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            Business ProfileSonesta Es Suites

            Hotels

            Contact Information

            2670 East Kemper rd

            Sharonville, OH 45241

            (513) 772-8888

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2670 East Kemper rd, Sharonville, OH 45241
            BBB File Opened:
            6/8/2023
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            06/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We checked in on 3//23/23 me and my son. I used my debit card to pay for my room and he paid cash for his room. The manager charged my room and his room both to my card which was 392.00 for his room and 350.00 for my room. We have been give nothing but a run around and she said we were lying and basically made fun of us. So I guess she pocketed the cash. We have tried everything to get my money back with no luck. We even had the police try after dealing with the hotel for 3 months but they was told the camera only goes back a moth. So I guess she thinks she got away with my 392.00. She is a big crook that doesn’t need to be working in the public. I don’t know her name but she was tha manager on duty that day of 3/23/23. We stayed in rooms 110 and 111. Please help and Thank you. Ps. She didn’t give us a receipt for the cash. Later emailed my son a receipt for both rooms on my card.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Rosanne M.

            09/18/2023

            If I could leave 0 stars I would . Garbage in halls, extremely dirty bathroom. Cracks in tables, with table in kitchen wobbly. Dresser Drawer didnt close. Carpets stained and filthy. Contacted management to address concerns asking for a CB and have not received a call

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