Business ProfileforGreat Nails

I received a full set of acrylic nails at Great Nails on 02/17/23. I provided the staff with a picture of the set that I wanted and they told me they would be able to do it. They told me it would not be exact, but something “very similar”. While doing my nails, I asked the male employee if the star design I wanted was too complicated, to which he responded that it was not. I then relayed to him several times that if it was too complicated to look good, I did not want the stars. He painted the star on my right pinky nail and asked me if I liked it. My right pinky nail turned out to be the only decent looking nail. At the end of the service, I was so flustered by what I received and having been sat in the chair for one and a half hours, I just wanted to leave. I paid the price for an acrylic full set with gel polish $50, plus a $30 “nail art” fee, totaling to $80 plus tip. My nails are literally disastrous. They look nothing like my picture I showed not one, but two employees. Besides that, they are extremely thick and jaggedly shaped. $80 is a lot of money for great nails that I love, and I just lost $80 for nails that I want off immediately. Being this dissatisfied, I returned to Great Nails today (02/18/23) to ask for a refund and for the nails to be taken off. I did not want any additional service from the employees at Great Nails, I will never be returning. However, when I explained my frustration and complete dissatisfaction with my service, I was treated with extreme unprofessionalism and rudeness. I have never been treated like that as a customer. I had not one, but two employees raising their voices at me and telling me that there would absolutely be no refund. Not only would there not be a refund, but they refused to do anything except change the polish, for which I would have been charged. To say I am disappointed would be an understatement. I will absolutely never be returning to Great Nails and I need other potential customers to know not to go.