossed out and wrote another amount. (see contract) - attached
  I received an advertisement in the mail - attached
  
  I know I did a stupid thing paying them. In my defense - I am grieving the loss of my mother and not making clear decisions.
  I don't know if I want them to come back and work in my yard again. They used a piece of my equipment without permission, and left it in the field in the rain. I didn't even realize it was mine until the next day. I went out to get what I thought was theirs out of the weather and found it was mine. This was a terrible scam and I know I was so very careless. I just wanted to trust them because the work was so hard and the weather was very hot.

  Business Response

  Date: 09/09/2024

  I have an appointment with the customer next Wednesday to resolve the issue. 

  Business Response

  Date: 09/13/2024

  We went there today and did more trimming on hillside and on the trees. The cable was in the Bradford pear tree the whole time she didnt see it but it was there. We took pics. She’s mad my guys used her equipment I apologized about that very unprofessional. But all the trimming and cutting on hillside is complete. Yea some is growing back now but we cut what’ was agreed to cut. Job is complete 100%. Even touched up trees by house.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by Keaton Tree Service on August 8th 2022 to have tree services. They were doing a job in a neighboring yard and approached me. The job included banding a tree near the neighbors home and providing stress relief via limb removal on a second tree. I am retired with a wife and 2 young adopted boys to care for and thus tree service was not at the top of my list. He stated they were a family business both bonded and reliable and he had children of his own. He stated this work needed to be done because not to do it could be dangerous and cause future problems. Thus having been convinced this work NEEDED to be done I wrote a check for $2100 dollars.
  They started the job toward the end of the business day on August 8th but we had prior commitments at school with the children and could not stay so we paid in advance. Tree one was banded. Tree two looked untouched specifically limbs which had been agreed to be removed that were still attached to the tree. We called on August 9th and 10th with the same response that they were still in the neighborhood and would be back that day or the next to finish the job. They never came back. The third phone call did not even receive the courtesy of a reply. Our check was cashed and the job was left incomplete.

  Business Response

  Date: 01/25/2024

  Business contacted BBB stating that they resolved the issues with the consumer a year ago.

  Customer Answer

  Date: 01/26/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ****