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Business Profile

Payment Processing Services

My Global Web Solution, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****s satellite radio is constantly sending letters only to find out its not them and the person who took the money for the service has even went as far to change my service and way I do billing with ******* They have names *** *** *** ****** and say you have your service. They have caused a serious problem with the real ****** and I don't want anything more but to get the money to the real serious and have these people shut down for fraud.

    Business Response

    Date: 04/24/2024

    My Global Web Solution has an agreement with companies to use our charging platform for Echeck and credit card transactions. We collect monies and pay out to the companies that preform the charge. As for this transaction , all monies have been refunded.

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On february 1, 2024, I called this company because it was listed as ****** auto train on a random website. I was informed to give my credit card number and information. unfortunately, they are a scammed company because I called ****** today and they said they don't even know this company and that I don't even have a reservation. Obviously, I do. Just that this company scammed me.

    Business Response

    Date: 05/10/2024

    All monies for ** ********* were refunded on April 4 2024. Her transaction processed through My Global Web Solution was refunded.

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I (thought) I was on the official ****** website to purchase my daughter hr train ticket from az to nv the next day I received a text saying my trip had been canceled dye to weather. I immediately called " my global solutions " only yo get a voice mail....I am now out 353.00$ and my daughter w as stranded. I am very upset as I am disabled and that was 1 quarter of my whole months income ,leaving me without many things and mess this month.....

    Business Response

    Date: 05/10/2024

    All monies for this Transaction have been refunded on 3/21/2024.

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/8/24 ***** ** ***** for my vehicle. they offered 2year & 6 moths for 300.00 it worked fine until 3/6/24 & it stopped. I called & spoke to **** the agent that sold it to me, He said it was a technical problem & would fix it. He then later returned a call stating he would refund my money to credit card. I called 3/12/24 to find out when the refund would be sent & they tried to sell me another plan before they knew who was calling. I told them my name & the lady knew that I had 2yr. 6 months plan I was put on hold & she never came back. I have also called the phone number for this company & get a recording to leave a phone number BUT Jim never returns my call. Please help me, warn others of this fraud

    Business Response

    Date: 04/25/2024

    My Global Web Solution has an agreement with companies to use our charging platform for Echeck and credit card transactions. We collect the monies, and pay out to the companies that preformed the charge. As for this transaction all monies were refunded.

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan. 8, 2024 I paid $450.00 to ******** for a 2 year contract on 2 vehicles. On March 7, 2024 I received a notice from ****** that my contract had expired. After several hours on the phone with ******* who insisted that they had no record of a $450.00 payment, I purchased another contract. I have since discovered that my credit card was charged $450.00 by My Global Services. I would NEVER have purchased anything from this company. I will continue to pursue this complaint as I want my refund!

    Customer Answer

    Date: 04/12/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by My Global Web Solution, LLC regarding complaint ID *********

    Regards,
    ******* *****

    Business Response

    Date: 04/24/2024

    My Global Web Solution has an agreement with companies to use our charging platform for Echecks and credit card transactions. We collect the monies , and pay out to the companies that preformed the charge. As for this transaction all monies were refunded

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I searched ******* ** to sign up for ******* ***** in my car on December 22. This company was the first option so I clicked it. My Global Web Solution, LLC I talked to "Ken" he was foreign. I told him what I wanted. the price he gave me was too high. He talked me down to $120.00 a year. I have not been refunded this money and I would like it back if possible. Thank you,

    Business Response

    Date: 05/10/2024

    We have no record as to what happened with this transaction. I have called the customer , left a message . Ask customer to call me so I can resolve this complaint. Called on May 10 2024

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got a random charge on my debit card from this company for $400!!!!! I have never heard of this company in my life!!

    Business Response

    Date: 05/10/2024

    The company that Mr. ******** informed My Global Web Solution that they restored his service on February 2 2024.

  • Initial Complaint

    Date:12/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had service with ****** ** for two cars. I wanted to transfer service from one car to another car I purchased. This morning (12/23/2023) I called a number purporting online to be connected to ****** **, (877) 622-9810. I spoke with "Kane" who agreed to help, asked for the VIN numbers of the cars and for names, address and phone numbers. He offered service for 2 cars, 2 years and 2 mos for $360. I agreed. He asked for a credit card number. He said I might get a text from the card co. asking me to confirm the charge, but I did not receive a text. I then gave him another card number and got a text as follows: "Did you use your card ##### at MYGLOBALWEBSOL8778459265 for $360? (Declined). Reply YES or NO". I replied yes. I then received a text from ***** ******** as follows: "Thank you [ my name] for sending $360 towards **** Support through MY GLOBAL WEB (An ** Payment Gateway). We are Activating account for 2 Years, 2 Months within 2 to 4 hours. You can always contact us at 1-801-895-4614 and ask for KANE for Technical & Billing issues." Because the text receipt did not reflect ****** ** I called both card companies I had given "Kane" and asked if the charge had been made. Both companies confirmed $360 charges had been attempted, but it only went through on the second one. They suggested I call ****** **. I called ****** and learned they had not received the payment or transfer request, and I had been scammed. I looked online and found this type of scam had been reported to the BBB with the Global Web owner saying the complainants should have called the numbers they had for an immediate refund. I tried calling Kane at both the 877 # he first answered (the call did not go through), and the 801 # he gave and used to text but the call was declined and blocked. I texted the 801# saying I knew I was scammed and wanted a refund. I also called Global Web at (361) 800-9591 and left a message demanding a refund. I can provide a copy of the texts if needed.

    Business Response

    Date: 05/10/2024

    We have no record as to what happened with this transaction. Called customer on May 10 2024 , left message for them to call me. Will follow up with customer to resolve this complaint.

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called "****** *** ************ which was the first number on google. The company ended up billing my card as myglobalwebsolutions which was flagged as fraud by ********. I contacted the company back and they complained that I reported it as fraud, very unprofessional. They refused to stop payment and said and to call back in 24 hours. I contacted ****** ** and they stated they had no affiliation with myglobalwebsolutions.

    Business Response

    Date: 05/10/2024

    My Global Web solution refunded Mr. ******* transaction on January 3 2024. The transaction was for 170.00 dollars in total all was refunded.

  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Black Friday I googled a number for ****** ** ***** so I could update my credit card expiration date. The man I spoke with took this information and then offered 2 years of service for $200. I agreed and gave him my bank card information. I immediately got a fraud alert from my bank in a text. I told the man I changed my mind and not to charge my account for anything. However, it did go through as My Global Web Solutions in North Canton, Ohio, not ****** **. I immediately went to my bank and closed the account. I later called the number listed on the Google website for my global web solutions. It was not a working number. I disputed the charge with my bank but it was denied because I gave the bank card informarion to the man on the phone, pretending to be from ****** **.  I wish to edit my complaint to include that I contacted ****** ** regarding the 2 years of service for $200 that I was charged, and I was told they have no record of this transaction, and that My Global Web Solutions is not employed by ****** ** to bill on its behalf.

My Global Web Solution, LLC is NOT a BBB Accredited Business.

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