Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  30 Commerce Way Woburn, MA 01801-8503

  
• 

  LeafFilter Gutter Protection

  190 Riverside St Ste 25 Portland, ME 04103-1073

  
• 

  LeafFilter Gutter Protection

  104 Sebethe Dr Ste 100 Cromwell, CT 06416-1038

  
• 

  LeafFilter Gutter Protection

  108 Marshall Dr Warrendale, PA 15086

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiance and I ********* ***** hired leaffilter gutter protection a few weeks ago. They rescheduled twice the 3rd time I fired them then they contacted my fiance and somehow got rehired. They came and did a poor job pieces cut too short left a mess every where didn't realign gutters . Didn't putt any sealant on the gutters. Then they only did the House didn't do the garage which is about 40 percent less. When they finally come and look they say oh we can re do the house for 4100 hello that not 40 percent less. Especially with everything this company out us through. They even tried to process payment before we signed off on satisfaction. I think they are 100 percent a fly by night company. We have not paid them nothing yet we were samet and cancel card. We can remove there stuff and they can go down the road should have done the job right the first time we don't want them to do anythinyelae. They did enough damage when they ruined our new gutter. They didnt so what they were contracted to do. And we demand our gutter be replace it was brand new this summer they screwed right out back for not reason nothing to support there.

  

  Business Response

  Date: 11/26/2025

  Customer stated they will call back after the Holiday to schedule service. 

  Customer Answer

  Date: 11/26/2025

   I am rejecting this response because:
  
  
  My fiance told them that because we are getting estimates from other contractors and to give us time to consult with a lawyer. You can always call ********* and verify!!! 

  Customer Answer

  Date: 11/26/2025

  They are fired and no longer need to worry about the job we will have another company come remove and repair at their expense .

  Customer Answer

  Date: 11/26/2025

  They are fired and no longer need to worry about the job we will have another company come remove and repair at their expense .

  Customer Answer

  Date: 12/02/2025

  BBB Transcription via Phone

  Consumer ********* stated she wants them to remove the product and all holes repaired from their screws or we just walk away from each other.
  

  
  

  

  Business Response

  Date: 12/02/2025

  Leaf Filter has deemed the customer's request premature and unwarranted.  Leaf Filter is willing and able to provide service per warranty. 

  Customer Answer

  Date: 12/03/2025

   I am rejecting this response because:
  
  
  Absolutely not if they were a legit business they would have done the job right the first time. We can go ahead and hire another company and LeafFilter will be responsible for any and all damage and repairs. They ruined our gutters as seen on the pictures.  They're company can't be trusted when they send unqualified individuals to our hosuem They were in breach of contract the very first time they came when they didn't caulk anything align anything or provide gutter hangers . Would they lie to go to court I am sure the district magestraite will be ok hearing the case and how they tried passing the job off as finished per the voicemail we kept on ********* phone and possibly criminal charges for fraud try to pass of a complete job!??

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called LeafFilter and they sent out their salesman to tell me about the product on 11/5/25. The first price he gave me was $8,500. After going back and forth quite a few times the salesman, ***** ******** came to $3,200. I still thought that was a little high but it seemed like a good product at the time. I put down $1,000 that day. The next day the installer showed up which I'm guessing was a sub-contractor since they were in a junkie car and not something from the company. When he was done I paid off the balance. The entire length of the shingles above my garage got torn off exposing openings into the garage area. About 1/3 of the screening that lays on top of the gutter was all bubbling up so I tried running some water on the roof and let in run down with most of it running off the front of the gutter. He was also supposed to fix 2 leaks in the gutters and did not fix either one. In fact the L shaped gutter in the bend he made worse leaving more holes with more water going behind the gutters. some of the screen sections he put on he bent the back protector straight up making the shingle not lay flat and then on other ones the guards were totally flattened leaving room for water to get into the roof area. I immediately called the office to tell then what a terrible job was done and told them I wanted everything removed and my money back. The office that they would have the Cleveland office call me back the next day which they never did. Between the dates of 11/10/25 and 11/24/2025 there have been 20 calls made to the salesman, office and supervisor and only once did someone come out. Two young guys came out, looked at how ripped up the bottom shingles were and told me the only solution is to get a new roof but they would not charge me $100 to take off the leaf filter when it is time to do the roof and again no charge to re-install the leaf filter. He did say he could fix it but so far nothing, I think I might to remove it myself and fix roof.

  Customer Answer

  Date: 11/24/2025

  the service man just came out to review my problem.  He is the first person I talked to that I believe what he is saying.  Sounds like he would like to get this all redone in the next 2 days, weather permitting.  I really hope this all works out and I can submit a positive response.

  Customer Answer

  Date: 11/27/2025

  I have talked with the company and they sent out a person to make all the repairs to all the issues I had noted.  Right now it looks like all has been done correctly.   The big test will be after the next rain to see if there are still any leaks.

• Initial Complaint

  Date:11/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a detailed invoice since invention of contract. Makes me
  Leary or business dealings. Then I will have further disputes.
  
  My husband is a veteran.
  Question in dispute. Did not answer implying ilI was a veteran

  

  Business Response

  Date: 11/24/2025

  Customer's request has been deemed unwarranted.  Leaf Filter works by contract alone. 

  

  Business Response

  Date: 11/24/2025

  Customer's request has been deemed unwarranted.  Leaf Filter works by contract alone. 

  Customer Answer

  Date: 11/24/2025

   I am rejecting this response because:

  I am not satisfied.  FILL LIKE COMPANY IS HIDING SOMETHING.  

  Definitely  not full disclosure. 

  Thank you all other issues will be sent to ethics board  and attorney General.

   
  
  
  

  
  

  Customer Answer

  Date: 11/24/2025

   I am rejecting this response because:

  I am not satisfied.  FILL LIKE COMPANY IS HIDING SOMETHING.  

  Definitely  not full disclosure. 

  Thank you all other issues will be sent to ethics board  and attorney General.

   
  
  
  

  
  

• Initial Complaint

  Date:11/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau of Rhode Island
  
  Dear LeafFilter Customer Service and Better Business Bureau of Rhode Island,
  
  I, **** *********, formally lodge this complaint against LeafFilter Gutter Protection for systemic misrepresentation, coercive sales pressure, deceptive and grossly inflated pricing, deliberate nondisclosure, and fraud — culminating in damage to my credit from Wells Fargo

  

  Business Response

  Date: 11/26/2025

  Contract was signed on 5/29/25.  Installation was completed on 6/10/25.  Inspection was completed on 6/12/25.  Inspection findings show installation was completed as contracted and within manufacturer's specifications.  Leaf Home denies fraud, coercive sales practices, misrepresentation, and unfair business practices.  Customer complaint has been deemed unwarranted. 

  Customer Answer

  Date: 11/29/2025

   I am rejecting this response because the 5/29/25 contract was cancelled.
  
  
  
  

• Initial Complaint

  Date:11/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Leaf Filter for a free estimate and the salesman showed up on 2 August 2025. After some high pressure salesmanship, we contracted them to install new gutters.
  
  We were told that the installers would show up on 4Aug. Three people showed up, one man got out and looked around. There was a misty rain falling. Speaking broken English, he said something like "no can do", got back in the truck and drove off. After a week with no contact, I called them to find out when they were coming back. One man showed up on 11Aug, in a misting rain, and installed the filters.
  
  When it rained a couple weeks later, the gutters were leaking at every corner and the "inside corners" had water pouring over them. I do not know the date but I called Leaf Filter about the problem. A repairman came and put up 4 splash guards and left. Rained again and same problem was occurring. I called them on 20Oct to let them know it was still leaking. They sent out an "inspector" to look and I was told that someone would be here sometime during the week of 27-31 October. I called at 12:45 on 31Oct because no one showed up. Spoke with CS Rep ******** and told her I was unhappy & wanted a refund. She said a manager would call me within 48 hours. No call!
  
  13Nov.@ 7:59am, I got a voicemail - "Tim" is on his way to fix the gutters. I called him back and was told that he had called me by mistake and it was not my house he was headed to. I explained what was going on and he said he would have a manager call me, never got a call.
  
  17Nov @ 1:15 I called and talked with ****** about refund and she said a manager would call me back - no call.
  
  19Nov @ 2:08pm I called CS Rep ***** about refund and she told me a manager would call. At 2:36 ******* called, he did not have the authority for refund and would have another manager call. At 3:35 ******* called and told me that I would not get a refund. She told me that it was not a "leak" but water coming over the filters. Looks like a leak to me.

  

  Business Response

  Date: 11/21/2025

  Customer spoke with install manager on 11/19/25.  Customer stated that they had the system removed thus voiding their warranty.  Refund has been deemed unwarranted. 

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/13/25 date of initial meeting with salesman, ******* *******. Discussed with him in depth that the house might need some fascia boards replaced. I asked could they do this, and he assured me they could. He also said the installer would let me know at the time of install. Based on this information, I agree to purchase.
  9/18/25 installer arrives. After being there a few minutes he tells me that he does not have the right part to put the gutters back together, that it was not ordered. I asked if I could get the part or if he could and he didn't give me a clear answer. At nearly the end of the install, he tells me that he used one that was smaller than needed, but he siliconed it really well. I pay the company in full.
  Next time it rains I notice the seam dripping water. Also the boards that were discussed, were rotten and the gutters mounted back to them and the leaffilters installed.
  I have talked to them repeatedly and even had one of their employees out to look and quote repairs, that should have been done before install. I was told last time that I called that the salesman didnt document the repair to the rotten wood, so basically they didnt have to do anything.
  This has been a horrible experience from start to now. And in order to correct what was left undone, the whole thing will have to be redone.
  I have pictures of contract and gutters. Was unable to upload.

  Customer Answer

  Date: 11/18/2025

  After speaking with the company again today, I think we have reached an agreeable solution. I have agreed to pay for tha fascia and they will remove the gutter, replace rotten wood and reattach. For the additional charge of $550.00.

  Good Morning,
  
  
  Please see below for quote for new Fascia boards,
  
  
  25ft New Fascia boards to be installed. 
  
  
  Remove filter and gutter, Remove old fascia and install new fascia boards. Re-install Gutter and Filter. 
  Total $550 including labor and material
  
  
  
  
  Thank you,
  
  
  ******* *** | Installation Manager
  Leaf Filter North, LLC
  **** ********** ** ***** ** *********** ** ***** 
  *******  ************
  *****  ************
  ************************* ******************
  
  

  

  Business Response

  Date: 11/18/2025

  Leaf Filter and customer have an agreement to resolve this matter.  

  Customer Answer

  Date: 11/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My opinion of repairing gutters is not the same. You repair things good enough to put the filters on and didnt address the most important problem to me. The 5th person to my house finally put a level on the gutters and finally someone noticed the problem. I need to have the gutters replaced. Since I have no confidence in your ability to handle that kind of job all Im seeking is the removal and replacement of the filters when I have the gutters replaced

  

  Business Response

  Date: 11/17/2025

  Customer purchased filters for his pre-existing gutters.  Customer's request for removal and refund is unwarranted 

• Initial Complaint

  Date:11/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last five days (11/11/2025 - 11/14/2025) I have received multiple daily unsolicited phone calls from Leaf Filter. I would like for these phone calls to stop.
  
  Every phone call on the attached call log that is not blacked out is from Leaf Filter.

  

  Business Response

  Date: 11/14/2025

  Customer has been removed from all communication.  

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information from a TV, internet, and mail advertisement is misleading! This company leads you believe that once you get their product installed you'll never have gutter clog, or have to get on a ladder and get on your roof again. This is not true. The no clog guarantee is only for internal clogs. This is not advertised. Only if debris gets past the screen and gets into the gutter, only then is it clogged. If debris settles on top of the screen and it causes water to run over the gutter, according to leaf filter it is not a covered clog. So if debris such as leaves, roof grit, or pine needles block the water from entering the gutter because the mesh is blocked, that's not covered. I as the consumer WILL have to have it cleared either by doing it myself or paying some one to clear the material. I am a disabled veteran. The whole point of why I got this product was so I was never going to have to deal with gutter clogs or get on my roof again. As lead to believe. Which none are true, my gutters collect debris on top of the mesh screen and won't clear and water runs over the top and out onto the ground. It is exasperated by heavy rain. The company installed water breaks to slow the water, but it also collects debris and both has to be cleared yearly and sends material onto the mesh filter. The gutter won't "clog" as they describe. Debris WILL block the mesh and not allow drainage. It doesn't clear itself as described. I can't say enough how disappointed I am with this product and its misinformation in its advertising! I would not have purchased this product if I would have known that blockage will cause run over the gutter, and I would need to get on my roof again.If I would have known It will be blocked, it will run over the gutter, and I will have to still clear debris from the gutters...just not inside the gutter!! For $7000 I could have had basic gutters put on and paid someone to clean out debris and saved a lot of money.

  

  Business Response

  Date: 11/19/2025

  Leaf Filter Regional Manager spoke with customer on 11/18/25.  Customer declined scheduling a service/inspection. We ask customer to call our service department back if they change their mind. 

  Customer Answer

  Date: 11/20/2025

   I am rejecting this response because:
  I already had to get on my roof and clean the gutter off myself.  Rain was pouring over the gutters and backing up in the valleys of my roof.

  I asked them before to do it and they wanted to charge me. Only after my BBB complaint did they reach out o do it for free.

  They denied the request to come clean them before spring.

  So yes I denied their offer to come clean now....it was too late. Because they already told me no.

  Only after the complaint. 

   

  i need my roof and gutters cleared every winter and spring

   

  This was there response prior to the complaint!!

   

  Thank you for contacting LeafFilter Gutter Protection regarding the overflow issues you've experienced. We understand your concerns and would like to provide you with some information to address them.
  
  It's important to note that overflow can occur with any gutter protection system during a heavy rainfall. When there is an excessive amount of water flowing through the gutters, some overflow may happen due to the volume and intensity of the rain. This is a normal occurrence and doesn't necessarily indicate a problem with the gutter protection itself. Furthermore, debris buildup is the main cause of overflow with the LeafFilter system (outside of a heavy rainfall) & roof debris is typically a maintenance item to be taken care of by the homeowner as needed. Our system is designed to limit the amount of work involved with cleaning your gutter, not get rid of it entirely. If your LeafFilter keeps debris from entering and clogging the gutter's interior, it is operating as designed. Furthermore, splash guards are installed in high-volume water flow areas to deter runoff. The trade-off is, that there is a bit of extra work involved as you will need to remove debris from behind them from time to time. We can come out and remove these guards for you, but you may experience some additional overflow in these areas if we do that.
  
  However, some homeowners decide to clear the roof instead during periods of heavy debris build-up to be more proactive against potential overflow concerns. This can be done without getting on a ladder, depending on the height of your home. The first way would be to get a Roof Brush. A roof brush is a soft-bristled deck brush on an extendable pole that can reach up to around 2 stories, depending on the one you buy. They were originally intended to bring snow down off roofs, but they work just as well with leaves! Some of the more expensive ones even have a swivel head to make getting into corners & behind splash guards much easier. The second thing you could do is get an extension arm for your leaf blower. These usually reach about a story, story, and a half. Both items can be bought from your local hardware stores or even on Amazon.
  
  We also recommend monitoring any specific areas where you're noticing the overflow. If the issue persists after cleaning off the LeafFilter system, it would be beneficial to contact us again. Our team will be glad to assist you further by scheduling a service appointment to assess the situation and provide any necessary adjustments or repairs. Our primary goal is to ensure that your gutter system functions optimally and effectively manages water flow. Should you continue to experience any concerns or issues, please don't hesitate to reach out to us. We are here to assist you and ensure your complete satisfaction.
  
  Furthermore, according to your contract (section D) any service performed after 1 year of the system being installed is subject to a service fee unless it is covered by our No Clog guarantee. The lifetime warranty is for if the LeafFilter Gutter Protection system allows the interior of your gutter to clog with debris causing your gutter to fill with water and overflow while it is in good working condition. Furthermore, according to our warranty, any acts of mother nature or 3rd party interference of the system is also not covered, and any repairs necessitated from these are subject to a repair fee as well. Please let us know if you would like us to schedule a cleaning for you.
  
  Best,
  ******* | Online Service Reputation Administrator
  **** ****** ****** ***
  **** ********** ** * ******* **  *****
  ******* ***********  ************
  ***************************************

   

   

  So no, they offered after the fact and it's too late!

  Their advertising and practices are very poor. Why did I have to submit a BBB complaint before they would do what's right!!

  
  

  Customer Answer

  Date: 11/20/2025

  This is why I had to get on my roof only after they would not acknowledge my original complaint set to them. They only contacted me after my Better Business Bureau complaint. 

  Customer Answer

  Date: 11/20/2025

  More runover.

• Initial Complaint

  Date:11/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted to have Leaf Filter Gutter Protection put on our home in April of 2022. We paid $9,813 for this service. It is now 2025 and we are having siding work done on our home and when the gutters were removed by the siding company, I discovered leaf filter guards were not installed on 3 sides of the home. The only place they were installed was along the front of the house (which is one story) but the sides and the rear (3 stories above the ground) had no guards installed. I have pictures and video to support this. I have contacted Leaf Filter hoping they would refund a portion of the contract price due to the fact that they never fulfilled the contract and I have yet to hear back from them. Obviously, the reason this complaint is outside of one year is because the fraudulent activity was only discovered when the gutters were removed by the siding company.

  

  Business Response

  Date: 11/17/2025

  Inspection completed shows that the filter was installed as contracted.  Customer had third party company that removed the filter.  Leaf Filter maintains the dispute is unwarranted. 

  Customer Answer

  Date: 11/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.