Business Profile

Gutter Guards

LeafFilter Gutter Protection

Headquarters

Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,104 total complaints in the last 3 years.
605 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 28, 2020, I paid $1,500 to have Leaf Filter gutters installed on my home. (After the high pressure salesman tried to convince me to pay $12,000!!)

This purchase supposedly included a liftime warranty and no-clog guarantee. However, my gutters freqently clog and overflow, filling buckets and causing ditches in my flower beds. Leaf Filter technicians have made repairs several times at no charge. When I called the last time, several weeks ago, after many many attempts to communicate by phone and online, I finally reached someone who informed me that there would be a $95 charge to clean out my "guaranteed no-clog" gutters.

This is obvious false advertising and extremely poor customer service. I wish I had never had this gutter system installed.
Business Response
Date: 11/12/2025
Service fees are applicable after the 1st year. We ask customer to call our service department directly to schedule an appointment.
Customer Answer
Date: 11/12/2025
I am rejecting this response because:
The Leaf Filter Warranty specifically states that the product is "100% Clog Free" and that if a clog occurs, they will clean, repair, or replace gutters.
As stated in my original complaint, they have come to my house several times to repair clogs and I've never been charged.
It's not right that I would have to pay them to clean gutters that are warrantied to be Clog Free.
Initial Complaint
Date:11/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
leaf filter rep arrived to give me an estimate, price was comparable so I signed the contract, 48 hours installers arrived, I was not home (wish I was able to be) they STRAPPED 12K worth of gutters and guards to a brand new roof. a brand new BLACK SHINGLE Roof that looks awful not with silver STRAPS throught. 2 inpsectors later, no call backs, and no resolve. Im left to file a complaint, I want reimbursed for the gutters BECAUSE I was not told about the straps, I was only told they would be strapping the METAL ROOF out front of the front porch.
Something about the way the contract is written I have no course of accord.
Installer told me to "spray paint them black so they are not so noticable", unacceptable reply,

DO BETTER
Business Response
Date: 11/11/2025
Customer's contract was completed in its entirety. Customer acknowledged the roof on the contract and how our installation would not be damaging it. Customer request for refund is unwarranted
Customer Answer
Date: 11/12/2025
I am rejecting this response because:
The gutters being installed on top of my shingles was Not conveyed to me by *****, your representative.
Our review of the contract was recorded on *****s phone. Listen to our conversation.
You will hear no mention of the straps installed on top of my black shingles, that I did not approve of.
Your representative sold 5 projects before arriving to me that particular day. I wonder how they were closed.
Some important installation information given to them as well.
Scripted response from company
Initial Complaint
Date:11/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/14/24 I had a Leaf Filter salesman in my home who sold me the system. I already had guards, but I needed a substantial gutter dripping problem fixed. The salesman (****) assured me it would be resolved. I have the text messages to that effect.

The dripping problem was not fixed. I had five Leaf Filter company inspections after the install, looking for a fix. None was found. The dripping continues. Twice the company was out to address install concerns unrelated to dripping.

Several times I asked for my money back and was refused. I was told their system would fix my dripping problem, but it did not. They failed in their implied promise.

I am on a disability pension, and this $5k was not easy to come up with. This issue has dragged out for too long.

Thanks
***** ******* ************************ ************
Business Response
Date: 11/07/2025
Service was completed on 11/4/25. Service tech repitched the front of the home to improve performance.
Customer Answer
Date: 11/07/2025
I am rejecting this response because:
This is the 5th or 6th tech that has 'fixed' the guards. I have no reason to expect this adjustment will do anything. It is supposed to rain today and that will show if it is resolved.
**
Initial Complaint
Date:10/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After seeing several Leaf Filter commercials and mail offers advertising lifetime gutter-free maintenance, I called for an appointment. Leaf Filter came to my house on 5SEP25. During the inspection, I repeatedly asked if there would be any maintenance required with this product, stating the purpose of this was to keep my 75-year-old disabled father off the roof & ladders. The salesman repeatedly stated that there would be no maintenance ever again on my gutters if I installed this system. I made it clear that this was a requirement of the sale. He continued to reinforce that this was a guaranteed product that would be “completely maintenance-free for the life of the house.” I paid $8,409.75 for the system; installation was on 12SEP25.
SEPT 29, 2025: Leaf Filter system overflowed along the backside of my house where the new gutters & leaf filters were placed, causing flooding across my entire patio & walkway and between the gutters and fascia boards. An inspector came on 21OCT25 and told me that my concerns were "simply routine maintenance issues.” The reason my gutters were overflowing was due to roof grit/debris on the leaf guard filters. He stated that I need to “routinely” go up and clean off all the debris from the filters, or they would continue overflowing. The gushing water (at the corner of my house) was because the "downspout was clogged", which should have been cleaned during installation, according to the contract. He also told me that I would need to cut off a portion of my current porch roof for the Leaf Filter system to work properly, and that I needed to have someone come and install “drip guards” for the gutters, so they would not leak. Had the salesman and company been honest, I would never have purchased leaf filters in the first place. I reached out to the company requesting a call-back on 20OCT25, but to this date (29OCT25), I have not been contacted. I would like a full refund of $8,409.75.
Customer Answer
Date: 11/05/2025
Good morning,
I received a call from Leaf Filter within 2 days of this complaint, in response to this complaint, and they scheduled an inspection for the 3rd of November 2025. During the inspection, they noted that the grades were not correct on the gutters across the backside of my house nor on my wellhouse gutters, stating that this was the main reason the gutters were overflowing. They suggested that I hire a contractor to fix the issues of my patio roof to stop the leakage between the fascia boards and gutters under my deck but stated that fixing the grade would help as well. After this inspection, they called me back to schedule another appointment for the gutter repairs. This appointment is scheduled for 12NOV25. My continued concern with this is that they expect me to pay another contractor to fix the issues they caused placing this new leaf filter system. The gutter system also failed because they did not fix the downspout on the side of my house, which caused the entire system to clog, back-up, and overflow. My dad had to fix the downspout to correct the problem that, according to their contract, should have been done during installation. They offer a lifetime warranty, as well as a money back no-clog guaranty, but they are not honoring their own contract, and they are expecting me to pay more money to fix their issues. Please advise me as to what I should do, if possible. Thank you, ***** ***
Business Response
Date: 11/05/2025
Service is scheduled for November 12, 2025, with arrival between 8 am and 12 pm
Customer Answer
Date: 11/10/2025
I am rejecting this response because:
While they state they are fixing the grade of the gutters, this response does not address the false advertising or the additional costs they are suggesting I have to pay in order to assure the leaf filters will continue to work. They broke their contract by not appropriately cleaning out the gutter shafts, which they stated would be done during installation. One of the reasons the leaf filter clogged and overflowed was their failure to adequately install the system correctly. I would like my money back, according to the money-back guarantee they offer their customers. Their contract and advertising promised a maintenance-free, no-clog gutter system and full service of the current gutters and down-spouts, with a money-back guarantee. The company failed to fulfill any of those promises. In addition, they are expecting me to pay additional contractors to come and repair my patio's roof in order to ensure leaf filter works in the future. I paid $8,400 for this system and should not have to pay additional money for it to work appropriately.

Thank you,
***** ***

Business Response
Date: 11/14/2025
Service was completed on November 13, 2025 to customer satisfaction
Customer Answer
Date: 11/14/2025
The service was not completed to my satisfaction. Failure of the company to correctly assess the job has lead to a failure of the leaf filter system across the back of my porch. While the rest of the system seems fine, my porch continues to leak every time it rains. All three of the Leaf Filter technicians told me the only way to resolve this issue is to add flashing to the roof or cut a portion of my patio’s roof. This will require additional expenses as another contractor will have to come adjust the patio roof and make the changes required for Leaf Filter’s system to work properly. I should not have to hire another company to correct the issues Leaf Filter has created. While I do not believe a full refund is necessary, I do feel that a significant discount should be offered to cover the additional expenses required to correct the problems Leaf Filter caused.
Initial Complaint
Date:10/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company advertises 10% discount for Seniors & Military and the discount was not given. Need billing adjustment of 10% ($175). Which was not provided at time of quote to due false advertising for Seniors.
Business Response
Date: 10/29/2025
Customer signed contract on 8/4/25 stating all discounts were applied. Installation was completed. Customer request has been deemed unwarranted
Customer Answer
Date: 10/29/2025
I am rejecting this response because: The Final contract did not reflect the 10% discount. See attached. The original quote provided a discount, but the final price did not reflect the discount. Attached are copies of my correspondence to the Corporate office, never received a response from Corporate.

Customer Answer
Date: 10/29/2025
I'm only requesting for reimbursement of the 10% (Cost $1,750 minus 10% = $175.00) Thank you.
Initial Complaint
Date:10/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/18/25
Based on complaints seen after the job was completed the agent who processed the application as well as the agent who processed the "job" had to have known that the gutters were not aligned and the there was nothing to be cleaned. They however, came and spent hours measuring and had me sign a contract and pay. She even made me add parts so the water would flow easier. The water runs over more than it did before the job was completed. I had surgery, and with little rain at the time, I was not aware of the water flow until the rainy season began, I noticed the severe problem,
I immediately called the company and they sent another agent who tested the issue and advised the company his manager, I was promised a call from the manager. I waited for a week and called and again was advised that a call would be returned. Nothing yet!!!
Business Response
Date: 10/31/2025
Service was completed on October 31, 2025 to customer satisfaction
Initial Complaint
Date:10/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11, 2025 Leaf Filter installed leaf filters but did not align the gutters as needed. Service was scheduled on October 24, 2025 to correct this and finish the job. Leaf Filter No Showed on October 24. Service did not get back to me until that evening. I spoke with ***** ******, service manager who was argumentative with both my husband and I. He was telling us we probably didn’t need the alignment because he hears this from many other customers!! We now that the gutter on the side of our house is not aligned, as it has water gushing down past the windows. Also, the salesman agreed that it looked like it needed to be aligned.
We scheduled another service appointment for November 7, as we were leaving on vacation. I received a call from my pet sitter on October 28, 2025 that Leaf Filter was there to do service!! I was very clear with Mr. ****** that we wanted to be home when service was scheduled. I am concerned with the incompetence. I have numerous calls into service with no return call.
Business Response
Date: 10/29/2025
Service is scheduled for November 7, 2025, with arrival between 8 am and 12 pm
Customer Answer
Date: 11/02/2025
I scheduled service for November 7 the day Leaf Filter No Showed. They sent service on October 28 (when we were on vacation). Thankfully, I had a pet sitter on-site who contacted me. They were instructed to come when scheduled, November 7, as we need to be present. The incompetence has continued. On October 28 I made numerous calls to Leaf Filter to ask why someone showed up at our home while we were out of town, with no response. When we returned from vacation there was a voicemail on our home phone. I had specifically stated I could be reached on my cell phone, as we were out of town.
Customer Answer
Date: 11/07/2025
We had an appointment scheduled today, November 7,2025 and Leaf Filter No Showed again. This is the second appointment that has been scheduled and they did not show up! This is a total of 8 hours we have sat and waited for service.
On November 3, 2025 I received a call from Manager, *** ***** confirming our appointment and to listen to my concerns. He assured me that Service would take care of any concerns we have with the installation that was not completed. We are completely disgusted with the lack of professionalism and follow through with service. When I contact service, it seems to be a call center and they pass the message along. It takes days to receive a return call.
Customer Answer
Date: 11/07/2025
In response to your question if the gutters have been repaired, No. Our job has not been completed.
We had an appointment scheduled today, November 7,2025 and Leaf Filter No Showed again. This is the second appointment that has been scheduled and they did not show up! This is a total of 8 hours we have sat and waited for service.

On November 3, 2025 I received a call from Manager, *** ***** confirming our appointment and to listen to my concerns. He assured me that Service would take care of any concerns we have with the installation that was not completed. We are completely disgusted with the lack of professionalism and follow through with service. When I contact service, it seems to be a call center and they pass the message along. It takes days to receive a return call.
Business Response
Date: 11/12/2025
Our regional service manager has been in contact with customer, and we are waiting on written approval for the offered resolution.
Customer Answer
Date: 11/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:10/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Leaffilter installed 47-ft long gutter filters on my house in 2024. Later I found that one section of the gutter leaks in rain and a piece of the filter even hangs from the roof sometimes--apparently a poor workmanship. I called the customer services numerous times during the past four months and every time the representative promised that they would fix the problem but they have not done so. They did send someone to my house twice, trying to check the problem but they did not do any repair work thereafter. Their local office in Cincinnati never returned my phone calls. I am really disappointed with this company. I have photos and videos of the leaking and loosing filer. I hope BBB can help urge the company to fix the problem. Thanks.
Business Response
Date: 11/03/2025
Our regional service manager has been in contact with customer. Customer is aware that we are working with our regional trainers and director to ensure
that this is done within the next couple weeks so we can get the correct people
on the job.
Initial Complaint
Date:10/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aug. 6, 2025 Leaffilter of Wyoming MI was contracted to install Leaffilters on the eaves troughs at **** * *** ********* ** ***** for the price of $10,949. We were promised by the salesman, **** *****, that the workers would not get on the roof to accomplish the installation.

Aug. 8, 2025 Green Built Roofing replaced roof with brand new ice shield, shingles and chimney flashing.

Aug. 11, 2025 Leaffilter workers installed the Leaffilters from ladder, also by getting on the roof. It was a hot day (90s) so the brand new shingles were pliable. One of the workers had cleated work boots that damaged the new shingles mostly on the south side of the house up to 4 feet from the edge of the roof.

Aug. 26, 2025 I filed a complaint with Leaffilter Customer Service ************** with details of the damage including 79 pictures.

Sept. 10, 2025 Leaf Filter Home's Damage Department (Corporate Office) files a liability insurance claim (**********). ****** *********, ****** *******, ****** ****** Sept. 12, 2025 5 ****** ******, PMA Companies Liability Letter, stating claim adjuster assigned, damage limited to shingles.

Sept. 17, 2025 ****** ******* states that the PMA adjuster ****** ****** was assigned.

Sept. 17, 2025 ******* ******* (IPG) assign adjuster ******** ***** Sept 22, 2025 **** ****** of Adjustco requested to meet at my home to inspect roof age and damage,

Sept. 24, 2025 **** ****** came to ***** ******* home and took many pictures, collected copies of documentation.

Oct. 13-14, 2025 ***** asked for status update from **** ******, no update has been received.

October 27, 2025 ***** ***** files complaint with Better Business Bureau

Original claim was for repair of damage roof. Now that is October roof has cured, any repairs would cause additional damage so a full roof replacement by Green Built Roofing with original shingle specifications is now required to restore original condition before Leaffilter work.
Customer Answer
Date: 10/28/2025
I am submitting this complaint to request assistance in resolving an ongoing property damage issue with LeafFilter’s Grand Rapids, MI office and its corporate property damage department.

On August 11, 2025, LeafFilter’s installation crew damaged my newly replaced roof, which had been completed only four days earlier by Green Built Roofing. I reported the damage immediately and provided detailed photos, documentation, and a repair estimate. Despite my cooperation and multiple follow-ups with the local office, corporate representatives, and third-party insurance adjusters, there has been no meaningful progress or resolution after more than three months.

Due to the prolonged delay, repairs are no longer possible without causing additional damage. The roof now requires a full replacement to restore it to its original condition and maintain the manufacturer’s warranty.

Requested Resolution:
I respectfully request that LeafFilter accept responsibility for the damage caused by their installation contractors and arrange for full replacement of the affected roof section in accordance with the original roofing specifications and warranties.

Closing Statement:
I am hopeful LeafFilter will act promptly to resolve this matter fairly and restore confidence in their commitment to quality workmanship and customer care.
Customer Answer
Date: 10/28/2025
I am submitting this complaint to request assistance in resolving an ongoing property damage issue with LeafFilter’s Grand Rapids, MI office and its corporate property damage department.

On August 11, 2025, LeafFilter’s installation crew damaged my newly replaced roof, which had been completed only four days earlier by Green Built Roofing. I reported the damage immediately and provided detailed photos, documentation, and a repair estimate. Despite my cooperation and multiple follow-ups with the local office, corporate representatives, and third-party insurance adjusters, there has been no meaningful progress or resolution after more than three months.

Due to the prolonged delay, repairs are no longer possible without causing additional damage. The roof now requires a full replacement to restore it to its original condition and maintain the manufacturer’s warranty.

Requested Resolution:
I respectfully request that LeafFilter accept responsibility for the damage caused by their installation contractors and arrange for full replacement of the affected roof section in accordance with the original roofing specifications and warranties.

Closing Statement:
I am hopeful LeafFilter will act promptly to resolve this matter fairly and restore confidence in their commitment to quality workmanship and customer care.
Business Response
Date: 11/04/2025
Customer has been contacted regarding their concerns. We are waiting to hear back from the claims examiner to determine if resolution has been reached
Business Response
Date: 11/04/2025
Customer has been contacted regarding their concerns. We are waiting to hear back from the claims examiner to determine if resolution has been reached
Customer Answer
Date: 11/05/2025
I am rejecting this response because:

The offer from IPG via (******** *****) is for $6,234.78 for half of the roof to be replaced.
This is my response to ******** *****
of IPG for their proposal sent via email:
***** *****
To: ********, Cc: ****** *******
Wed, Nov 5 at 12:14 PM
********,
Thank you for your help and
sending this quote.
Your estimate for repairs is
unacceptably low. I see that the
proposal is to replace the south half of the entire roof including drip edge,
ridge cap, ice & water barrier as well as removal of old and cleanup.
The roof was brand new, and
had just been installed four (4) days prior to the damage by the LeafFilter
contractor. Further, I had selected
Green Built Roofing to install the new roof.
Green Built Roofing and their contractors must complete the repairs for
the installer and ***** ******* warranty to be maintained.
I have received a quote for
the entire roof replacement for $24,261.46.
You need to increase your
proposal to at least half of this amount ($12,130.73) and add additional funds
because the work needs to be done next April 2026. There will probably be price increases for
labor and materials.
I propose that you pay me
$13,000.
***** *****, **** * *** ******** *** *****
Customer Answer
Date: 11/05/2025
I am rejecting this response because:

The offer from IPG via (Danielle Moore) is for $6,234.78 for half of the roof to be replaced.
This is my response to Daniella Moore
of IPG for their proposal sent via email:
Brian Shade
To: Danielle, Cc: Lesley Brocato
Wed, Nov 5 at 12:14 PM
Danielle,
Thank you for your help and
sending this quote.
Your estimate for repairs is
unacceptably low. I see that the
proposal is to replace the south half of the entire roof including drip edge,
ridge cap, ice & water barrier as well as removal of old and cleanup.
The roof was brand new, and
had just been installed four (4) days prior to the damage by the LeafFilter
contractor. Further, I had selected
Green Built Roofing to install the new roof.
Green Built Roofing and their contractors must complete the repairs for
the installer and Owens Corning warranty to be maintained.
I have received a quote for
the entire roof replacement for $24,261.46.
You need to increase your
proposal to at least half of this amount ($12,130.73) and add additional funds
because the work needs to be done next April 2026. There will probably be price increases for
labor and materials.
I propose that you pay me
$13,000.
Brian Shade, 6601 M 89, Richland
MI, 49083
Business Response
Date: 11/11/2025
Customer negotiations are between the claims specialist and the customer.
Business Response
Date: 11/11/2025
Customer negotiations are between the claims specialist and the customer.
Customer Answer
Date: 11/11/2025
***** ***** has accepted the $9,000 offer from ******** ***** of IPG, the insurance company of the LeafFilter independent contractor that damaged his four day old roof on August 11, 2025. This acceptance will close this claim and dispute bringing an amicable resolution.
Thank you to the Better Business Bureau for assisting in this. After contacting the BBB communication was immediate, and attentive with the LeafFilter corporation, LeafFilter Grand Rapids, and IPG insurance group.
With gratitude,
***** *****
Customer Answer
Date: 11/11/2025
Brian Shade has accepted the $9,000 offer from Danielle Moore of IPG, the insurance company of the LeafFilter independent contractor that damaged his four day old roof on August 11, 2025. This acceptance will close this claim and dispute bringing an amicable resolution.
Thank you to the Better Business Bureau for assisting in this. After contacting the BBB communication was immediate, and attentive with the LeafFilter corporation, LeafFilter Grand Rapids, and IPG insurance group.
With gratitude,
Brian Shade
Customer Answer
Date: 11/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Customer Answer
Date: 11/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 24069602, and find that this resolution is satisfactory to me.
Initial Complaint
Date:10/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased leaf filter on 7/30/25 and it was installed on 7/31/25. The installer, *******, a contractor, did not speak English, thus I couldn't communicate with him. I called customer service # to request an inspection since I could visually see what I believed to be improper installation issues. I got an appointment scheduled for 9/5/25 for an inspector to come out. On 9/4/25, ***** *********, showed up unannounced to do the inspection; he was so rude, disrespectful & unprofessional, I insisted he leave my property. I call customer service again & requested another inspector come out. Another inspector, an employee, came out on 9/9/25 and confirmed that there were 2 improper installation issues. The 1st dealt with flashing that was installed by leaf filter where shingles should have been; this problem was resolved on 10/16/25. The 2nd problem identified was the end of the leaf filter system was not cut off at the edge of the gutter to lay flat on top of the gutter. Per the inspector, this was a problem on all gutter ends on my house. I have called customer service many times regarding this and my last communication with ***** *****, Installation Manager Leaf Filter North LLC, was on 10/2/25 via email regarding this problem to which he never replied. I also communicated with ****** ***********, Claims Specialist Headquarters, on 10/9/25 to which she said in an email that she would reach out to the local office (***** ***** office) and request the service appointment be schedule to which there was also no response. Today, 10/27/25, I called customer service for the 6th time to which ******, the service rep, told me the ticket was closed on 10/15/25 because someone came out to my house, which is a lie. ****** told me that an inspector would come out to look at the problem. I told him, I don't need another inspection, I need the problem corrected.
I have attached 2 photos of the gutters sections I can see. I have emails if anyone would like to see them
Business Response
Date: 11/03/2025
Service was completed on October 31, 2025, to customer satisfaction
Customer Answer
Date: 11/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is truly a shame that I had to file a BBB complaint to get this company to correct the installation mistakes.

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