Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  190 Riverside St Ste 25 Portland, ME 04103-1073

  
• 

  LeafFilter Gutter Protection

  12 Petra Lane, Suite 2 Albany, NY 12205

  
• 

  LeafFilter North of New York, LLC

  400 Oser Ave Ste 200 Hauppauge, NY 11788-3660

  
• 

  LeafFilter Gutter Protection

  800 11th St SE Canton, OH 44707-3421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/13/25 date of initial meeting with salesman, ******* *******. Discussed with him in depth that the house might need some fascia boards replaced. I asked could they do this, and he assured me they could. He also said the installer would let me know at the time of install. Based on this information, I agree to purchase.
  9/18/25 installer arrives. After being there a few minutes he tells me that he does not have the right part to put the gutters back together, that it was not ordered. I asked if I could get the part or if he could and he didn't give me a clear answer. At nearly the end of the install, he tells me that he used one that was smaller than needed, but he siliconed it really well. I pay the company in full.
  Next time it rains I notice the seam dripping water. Also the boards that were discussed, were rotten and the gutters mounted back to them and the leaffilters installed.
  I have talked to them repeatedly and even had one of their employees out to look and quote repairs, that should have been done before install. I was told last time that I called that the salesman didnt document the repair to the rotten wood, so basically they didnt have to do anything.
  This has been a horrible experience from start to now. And in order to correct what was left undone, the whole thing will have to be redone.
  I have pictures of contract and gutters. Was unable to upload.

  Customer Answer

  Date: 11/18/2025

  After speaking with the company again today, I think we have reached an agreeable solution. I have agreed to pay for tha fascia and they will remove the gutter, replace rotten wood and reattach. For the additional charge of $550.00.

  Good Morning,
  
  
  Please see below for quote for new Fascia boards,
  
  
  25ft New Fascia boards to be installed. 
  
  
  Remove filter and gutter, Remove old fascia and install new fascia boards. Re-install Gutter and Filter. 
  Total $550 including labor and material
  
  
  
  
  Thank you,
  
  
  ******* *** | Installation Manager
  Leaf Filter North, LLC
  **** ********** ** ***** ** *********** ** ***** 
  *******  ************
  *****  ************
  ************************* ******************
  
  

  

  Business Response

  Date: 11/18/2025

  Leaf Filter and customer have an agreement to resolve this matter.  

  Customer Answer

  Date: 11/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last five days (11/11/2025 - 11/14/2025) I have received multiple daily unsolicited phone calls from Leaf Filter. I would like for these phone calls to stop.
  
  Every phone call on the attached call log that is not blacked out is from Leaf Filter.

  

  Business Response

  Date: 11/14/2025

  Customer has been removed from all communication.  

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information from a TV, internet, and mail advertisement is misleading! This company leads you believe that once you get their product installed you'll never have gutter clog, or have to get on a ladder and get on your roof again. This is not true. The no clog guarantee is only for internal clogs. This is not advertised. Only if debris gets past the screen and gets into the gutter, only then is it clogged. If debris settles on top of the screen and it causes water to run over the gutter, according to leaf filter it is not a covered clog. So if debris such as leaves, roof grit, or pine needles block the water from entering the gutter because the mesh is blocked, that's not covered. I as the consumer WILL have to have it cleared either by doing it myself or paying some one to clear the material. I am a disabled veteran. The whole point of why I got this product was so I was never going to have to deal with gutter clogs or get on my roof again. As lead to believe. Which none are true, my gutters collect debris on top of the mesh screen and won't clear and water runs over the top and out onto the ground. It is exasperated by heavy rain. The company installed water breaks to slow the water, but it also collects debris and both has to be cleared yearly and sends material onto the mesh filter. The gutter won't "clog" as they describe. Debris WILL block the mesh and not allow drainage. It doesn't clear itself as described. I can't say enough how disappointed I am with this product and its misinformation in its advertising! I would not have purchased this product if I would have known that blockage will cause run over the gutter, and I would need to get on my roof again.If I would have known It will be blocked, it will run over the gutter, and I will have to still clear debris from the gutters...just not inside the gutter!! For $7000 I could have had basic gutters put on and paid someone to clean out debris and saved a lot of money.

  

  Business Response

  Date: 11/19/2025

  Leaf Filter Regional Manager spoke with customer on 11/18/25.  Customer declined scheduling a service/inspection. We ask customer to call our service department back if they change their mind. 

  Customer Answer

  Date: 11/20/2025

   I am rejecting this response because:
  I already had to get on my roof and clean the gutter off myself.  Rain was pouring over the gutters and backing up in the valleys of my roof.

  I asked them before to do it and they wanted to charge me. Only after my BBB complaint did they reach out o do it for free.

  They denied the request to come clean them before spring.

  So yes I denied their offer to come clean now....it was too late. Because they already told me no.

  Only after the complaint. 

   

  i need my roof and gutters cleared every winter and spring

   

  This was there response prior to the complaint!!

   

  Thank you for contacting LeafFilter Gutter Protection regarding the overflow issues you've experienced. We understand your concerns and would like to provide you with some information to address them.
  
  It's important to note that overflow can occur with any gutter protection system during a heavy rainfall. When there is an excessive amount of water flowing through the gutters, some overflow may happen due to the volume and intensity of the rain. This is a normal occurrence and doesn't necessarily indicate a problem with the gutter protection itself. Furthermore, debris buildup is the main cause of overflow with the LeafFilter system (outside of a heavy rainfall) & roof debris is typically a maintenance item to be taken care of by the homeowner as needed. Our system is designed to limit the amount of work involved with cleaning your gutter, not get rid of it entirely. If your LeafFilter keeps debris from entering and clogging the gutter's interior, it is operating as designed. Furthermore, splash guards are installed in high-volume water flow areas to deter runoff. The trade-off is, that there is a bit of extra work involved as you will need to remove debris from behind them from time to time. We can come out and remove these guards for you, but you may experience some additional overflow in these areas if we do that.
  
  However, some homeowners decide to clear the roof instead during periods of heavy debris build-up to be more proactive against potential overflow concerns. This can be done without getting on a ladder, depending on the height of your home. The first way would be to get a Roof Brush. A roof brush is a soft-bristled deck brush on an extendable pole that can reach up to around 2 stories, depending on the one you buy. They were originally intended to bring snow down off roofs, but they work just as well with leaves! Some of the more expensive ones even have a swivel head to make getting into corners & behind splash guards much easier. The second thing you could do is get an extension arm for your leaf blower. These usually reach about a story, story, and a half. Both items can be bought from your local hardware stores or even on Amazon.
  
  We also recommend monitoring any specific areas where you're noticing the overflow. If the issue persists after cleaning off the LeafFilter system, it would be beneficial to contact us again. Our team will be glad to assist you further by scheduling a service appointment to assess the situation and provide any necessary adjustments or repairs. Our primary goal is to ensure that your gutter system functions optimally and effectively manages water flow. Should you continue to experience any concerns or issues, please don't hesitate to reach out to us. We are here to assist you and ensure your complete satisfaction.
  
  Furthermore, according to your contract (section D) any service performed after 1 year of the system being installed is subject to a service fee unless it is covered by our No Clog guarantee. The lifetime warranty is for if the LeafFilter Gutter Protection system allows the interior of your gutter to clog with debris causing your gutter to fill with water and overflow while it is in good working condition. Furthermore, according to our warranty, any acts of mother nature or 3rd party interference of the system is also not covered, and any repairs necessitated from these are subject to a repair fee as well. Please let us know if you would like us to schedule a cleaning for you.
  
  Best,
  ******* | Online Service Reputation Administrator
  **** ****** ****** ***
  **** ********** ** * ******* **  *****
  ******* ***********  ************
  ***************************************

   

   

  So no, they offered after the fact and it's too late!

  Their advertising and practices are very poor. Why did I have to submit a BBB complaint before they would do what's right!!

  
  

  Customer Answer

  Date: 11/20/2025

  This is why I had to get on my roof only after they would not acknowledge my original complaint set to them. They only contacted me after my Better Business Bureau complaint. 

  Customer Answer

  Date: 11/20/2025

  More runover.

• Initial Complaint

  Date:11/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted to have Leaf Filter Gutter Protection put on our home in April of 2022. We paid $9,813 for this service. It is now 2025 and we are having siding work done on our home and when the gutters were removed by the siding company, I discovered leaf filter guards were not installed on 3 sides of the home. The only place they were installed was along the front of the house (which is one story) but the sides and the rear (3 stories above the ground) had no guards installed. I have pictures and video to support this. I have contacted Leaf Filter hoping they would refund a portion of the contract price due to the fact that they never fulfilled the contract and I have yet to hear back from them. Obviously, the reason this complaint is outside of one year is because the fraudulent activity was only discovered when the gutters were removed by the siding company.

  

  Business Response

  Date: 11/17/2025

  Inspection completed shows that the filter was installed as contracted.  Customer had third party company that removed the filter.  Leaf Filter maintains the dispute is unwarranted. 

  Customer Answer

  Date: 11/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28, 2020, I paid $1,500 to have Leaf Filter gutters installed on my home. (After the high pressure salesman tried to convince me to pay $12,000!!)
  
  This purchase supposedly included a liftime warranty and no-clog guarantee. However, my gutters freqently clog and overflow, filling buckets and causing ditches in my flower beds. Leaf Filter technicians have made repairs several times at no charge. When I called the last time, several weeks ago, after many many attempts to communicate by phone and online, I finally reached someone who informed me that there would be a $95 charge to clean out my "guaranteed no-clog" gutters.
  
  This is obvious false advertising and extremely poor customer service. I wish I had never had this gutter system installed.

  

  Business Response

  Date: 11/12/2025

  Service fees are applicable after the 1st year.  We ask customer to call our service department directly to schedule an appointment. 

  Customer Answer

  Date: 11/12/2025

   I am rejecting this response because:

  The Leaf Filter Warranty specifically states that the product is "100% Clog Free" and that if a clog occurs, they will clean, repair, or replace gutters.

  As stated in my original complaint, they have come to my house several times to repair clogs and I've never been charged.

  It's not right that I would have to pay them to clean gutters that are warrantied to be Clog Free.

   

  
  

• Initial Complaint

  Date:11/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lifetime warranty contract with Leaf Filter for the installation of their system on my house on November 28, 2005. I was recently informed by the company when I reached out to them for assistance that there would be a $95 charge for them to check out the system pursuant to my concern about the integrity of a section of the system. I spoke with a local rep named **** (************) on November 5 when he called to schedule a visit and I informed him that I would not pay $95 for the inspection based on my contract which clearly documents a lifetime warranty with no specified charges. I previously furnished a copy of the contract to the company via email. **** informed me the company changed that policy in 2012. I informed him that does not pertain to my contract which predates that change. Moreover, the original installer reassured me verbally at the time of the installation that there were no charges associated with the contract. Furthermore, I informed **** that the company never notified me of any potential changes or attempt to request me to sign an updated contract.

  

  Business Response

  Date: 11/06/2025

  Service fees are applicable. Customer request for waiver of fees is unwarranted 

• Initial Complaint

  Date:11/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  leaf filter rep arrived to give me an estimate, price was comparable so I signed the contract, 48 hours installers arrived, I was not home (wish I was able to be) they STRAPPED 12K worth of gutters and guards to a brand new roof. a brand new BLACK SHINGLE Roof that looks awful not with silver STRAPS throught. 2 inpsectors later, no call backs, and no resolve. Im left to file a complaint, I want reimbursed for the gutters BECAUSE I was not told about the straps, I was only told they would be strapping the METAL ROOF out front of the front porch.
  Something about the way the contract is written I have no course of accord.
  Installer told me to "spray paint them black so they are not so noticable", unacceptable reply,
  
  DO BETTER

  

  Business Response

  Date: 11/11/2025

  Customer's contract was completed in its entirety.  Customer acknowledged the roof on the contract and how our installation would not be damaging it.  Customer request for refund is unwarranted 

  Customer Answer

  Date: 11/12/2025

   I am rejecting this response because:

  The gutters being installed on top of my shingles was Not conveyed to me by *****, your representative.  

  Our review of the contract was recorded on *****s phone. Listen to our conversation. 

  You will hear no mention of the straps installed on top of my black shingles, that I did not approve of.

  Your representative sold 5 projects before arriving to me that particular day. I wonder how they were closed.  

  Some important installation information given to them as well.

  Scripted response from company 

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had the company company come out to price a gutter install. They convinced me to give them a $550.00 deposit to hold my spot for install. The representative for Leaffilter told me the money would be refundable if i change my mind. After checking reviews and other prices I found a better company with a better reviews. This was 1st of August ******************************************************** speak with different people everytime. They told 5 different times that my refund for $550.00 is being issued. Here November 2025 and still no refund and they wont even return my call now.

  

  Business Response

  Date: 11/07/2025

  Original refund was mailed on 9/15/25.  We have reissued the refund and it was mailed on 11/4/25.  It may take up to 5-7 business days to receive. 

• Initial Complaint

  Date:11/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several issues with install. Walked the roof and found several installation problems. Left messages with local office and national office and have received no response. Just want to get what I paid for.

  

  Business Response

  Date: 11/11/2025

  Customer has requested a service date of 11/14/25 with arrival between 9 am and 11 am. 

  

  Business Response

  Date: 11/19/2025

  Service was completed on 11/14/25 to customer satisfaction.

  Customer Answer

  Date: 11/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I plan to inspect this weekend and will respond accordingly. Will follow up if I have any issues.

• Initial Complaint

  Date:10/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transcription via Email

  On September 29, 2025, I contracted with Leaf Filter Gutter Protection to replace existing gutters and downspouts. The contractor advised that the original quote did not include the downspouts. Original agreement included downspouts. In order to start the process, I wrote a check (number 1873) in the amount of $332.20. The work has never been completed, nor has my deposit been refunded.

  

  Business Response

  Date: 11/11/2025

  Customer's request has been processed.  The completion can take up to 10 business days. 

  Customer Answer

  Date: 11/17/2025

   I am rejecting this response because:
  As of today, I have not received any response or communication from leaf filter. Again, I’m only asking for the money back or completion of work