Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  30 Commerce Way Woburn, MA 01801-8503

  
• 

  LeafFilter Gutter Protection

  2144 Brighton Henrietta Town Line Rd Ste 375 Rochester, NY 14623-2661

  
• 

  LeafFilter Gutter Protection

  1925 Boxwood Rd Nanaimo, BC V9S 5X9

  
• 

  LeafFilter North of New York, LLC

  400 Oser Ave Ste 200 Hauppauge, NY 11788-3660

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been receiving email ads for Leaf Filter every single day for many months. The oldest one I can find that I didn't delete was from 5-24-25. I've called ************ which is the # on the ads over a dozen times in the last few months asking that they remove my email from their list. Each time, I'm told they can do that but it might take up to 10 days. This has not been effective so I'm filing a complaint to have someone at Leaf Filter contacted that can remove my email from their ads: *************************. I understand the parent company might be Leaf Home if that helps and their home office is in Hudson Ohio. I never contacted them for any reason so I'm not sure how they even got my email address. I'd appreciate someone's help to fix this. Thank you **** ********

  

  Business Response

  Date: 08/04/2025

  Customer has been unsubscribed from email promotions 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had gutters installed on July 15. It rained next day and there was leaks and a section was not installed. The two young men who installed were more interested in vaping and using vulgar language. I called next day for a service call. I still have not seen anyone from Leaf Filter to fix the problem. I have called five times. We also signed contract in May but did not have installation till July. Not one person kept us informed. I had to do all calling and texting. **************** is lousy. I keep getting excuses.

  

  Business Response

  Date: 07/30/2025

  Service was completed on 7/29/25 

  Customer Answer

  Date: 07/31/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have requested company stop sending e-mails to my account by phone twice. Have filed with the FTC but they don't follow up on individual complaints. Filed with the SC Attorney General's office but they handle fraud. How to stop this abuse? *******************

  

  Business Response

  Date: 07/24/2025

  We apologize for the inconvenience.  We are removing customer from all email contacting.   

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaf Filter installed gutter filters on my house on 5/19. On 5/25 I texted the Sales rep notifying him of several concerns I have with the installation. It took 2 weeks for the Sales rep to give me their 800 number to Service. On 7/11 a Leaf Filter service rep came out to inspect the installation. He indicated approximately half of the installation was faulty and needs to be redone. Since then I have not received a call to schedule the work despite my numerous attempts to connect with them. At this point, I am simply looking for them to correct the installation issues. However the longer this goes on, the more likely I am to request a refund. I understand there is a class action lawsuit against Leaf Filter and I have seen numerous on-line complaints about their installation services. Had I know this I would not have made this investment ($6,250) in their product.

  Customer Answer

  Date: 07/23/2025

  Today I received a call from *****, a Leaf Filter service Manager. He has scheduled ******** ***** to work on the filters next Monday. I will keep you posted. Thank you!

  Customer Answer

  Date: 07/29/2025

  Today Leaffilter services came out to address the issues. They seem to have done a good job, time will tell. I don't think there is any further action needed at this time. I want to thank you for your assistance .

  

  Business Response

  Date: 07/29/2025

  Service was completed on 7/29/25 to customer satisfaction 

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales Manager, ***** ********, met with us regarding installing Leaf Filter on 11/16/24. We signed the contract for $9,221.00. Since that time our gutters are overflowing in three different places which we noticed the first time on July 7, 2025. We called to have it looked at by the company. When we did not hear from them for a couple of weeks, we called again; they sent out two women to take pictures and they said someone would be contacting us to fix it. We called three more times without ever getting a call back. We called July 17, 18, and 19, and they replied someone would contact us first thing the morning of July 21st. Since then, we've read nothing but complaints of faulty material and installation and no one has ever called us back.

  

  Business Response

  Date: 07/24/2025

  Service was completed on 7/24/25 

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The job was completed as stated, but although we accept their response, we can't accept that it took a response from BBB to get a response.  We probably placed at least 10 phone calls to their 800 number plus 2 calls to the ****** office without ever getting a call back.  I don't feel confident that although we have a lifetime warranty with this company that we will be able to get a response again in the future without spending as much time and trouble again.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LeafFilter gutter guards installed on 8/9/2019. They offer a lifetime warranty. The mesh screen they installed has separated leaving several large gaps. On 7/11/2025 I called to ask for a repair. A repair was scheduled for 7/18/2025. After scheduling the repair I was asked how I wanted to pay the $195 fee. I stated I did not expect a fee since there was a warranty. She said that the warranty only applied if there was debris in the gutter. Since there are large gaps debris has gotten in the gutter. She said the serviceman would assess the damage. I agreed.
  On 7/18 the serviceman called and said he was on his way. He asked if I was aware of a $95 service fee. I told him I expected the warranty would cover the fee but we could discuss it after he assessed the damage. He said he would have to call his boss and he would get back to me. I waited 2 hours and did not receive a call so I called him. He said his boss told him to not come.
  I would like a service call to repair the problem and discuss the fee if any.

  

  Business Response

  Date: 07/23/2025

  Installation was completed on 9/5/2019.  Customer called for 1st service on 7/11/25 stating filter popping up.  Customer was scheduled for service on 7/17/25.  Customer cancelled service on 7/17/25 stating the service fee.  Service fees are appliable per contract after the 1st year.  If customer changes their mind and would like service, we ask them to call our service department directly to schedule. 

  Customer Answer

  Date: 07/23/2025

  LeafFilter advertises a lifetime warranty.  I feel they should honor that warranty and that the defect in their installation should be covered.  At the very least, they should come out and inspect the problem and then we can discuss any fees.  I had scheduled a service call and they cancelled it although they stated that I cancelled it.  That is not true.  I was anxiously awaiting the service call.

  

  Business Response

  Date: 07/28/2025

  Customer called to schedule inspection.  We quoted a service fee for that inspection.  Customer declined paying service fee.  The inspection was cancelled.  If customer changes their mind and would like to schedule the inspection for the quoted service fee, we ask customer to call our service department directly. 

  Customer Answer

  Date: 07/28/2025

   I am rejecting this response because: LeafFilter should at least come and inspect the problem. If warranty covers repair they can proceed.  If repair is not covered we can discuss payment option.  
  
  
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 05/27/2025
  
  The amount of money I paid the business: $1,244.00
  
  The business committed to provide me: Clean inside all gutters and downspouts. Seal all gutters with 50 year Silicone, Reinforce, & Realign all gutters for proper waterflow.
  The nature of the dispute is: LeafFilter provided overall poor workmanship and did not commit to sealing all gutters with 50 year Silicone, Reinforce, and Realign all gutters for proper waterflow and did not clean inside all gutters and downspouts. With LeafFilter doing a poor workmanship with the job it has caused my wood siding to continue to get wet and wood rot to our house. You can see LeafFilter did not clean the inside of all the gutters and downspouts, they did not seal all gutters properly with 50 year Silicone and they also did not renforce, realign all gutters for proper waterflow. This has cost me and my family thousands of dollars on our home and we are requesting a refund of $1,244.00. Please refer to attached photos and video.
  
  LeafFilter has not tried to resolve the problem and they have not reached back out to me. I reached out to LeafFilter ************** Customer Service on 7/16 Wednesday and filed a complaint and requested my $1,244.00 money back. The customer care rep advised she would pass along to their manager and that the manager would reach out to me. No one from LeafFilter has reached out to me.
  
  Their is a money-back guarantee written in the agreement that the salesman and I signed 5/23/2025.

  Customer Answer

  Date: 07/25/2025

  Leaf Filter North of Missouri, LLC ("LeafFilter") agreed to the following terms and conditions effective on July 24, 2025. Please see attached Settlement Agreement 

  Customer Answer

  Date: 07/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In may 2025 I met with the sales man and he told me I wouldn’t have a payment for 18 months when I told him I couldn’t do it until next year. He wrote all this down on a white paper that I signed. So of course I agreed to this and the gutters were installed within the next few days. The gutter guys that installed it worked all day and when starting to clean up it started pouring outside. So they rushed to clean it up and left. They left nails all over my yard. Didn’t clean up all the old gutters and left them attached to my house. In several spots my gutters were leaking between the gutters and the house. So I called and they were set to come fix. 1st guy came and fixed one spot but needed help with the other they were supposed to come back and never did. I called again and we’re set to come but cancelled. I have also received 2 bills in the mail. I’ve called several times and no return calls as I was told they would call me back. I would not have agreed to this if I knew I would be charged immediately! Leaf filter refuses to help and return my calls! Also the paper I signed with the 18 months is not in the folder that the salesman put all my paperwork in! His name was *******

  

  Business Response

  Date: 07/22/2025

  Service was completed on 7/21/25.  Customer opted for the current financing.  

  Customer Answer

  Date: 07/22/2025

   I am rejecting this response because:
  I was not informed that the financial group that picked me up didn’t offer the 18months no payment no interest. When we applied and I was accepted. The salesman only stated and I quote “ oh concora picked you up that’s good” he never once stated that the offer didn’t stand. He only stated that the 18 months no payment no interest was a guarantee. I even asked again prior to signing and he said yes. He lied and he knew that I couldn’t do it at the time. But he made the deal sound undeniable and lied to get me to agree. This creates a hardship on my family and most of all my children and their needs. 
  not one time did he mention any financial groups or that an offer was only with one financial group he only stated the deal and when I was accepted to whom it was. 
  To be honest I would have told him to fly a kite if I knew the 18 months no interest wasn’t an option.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaf filter is not honoring our warranty. We noticed the gutter guards appeared clogged after less than 2 years of being installed. We called and they set a technician out right away. His findings were that they were installed incorrect and despite 7 attempts to contact the company we are unable to reach anyone who can schedule a fix. We have the warranty and were charged over ****** which appears to be well over what the gutters cost for others. We have reached out to their customer support with no help. We will be seeking legal action against Leaf Filter. Do not use this company for gutter guards. There have been so many complaints filed since our installation but at the time we chose them it appeared to be a reputable company.

  

  Business Response

  Date: 07/25/2025

  Service was completed on 7/24/25 

  Customer Answer

  Date: 07/25/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old gutters were replaced on 11/14/2024.
  When the weather warmed up in late Spring 2025 I started hearing loud pops and bangs as the daily temperature rose. The noises stopped when the outside temperature approached the high for the day. In the late afternoon and early evening when temperatures cooled the noises return but not as loud.
  Customer service sent a technician out four times in June and July to add more fasteners and hangers which did little to nothing. I thought the tech was joking when he said it must be acorns (which there are none) falling or birds on roof. The noises are like hitting a metal trash can or piece of sheet metal. After the last visit and request to talk with somebody higher up I received no callbacks as promised, being told the field tech guy wrote that I refused to sign his job sheet (which is a complete fabrication) and as a result would get no more help. I realized then that any warranty would not be honored and I was stuck with a $6500 noise maker.
  I plan to put the house on the market which will require seller disclosure of defect and lowering the property by at least what I paid LeafFilter LLC.
  I feel like I've been robbed then lied about. Going to court will cost me about as much as replacing the defective gutter.

  

  Business Response

  Date: 07/18/2025

  Inspection completed on 6/27/25 found system is installed within manufacturer's specifications and system is working as intended.  Service tech found popping noises from acorns hitting the gutters and they fell off the tree and indications of animals under the home, which might account for the noises as it was determined the gutters were not the source of the noise. 

  Customer Answer

  Date: 07/18/2025

   I am rejecting this response because: Their reasons for the noises during the temperature warming period of the day (approx 10AM to 12 noon) are inaccurate. The noises might be repeated from a few minutes to 30 minutes around that time period. The warmer the day the more the sheet metal bangs. The acorns here have all fallen by late Autumn (see attachment). There were no fallen acorns on the roof or in the gutters. The technician (*****) happened to find a single acorn still clinging in a single tree on 44 acres of oaks. Of the four visits ***** made none were during the warming part of the late morning. There are no overhanging branches. In 20 years living here I've never heard an acorn hit the gutter, much less sound like a metal garbage can being hit with a hammer. There are no animals living under my porch. Our pet cats may visit occasionally.