Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  5570 Ridge Avenue Cincinnati, OH 45213-2516

• 

  Cintas Corporation

  3368 Turfway Road Erlanger, KY 41018-3155

• 

  Cintas Corporation

  690 East Crescentville Road Cincinnati, OH 45246-1326

• 

  Cintas Corporation

  6800 Cintas Blvd Cincinnati, OH 45262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sneaky. Sales man pushy, promised easy cancellation and low minimums. Consistently billing me for more things than needed anytime I tried to make a change it was: "tell your driver they can adjust invoice" then I'd look online and invoices never adjusted. Driver would give me number to call and when I would call they tell me to talk to driver. Have been tryin to cancel for nearly 2 years. Now they want $10K for early termination. I am beside myself. Feel swindled.

  Business Response

  Date: 07/25/2025

  After speaking with **** we have agreed to credit all remaining balances and cease all collection efforts.  

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago we entered into a relationship with Cintas to provide bathroom supplies and linens. The salesperson assured me there was no contract and then asked me to sign her tablet to ok the complimentary installation of toiletry dispensers. We had to stop recieving linens due to an unknown contract we were already in with another company, but continued receiving toilet paper and paper towels. The prices for those rose and so we called to dissolve our relationship a few months later. At that point they produced a contract with my name and signature on it. I let their manager know that they had a fraudulent contract and that I was not even able to sign a contract on behalf of the company as I am not the owner or managing partner. There is also a clause about previous contracts procluding the validity of this one, but the company let me know that we were still liable to buyout the contract for thousands of dollars and that I was personally liable for the money as well. We even cced his bosses and my boss to try to resolve this issue and they have moved to just ignoring me. I am still getting charged and sent invoices for services that are not happening based on a fraudulent contract. Charges are increasing as well. They started at 54 a month and now we're up to 361. I'm not sure how that works when I'm not receiving services.

  Business Response

  Date: 07/17/2025

  I spoke with ******* this morning and resolved her issue.  She is not currently a Cintas customer and received an old statement in the mail.  I have resolved that issue and the account has been closed.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 a Cintas saleswoman named K**** stopped by my location before we were open to offer their services. She told me I could get custom rug service for $30 per month. I agreed and she submitted the design. On the very first invoice the pricing was almost double. I sent her a text, to which she replied, it was a mistake. Every month since my bill has been $53. I’ve paid it even through complaining, asking for an explanation and receiving dirty rugs on several occasions. I’ve asked the driver about the dirty rugs. He responded it must be my customers making them dirty. This past month my bill skyrocketed to over $100. I reached out to yet another service manager (after having already tried being reasonable with the first one who is no longer with the company) J*** G****. He told me he would come the following Tuesday with new pricing but I would have to sign another contract, for another 36 months. This would be at the again, wrong price of $53 per month. He never showed. Several weeks later I reached out to him again. He said he forgot and came that day. I do not feel this is fair. I am a small, woman owned business. Cintas has breached their own contract from day one. I am now receiving collection calls for over $2000. This is clearly bad business and scam like. Cintas corporate needs to intervene and do the right thing and delete this debt and contract.

  Business Response

  Date: 07/21/2025

  A resolution has been reached
  with the customer, and we will continue to build our relationship moving
  forward.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unjustly charged a total of $1234 for services that were not rendered as well as equipment that I was not informed had to be returned. I was not given an invoice in advance or notice that I would be charged. This was in March and the company, while it had acknowledged that I am owed $1234, has yet to send my refund. They have come to collect their equipment so I no longer have anything that is theirs, and they have yet to make good on the refund. At this point they have stopped answering phone calls, emails, and text messages, even though they owe me an explanation as well as funds.

  Business Response

  Date: 07/18/2025

  The refund for $1234 was keyed on 7/11/25 and was sent out via USPS on 7/14/25. We have left 3 voicemails and sent 1 email to customer with the info but have not heard back. 

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Unauthorized employee signed an agreement with Cintas. We reached out multiple times to Cintas to terminate service and rescind billing, since we never used the services. Each time we are told someone will call us back. Cintas never reached back out to get this resolved.

  Business Response

  Date: 07/23/2025

  After the General Manager and the Customer Contact **** spoke. The account is keyed lost and the invoices without signatures will be
  credited

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a past due notice from Cintas which is just another example of their questionable business practices. First of all, I had no idea I was signing a 3-year contract with them. I discovered that when I tried to cancel because I was so dissatisfied with their service. I dealt with Jeff A******* a number of times and kept telling him I did not want to do business with Cintas anymore because their dispensers were a constant source of frustration. They finally replaced most
  dispensers with manual ones. Because I was so unhappy, Mr. A******* offered a discount on their service so my bill would be $130 a month. Then the overcharges started. One month the it was for over $200 of soap when I already had refills in my stockroom. They also kept dropping off boxes of paper towels in spite of the fact that I already had plenty. At that point I told the whole group of people that I had been dealing with that I would set my autopay for the exact amount that I was quoted and I would not pay a single penny more. Jeff A******* said to me that I should set the autopay to $150 just to make sure the bills got covered. I told him that I would not be doing that because that was not the amount I was quoted. Everything was fine for a couple of months and then once again, the overcharges started and invoices didn’t get paid because they were over the amount that had been approved. I finally got Jeff A******* to come and remove all of their stuff about a month ago. Today I got a past due notice for $90 for April and May which makes no sense because I paid the $130 a month that I was quoted and told them to stop dropping off paper towels because I did not have room for any more in my stockroom. If anything, my monthly cost should have been less because of that. I have never encountered anything like this with any other company and I am considering having my attorney deal with it because it feels like I will never be free of Cintas otherwise.

  Business Response

  Date: 07/25/2025

  We gave a call
  to ***** ****** at the phone number given at approximately 3pm on
  7/17/2025.  We let her know that her account with Cintas has been closed
  out per her request and that no future invoices or deliveries will be
  made.  We let her know that the current balance shows $0.00 and offered to
  send her a statement.  She declined. We explained that all Cintas
  products have been picked up, and that we have had extensive communication with
  all departments to under no circumstance reach out to ***** ****** or ** **** ******** site. 
  
  She
  acknowledged all of this, and we wished her the best.   

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've been trying for over 4 months now to cancel service with them. Latest email transaction is attached. When I try to call, there is no person to reach and no way to leave messages. When I finally reached someone they were unable to help me at that time. They said they would call back, but never did. It seems wrong that they will not support a cancellation of service, and trying to reach someone that will "help" is pretty much impossible.

  Business Response

  Date: 07/17/2025

  We appreciate you reaching out and the opportunity to service and support your business.  It will always be our goal to provide products and services in which you find value.  Thank you for taking the call from our management team so that we could review and best understand your current needs.  We will follow up again to ensure satisfaction.   

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been billing us for over a year for services that were never rendered. No one responds to emails. The account rep, ignores all calls and emails. They over charge for services, and didn't want to acknowledge it. They continue to send bills for services. This company is a rip-off and the absolute worse.

  Business Response

  Date: 07/21/2025

  We have thoroughly investigated the complaints made by the *******
  at ****** ***** by reviewing past invoices, emails and speaking with our local
  account management team. We acknowledge that credits were owed for past
  services and we determined the credit amount were previously communicated to
  the customer.
  In the interest of resolving this matter, we will be issuing a
  full credit for the entire remaining balance, and we will not pursue damages for
  breach of contract.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/19/2023 So far Cintas has received $6,697.29 from my company, ****** ******** *** **** ******. The contract that Cintas has on file was signed by a former employee using squiggly lines and not the correct name of the owner of the business. I have reached out to Cintas several times asking to be let out of my contract due to the former employee signing my name without consent. This can also be proved by the fact that they used my middle name that I go by (*****) instead of my first name (*******). Cintas has refused to let me out of the contract and has even threatened to send my account to collections. They just recently offered a buy out of the contract in the amount of $4,555.55. I am not interested in the buy out since I never signed the contract with the company and the former employee who did did not have my consent to do so either. The former employee signed for a five year contract with Cintas, when the lease agreement I had with the landlord of the building I was renting was not even for that long. I would like to be let out of the remainder of this contract and I would also like to give them back the remaining supplies they have brought to my shop. They are also charging me for services that they are not providing, such as charging me for toilet paper and paper towels that they are not bringing.

  Business Response

  Date: 06/20/2025

  We would like to
  apologize for any misunderstanding that occurred when your account was
  initially set up. We are glad to hear you have reached an agreement with our
  local leadership team to resolve your issue. We remain grateful for your past business and
  extend our best wishes as you move forward.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing two invoices from Cintas Corporation that include false charges for items and services I did not receive at my business, ****** ***** *******.
  
  I received service only once on April 3, 2025, which I am willing to pay. On May 1, 2025, I received only a few items (1 mat, 2 air fresheners, and 2 toilet paper rolls), but the invoice lists many other products (detergents, sanitizer, soap, urinal screens, etc.) that I did not get. I reviewed my camera footage and confirmed this. I am willing to pay only for the items I received, which total about $60.
  
  On May 30, 2025, I received no service or delivery at all. My security footage shows no visit from Cintas. I am being charged $287.19 again for services I never got.
  
  I contacted Cintas by phone and explained the issue, but the representative was rude and hung up on me. I also sent a formal written dispute letter.
  
  The total amount I am disputing is $513.93.
  
  I am asking Cintas to correct these charges, issue an updated invoice for May 1, and cancel the May 30 invoice.

  Business Response

  Date: 06/11/2025

  A resolution has been reached
  with the customer and we will continue to build our relationship moving
  forward.