Complaints
This profile includes complaints for Oakwood Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In addition to the extreme lease buyout fee, upon moving from another state with movers scheduled to deliver my belongings, I walked into my assigned unit (at Pointe at Polaris) which I was not able to see prior to moving in (when I came by the leasing office weeks before) to find a filthy kitchen sink, nasty bathroom sink and shower, hair that belonged to someone else on the countertops and in the bathroom sink and shower, sticky cabinets and sticky/dirty door handles (throughout the whole apartment), a marijuana smell in the closet, urine and possibly other bodily fluids on the toilet, stains in the closet carpet, a funny smell in the unit that did not go away, little bugs crawling around in the shower on a daily basis, and brown water spots or something dripping from the balcony door on the inside of the unit. Yet, after having signed a lease and having my belongings moved in, I had no choice. All of these things were brought to management’s attention via email and/or in person upon moving in. Someone was sent in to “clean” the unit to the best of her ability but it still was not clean and, no matter what, I could not “unsee” what I saw nor could I risk going to work smelling like marijuana, so I lived out of boxes and kept my clothes packed up in the closet. This was humiliating and disgusting. Yet, I am also being required to surrender my deposit as a part of the buyout agreement. This is greedy and inconsiderate.
Business Response
Date: 10/26/2023
Hello Ms. ******,
I have researched your case, and understand you have agreed to pay the Lease Buyout. Your case is actually in the hands of our Attorneys. I attached the letter on their findings, that were inconclusive to follow our lease policy on ending a lease agreement early. We have to abide by the lease agreement and follow all policies and procedures for every resident.
We will not be refunding your deposit, we will follow the Lease Break Addendum options you were given.
Thank you!
Customer Answer
Date: 10/27/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20782781
I am rejecting this response because:This is the first time I am seeing the letter from your attorney. I am not sure if you received all of the emails that I sent. However, I provided a letter on 10/20 certifying that I am eligible to request a reasonable accommodation. Nevertheless, I will provide more details as requested by your attorney in the attached letter and submit that to him.
I was told that a reasonable accommodation would not be provided and that it does not have to be. I have mailed the funds as of yesterday but have not signed the agreement/anything that I do not agree with.
Thanks for the response and letter.
Regards,
******** ******Initial Complaint
Date:09/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I lived at The Ravines at Westar from 7/29/2022 - 8/14/2023.
Upon moving out I received a bill for $1658.11. I have that itemized below with my comments.
$106 fee for returning my keys late - My move-out date was on a Sunday and I made two attempts to drop off my keys but no one was in the office. I did return them the next day on my lunch when I could hand them to management and discuss an issue.
$235.38 fee for final water bill - This I will pay, but please note that a single person living in an apartment does not use this much water. I realize that the water is submetered by Oakwood who also owns Buckeye Utility Billing Services. Charges are inflated by at least 30%, then a $5.00 admin fee is added. Source: ****************
$1316.73 replacement of all carpet, pad, and sealing of the floors. - When I turned in my keys I let property and maintenance management know of a mold issue I recently discovered. I had been sick for months and had been to the doctor several times. It was suggested that the symptoms aligned with mold toxicity and I was advised to do an airborne mold test. See attached photos.
I told management how sick I had been and that they needed to replace the carpet before they leased it again. I didn't complain or ask for anything. I left the place clean and I have pictures of every room. Today I received the charges stating that the carpet needed to be replaced due to pet damage. I did not have a pet living in the apartment, except for an occasional visit from my daughter's 7lbs miniature pincher.
December 24th several of our units flooded, mine being one. No one would answer our calls or emails for help. The basement sat wet for 4 days before they put fans on the carpet. The carpet in the basement wasn't the worst though, the sample from the upstairs where we slept is horrific.
Someone needs to take care of these charges and return my deposit.Business Response
Date: 09/18/2023
Hello ****,
I have reviewed your complaint and dispute. I understand you received the same information from the Property Manager today. I was able to see the carpet pet urine stains with all the photos she has on file from your move out. I attached your move in inspection where there was no pet odor or damage when you moved in. It only takes one visit of a pet to urinate on carpet. It was seen by the office staff, the dog you had was leashed up behind your patio several times.
I have attached the move out inspection, that shows you where we do a carpet replacement cost reduction based on age. That figure is on the last page of the inspection sheet attached. You will see on the actual carpet vendors invoice, it cost us double what your being charged
As for the Water bill- it is in arrears by 6-8 weeks, so that is not just one month on your final billing.
As for the photos of the "petri dishes" tells us nothing specific. When the pipes burst in December due to below freezing temperatures, we acted immediately with carpet extractors, fans, etc.
If you did not receive the photos of the carpet pet stains, I would be happy to email them to you directly. There are several showing in every room of the apartment home.
At this time what you are being charged for is fair and proven.
Thank you
Initial Complaint
Date:09/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of 8/1/2023 my washer has not worked a work order was placed 8/8/2023. Maintenance has been to the unit 8 times and once additional with a tech and the unit is still not operational as of 9/1/2023. When asked if we can switch units the answer is, “we can’t due to liability”.Business Response
Date: 09/01/2023
Hello *******,
You just left me a message about an hour ago. I apologize I was unable to return your call immediately. The Regional Manger is out today, so I needed to do some research so I could assist.
The office tells me you have never spoken to them about your frustrations, and that they did offer you a vacant unit to use the washer as you needed. Our policy is to call out an appliance repair vendor to determine and or fix the issue. As you know the service industry is very low on employees so we too are feeling that. the Vendor did come out, and thought they had fixed it to find out it was not fixed. I spoke with the property just now, and they will be swapping out your washer for a working one before the end of today.
Thank you!
Customer Answer
Date: 09/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. Although I did express frustrations many times with them, next time I will know to make a large scene, especially when entering my apartment without notice, again…
Regards,
******* *******Initial Complaint
Date:05/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I are currently in a lease at the Fenimore until Feb. 2024. I recently had surgery for a medical problem and now require assistance from my Mother who lives 1.5 hours north of us. I have a 1 year old son who I have issues lifting and carrying due to this surgery and my mother is our helper. We also currently live on the 3rd floor and I cannot safely get up and down the steps any longer. I have 2 letters from OSU Wexner physicians (Surgeon & Neurologist) who state that I cannot safely reside in my apartment anymore. I've sent these letters to The Fenimore and they are stating that they cannot let us out of our lease due to this. They said we owe 3+ months rent to break our lease without any issues. I've informed them multiple times that legally they cannot make us pay because I have a medical issue that requires us moving somewhere else. We already signed a lease for our new apartment and are moving 45 minutes north and in a 1st floor unit because I need the assistance of my Mother and no stairs. I've also e-mailed the Fenimore since 5/1/23 and they have refused to respond on multiple occasions. I have all the e-mails saved from trying to reach out to them. I also have a long list of issues we've had since arriving here 7 months ago. They failed to reply. Corporate is now not working with us either. I need help.Business Response
Date: 05/19/2023
Hello, I have reviewed your complaint. I will let you know for some reason I was unable to download or open your attachments, they were not the normal PDF, I'm able to open normally. However, I really don't need those to reply to your complaint.
I have attached your lease agreement- as you know this is a legal binding contract, and the contract clearly states that you are responsible till the expiration date- period. Though we are a business, and we do understand life events come up that are out of anyone's control, we can offer a Lease Buyout option. I have attached your lease and the buyout addendum for your reference. Please understand that a doctor's note does not suffice to breaking the lease "legally". Our contract is legal.
We have many residents that run into life issues, and allowing anyone of them, at anytime, for any reason to break the lease with out penalty, is not possible to keep our business running. The lease buyout will assist you with a smaller amount due, in lieu of holding you to pay monthly rent for the next 9 months- the buyout is your best route at this time.
Thank you
Customer Answer
Date: 05/22/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20074935
I am rejecting this response because they are stating that the State of Ohio does not have laws regarding medical documentation to break a lease. I'm not paying money to them regarding this.
Regards,
***** *******Initial Complaint
Date:05/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted this company 4 times now regarding my incident regarding a property I applied for. To date, I have received zero communication from the company. Terrible customer service!
Applied for a unit, was told the one that I applied for couldn’t be held for more than 14 days. If that’s the case, why does your application pick a date more than 14 days for a move in. I was also promised a unit would be in the market the week of March 15th and I would be assigned to that unit. However, that was a misleading promise as the unit never became open because the tenants did not turn in their notice to vacate. I stopped looking at places to move into because of this promise. Since it was a lie, I had to sign a month to month at my previous place as I stopped looking and couldn’t find another place before my lease ended.
Based upon my interaction with one of their property managers, I am requesting a refund for my application fee and all other fees and to be contacted by the corporate office as to why my requests have been continuously ignoredBusiness Response
Date: 05/18/2023
I have emailed with ***, apologizing for the service he received. We have agreed to refund those fees in full, and I sent him an email telling him that a couple of days ago. He confirmed his address for us to send the refund fees.
Again, we apologize for your less than stellar service.
Thank you!
Tell us why here...
Customer Answer
Date: 05/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*** *******Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I currently live at the Wendell apartments in Dublin, I have a problem that I see it’s unfair, when I moved to these apartments near sep/2022, I did my application online for 6 months and their was something wrong with adding occupants so the next morning I went to the leasing office and told them the lady their said to write down on a paper of the names and ages of my kids and I did so,I thought everything was fixed also I had papers from Hilliard city schools for the office to fill out and they also did.So in December of 2022 I had a renewal to sign and I renewed for 15 months everything was completed and signed between me and the office I didn’t pay attention that my kids were not on their only was me and my husband, so a couple of weeks after I had a problem with pests and I wrote the corporate that is Oakwood management a email to Kristy smith and I written on their of my situation so if they can fix the problem and also I written on their me and my 3 kids are going to a hotel until the problem is resolved so when she revived the email she talked to Sam that is currently the regional manager at the Wendell and told her that we are over occupancy in this home and when Sam told me this we have to leave I was very upset why this happened to us and they should of told us before signing our first lease bc they were fully aware we had 3 kids that are 6,5,2 year old and we are in a 2 bedroom and it’s over 1,400sq foot and my husband works out of town most of the week also my 2 year old sleeps next to me I don’t see where the issue is,so i literally begged Sam to stay bc my kids love their school and my daughter has a very bad anxiety disorder so the only thing they offered to let us stay until may 31st 2023 and gave me a 45 day notice that said we have to leave by this day but we also have a signed lease that ends on may 24,2024.I very frustrated and upset bc Oakwood said this is a fair housing law but i spoke to them the told me to reach out to Columbus urban leagueBusiness Response
Date: 04/19/2023
Mrs. *****, This is the Director of Operations at Oakwood Management. I have spoken to you several times now regarding this violation of the lease agreement.
I have attached our application leasing criteria in which you and your husband signed- please see the Occupancy Standards portion. Regardless if you gave a piece of paper to the prior manager, that is not a legal document to verify.
I have attached the lease agreement as well and the children were not listed as ALL OTHER OCCUPANTS. When the property did find out you had 3 children, making it 5 people in a 2 bedroom apartment, we conferred with our attorney,
gave him the bedroom sizes, floor plan, ages of the children and city The
Wendell is located in (Hilliard). He responded that according to this
data (bedroom sizes being most important) that The Wendell was only allowed to
have two people per bedroom or 4 occupants for a two-bedroom unit.
You and your husband were advised back
in March they had until the last day of school to move out, which we could have
evicted them back then for violation of occupancy limits. You have had 3 months to look for an
apartment. The 45-day notice was just a reminder.There is nothing further to discuss, as we honored our notice to you with advanced required notice to vacate the apartment home. If we offered 3 bedrooms, we would gladly transfer you over to one.
**** ********
Customer Answer
Date: 04/24/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19945613
I am rejecting this response because: when I did the lease online their was a problem and wouldn’t let me add kids to the lease so the person who worked their named sandy told me she will add it on her end. The wendell knows I have 3 kids and we’re their with me when I signed my lease the Wendell should be more clear we would not even consider moving here if we knew this is really frustrating and I feel discriminated bc their are 3 families here have the same amount of people I have and also I have signed papers to the Hilliard city school from the wendell I can provide if needed THE WENDELL KNOWS HOW MANY PEOPLE LIVING HERE SINCE DAY 1. I don’t know why they don’t want me here I pay the rent on time and I never had issues but this is really bugging me bc I have evidence they know y would they sign paper work for my kids it was the previous person Olivia and sandy if they made a mistake why would it be my problem to move why do I have to pay the consequences I didn’t know about.
Regards,
***** *****Initial Complaint
Date:04/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a bill for damages that have not occurred. Requesting Oakwood Management to remove the charge from the bill.Business Response
Date: 04/17/2023
Hello, I have researched your complaint. Currently we do not have a signed lease with you and your roommate ***** *****. Our records indicate the MTM lease was sent to you back in February and it has not been signed or returned to us. The Manager has reached out to your phone number we have on record, and it just rings and rings no voicemail. If you are wanting to renew for a mtm term- or longer, please reach out to the office immediately to confirm the correct lease can be signed by both parties.
See screen shot of resident portal showing documents pending signature.
Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 2022: I noticed broadband devices seemed to be shared with a "subsidized" 2nd flr tenant.
March 2022: Spectrum Cable TV/ Internet inspected interior and exterior cable lines and found nothing irregular.
October 15, 2022: My initial letter to Mr. ****** about the broadband intrusion, and now electrical.
Fall '22: AEP physically checked exterior electric lines and found nothing irregular outside while Mr. ****** entered the above apartment and confirmed ON/OFF testing as the representative was outside.
November 4, 2022: I stopped Spectrum TV/ internet service.
December 4, 2022: 2nd Flr tenant began electronic laptop-assisted tapping of my HVAC electric line.
December 7, 2022: an email was sent to confirm continued electrical/ broadband intrusion from he interior, contrary o the AEP exterior visit. No Maintenance personnel visit.
Last week of Dec. 2022: I began keeping AEP's daily 15 min electric charts, stopped using my HVAC and started using a 1300W milk-box heater, sparingly the charts reflected activity when I'm not at home and during the non HVAC/ non Heater nights.
January 23, 2023: A 2nd letter w/ AEP daily utilization chart copies and log notes was sent. Still No Maintenance Personnel Visit.
February 3, 2023: An email was sent due to disturbance directly reflecting electrical tapping.
February 6, 2023: 3rd letter w-2nd batch of AEP daily utilization charts and log noes. Still no maintenance Personnel Visit.
February 10, 2023: Mr. ******'s request to meet to discuss the electricity utilization; resolution was laid at AEP's feet; I asked for an official letter from Oakwood of their final response/action and legal review; meeting-overall "passive aggressive dismissive".
February 17, 2023: Mr. ******'s email stated he would wait for AEP's recommendations before sending a final response/action letter. Per Mr. ******, AEP recommended "I" hire an electrician to find the problem.
February 24, 2023: Last resort, shut off breakers to areas of apartment not/never used. Found out more than broadband is combined.
March 19,2023: HVAC and upset 2nd flr tenant extremely loud
March 20, 2023: Mr. ****** called and emailed to say his supervisor said if I filled-out paperwork an electrician could come out and try to find the problem; if no problem was found I would have to pay for electrician costs.
March 20, 2023: I sent a letter reminding them that I "rent, and as an non-government (Subsidized) tenant" and "was not aware of, nor was there an agreement to share electrical/broadband services".Business Response
Date: 04/04/2023
Hello Ms. ******, I have researched your complaint. It is my understanding that you brought to our attention back in February of 2022- that your neighbor was "stealing your electric" based on your usage charges.
We did an in house inspection, our Maintenance Supervisor, came over and showed you how when your breaker is off, the neighbors continues, and then we went on to request a technician from AEP the electric supplier to inspect, and they confirmed that there were no wires switched or tapped and that resident
complaining was paying for her own meter and the neighbor was paying for their
own meter.We then offered you the choice to call out a professional electrician, but if nothing was found, that you would be responsible for the cost of that inspection. You have never responded to that offer.
At this time, your accusations are 100% false and we dispute that any "Stealing" or "sharing" of electrical, cable, internet is absurd. There is no findings of a "device" you state you have seen.
There will be no further action on our end.
Thank you.
Customer Answer
Date: 04/05/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19894491
I am rejecting this response because:
With Oakwood’s
reply of mixing time periods and inaccurate information, I do not accept the
response based on my personal integrity and truthfulness, as follows:
My
situation was brought to your attention via my October 15, 2022 letter.
I have never met with Oakwood/Albany Commons’ Maintenance
Supervisor in ’22 or in ’23. And since access to the majority of outlets are
blocked from non-use and anticipated move-out of boxes and furniture items since
April ’22 due to a family death and tight market, the ” inspection” must have
been incomplete.
With AEP’s
directed prompt response, their rep did inspect the outside meter in Fall ’22 and
confirmed no evidence of tampering; only Albany Common’s property manager was
located in the other resident’s apartment.
Yes, I
toggled some breakers OFF on Feb. 24, 2023 and others on Feb.28/29, 2023 to
help reduce my electric bill.
Again in
my absence, a technician (AEP??) or someone from Fairfield County placed blockers
on my the Furnace and A/C breakers on March 22nd or 23rd enabling continued computer laptop assisted HVAC connections at the discretion
of the 2nd flr Male Tenant.
The offer
for a professional technician, at my expense, was initially stated by Albany Commons
property mgr. as a suggested recommendation from AEP’s rep, near the end of
February. Then again, as an offer from the property mgr.’s supervisor as of
March 20th.
My
non-response to the offer was grounded by the long-time denial attitude and
accountability of Albany Commons/Oakwood Mgt. as “nothing” will be found.
Regards,
**** ******Business Response
Date: 04/12/2023
Ms. ******, Once again I'm not sure what you are asking of us still. I have read through all of the documentation and time line, and we reacted and I read for all Cable, AEP, HVAC, issues were reviewed and stated that there is absolutely no cross wiring happening. We gave you the option to fill out request paperwork, to have your own electrician come in and search for the items you are demanding are happening, yet you have chose not to do that at this time. That is all we can offer you, if they come back with a finding, we can then dig in. If they come back with no findings, you would pay for the cost of this visit/inspection.
Thank you!
Customer Answer
Date: 04/15/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 19894491
I am rejecting this response because: as I continue
to reduce my electric bill from HVAC line tapping, combined interior lines, and
not providing free broadband entertainment for 2nd floor male/female
tenant, I reflect on my typical mid-winter day of-
waking
from hearing the male tenant search for a “live” socket, exiting
from an 8 layer fleeced bed, feeling
the overnight apartment temperature of its average 63-70 degrees, my visit to the library to read emails, back
home for pots of hot tea while covered with 3 layers of fleece across my lap, alternating between limited use my 1300W milk
box heater and tenting my head and body with another piece of fleece to help
keep warm, periodically gazing From my
hobbies of puzzles/reading To my silenced TV,DVDplayer,CD player, using just one lamp at any time when needed), quickly using my microwave for meals, and the
male tenant’s evening searching for a “live” socket. All this while hearing my electricity run their
HVAC run excessively day and night, the
electrical humming that sometimes fill the apartment from forced
connections, and their other electrical-based activities which
I’ll see the next time I run my AEP daily
utilization charts.
I can’t help
but think that a collection of people felt they have the right to place and
retain some tenants in a position to either accept their established electrical/broadband
setup Or reduce our living style to the above via misplaced
business ethics, denial, and lost accountability.
Yet, I hope
that my experiences, thus far, will forewarn current and future unknowing tenants,
as well as parallel any suspicions an agency or institution may have regarding
some of Oakwood Mgt. methods of operation.
Regards,
**** ******Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it May Concern,
For the past 6 months, I have dealt with incredibly noisy downstairs neighbors. They play extremely loud music during the day and at night to the point where the bass makes my floor vibrate and I cannot even drown them out through my headphones. I often work from home which is now an issue because of their noise. Not only do they play music loud in their apartment but also in their car outside of our apartments which is impressively loud as it comes into our apartment clearly. I have called the police on them 3x for this and have called the leasing office over 10 times at this point to ask them to say something to my neighbors. My neighbors ignore me when I ask them to quiet down and at times have turned their music louder after my complaint.
The leasing office told me that if I have to call the police 3x they will take legal action of some sort. I have told them and they refuse to help me by asking my neighbors to quiet down or to escalate my complaint. They told me to contact corporate to escalate this which I did and was sent to voicemail. I am upset because I am feeling extremely unheard by my property managers or the company as I am receiving no help. In general, my property managers have been increasingly unhelpful and told me to keep calling the police. They do not ever respond or acknowledge my emails for documentation until I call specifically to ask them about this. This is not a solution and their unwillingness to help me is frustrating, especially after they explained after I called the police 3x they would help me. My biggest issue is with the direct property managers on the property, and being sent to voicemail by the corporate was just icing on the cake.
My ideal outcome would be for someone to make it so my neighbors quieted down and not play their music so loud. I have run out of options on how to ask them to be quiet and I would like support from the people I rent from because this is their job.Business Response
Date: 03/31/2023
Thank you for bringing your issue to us. I have spoken with the Property Manager and the Regional Manager. They will be reaching out immediately. There is no record of your call to our corporate office, or a voice mail from you to the Regional Manager. We apologize if we missed it.
thank you!
Initial Complaint
Date:03/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Asherton of Dublin apartments and townhomes are managed by Oakwood Management Company. I have had holes in my ceilings from leaky pipes and rain storms for 11 days now, some for several months. They will not send anyone to fix the holes in my ceiling. This happens EVERY time it rains more than .25 inches/day.
They literally do everything they can to AVOID doing their jobs. It isn't safe to have 4x4 foot holes in your ceiling. When they have "repaired" the holes in the past, all they did was replaster the ceiling and did ABSOLUTELY NOTHING to actually fix the problems. Now, the holes keep getting wider and wider and are filled with black mold.Business Response
Date: 03/17/2023
Hello, I have researched your complaint. I have asked the property to take photos of the "holes" you say are in the ceiling. Our understanding is it was a "Roof leak", and that was causing "water spots on the ceiling"- no holes. We had to call a professional roofer to make the roof fix, and they will not come out during the inclement weather, due to safety and being on the roof. Once the weather was dry, the roofer came out and fixed the leak. The property has already scheduled the painter to come into your home, to remove and paint the water stains. We have to allow time for those to dry, before repairing.
If our staff can get into your home to take a photo of what you are calling 4' holes, I will be able to understand who's report is correct. At this time, there is nothing more we can do. The leak is fixed, and the painter will be out on Monday.
Business Response
Date: 03/22/2023
Complaint ID: 19596109
**** ******** <k********@liveoakwood.com>
Attachments
Mar 20, 2023, 11:35 AM (2 days ago)
to Better
Hello, I have further information on this complaint- Here are the photos of the current “water marks” vs the resident stating he had “large 4’ holes in his ceiling”.
Attached are the pictures of the ceiling damage at *** ********* apartment. These pictures were taken today and are also being repaired today. There are no holes in his ceiling. The leak was addressed as soon as the roofer could get out after the weather broke. We needed to make sure that the leak was repaired before we scheduled the painter. We had another rain on March 3rd and there were no other issues at his apartment. So we scheduled the painter and today was the first available time they had open.
We find this case to be closed, nothing more is needed.
**** ******** CAPS, RE
Director of Operations
Oakwood Management Company
****** ********* *******
Reynoldsburg, OH 43068
************ | k********@liveoakwood.com
www.liveoakwood.com
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