Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  4910 Camp Rd Ste 550 Hamburg, NY 14075-2643

  
• 

  LeafFilter North of New York, LLC

  400 Oser Ave Ste 200 Hauppauge, NY 11788-3660

  
• 

  LeafFilter Gutter Protection

  85 Midpark Rd, Unite 6-8 London, ON N6N 1B2

  
• 

  LeafFilter Gutter Protection

  1065 Hanover St Ste 106 Hanover Township, PA 18706-2031

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LeafFilter installed in the gutters (July 2025) and put one of the downspouts in an area that brings more water towards the home now. I have tried numerous times to get them to call, and work on this problem; they sent *** out here twice, but the company did not listen to him, and they could not even find the photos he took when i asked them to review. After they come, you don't see them again for any followup.
  
  Most recently, Matt recommended removing this one downspout, and sending all the water from the side of the house and front of the house to 1 other downspout that is left on the side of the home. I consulted with an outside professional that stated most likely this 1 downspout will NOT be able to handle all that water from gutter and there will be overflow from the gutter. I asked Matt to guarantee this will resolve the issue; I requested he put it in writing, and if this doesn't work you will come back and fix it again until you get it right. he would not.
  
  I will most likely have to put a french drain to connect to one downspout (the one they want to remove) in order to take the water away from the home.
  
  I paid them for their expertise on where to put the downspouts, which appears to be limited, based on the results we have seen with waterflow issues. They basically come out to make the sale, and then no support. I had to hang up on one of their staff as he continued to talk over me and would not allow me to talk.
  
  Their departments do not communicate with each other so you talk with different people, and the issue is still not fixed. I have asked to talk with Tim the Regional Manager, and have yet been 'allowed' to speak with him to date. I am very unhappy, and have also contacted the credit card agency that their financing is through.
  
  I have asked for a refund of 1500.00 or asked that they remove the gutters at their expense and repair any holes or shingle damage on trim once removed. they said they would charge me to do that.

  

  Business Response

  Date: 10/28/2025

  Inspection was completed. The issue with her drainage has nothing to do with the gutter system and
  is due to her landscape in the back of the home. The ground all pitches towards
  her walk out basement.  Customer's request for refund has been deemed unwarranted. 

  

  Business Response

  Date: 10/28/2025

  Customer issues are due to landscaping which is beyond the contract.  We consider this matter closed. 

  Customer Answer

  Date: 10/28/2025

  I would like to ask the BBB how you see that the business made a good faith effort in this resolution? If it is a landscape issue, why did they mislead me as a customer to put the gutters and spouts in when they shouldn't have. I do not agree with this decision. thank you. Linda

• Initial Complaint

  Date:10/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased LeafFilters for my home in 2024. In the spring of 2025 there was a bad hail storm and I had to get my roof replaced. I called LeafFilter to see what the process was so that I would not lose my lifetime warranty. They told me that I would have to pay LeafFilter to uninstall and reinstall the filters. The uninstall took place September 12, 2025. I then had to wait through the process of getting a new roof. Once the roof was finished, I scheduled the LeafFilter reinstall. This was all under Job ********. The man that came out around October 5th, 2025 to do the reinstall was very reckless and careless. He was outside with a box cutter ripping the screens so they fit back where he wanted them. He was beating on my gutters to the point of damage. I spoke with him after I saw this and said that it really looked bad and there was damage. He said "I'm sorry ma'am but 80% of these reinstalls go bad due to the roof change." He said to call support and make them do a deal with me for gutter replacement." He knew how bad it was. I've called and called and no resolution to my damage. I must have talked to support 20 times. They always say someone will call me back. The St. Louis LeafFilter office manager is supposed to have called me but days and weeks have gone by and I'm still stuck with damage after paying thousands for a new roof and thousands for LeafFilter and then $329 for the filter reinstall. I need the damaged gutters replaces and new filters put on. I cannot believe how they high pressure sell this stuff and say lifetime warranty which means ONLY IF NOTHING EVER HAPPENS. I'm so disappointed in this company and I want resolution. I want replacement of gutters and filters.

  

  Business Response

  Date: 10/24/2025

  Service was completed on 10/24/25 to customer satisfaction.  This matter is resolved 

  Customer Answer

  Date: 10/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I was surprised to find out that the type of screens that were installed on my home a year ago are no longer used due to issues. 

  LeafFilter came out and installed the newly designed filters on the front of my house where the issue and damage was and it looks 100% better!   I hope that if anything happens in the future to the back of my home where the older filters are installed that I can call support and be taken care of.

   

  Thank you for resolving this matter

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LeafFilter installed on 9/29 By one contractor (very little english), he improperly shoved the material under our newly installed roof; leaving the shingles curled up. And all corners were unjoined, also gaps.. Took photos, immediately called for someone to come out and un-install the filters. Another person (*****) showed up on 10/7 for 'repair', once he saw the job he agreed it was improperly installed and instead of a 'simple repair' he took everything off; its still stacked on our porch. Since that date we have talked to various people at various numbers who either 1) promise to start refunding process or 2) they direct us to another person who does nothing. This includes ***** the salesman at ************ who said he would notify ******/local guy ************ and when we talked to ****** on 10/3 we told him we want a total refund, nothing happened. Called ***** again 10/7, he said to call Cust.service 800#, told by '*****' at that# he will start refund-process on 10/7; have heard nothing back. ******/local called on 10/13 says he will submit a damage-claim requiring 2-estimates - there is nothing to FIX, we want material taken away and our total *** refunded. He replied this is not his ***** Hearing nothing back again called 800# on 10/15 - '****' gave us local# at ************ and to expect a call from them in 1-2 days. Today, 10/17 8.30 a.m., have still heard nothing at this local#, left another msg. So far no one is doing what they say they will do, and/or refer us to diff people who do nothing. If we pd by **** we would dispute thru them but was told LF only takes checks - of course, so there is no way to dispute. We want 2 things - a TOTAL REFUND of $10,694 (this does not include anyone elses' time like our roofer), AND the material taken away. We do NOT want a reinstall or any other settlement. Just the contract cancelled and our money back, this outfit is sleezy and cannot trust the installers or employees to follow thru. Terrible company.

  

  Business Response

  Date: 10/23/2025

  A resolution agreement has been reached with customer and once the processes have been completed this matter will be resolved in its entirety 

  Customer Answer

  Date: 10/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  NOTE:  We signed a SETTLEMENT AGREEMENT & RELEASE this morning w/ Leaf Filter.  the refund check is supposed to mailed out to us next Tuesday.  As long as that occurs, we will be satisfied customers. 

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a Leaf Filter system installed in October 2024. At that time we informed the salesman that we would be having a new roof done and asked how much it would cost to have the system removed and reinstalled to preserve the warranty. He said it would be between 2-400.00 dollars. The next June (2025) we contacted Leaf filter in Ocala and the costs were now $576.00 to remove and the same to reinstall(total $1152.00) We appealed, but caved in to the costs to again save our warranty. The work was done in July and after several missed calls (on their end) and missed appointments (on their end) the reinstall was done. I personally called to have an additional inspection done and told the service person I did not trust the re-installation. Leaf Filter sent another tech out and he found that the entire front section of our house the system was replaced incorrectly. I have made several calls to the district office appealing for a refund of the $1152.00 monies spent for the R&R.
  
  The last call I received (10/16/2025) from the Jacksonville office the manager said no refund or call a lawyer.

  

  Business Response

  Date: 10/23/2025

  All serviceable issues are corrected.  Sales pitches do not include service fees for future services as salespeople do not handle that aspect of the business and are therefore unable to provide fees.  Customer reinstallation and services were completed and customer request for refund has been deemed unwarranted 

  Customer Answer

  Date: 10/26/2025

   I am rejecting this response because: WE were offered $200.00 by the regional director to resolve the issue. We rejected his offer because this was more than a service issue. We were initially told the costs would be $2-400 dollars. This was not the case as we were billed (to save the warranty) a total of $1152.00. But during the re-installation process the initial installer did not attach the front side of the house correctly. We insisted that another technician come out and review the job as we did not trust the initial re-install. If we had not insisted (through several missed appointments and calls on their end) we would have never known the system was put back incorrectly. In addition, the last installer had to add a piece of screen to finish the job which makes it suspect the original installation wasn't correct either. The trust factor is 0 out of ten.

  We don't believe our partial refund request is unreasonable for all the lack of communication and trust in the final product. I have also asked the office manager ( the one who said call a lawyer) to come review the workmanship and he refused.
  
  
  

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representative sold me a gutter system on 9/5/25. It was Installed on 9/8/25. Unbeknownst to me they sent a third party contractor who I couldnt communicate with. I called a manager (******* something) who blew a bunch of smoke. I paid $2,500, I knew I shouldnt have paid the guy who didnt speak English, and was promised pictures of the job. I got pictures of the front install but not the rear. I have been asking for pictures for a month and a half. Now my calls and texts are being ignored. All they have to do is send someone to take a picture or give me a refund since I have no confirmation that the very expensive job is complete.

  

  Business Response

  Date: 10/22/2025

  Service was completed on 10/20/25 and an email with pictures has been sent to the customer as requested.  This matter is resolved. 

  Customer Answer

  Date: 10/23/2025

   I am rejecting this response because:
  
  I emailed Leaf Filter on 10/23/25 after the work was completed six weeks after I paid for a two hour, one day job asking for a full refund. In my email I outlined my substandard experience, including the multiple times they lied about the job being complete. I await their response. The text of my email is below:

  Thanks for finishing the work and providing the photographs. Please put me in touch (or forward this email, please copy me if you do) with the owner, CEO, *** or other relevant contact, to discuss my refund based on the following:
  1. ****** ********, Salesman (and liar), pitched the job on 9/5/25. I paid a $1,000 deposit and scheduled the job for 9/8/25.
  2. Third party installer who didnt speak English showed up to do the job.
  3. I called ******* (manager) who was very condescending about the fact that a third-party installer was sent to my home without informing me beforehand. He also assured me that the installer was trained by Leaf Filter (which I now doubt).
  4. Installer started, then stopped for about 1-1/2 hours while it poured. I paid the installer $1,500 when he was done.
  5. On 9/12/25 I received an email with pictures of only the front gutters of my home. I texted ****** for the rear pictures. He indicated he would check with the installer and come take pictures in the next day or two if the installer didnt have them.
  6. On 9/24/25 I texted ****** to remind about pictures. That text was ignored.
  7. On 10/6/25 I texted ****** again to which he responded I sent to install manager, I will send again.
  8. On 10/10/25 I texted ****** again and asked for a refund due to Leaf Filter being unable to confirm the job was done. He responded The job is completed I verified it myself you can see leaf Filter from the ground in the back on the second floor. We know this is a LIE due to the pictures you sent on 10/17/25. I responded that all he had to do was get someone to my home to take some pictures and since you cant confirm the job is done I want a refund. This text was ignored.
  9. On 10/13/25 I texted ****** Will I be getting my pictures? This text was ignored.
  10. On 10/15/25 I emailed Leaf Filter using the Contact Us link on the website.
  11. On 10/15/25 I filed a case with the Better Business Bureau.
  12. On 10/16/25 you contacted me, provided pictures of the still unfinished job and completed the work on 10/20/25.
  
  Lets face it, Leaf Filter left me no better off on 9/8/25 than I was the day before (this is unacceptable given I paid for the job in full). The reason the installer didnt take the pictures is because he didnt do the job. The reason your salesman and manager ignored me is because I am probably not the first ******** to experience this substandard treatment.
  
  Based on the history, I was not provided with the service I paid for, was ignored and lied to repeatedly and if I didnt sink my teeth in, I never would have gotten the completed job I paid $2,500 for. Kindly provide a full refund due to my substandard experience. Im sure this ******** service experience is not what your company strives to provide.
  
  Respectfully,
  
  *** ********

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last May I asked leaf filter for a quote. A very nice salesman named **** came out and gave me a quote for $5,900. A few hours later the area manager, or at least someone claiming to be area manager, named ****** ***** contacted me to advise that they had extra materials from a commercial job and they could do mine for $1,200. So I had it done mid-May. Of course I inspected the work and it appears to be leaf filter product. The installer advised that the warranty and other information would be mailed to me immediately. Well it is now 5 months post installation and despite numerous texts and calls to ****** ***** I still have not received promised documentation. Its quite disturbing when a reputable company doesnt deliver.

  

  Business Response

  Date: 10/15/2025

  Customer's warranty card has been emailed to them as requested 

  Customer Answer

  Date: 10/15/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They were fast and courteous!

   

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a leaf filter system and I upgraded to have new gutters and the filtration guards. They were installed in February of 2025. I have been having problems with water running in through the soffits and around my windows. I called them out to look at it. On Oct 3, a man came out and verified what I told him that the gutters were improperly installed. The issue is the drip edge was installed incorrectly. This is the entire circumference of the house. I spoke to the manger on October 3 and he said he would call me back in 30 minutes. I have been trying with no success to get anyone to call me back. I have contacted customer service 3 days in a row and no one will call me back. I want them to repair what they installed incorrectly. I have read online that this company has many complaints about the same issues both from installation and not responding. Please help me if you can. I also want to warn any potential buyers about this company.

  

  Business Response

  Date: 10/15/2025

  Customer has been contacted, and we are waiting on some documentation from the customer to review 

• Initial Complaint

  Date:10/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Leaf Filter on June 2, 2025 to replace storm-damaged gutters and downspouts on my house; the work was scheduled for June 17, 2025. No one from Leaf Filter showed up on that or any date since. I called Leaf Filter's customer service line six times between June 18 and August 15 and was told each time that I would be called either the same day or "shortly" by someone in management, I received no response to any of these calls. I then sent them a letter on Aug 20, 2025 to which they also did not respond. I then sent a registered lettered to Mr. ***** *****, their CEO on Sept 17, 2025, he also did not respond.

  

  Business Response

  Date: 10/10/2025

  Contract was cancelled on 6/4/2025.  This matter is resolved in its entirety 

  Customer Answer

  Date: 10/10/2025

  I am satisfied with the cancellation of the contract but I am NOT satisfied that I was never notified of this cancellation until I filed a complaint with the BBB four months after the fact.  

  this is still very poor  customer service.  Thank you for your assistance..

  Customer Answer

  Date: 10/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/18 (6:20 p.m.) Called customer service at **************. I explained that a tree had fallen and damaged the gutter. I was told that the local office would contact me to schedule a repair.8/20 No return call received. I called customer service again and spoke with *******, who scheduled a repair for Thursday, 8/28 between 124 p.m.8/28 No one showed up or called. I contacted customer service again and spoke with *****, who said he would escalate the issue to the Midwest hub.9/8 (2:20 p.m.) Still no response. I spoke to *******, who connected me to the service department. I spoke with *******, who scheduled another appointment for 9/26 between 812 noon and promised the local office would call me.9/27 (8:48 a.m.) I called again, spoke with *******, and requested the number for the local office. She provided ************ and said she would also reach out to them.9/29 I called the local number multiple times and left several messages. No one answered or returned my calls.10/2 (11 a.m.) Learned that I had been contacting the wrong office (*********) and that the correct office was in ********. I spoke to ****** in the service department, who said she would check notes and contact the Regional Manager.10/3 Out of frustration, I personally drove to the LeafFilter *************** (****************************). I spoke with ******* *******, who assured me that I had come to the right place and that they would get it fixed. He scheduled a repair appointment for 10/8 between 812 noon.10/8 (12:20 p.m.) Again, no call and no show. Third missed appointment without any explanation or follow-up.10/8 My son texted Mr. ******* inquiring why he didn't keep appointment. No response given.I am requesting the following:Immediate scheduling and completion of the necessary repair to the LeafFilter gutter system.Written acknowledgment of the companys repeated service failures.A formal apology for the inconvenience and poor customer treatment.

  

  Business Response

  Date: 10/14/2025

  Service was completed on 10/10/25 to customer satisfaction  

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19 we had leaf filter system installed on gutters. The installer was from Washington State, even though office is in ********* *** The installer did not install gutter protection properly and damaged our home. On 9/22 it rained and we had overflow issues and water run off as a stream from roof. On 9/23 I called repair service and set up an appointment to repair on 10/2, between 12 - 4. No show, no call. I called at 3:43, 6:19 pm and again on 10/3. Was able to set up another appointment for Oct 8, 12 - 4. No call, no show. I called again at 3:23, 4:04, 4:12. At 5:54 pm, installer called and said would be at house in an hour. I said no, as it would be dark by then and to come in morning. As of now, no show, no call. I would like them to come and remove the leaf filter system and put back the gutters as they found them so water will drain. Also, we want full refund.

  

  Business Response

  Date: 10/14/2025

  Service was completed on October 14, 2025 to customer satisfaction 

  Customer Answer

  Date: 10/15/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.