Business ProfileforGetaway Cabins

On October the 8 th I reserved cabin #37 the bliss cabin for October 25-28 three nights,it was represented as a newer cabin. Upon arrival the conditions of the cabin were very dirty, the dishes and cookware were crusty, you can see the frying pans hanging on the wall in one photo, the floor was sticky, all heat/cooling vents were jammed with debris as were the bath and ceiling fan. The toilet had what I thought was rust stains turned out to just be filthy after I cleaned it. The plastic covers on the buttons for the hot tub were totally ripped up and the headrests were also missing. The canopy of the bed was gone as was the rug in the room. The decor includes dusty fake flowers and the DVD player and cable box were totally covered in hair and dust. The loveseat was so broken down that when we sat on it we both rolled to the middle like a taco, also the bar stools were so wobbly you couldn’t sit on them. The gas grill was rusted out which I immediately complained about and they did bring out a brand new grill, unfortunately that’s the only good thing about our stay. It was warm when we arrived but as soon as the heat came on my husband got a headache and I started to feel sick, it had to be from debris in the vents. I was appalled that the “maid” left an envelope for tips because clearly they rely on the renters to do the cleaning. When I called to inform them that we were leaving a day early due to the conditions, they said I should have let them know and they would have come to fix what was wrong, that would have taken a lot of time and intrusion in my vacation, I really just wanted to go home. So we left. I left a message with the receptionist and no one got back to me, I requested that they refund the one night and I have heard nothing, I get that I pay for the nights we stayed but due to the conditions I believe they should refund me for one night. This cabin is not anything like it was represented on the website.