Business ProfileforGermain Chevrolet GMC Buick Cadillac Sidney

First time purchasing a vehicle from Germain and ended up purchasing two. Even though both vehicles were as-is, our salesman guaranteed that each vehicle had to pass a safety check, or they wouldn't let it off their lot. I was buying two Buicks which are relatively reliable cars, and I am not worried about minor issues. The report they gave us on my wife's vehicle had the TPS sensor light with the possibility of the sensor being bad. We were told that they put air in the tire, and it would take 50 miles for the light to go off. If not, they would look at replacing the sensor since it was the only item we asked for on her vehicle. 100 miles later, my wife took it back to the dealer to have it looked at once again. While there, she also asked about the windshield washer fluid, but was ensured that they filled it. Upon further inspection, our salesperson told her that there was only 19 pounds of air in the tire and that he had now filled it himself. That is a definite safety issue that they sent us away with. When my wife returned home, I checked her fluids and added 1 entire gallon of fluid to the reservoir. Both of these items were simple maintenance items that should be looked at and weren't. Furthermore, we were told they were, so we were lied too as well. With the vehicle I purchased, my only request is that it would be detailed before delivery. It wasn't even swept. Prior to getting there to purchase the cars, my wife dropped off all our paperwork at noon and went to the bank for a cashiers' check. To do a cash deal, it took over 3 hours. The reason for purchasing local was to have a dealer we could trust to do our service for years to come. After this experience, we will not return to Germain for any of our service needs. We are also looking for a 3rd car for our daughter but will not look at Germain for this purchase. This is definitely not the family friendly environment that Dan Hemm provided to Sidney for years. I do NOT recommend Germain.

we apologize for not living up to the customer's expectations, however both vehicles were safety checked as stated. as for cleanliness of the vehicle if it did not meet expectation, we will gladly detail the vehicles for the customer at their convenience and top off any fluids we may have missed in the process. 

We strive to meet the community's expectations every day through hard work and communication with our clients and truly apologize for any inconvenience we have caused this customer.

 

 

Both vehicles could not have been safety checked as the issues I mentioned before. One thing I forgot is that our new mechanic told us the codes for the airbags had been reset which is a huge safety issue. Germain is about selling cars, not helping customers. Also, as I stated, I filled the fluids myself after my wife was assured the 3rd time she returned that his had been done. Missing simple things like air in a tire and filling washing fluid, and now finding out about the deleted code, tells us that we cannot trust your company to do the right things, so we are choosing not to return to Germain for any service or sales needs. We will do service with ***** ***** or **** ******** even though both are 20+ miles away, we cannot trust this local dealer for simple tasks. As for detailing the cars, you had the entire day on Monday to get them ready as we confirmed purchase at 9 AM and didn't arrive to the dealer until 3:30. It then took until 6:40 to get out of there. I would've expected the best with the amount of time you wasted of ours. Instead, no real apology, we were told that if we had a complaint to take it to the service manager. It was a sales issue as we didn't take the car to service, you did, and you should've made sure it was on the up-and-up before we took possession.