ComplaintsforLeaf Home Water Solutions, LLC.

Water Treatment Equipment

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Initial Complaint
04/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The Water softener is not working correctly. Called the company beginning on February 14 about having it serviced and no one would return my calls. Talked to someone in March and made adjustments over the phone. Did not resolve the problem. Talked again on March 18 and made another adjustment over the phone. Told me to give it a few days and call back the following Monday. Again no answer to phone calls or texts. Called the office phone on April 8 and someone was suppose to call me from the service department by end of day on the 9th. Again no one has called. I paid thousands of dollars for this system and can't get anyone to come out and service it. I just want it fixed or they can remove it and refund me the money I have paid.
Business response
04/17/2024
Service is scheduled for 4/18/24 at 2 pm
Customer response
04/22/2024
[[BBB transcription via phone call]]
Consumer stated the business did come out and worked on the water softener. It appears to be working fine at this time. The complaint has been resolved.
Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unfortunately I made the mistake of having them install one of their water systems installed on febuary 22 2024 nothing but issues (water is NOT clear and the mechine is extremely noisy) and their customer service is HORRIBLE. I was told I would be called back twice now and still waiting, That was over two weeks ago. I just want this peice of junk out of my house. April 1 I called again and they said they would call back by friday and that never happend. This is a fly by night company. I have been trying to call them and They just blow me off every time. I will not pay for this system how do I go about getting a lawsuit agenst this HORRIBLE company? Or Option two they can just get the piece of junk out of my house.
Business response
04/17/2024
Customer has been calling into service instead of returning the installation manager's voice messages to schedule the service. Customer conversation on 4/17/24 at 8:49 am stated that he would return the phone call but was uncertain he could do so before 5 pm today.
Business response
04/19/2024
[[BBB transcription via email]]

Customer is refusing to allow service per warranty and contract.
Customer response
04/19/2024
I am rejecting this response
Have not contacted me. Also they need to get the permit..
I will try to call again tomorrow.
GET THE PERMIT.
Initial Complaint
04/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is charging me for service that I was told that I did not have to pay because it was a manufacturing defeat on a product. Now they are charging Double on annual yearly fee.
Business response
04/16/2024
The service completed on 12/14/24 replaced the failed delivery pump that was a manufacturer's defect. The annual service fee is now applicable under section D of the signed contract.
Customer response
04/19/2024
This s my contract. I was never told that I had to pay a service fee annual. If I was told that before i got this system, I would have never got it. This is like buying a time share. I did not find out that I had to pay a fee until 2023 and that was when my machine started beeping. Then I was told it was $*** and I wrote letter to the company on why I was not educated about the fact of a fee. Everything I was told about this system is a lie. I was told that it would make my skin soft and help my hair great drinking water. I got it because when I came home from Afghanistan my skin and hair was not in the best condition due to the water source out there. But since I have had this system, it was not worth me investing in it. I had kind of wrap my head around the fee until soon as I paid it off, they said that I never paid them for the1st year, plus they double up on the service fee from $*** to $***. I feel like this company Representative lied to me about this machine. I call the representative one day to ask him why he did not tell me about the service fee He said he did not know nothing about a service fee and that he no longer work for the company.
I been trying to find some other company to service this machine and they say they don't service the one I have because they install something in my house that I really didn't need. It for homes that have well water not city water so now they want me to remove a part of it and that can run up to $*****.
This company Leaf Home Water Solution just told me to unplug it. I am so frustrated with this system and this company.
The Representative misled me and told me I had 4 cancer agents in my water just to get me to get it.
Now I don't know what I am getting in my water because it unplugged.
Please help. Even if it is to direct me to someone that can help. I spent a lot of money on this machine for them to tell me to just unplug it after I finish paying for it.
Business response
04/23/2024
Section D of the contract signed on 3/11/22 states that service fees after 1 year are applicable.
Initial Complaint
04/04/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Over the past several weeks I have received many (9) or more robocalls per day from Leaf Water with the same recorded message. Today it seems they spoofed the incoming phone number so the call appeared to come from someone else. I want them to put me on their NO CALL list.
Business response
04/10/2024
Customer has been added to the do not call list
Initial Complaint
04/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Business will not stop with the spam calls. They're calling 10x per day from multiple numbers. We have zero interest in buying anything from Leaf Water.
Business response
04/03/2024
Customer has been added to the do not call list
Initial Complaint
04/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I HAVE HAD THE WATER SYSTEM FOR ALMOST 3 YEARS AND THEY HAVE BEEN OUT 16 TIMES TO FIX IT. WAS TOLD BY MY LAST TECK THAT WE NEEDED TO HAVE THE ***** REPLACED. IT IS NOW 2 MONTHS LATTER AND STILL NOT FIXED. WE HAVE NOT ADDED SALT IN 6 MTHS.THIS IS A JOKE.
Business response
04/09/2024
Service was completed on 4/2/24.
Initial Complaint
03/23/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Jan 22,24 a sales presentation and contract was signed to purchase an water treatment system that would be as good as purified water. We were told that the system would deliver 0ppm of TDS. (Parts per million and Total Dissolved Solids). The next day the system was tested by consumer only to find out the system does not do as what we expected. We called and they said the system is working as it was attended to do. However it is not the system we were asking for. See attached documents. They wanted to swap out this one and charge us additional $595.00 which is unacceptable. They can either swap out at no additional charge or retrieve this one and refund us our money so that we can get the system we are looking for. We are still buying water at the store and the existing system is not being used.
Business response
04/09/2024
Service has been scheduled for 4/9/24.
Customer response
04/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It is to be further noted that we agreed to a full refund upon return of their product.
They came and got the product and we are waiting for them to send the refund in the mail.
Thank you for your assistance.
**** ***
Initial Complaint
03/21/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was told by the Leaf Home Water Solutions sales person that my first annual system checkup would be free. When I called customer service, to set up my checkup, I was told it would cost me $125 for my first checkup. I called the saleman, who no longer works for them and he told me that I was supposed to get it free no matter what customer service told me. Customer service would not give me the phone number of the local office, so I can pursue this further.
Business response
03/22/2024
Leaf Home Water apologizes for the misunderstanding however services fees are applicable after 1 year per contract and warranty.
Customer response
03/25/2024
I am rejecting this response because:
Leaf Home Water Solutions salesman ***** *****, whom I called, said I am correct that when he worked for Leaf Home the one year check-up was free. So he no longer works for the company, I guess I'm stuck with Leaf's decision not to honor the free one year check-up. I'm done!
Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
It was the worst experience I ever had. When salesman came to us, first he said I will check the toilet and using laser he said you have lime build up. You need better system. I said I am 76 years old and I can not lift the salt. So, he suggested salt free system. My old system was working fine and only reason I change so that I do not have to lift the salt. Salesman said that it will remove the salt and also their video shows it removes the salt. Installer came in and remove my perfectly working system and cut the powe supply wire from the transformer.. It took several calls to get his attention about my complaint. It was not doing the job that I expected . So i ask him to take the system and refund my money. The supervisor **** **** came in and inspect the system and acknowledged the the faucet was leaking and he said let me see waht can I do to satify you. I called him and answerd and said we will install the original system which you have to put salt in it. That was I was trying to avoid, because of my age. Please do not go for this system it does not work. Wastage of money Salesman will say anything to get sales. The installer has not clarify that this system is only condition the water but does not remove the lime. Of course I signed the contract on salesman pressure and **** **** negotiating skill. All I can say is the system do not work and be aware of the pressure salesman. Read everything before signing. Salesman and installer lied to me. **** said he will fix it and he came up with same system what I had with more money. I explain my main concern before he come to see me on phone, which is heavy lifting of salt. He should have told me then then that this system will not work.Leaking faucet is still there. There is no consumer service.. Date; 01/23/24,
Business response
03/28/2024
Customer contract page 3 specifically outlines the workings of a conditioner and how it differs from a softener. We have offered the customer a softener system at cost that would address the concerns that the customer has, but the customer has declined.
Service is scheduled to address the customers concern regarding the leak on 4/4 10-12. After further conversation with the customer, it is not the valve leaking, but the Teflon tape on the valve is coming off.
Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Leaf Home Water Solutions installed STO and RO ( Reverse Osmosis) in my house on February 8, 2024. It cost $ 7245.00. Since that time I cannot drink this water because it very alkaline- almost 10. I feel thirsty all the time and this water can cause problems with kidneys and heart. Sales representatives did not tell me anything about pH of water when I asked him. This company committed to provide professionally installed by factory trained technicians with attention to every detail. BUT IT IS NOT THE TRUE. Installations took almost 3 weeks. Also they ruined my plants and didn’t fix the hole in the wall outside of my house.I called many times customer service and installed manager but I didn’t have any answers for my problems. No one cares at this company. Since I cannot drink this water and installed manager said that he cannot resolve this problem I want this system out of my house.
Business response
04/01/2024
This matter has been resolved with the our property damage team and we consider this matter closed.

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