Complaints

This profile includes complaints for Leaf Home Water Solutions, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leaf Home Water Solutions, LLC.

  1595 Georgetown Rd Hudson, OH 44236

  
• 

  Leaf Home Water Solutions LLC

  50485 Pontiac Trail Wixom, MI 48393

  
• 

  Leaf Home Water Solutions

  1810 S Lynhurst Drive Indianapolis, IN 46241

  
• 

  Leaf Home Water Solutions, LLC

  317 Northlake Blvd STE 1008 Altamonte Springs, FL 32701-5263

  
• 

  Leaf Home Water Solutions, LLC

  5620 NW 12th Ave Ste 103 Fort Lauderdale, FL 33309-6612

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ********** is the filtration technician from Leaf Home Water Solutions LLC, who charged us $4500 for the water filter treatment. However the installation person didn't install the water connection properly due to which my house basement is leaking and flooded and even the water is leaking underneath the sink. I had been calling Leaf solutions since one week none have responded. My house warranty person mentioned that it was the mistake from the filter installation person who messed up so they are not going to involve in this as the water leakage issue has to be addressed by the filtration technician. Now I'm really disappointed for this water solutions as they have cheated us. We are suffering because of their negligence. I just feel like this kind of stuff should not happen to anyone and they should take complete responsibility for their mistake. These people just bluff and we now feel like we have been cheated. No improvement in the water system too. Worst service and worst management.

  

  Business Response

  Date: 07/22/2025

  Service has been completed.  We are waiting on 2 estimates per procedure for review in order to complete resolution. 

  Customer Answer

  Date: 07/22/2025

  We have requested with two of the services who would work on our house sink cabinet. They are as of now not available until 3 to 4 weeks of time to come and look into it for providing a estimate. Meanwhile I have to get a dehumidifier and I can produce that bills as of now. Once someone comes back and provides me with an estimate I can't do it so. Leaf home service team has already come home and did check the damaged under sink wood and the basement wood and floor. If they are ready to first provide any kind of estimate I will be looking forward for it. If ever we feel it's very less when compared to the market price then the leaf team have to wait until I get an estimation. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/03/2025
  No response from manager
  Refused to selling water filters without maintenance service

  

  Business Response

  Date: 07/10/2025

  Service was completed on 7/9/25 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson, ****** *****, stated that all the paperwork for the HOA was done, and I did not need to worry about anything. Now I have an HOA violation and am trying to resolve the issue. I put it in a packet to get it approved, but Leaf Water apparently does not have a Florida business license. They provided two documents that our HOA does not accept. We called their HQ, and they said we need to talk to the local unit. The local unit said corporate will do it. We have a deadline to comply with, or the equipment will need to be removed, so we will end up paying for something we cannot use. If they cannot legally operate in Florida, they need to take their equipment and refund what we have already paid so far. I attached all the documents they give us, none are valid as a Florida Business license, which looks like a certificate.

  

  Business Response

  Date: 07/15/2025

  Customer and their representatives have been provided all necessary licensures.  Customer request is deemed unwarranted.  

  Customer Answer

  Date: 07/15/2025

   I am rejecting this response because: My HOA do not have a valid Florida Business license from Leaf water, the HOA has show me how a proper license look like, and what they have provided is a tax receipt. 
  
  
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Leaf Home Water Solutions (LHWS) on January 18, 2025 after seeing an advertisement for a whole-home water filtration system. I was interested in improving the quality of my well water, which was orange/yellow in color, smelled strongly due to heavy iron content, and was being poorly treated by an aging softener. A representative from LHWS visited January 24th, tested our water, and presented a range of system options. I was pressured to purchase immediately due to a “limited-time” special ending the next day. The representative also added a 10% military discount as further incentive. Based on the urgency and our poor water quality, I agreed and paid $7,668 for their LWIRT water filtration system. Unfortunately, the system has failed to deliver any improvement. The initial installation failed when a filter burst within a week. A second system was installed, but the water quality remains poor and worse than before installation. During a recent service visit, a technician admitted that the valve head used in this system has a known defect, but refused to explain the nature or cause of the issue. Despite paying extra for a 7-year warranty, LHWS has refused to replace the defective valve head. I have made numerous calls to their customer service line, who repeatedly promise a manager callback within 48 hours but I never receive one. The Orlando office manager has stopped responding entirely to my texts and calls. Over the past 6 months, I’ve had 8+ service appointments, and our water is now not even potable. My family cannot use it for drinking, bathing, laundry, or dishwashing. On Friday, June 27th, I formally requested a full refund and removal of their equipment so I can afford to install a working filtration solution for my family. As of today, I have received no response. I wish I had found the BBB reviews for LHWS beforehand. I strongly urge others to avoid LHWS due to their defective equipment, high-pressure sales tactics, and unresponsive support.

  

  Business Response

  Date: 07/15/2025

  Service is scheduled for 7/17/25 with arrival between 12 pm and 4 pm 

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and LeafHome Water Solutions removed their equipment and have both parties have signed a settlement agreement that lays out how they will be refunding me. I find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the leaf water system that was installed at my property a year ago. Since the installation, the system has not functioned correctly. Despite multiple maintenance visits by your team, the issues have persisted. Each time, I was instructed to monitor the system and call back if the problems continued.
  
  It has now been a year, and unfortunately, the water problem remains unresolved. To add to my frustration, I have recently been informed that the warranty has expired, and I am now expected to pay $125 for each subsequent maintenance visit. This is simply unacceptable, given that the system has never worked properly since its installation.
  I paid 7000. thinking that the problems that i had with my 600.$ system but I was so wrong.
  
  I kindly request that you address this matter urgently and provide a resolution without additional charges. I believe it is only fair to rectify the situation considering the ongoing issues. I appreciate your attention to this matter
  I tried to attach the 40+ pictures and it fail.

  

  Business Response

  Date: 07/09/2025

  We are waiting on the customer to respond to our voice message left to schedule service 

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2025 a representative from Leaf Filter water system came to our residence and advised that their system would be better that the system we had in place. He stated if not satisfied they would replace the old system back free of charge. We spent over $5500.00 on this new system. Water is worse than before and rust everywhere, tubs, shower heads, toilets, dishwasher not working properly and it is a year old. We had seven(7) techs come out to adjust or test water and nothing corrects the problem. One tech said the system was jeopardized and had to be replaced. Never saw him again and now they just want to keep testing water. We just want a system that works and now a manager has to make that decision. We were guaranteed a working system that I would not have to add salt to anymore. This company is full of scammers that just want our money and never service as promised.

  

  Business Response

  Date: 07/10/2025

  Service was completed on 7/3/25.  

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service - June 13, 2025
  
  I had a water filtration and softener system installed by Leaf Home Water Solutions. I am still within the statutory cooling-off period, during which consumers are legally entitled to reconsider and cancel their purchase.
  
  The company representatives refused to provide pricing information over the phone and insisted on a home visit. During the visit, they conducted a basic water test and confirmed that the water quality in my home was not problematic. Despite this, they aggressively pushed their product using high-pressure sales tactics.
  
  The original quote given was over $10,000, which I immediately declined. They persuaded until they offered a “special deal” at $5,260 + HST. I was told this discounted rate was only available if I agreed to have the system installed that same day, which I now realize was a manipulative tactic to rush my decision.
  
  Lack of Transparency and Consent
  I made it clear that I did not want the water to taste heavily of charcoal, nor did I want a significant increase in pH levels. I was assured by the area manager, *****, that the system had customizable settings and that any adjustments could be easily made. He also verbally committed that, should I choose to cancel, the removal fee would be no more than $300–$400 CAD for plumbing charges.
  
  Within two hours, six different workers arrived at my home unannounced to install the system. My driver’s license details were taken under the guise of a credit check, and I was set up for third-party financing without full disclosure
  
  I requested a follow-up test after 3 days, that showed the water pH had drastically increased from 7.5 to 9.5—a clear violation of the terms we discussed.
  
  After calling customer service 5 times over 4 days and ***** ignoring my calls, I finally heard back from a local representative who now stated that removal of the system would cost $1,800 + tax, a drastic and unexplained increase from the original verbal agreement of $300–$400

  

  Business Response

  Date: 07/08/2025

  Customer installation was completed 6/13/25. Customer request for removal/refund is premature and unwarranted.  

  Customer Answer

  Date: 07/15/2025

  [[BBB transcription via phone call]]

   

  I as a client have requested removal of the water system during the 10 day removal period. They are trying to charge for the removal. Consumer questioned why. Should not be charged just as much for the removal. The business did not even send the contract until 10 days after. The business refuses to remove the system and have now reduced the fee to 600.00 which is still a lot. When they came to the house and enforced the product, all the consumer wanted/requested was tests for their water. They assured water quality 7.5 but it is up to 9.5 PH the essential minerals have gone away as well. Water taste is bad and no claims from the business have been proven true for the consumers water system. The business has very bad reviews and is very misleading to the consumer. Consumer just wants the system removed at this point. Their is a small child in the home. 

  
  

  

  Business Response

  Date: 07/15/2025

  Installation was completed on 6/13/25. Inspection was completed on 6/20/25.  System was found to be working as intended and within manufacturer's specs.  As system is working as intended, customer's request for removal is unwarranted. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2025 I met with a salesperson from Leaf Home water. We explained that we were in need of a whole house filter for the water due to bad odors and irritants present. We already had a softener to deal with the hard water. She tested water ( never giving me a copy of the results as she said she would) and knew that the chlorine levels were low. The Carbon Catalytic tank is what she said we needed we needed to take care of taste, odor and irritants. It was installed and then after a week we noticed the water was just as bad if not worse. At times we have sulfur smells as well as a sewage odor and skin irritations still exist.
  I repeated calls to customer service a tech was sent to test the water. He said the system would only remove chlorine. Repeated calls to customer service, get: the local office would call within 2 days. The calls rarely came. After more calls they sent a second tech to do a complete water analysis (May 16). The tech again told us the system does not clean out the contaminants. He took the water for testing and said I would get a call on Monday. That call never happened. I tried to contact them for the results and no one answered. Customer service then said they closed the ticket. She reopened it and said some would call. It has been three months of calls and the water still has an odor, strong at times, and the irritants are still present.
  On June 20 I got a call. They could not find the water test results from May and said Monday June 23 they would retest. On Monday I got a call saying they would be here Tuesday or Wednesday. It is now 4:35 Wednesday and no no has shown up or is answering the phone. At this point it is clear that I was sold something that the salesperson knew would not take care of the problem. I have repeatedly asked to have it removed and money refunded. Please help me get action from Leaf Home Water so that I can have this problem fixed.

  

  Business Response

  Date: 07/08/2025

  Service is scheduled for 7/8/25 

  Customer Answer

  Date: 07/10/2025

   I am rejecting this response because:
  They have tested the water 3 times and both techs recommended removal of init.   They are sending another person to test the water again on 7/11/2025.   The unit has degraded the quality of the water with both of us having irritations we did not have before.   I want the unit removed and money refunded. 
  
  

  

  Business Response

  Date: 07/15/2025

                 Due to inconsistencies with the original testing, the local office returned for
  service on 7/11 to perform additional tests. Per the new testing, the system is
  functioning as contracted. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent 3500 on a new water system that stoped working in 3 days had to have someone come out and look at it and fix it. Then a week later my water started to smell and had to have them come out and fix it over and over again a couple months pass same thing happened they turned up the salt and stained my driveway, ruined my new fridge, toilets and water fixtures due to the salt eating away the metal. I was told by a supervisor to send photos and they would help figure out what to do when they stoped returning my phone call or blocking my number has been over a month and still no call. I would like my 3500 back plus repair of all appliances and what it will cost to get a new system

  

  Business Response

  Date: 07/08/2025

  We are waiting on estimates from the customer to work toward resolution 

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was installed 2/19/25 and for two weeks water was good and then it turned to sulfur water so I called back and spoke to a ******, on March 1st called back and the two weeks later sent the installer back he only took pictures and haven't heard back from anyone other than finance company called to find out if everything is taken care of and I said no,so there was a promotional period and they have waited so that they can collect interest as of no i have paid them in full $8,899.15 and I'm receiving more bills from finance and I don't owe them.i have a letter from ****** ******** from finance that I've called 11 times and the girls answering the phone tell me to wait by my phone and ****** will be calling me and I never received a call yet and the letter is dated April 8th the phone number on the letter is *********** the job is also not complete they are supposed to be taken out reverse osmosis tank out and putting carbon filter to replace tank,I've now bought 17 cases of water for drinking the water is not drinkable out of the tap,washing machine doesn't work either because the water is very dirty and it throws a cleaning code on it that says machine needs cleaned it's a Samsung and we've been on a chat with them a they say till water is fixed the problem will still exist, so I would like to be reimbursed for all the water I'm having to buy and the no customer service with no return phone calls and all the filters that were originally installed to be replaced, and would like a small refund do to being sold a system that I don't have to service but once a year that only lasts two weeks, so bottom line this company has a lot of complaints and I wished I would have seen them before I committed to them so hopefully I won't have to seek a legal team to get money back and get water that I've paid for or move on to the city water that I didn't want to do,so I hope this is helpful information and someone gets here very soon my patience is very thin and I've been patient.

  

  Business Response

  Date: 07/08/2025

  Service is scheduled for 7/9/25 with arrival between 10 am and 12 pm 

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.