Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  367 days since my car was first brought in for the air conditioning not working. There has yet to be a resolution with this issue. Started reaching out to *** customer care at the start of June and no response. They promised months earlier to set up the repairs and rental with Taylor *** on Lima due to my request after documents were falsified with incorrect mileage to prevent lemon law. After waiting over a month, 6 emails, and 2 phone calls later I started filing complaints this summer. Filed complain with BBB auto line, who said nothing could be done due to the mileage Taylor Kia of Lima put on the invoices they provided. Even though 5 other dated work orders were submitted with correct mileage from 2 separate companies with the *** of my car on them. Told me I needed to contact the BBB if fraud was suspected. Also filed complains with *** for falsified document and Attorney General since there is still no resolution with the air conditioning and several other problems have formed since the start of this. Additional problem with 2023 *** ***** GT include: malfunctioning AC, smells of electrical fire while driving down road, smell of exhaust inside the car when first start to warm up and driving down road with windows up, have to shut defrost on/off to stop the high pitch squealing from the motor, car pulling / resisting steering and pulling to right while driving down the highway, and more. BUT due to it taking over a year for them to even assist with one issue, I'm still waiting on the other life threatening issues to be addressed. They just keep saying this is not a lemon law issue since *** falsified mileage on the work orders. Even though, several other work orders with the correct mileage have been submitted.

  Business Response

  Date: 09/10/2025

  [BBB Transcription via Email Attachment from business] Thank you, as always, for bringing the concerns of our valued customer, ******* *********, to our attention. 

  I have now had the opportunity to have a manager review this matter and provide me with a factual summary. I am notified by Manager, **** ******, of the following facts. Mr. ****** just recently met with the customers agent on Friday, September 4th, 2025. They both drove together in Ms. *********** vehicle but could at no time replicate the concerns of the customer. Manager ****** reached out to the customer and politely advised her that unfortunately if the dealership cannot replicate the problem it cannot attempt to fix it. Accordingly, at this time, the dealership ****************** directly informed Ms. ********* that they cannot find any complaint of issue that needs to be repaired. 

  Regarding the customer's concerns that ******************'s ***************************** has not been adequately responsive. Please be advised that this is an issue with the manufacturer not their dealer/franchisee. While the dealership is certainly happy to advocate and attempt to assist their valued customers, the dealership is not in the position to demand the manufacturer neeeds to respond. 

  Service Director for Taylor Automotive has even personally volunteered to drive down to **** to personally ride with the customer and evaluate her concerns if this problem should reoccur. In addition, or alternatively, Ms. ********* is also welcome to personally meet with Service Manager at Taylor ******** ****** *********. 

  I hope this helps to address the concerns raised by our loyal customer. 

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23713507
  
  I am rejecting this response because:

  Dealer continues to inspect the car on days when the temperature is not high enough as stated in multiple complaints to the company. When they drove around to test the most recent list of complaints, they drove the car in town for roughly 5-10 minutes and half of the smart features that I listed on the items needing addressed clearly stated highway or open country roads. 

  When responding to the complaint I would like to point out that the incorrect date of "diagnosing" the car was listed once again. This better proves my point they never take the time to complete the proper paperwork for warranty work needing completed on this car. I emailed **** last night and forwarded ***** the responses and additional documentation for this case (If this needs added please let me know) and let him know the temperature outdoor for the next week and a half is showing 80 or above. So once again, I will either have to find someone to drive my car over there while I work 10 hrs or take off even more work to drive my car back and forth since my vehicle is not a high priority. 

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/28/2025 I purchase a 2018 ******* ****** from Taylor *** -*********** I was allowed to leave with Car upon signing paperwork. The vehicle was in my name along with temp tags on 05/07/2025 I was told to return the vehicle due to the bank sending back the deal because could not confirm an address. I asked the salesman, ******* C Kunkelmz do I get my $800 that I put down on the vehicle here informed me yes I do upon returning the vehicle. They refuse to give me my refund stating cause of themileage and smoke in the car to my knowledge that would be renting a vehicle. I purchased this vehicle so Im very confused as of why give me my deposit back the address Im referring to would be the co buyer ***** *******

  Business Response

  Date: 06/09/2025

  {BBB transcription via attachment}

  Thank you as always for bringing the concerns of our valued customer, ****** *****, to our attention.

  I am informed by the General Manager of the following facts.

  General Manager, ***** ******, of Taylor ******** states that the customer was provided with the courtesy of a Spot Delivery.  Unfortunately, funding for the purchase of the vehicle could not be financed because the customer was not able to provide the lender with satisfactory proof his current address.

  As soon as it was discovered that the loan would not be finalized and the transaction funded, the customer was notified that he needed to return the vehicle.  I am further informed Mr. ***** failed to return the vehicle.  At the time the vehicle was recovered it has over mileage of ***** miles.  The Spot Delivery over mileage fee was fifty cents multiplied by the 1294 mileage in addition there was a daily use fee of $50.00 per day.  The customer has stopped his $200 credit card payment and therefor only paid a deposit of $600.  The over mileage and daily use fee total were $797.

  Accordingly, I am informed that the customer was advised that as a result of these charges his deposit would be applied toward this amount.

  I hope the above helps to address the concerns raised by our customer.

  Very truly yours,

  ********************** AUTOMOTIVE GROUP

  ***** A. *******

  C.E.O. & General Counsel

   

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase a vehicle. I test drove it. Let them know that I was preapproved for the amount of the vehicle. Without any written or verbal permission that salesman asked me for my Social Security number for more information about the paperwork that was needed to get the vehicle to me. Then he went to the loan officer, and the loan officer ran my credit. I tried to disputing it with my credit company and they said that the car lot has to submit a deletion request upon this all employees try to act like they did not know what a deletion request was so I left.

  Business Response

  Date: 11/14/2024

  The Manager, ***** Vendetia will address the customers concerns and will issue the required correspondence to remove the inquiring from the customers credit history with the three credit bureaus. 

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Ford Escape from Taylor Kia Lima. While testing driving the car the check engine light came on. I told them if they did not fix the check engine light issue that I would not buy the car. They told no problem we will get that resolved. I spoke with **** ***** who told me that the check engine light would be fixed. I bought the car had it a few drives before it became undriveable. I was given a loaner they had my car for weeks. I would call and call and no one would call me back. I have no clue never saw paperwork nothing on what was really wrong with the escape. I finally got the Ford Escape back had it less then 24 hours and the check engine light came back on and would not start. It was taken back to Taylor Kia who told me they would not fix it. After asking several people what was wrong with the car they finally told me it was the engine supposedly. Again never shown any paperwork for it. I asked how they where going to fix this situation they told me the only way they would pay off the Ford Escape is if I purchased a brand new Kia Forte. I never went in there to buy a new car did not want a new car. I was forced into having to buy a brand new car. I now even have negative equity on a bad car they sold me that I had in my possession for less then a week. The remaining 6-8 weeks it was being fixed by Kia. They have put us in position that is not fair. They bait and switched us no doubt in my mind. They new that car was bad and knew we would be forced to buy a different car. They are the most dishonest company I have ever dealt with in my life. We are not paying twice the amount for a car we did not even want.

  Business Response

  Date: 10/11/2024

  Thank you for forwarding the concerns of consumers ****** ******* to our attention. I have now had the opportunity to hear back from individuals familiar with this matter. I am formed of the following facts: 

  The customer had purchased a used 2017 Ford Fusion As-Is. The dealership did attempt to assist the customer by replacing a leaking water pump and auxiliary pump. When the vehicle was subsequently returned for additional mechanical issues, it was discovered that the engine now lacks sufficient compression. In order to diagnose this problem, it would require a complete engine teardown to determine the cause of the compression issue, as well as, potential damage. Since the vehicle was no longer covered by manufacturer's warranty and the customer did not purchase and extended service plan, such work would have to be done at the customer's expense. 

  I am further advised that in order to assist the customer it was determined it would be best for her to acquire a different vehicle and this is how she ends up purchasing a new vehicle and obtaining some type of value for the trade in vehicle which did not have an operating engine at this point. 

  I am informed that all of these choices were fully explained and voluntarily made by the customer. 

  I hope this helps to fully address the concerns raised by Ms. *******. As always, if you should require additional information, please do not hesitate to contact us. 

  
  

  Customer Answer

  Date: 10/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my 2005 chrysler town &country mini van for a 2017 nissan pathfinder at TaylorKia in Lima.They gave me $200 for my van.I told them I could afford $300/month& **** ******** said $320 so I agreed.After being there 5-8 hrs I received paperwork that showed my payments were bi-weekly, $640/month.I was reassured multiple times that if anything went wrong within the first 3 yrs or 30,000 miles they'd fix it for free unless it was normal wear &tear.A few days later it wouldn't start until 12 tries later& I got it to Kia.They kept it& fixed a sensor.After giving it back to me it didn't start the next morning until 7 tries later.I took it back& asked where my van was because I didn't want this it had too many red flags.Also the check engine light was on &I was told something was just fixed &they'd turn the light off before I left the lot.Since I was there so long already I didn't turn around when I noticed it was still on.When I took it back the 2nd time they had it a while &I text checking up on it &they responded& I have the proof.They found too much oil in the engine.I didn't know this was very bad& could cause the engine replacement I now need according to Nissan.I drove it 2days &2 more lights came on &my engine light was flashing.I called for 1 month straight with no call back.I came in in February& he charged me $250 for a diagnostic& around $70 for an oil change I didn't ask for. I got this receipt but when I asked for my records showing too much oil was in it before they said it wasn't there which isn't legal and shows they're hiding something.They knew it was going to completely fail& didn't want to be held liable.I have 5 children &a mentally disabled husband who doesn't get assistance.Also 4 days after the oil change in Feb 2023 I went to car zone for new spark plugs which also could've been caused by the extra oil.I have a receipt where once again the oil was overfilled.My loan is around $24-26,000 and today it wouldn't start stranding me and my daughter

  Customer Answer

  Date: 10/23/2023

  Here is my warranty contract with AUL. My husband ****** is listed with me but I make 100% of the payments. Also the date we first got it was 12/8/22 and the first date it didn’t start was 12/20/22 and I have texts to prove it even tho Kia deleted the service records

  Business Response

  Date: 01/03/2024

  [BBB Transcription via Attachment]

  Thank you for bringing the concerns of valued customer ******************************* to our attention. I have now had the opportunity to receive a response from individuals familiar with this transaction and have been advised of the following. 
  Service Manager, *******************************, provided the following summary of facts: 
  *************************** was last in for service on March 16, 2023. Repair Order #***** indicated a check engine light and clunking noise. Diagnostic codes showed P0300 random cylinder misfire, p0302 cylinder #2 Misfire and P0430 Bank 2 Catalyst inefficiency. 
  The Service Technician evaluating the issue for Taylor Kia of Lima, recommended replacing the spark plugs prior and then test-driving vehicle to see if the check engine light would be cleared. Customer declined replacement of the spark plugs (denied by service contract due to this being a maintenance item). 
  After changing the oil and filter- at the oil level was checked twice and it was noted to be right at the full mark 
  Pd: tln 
  BBB Complaint/ *************************** 01 02 2024 
  The Customer eventually had spark plugs replaced elsewhere and the oil was over full. 
  The vehicle was dropped off on April 5, 2023 due to waiting to call back because we did not have service loaner to give her at the time. Repair Order # *****. The repair orders as follows: 
  Job 1 customer states the left cv joint is making noise when turning 
  job 2 customer states the oil over full and noticing timing chains are noisy on startup 
  job 3 customer states the *** light and vehicle vibrates coming to a stop. 
  Manager, ********* personally drove the vehicle and noticed a front suspension type issue as well as a clunk but only when steering from one direction to the other. CV axles typically make a constant clicking noise while turning and in motion. 
  A ****** Service Technician inspected the suspension. It was detected that the suspension cradle bushings are loose causing the clunk/pop noise from side to side. 
  The subframe appears to have non replaceable bushings which requires the subframe to be replaced. The cost for this repair was $1,649.99 in parts plus 
  17.1 hours labor per on demand labor time guide which is $3,150.00 in labor without tax This repair was declined by the customers extended service plan company, AUL. 
  The *** issue is actually rotor pulsations when coming to a stop. Rotors either need turned or replaced. Rotors have to be measured to see if they are within DOT spec to be turned. 
  P0430 Bank 2 catalyst efficiency is causing the check engine light to be illuminated. To repair this requires the bank 2 catalyst to be replaced. It is part of the exhaust manifold and does require gaskets to be replaced which repair was also denied by AUL. 
  Manager, ********* recalls the customer having no start issues or hard starting issues that the ****************** could not duplicate when it was super cold out during the winter months. 
  The Service Manager checked with ********************* and they had no records of it being serviced there. ********************* confirmed that these engines have timing chain rattle and start up cold issues when they are sludged up due to inadequate oil changes. Taylor Kia of Lima would not know the service records of the vehicle previous to inspection. 
  The above information was relayed to the customer. 
  I hope that this information helps to fully address the concerns of ***************** 

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 20763149
  
  I am rejecting this response because:
  ******************************* informed me that he wasn't service manager during my first issues. Shortly after purchasing my pathfinder it failed to start, almost costing me my new job. This was 12/20/22 which I will try to provide screenshots for if they will upload due to *** claiming to have no record of this. At the time of service I didn't think to ask for a reciept for records because I trusted them and didn't have to pay. 12/21/22 ************************* text me my car was ready. 12/22/22 I had the same issue and had to return it which is when I asked if I could get my *** I traded back because I saw too many red flags and it wasn't even 15 days and I'm paying $640/month. I was reassured they'd cover anything within the 1st 3 years or ****** miles. 12/27/22 I got it back and upon picking it up was told all they found was the oil was a little too full so they took some out and it's fine they said. I didn't feel comfortable especially a few days later when my check engine light started flashing and 2 more lights came on. I called from that day at the beginning of january til February something, one month of voicemails with no return calls. Realizing they'd never call, I took it in on 3/16/23 to have it diagnosed only. They gave me an oil change I didn't ask for and wasn't even due for for 1 more month so I was forced to spend more money. I have 5 children and a tight budget they just are out for money. I denied the almost $900 spark plug job because I new it was an overcharge so I took it to a trusted auto shop, ******** 3/20/23. I asked ******* to check for any issues because I expected more because I finally saw through ***. He wrote his findings on the receipt provided. Then he informed me of how serious this was and how much damage it'd cause and how it could cause engine failure. 10/20/23 it failed to start and ****** found it to be a complete loss and needed replaced for $11,220.89. The extended warranty I pay for paid all but $1006.16. I got it back 1/4/24 3 engines later it was so hard to find a decent engine. I don't believe someone would lie about it being at ****** but it was there for my front end control arms months prior as well. *** said it was my subframed needing done for $5000 and it wasn't under warranty. It was actually my control arms and they were under warranty thank God. After all of these issues I still owe $22-23000 and am asking you to let me give this back in exchange for the *** I gave you guys. Of course by now you've sold it so I would like to exchange this truck for a lower priced mini*** on your lot which I would want to have inspected by an agreed upon mechanic, not ***'s
  Sincerely,
  
  ***************************