Is Downlite BBB Accredited?

No, Downlite is not BBB Accredited. Businesses are under no obligation to seek accreditation.

What is the BBB rating of Downlite?

Downlite is not currently rated by BBB. This business has no rating because it is out of business.

How many complaints does Downlite have on BBB?

Downlite has 3 complaints filed with BBB in the last 3 years, 1 of them in the last 12 months.

How many customer reviews does Downlite have on BBB?

Downlite has 2 customer reviews on BBB.

How do I file a complaint against Downlite?

You can file a complaint against Downlite on BBB.

Where is Downlite located?

Downlite is located at 8153 Duke Blvd, Mason, OH 45040-8104.

How long has Downlite been in business?

Downlite has been in business for 54 years, since 1972.

Downlite | BBB Business Profile

Business Profile

Bedding

Downlite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Visit Website (833) 349-0999 Write a Review

Important information

Additional Info:
As of 3/17/2026, Downlite was acquired by Live Comfortably in
Boca Raton, FL . Downlite will close its facilities beginning 6/19/2026 and conclude 7/2/2026 for consolidation of operations.
A new BBB profile for Downlite under the new ownership is available on www.bbb.org

Overview

Downlite

8153 Duke Blvd

Mason, OH 45040-8104

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See Hours

Operating Hours
Monday	9:00 AM - 5:00 PM
Tuesday	9:00 AM - 5:00 PM
Wednesday	9:00 AM - 5:00 PM
Thursday	9:00 AM - 5:00 PM
Friday	9:00 AM - 5:00 PM
Saturday	Closed
Sunday	Closed

BBB Accreditation & Rating

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Rating

Not Rated

Reasons for rating

This business has no rating because it is out of business.

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About This Business

Downlite in Mason, OH designs, develops, manufactures, and markets bedding products including: comforters, pillows, mattress pads, blankets, throws, and more.

Years in Business: 54

Products and Services

Bedding products for home, Bedding products for hospitality, Bedding products for outdoor use, All Season Comforters, Allergy Friendly Bedding, Allergy Friendly Comforters, Bedding, Blankets, California King Bedding, Comforters, Cooling Bedding, Coverless Duvets, Dorm Bedding, Down Alternative Comforters, Down Alternative Pillows, Down Comforters, Down Pillows, Duvet Inserts, Feather Beds, Feather Pillows, Fiber Beds, Hotel Bedding, Hotel Comforters, Hotel Pillows, Luxury Bridal, Mattress Pads, Mattress Protectors, Medium Thick Mattress Pads, Pillow Protectors, Pillows, Thick Mattress Pads, Thin Mattress Pads, Throws, Waterproof Mattress Pads, White Bedding

Business Details

Local BBB:: BBB Cincinnati
BBB File Opened:: 11/13/1987
Business Started:: 1/1/1972
Business Incorporated:: 8/31/1983
Type of Entity:: Corporation
Alternate Names:: Down-Lite International, INC.; Down Lite Products, Inc.; Downlite Bedding
Business Management:: Mr. Marvin Werthaiser, Owner; Mr. Stefan Hunter, Vice President of Customer Care; Mr. Joe Crawford, CEO

Additional Contact Information

Principal Contacts: Mr. Marvin Werthaiser, Owner; Mr. Stefan Hunter, Vice President of Customer Care; Mr. Joe Crawford, CEO
Customer Contacts: Mr. Stefan Hunter, Vice President of Customer Care
Additional Email Addresses: Technical Support: Email this Business; Customer Service: Email this Business
Additional Websites: downlite.com
Social Media: Facebook; YouTube; Twitter; Pinterest; Instagram; LinkedIn

Additional Information

Payment methods: American
Express, VISA, Master Card, Discover, Paypal
Business Categories: Bedding, Online Retailer, Pillows, Linen Manufacturers, Blankets, Linens, Wholesale Bedding

Latest Reviews

Robert T
"Downlite promised 6/12/25 to replace damaged pillow and issue $50 credit. As of 7/25/25, replacement pillow and $50 credit have not been received." ... Read full review
Maria G
"Exceptional customer service! I ordered two different pillows from Downlite." ... Read full review

View all Reviews

Frequently asked questions about Downlite

Is Downlite BBB Accredited?
No, Downlite is not BBB Accredited. Businesses are under no obligation to seek accreditation.
What is the BBB rating of Downlite?
Downlite is not currently rated by BBB. This business has no rating because it is out of business.
How many complaints does Downlite have on BBB?
Downlite has 3 complaints filed with BBB in the last 3 years, 1 of them in the last 12 months.
How many customer reviews does Downlite have on BBB?
Downlite has 2 customer reviews on BBB.
How do I file a complaint against Downlite?
You can file a complaint against Downlite on BBB.
Where is Downlite located?
Downlite is located at 8153 Duke Blvd, Mason, OH 45040-8104.
What does Downlite do?
The BBB Business Profile for Downlite describes the business as follows: Downlite in Mason, OH designs, develops, manufactures, and markets bedding products including: comforters, pillows, mattress pads, blankets, throws, and more. Business category: Bedding.
How long has Downlite been in business?
Downlite has been in business for 54 years, since 1972.

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