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Business Profile

Banking Services

Peoples Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Peoples Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is joined to two other companies as well **** **** and ***** ***** I issued for a refund from ******** and ***** they were approved peoples bank pulls the charges from my statement but the money was never added back to my bank account the bank then proceeds to tell me to contact ******** and ***** and then both ***** and ******** proceed to tell me contact the bank I informed all three buisnesses that I will be reporting them to the BBB

      Business Response

      Date: 07/23/2025

      On July 21,
      2025, Peoples Bank (“Peoples”) received the referenced Better Business
      Bureau complaint. 

      Peoples
      has conducted a review of the customer relationship and transactions referenced
      in the complaint.  Peoples has conducted
      outreach with the customer regarding the complaint and believes the complaint
      is resolved.

      Customer Answer

      Date: 07/23/2025

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      ******* *******

    • Initial Complaint

      Date:07/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my auto loan for my 2016 Audi Q3 on 6/09/25 via ACH. I had not received the title nor any loan closing documentation to date so I sent an email to Peoples Bank last week. I received a phone call last week and it was stated by an employee that an E-Title was involved and a loan settlement package would be sent to me on or about 7/22/25. This has been a complete lack of customer service and common sense. The employee couldnt explain the length of time from 6/09/25 through last Friday. Her tone was clear she could not have cared less. I would like an explanation of this delay in paperwork and or recognition of the loan payoff. There is no sense of urgency or concern for customer service at this bank.

      Business Response

      Date: 07/23/2025

      On July 15,
      2025, Peoples Bank (“Peoples”) received the referenced Better Business
      Bureau (“BBB”) complaint. 

      Peoples
      has conducted a review of the customer relationship and relevant loan account.  Peoples has conducted outreach with the
      customer regarding the complaint.

      Customer Answer

      Date: 07/23/2025

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


      This bank needs to handle auto loan closure paperwork more swiftly.

      Regards,


      ***** ********

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a car loan on August 3 2024.they have harassed me every 2 weeks saying I’m behind on payments I have all deductions from my account showing I payed well over what they are saying I did and sent me a letter they are coming for my vehicle when I have made my payments a few may have been late but I have proof they have been paid I would also like to file charges for harassment and the stress of thinking I’m behind all the time my mom also paid almost 500$ at one time because they was so messed up

      Business Response

      Date: 03/14/2025

      On March 4,
      2025, Peoples Bank (“Peoples”) received the above referenced Better Business
      Bureau (“BBB”) complaint.  As a
      resolution to the complaint, the customer requests that Peoples correct their
      credit report and provide a settlement for harassment and stress.

      Peoples
      has conducted a thorough review of both the complaint and the related customer
      relationship.  Based upon that review, Peoples
      has concluded that the customer’s account history is correct and follow-up
      communication efforts are aligned with internal procedures.  Peoples considers this complaint resolved.

    • Initial Complaint

      Date:03/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company lowered my credit score after I had applied for a loan. My credit score was in the 800s and was lowered into the 700s after I rejected the terms of their loan. Again I rejected the loan. Now on the report they said I was rejected. At the very least it's then disingenuous and fraudulent to lower another person's credit score because you did not take their loan. Shady business practices to say the least.

      Business Response

      Date: 03/12/2025

      On March 4,
      2025, Peoples Bank (“Peoples”) received the above referenced Better Business
      Bureau (“BBB”) complaint.  As a
      resolution to the complaint, the customer requests that Peoples contact them
      about their credit score.

      Peoples
      has conducted a thorough review of both the complaint and the related customer
      relationship.  Peoples Bank does not own
      the **** ***** **. (FICO) scoring model and cannot answer questions as to how
      any transaction or denial of transaction will affect a person’s score.  We have provided a formal response to the
      complainant offering further discussion as well as the reference link to the
      Myfico credit inquiries impact.  Peoples
      considers this complaint resolved.

    • Initial Complaint

      Date:06/21/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My girlfriend ***** didn’t have a bank account. She had received a check from selling an item online. I used my account to Cash the check for her and we were planning on opening up an account for her the next day after the check. The bank told us that $225 would be cleared the next day and then the next day after that the additional full amount would be cleared. The bank cleared the entire check with no issue. We did not withdraw money until the second day we waited because we wanted to set her up a The bank cleared the entire check with no issue. We did not withdraw money until the second day we waited because we wanted to set her up an account and then I was going to transfer everything into her account. The full amount clear. Account so I could transfer the full amount which was $4700 cleared account just like the bank told us it would . We took out $1800 on the second day . The third day we were notified that the check was fraudulent And they did a full reversal of the entire amount which put my account completely in the negative they were locking my account and I was no longer allowed to do business with the People’s bank because I cashed the check for somebody who did not have an account within their bank. If that was the case, then why did they even allow me to cash the check for her in the first place? Funaware that this check was fraudulent.l Second of all they cleared this check How am I getting punished for them? Allowing the check to go through in the first place when you see a positive balance in your account, don’t you assume that everything‘s good and you can go ahead and use the $ This should be their fault. I should not be punished for this. I was working on correcting my account when they called me today and told me I was banned .I simply went by what they were doing and what they said Had known it would’ve been a completely different outcome, but I did not know because they let it go through. They shouldn’t be allowed to do this to me.

      Business Response

      Date: 07/25/2024

      On June 21,
      2024, Peoples Bank (“Peoples”) received the referenced Better Business
      Bureau (“BBB”) complaint. 

      Peoples
      has conducted a thorough review of both the complaint and the related customer
      relationship.  Please be advised that Peoples
      no longer has any accounts for this customer.

    • Initial Complaint

      Date:06/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On may 26th I got a statement in the mail saying I owe this bank 25.74.
      I used to bank with ******** bank who sold to ********* bank who sold to this bank and then this bank stole my 76$ in my checking apparently charging me 5$ mo for paper statement then said now I owe them 25$ for being inactive. Never signed any paper work with them. They scammed the crap out of me and stole from me and others.

      Business Response

      Date: 06/28/2024

      On June 7,
      2024, Peoples Bank (“Peoples”) received the above referenced Better Business
      Bureau (“BBB”) complaint.  As a
      resolution to the complaint, the customer requests that Peoples refund certain
      bank fees.

      Peoples
      has conducted a thorough review of both the complaint and the related customer
      relationship.  Based upon that review,
      Peoples has refunded the customer certain fees and conducted outreach to the
      customer regarding the matter.  Peoples
      has also closed the accounts at the customer’s request.  Peoples considers this complaint resolved.

    • Initial Complaint

      Date:03/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank withdrew two $35 force overdraft charges on my account. The account has not been close to an overdraft situation. I called the corporate office and they admitted these charges should not have been made and they told me the local branch would refund them. He said the local branch would call me to take care of this. The local branch did not. I called the number again and spoke with the same person who said he would reach out again to the branch to get it resolved and that the branch would contact me. It's been a week now and I've not heard from anyone and the charges are still on my account. I am a small business that sells low margin items. $70 means a lot of sales to cover what this bank has now stolen from me. I've already opened another account at a different bank and will be closing this one as soon as a couple more items clear. Be warned that People Bank is another of those banks with fraudulent charges against accounts.

      Business Response

      Date: 03/25/2024

      On March
      15, 2024, Peoples Bank received the referenced Better
      Business Bureau (“BBB”) complaint.  As a
      resolution to the complaint, the customer requests that Peoples refund certain
      bank fees for overdrafts.

      Peoples
      has conducted a thorough review of both the complaint and the related customer
      relationship.  Based upon that review,
      Peoples has refunded the customer the disputed overdraft fees and conducted
      outreach to the customer regarding the matter. 
      Peoples considers this complaint resolved.

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a business account one would expect to be able to access their funds. They recently Purchase my Financial institution. My card that has been active for years gets shut off without explanation.
      Also as a business having cash available is important. People's bank feels three hundred and eight dollars is sufficient. Takes an act of congress to get that limit Increased. By far the worst financial institution to put your money in.
      Call 3 different branches for over 2 and a 1/2 hours. Trying to get someone on the phone but just get an automated service. People need to be aware of a shady practices.

      Business Response

      Date: 02/02/2024

      On January
      22, 2024, Peoples Bank (“Peoples”) received the above referenced Better
      Business Bureau (“BBB”) complaint.  As a
      resolution to the complaint, the customer requests that Peoples provide an
      explanation regarding access to the customer’s funds.

      Peoples
      has conducted a thorough review of both the complaint and the related customer
      relationship.  Based upon that review,
      Peoples has responded directly to the customer regarding the complaint.  Peoples considers this complaint resolved.

      Customer Answer

      Date: 02/02/2024

       

      ter Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [Provide details of why you are not satisfied with this resolution.]

       

      there has been zero communication from peoples bank! They have not reached out or spoke to me in any form!

      Regards,



      ******* ****

      Business Response

      Date: 02/05/2024

      A formal response letter has been mailed to the customer.  A copy of the formal response letter has also been issued via overnight delivery, to ensure prompt delivery.   

    • Initial Complaint

      Date:09/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/31/23 peoples bank sent ** auto recovery to repo my vehicle from tim short auto where my vehicle is being worked on. After I made contact with the bank they told me that I was 58 days behind on late fees and owed two payments I was told in order for me to get my car back I had to wait until they got an email from the tow company with the bill, I was told they didnt know where my vehicle was I paid one full payment on 8/31/23 even though i had no knowlege of its whereabouts and on 9/1/23 I was told that I needed to pay another full payment, late fees and a 599 towing fee in order to get my vehicle back. My wife and i make 40000 a year and have 2 chikdren in the home I drained us and borrowed to get the $1295 and paid it in full on 9/1/23 at 4:05 but because they closed at 4:00pm I would not be informed on where my vehicle was. On 9/5/23 I was told where it was. I feel like I was done wrong intentionally and price gouging was certainly a factor This bank knew my vehicle was in the shop and I have been paying my late fees with each month's payment but when i questioned why they hadnt been paid i was told i had to specify where i wanted my extra 10 to go and they were applying it to my principle balance They later used it against me when I was thinking I was paying my late fee each month. How was i supposed to know if i give them a payment slip that says 579.66 by this date 589.66 after this date so i give 590. It speaks for itself Now with all my payments and fees paid I am asking for help this is bad business at it's best and they need to be held accountable my car was towed less than ten miles and we had to overdraft accounts to pay the tow of 599 and a 150 release fee and 115 for it being there til Tuesday. Nothing but breaking us rather than helping we've always paid and if we are abviously in a spot at the moment why would you add to it so extremely I feel like this company is not out to help and they are not honest with customer service.

      Business Response

      Date: 09/20/2023

      September 20, 2023


      **** ******************

      ***** ******
      Better
      Business Bureau
      **** ********* ***** **
      Canton, OH
      44703

      Re:
      BBB Complaint ID ********

      Dear Ms.
      ******* 

      On September
      11, 2023, Peoples Bank (“Peoples”) received the above referenced Better
      Business Bureau (“BBB”) complaint. 

      Peoples
      has conducted a thorough review of both the complaint and the related loan
      account.  Based upon that review, Peoples
      has determined the loan history is correct and procedure was followed for
      vehicle repossession.  Peoples considers this complaint resolved.

      Respectfully,

      **** ******
      Assistant
      Vice President, Director of Client Advocacy

      Customer Answer

      Date: 09/23/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 20578228, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [Provide details of why you are not satisfied with this resolution.]



      Regards, I am not satisfied with the banks response because they need to explain or show me records of why I was charged 599.00 for towing fees and how they are able to also make me pay late fees when I was paying the late fee but they weren't applying it to my account? I think this bank is nothing but a rip off and needs to be investigated to the fullest extent of how they are ripping off their customers. I had all my money paid on Friday and wasn't notified of where my vehicle was until Tuesday which caused me to have to pay storage for another three days with all my money paid in full. Someone needs to explain why this is ok and lawfully correct. The law in the state of ******** clearly says I have the right to know where my vehicle is at and they failed to provide that information when I paid all payments late fees and towing fees that I would like to see that was paid to Appalachian Auto Recovery (599.00) I think the bank should have been responsible for all fees once they got my money to release my vehicle because they failed to tell me where it was at.



      ******* ********

      Business Response

      Date: 09/27/2023

      September 27, 2023


      Via: ******************

      ***** ******
      ****** ******** ******
      **** ********* ***** **
      ******* ** *****

      *** *** ********* ** ********

      **** *** *******

      On September
      25, 2023, Peoples Bank (“Peoples”) received notification that the consumer in
      this complaint has reviewed the resolution proposed by Peoples Bank, but
      determined that it would not be satisfactory. 

      Peoples
      conducted additional outreach to the consumer and reached a mutual
      understanding with respect to the events that transpired.  Peoples has provided additional consumer
      assistance to the borrower.  Peoples
      considers this complaint resolved.

      Respectfully,

      **** ******
      Assistant
      Vice President, Director of Client Advocacy

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 12, 2023 I financed a **** ****** thru Peoples Bank Branch in Russell, Ky ( near Ashland,Ky). They were to mail me the payment coupon booklet that I could use to make my payments with, showing that I had indeed made each payment. As of today’s date 8/17/2023 I still have not received anything. I have called the bank several times and have been told they were in the mail and would take 7-10 days to receive them, called again and was told they had my wrong address ( they didn’t as I had received other notifications from same bank) that it was corrected and the payment booklets were now mailed to the correct address. Since I didn’t receive anything I called again this morning 8-17-2023 and was advised the payment booklet would be ordered and mailed within 2-3 weeks. Please resolve this issue for me as I am trying very hard to key credit rating in good standing and I just do not trust anything this bank is telling me at this point. I have already made one payment without a payment coupon and now my second payment is due again without a payment coupon and I’m fearful that I am going to be scammed out of these two payments. I am 76 years old and living on a fixed income so I just cannot afford any losses of income. Thank you

      Business Response

      Date: 08/31/2023

      On August
      21, 2023, Peoples Bank (“Peoples”) received the above referenced Better
      Business Bureau (“BBB”) complaint.  As a
      resolution to the complaint, the customer requests that Peoples provide a
      coupon payment book for an auto loan.

      Peoples
      has conducted a thorough review of both the complaint and the related customer
      relationship.  Based upon that review,
      Peoples determined that the delay the customer experienced in receiving a
      payment book for an auto loan was due to an address error at the auto
      dealership.  Peoples has conducted
      outreach to with this customer, corrected the address issue and requested a new
      coupon payment booklet.  Peoples has also
      provided verification to the customer that payments made to date on the loan
      have been applied correctly.  Peoples
      apologizes for any inconvenience this may have caused the customer. 

      Peoples
      considers this complaint resolved.

    Peoples Bank is NOT a BBB Accredited Business.

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