Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  30 Commerce Way Woburn, MA 01801-8503

  
• 

  LeafFilter North, LLC

  614 Corporate Way Valley Cottage, NY 10989-2022

  
• 

  LeafFilter Gutter Protection

  108 Marshall Dr Warrendale, PA 15086

  
• 

  LeafFilter Gutter Protection

  85 Midpark Rd, Unite 6-8 London, ON N6N 1B2

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Leafilter Gutter several times to remove me from emails. The gutters are over priced. Emails keep comming every day.I have called them several times and want the emails to stop but nothing happens.

  

  Business Response

  Date: 09/10/2025

  Customer has been removed from all marketing contact 

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked and called to delete me from there emails, I Unsubscribed from their emails several times and said it could take up to 30 to 45 days to Unsubscribe. That long is unacceptable, after I called to tell them to stop I feel they have indated me with more emails. All I want is for them to stop and take me off there list. 30 to 45 days to Unsubscribe isn't right, most businesses are 7 to 10 days. Please just get them to stop..

  

  Business Response

  Date: 09/10/2025

  Customer has been removed from all marketing contact.  30- 45 days is addressing potential mailers not email removal. 

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the Leaf Filter system installed in the back of my house in February of 2024 when we had very little snow. The following winter when we had much more snow, I could not view the gutters until more than 1 year after the installation date. At that time I noticed that the joints between a few of the 4 ft. section had bowed upward. I called the local number 3 times and left a message and nobody called me back. I then called their national number and set up an appointment within a range of 4 hours on June 13, 2025. Nobody came nor called me to tell me that they would be late or would not be able to come that day. I was leaving on vacation and did not call back. A few weeks later I got a call that workers showed up at my residence and I was not home. I finally called and wet up an appointment for between 8A and 12P on August 19, 2025. I waited until after 1P after nobody came nor called again. I was told that they would send somebody out that afternoon, A single worker arrive around 3P, inspected the leaf filters, told me that they were installed incorrectly and that she would call me the next day to set up and appointment. Nobody called so I called and left a message via phone and email the next day. I received a call from somebody who told me that they would have somebody to my house between 8A and 10A on 8/22. Nobody came and nobody called. I just want the problem fixed and not have to pay to fix the problem if their product was not installed correctly.

  

  Business Response

  Date: 09/08/2025

  Service was completed to customer satisfaction.  This matter is resolved 

  Customer Answer

  Date: 09/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired LeafFilter to install gutters at my home for $7,165.00, paid in full. Since installation, I have had repeated issues with workmanship and service.
  
  The gutters were installed June 24, 2025. On July 9, 2025, they detached under normal rainfall. Nothing struck them to cause this. When I called, I was told there would be no extra cost. The company was scheduled for July 11 but did not show, causing me to miss work. They arrived July 14, made a repair, but charged $301.00 despite their earlier promise. Crew members also stated they “weren’t being paid to do that.”
  
  On August 29, 2025, the gutters again detached under normal rainfall. A repair was scheduled for September 2, but the company failed to arrive during the promised window, again causing lost wages. They eventually showed up three hours late and, instead of correcting the work, attempted to charge $1,100.00 to fix issues caused by their own installation. Their written quote listed 72 units of gutters, though the damaged section is only about 36 feet. John ******* also told my husband to send this inflated quote to our insurance, raising concerns of possible fraud.
  
  It should have been clear before installation that my fascia boards could not support the quoted gutter system. A proper inspection would have revealed the lack of screws in the boards, yet the company proceeded, leading directly to these failures.
  
  This shows repeated failure to provide services as agreed, misrepresentation regarding costs, unsafe installation, attempts to collect more money for their mistakes, unprofessional conduct, and financial harm from missed work.
  
  I am seeking correction of the defective work at no cost OR a full refund of $7,165.00 so I can hire a qualified contractor.
  
  I have disputed the charge with my credit card company, but I am filing this complaint so other consumers are aware, and this matter can be addressed.

  

  Business Response

  Date: 09/04/2025

  Contract was completed and customer's gutters were correctly secured to his pre-existing fascia.  Fascia are components of roofing not guttering.  Fascia damage was caused during a storm.  

  Customer Answer

  Date: 09/04/2025

   I am rejecting this response because: LeafFilter stated that my contract was completed and that the damage to my fascia boards was caused by storms. This is not true.
  
  The real cause of the damage is LeafFilter’s negligence and failure to inspect my fascia boards before installation. Because the fascia boards were not properly secured prior to gutter installation, the gutters and fascia boards could not withstand even normal rainfall conditions — not storms.
  
  Furthermore, on July 14, 2025, when LeafFilter returned for the first repair, their representative told us that they would:
  
  Repair the fascia damage, and
  Ensure the rest of the fascia boards were securely fastened.
  
  However, when it came time to actually perform the work, the crew stated that they were “not being paid to do that.” This directly contradicts what we were told and what we believed we were being quoted for. In fact, John ******* from LeafFilter specifically said that the quote included reinforcing the fascia boards.
  
  This is unacceptable. Not only did LeafFilter’s negligence cause the gutters and fascia boards to fail, but they also misrepresented the scope of repairs and then attempted to charge us additional money for work they had already promised would be covered.
  
  For these reasons, I maintain that LeafFilter has not completed the contract as agreed, has provided defective installation, and has misrepresented their services. I respectfully request that my complaint remain open and that I receive either:
  
  Correction of the defective work at no additional cost, OR
  A full refund of the $7,165.00 already paid.
  
  
  
  
  
  

  Customer Answer

  Date: 09/04/2025

  I would also like to add that the day after the crew told us they weren’t being paid for the work, we spoke again with ******** *******. He attempted to provide us with another quote, but when I reminded him that this work was included in the original quote, we were told the crew would be back soon to finish the rest of the house. However, they never returned, and we were never contacted again.

  

  Business Response

  Date: 09/05/2025

  Contract was completed and customer's gutters were correctly secured to his pre-existing fascia.  Fascia are components of roofing not guttering.  Fascia damage was caused during a storm and is not covered under the warranty.  We are willing and able to provide quotes for the work customer is requesting 

  Customer Answer

  Date: 09/05/2025

   I am rejecting this response because:
  
  
  The assertion that the contract was completed and that the gutters were correctly secured to the pre-existing fascia is inaccurate and misleading. It is a fundamental responsibility of professional gutter installers to ensure that fascia boards are structurally sound prior to attaching gutters. Installing gutters onto compromised fascia boards without proper inspection or reinforcement constitutes negligence and falls below industry standards of care.
  
  Furthermore, the original $301 quoted by ******** *******—of which I was agreeable to paying—included not only repairs to the existing damage but also reinforcement of the fascia boards around the entire house to prevent recurrence of this very issue. However, when the technicians arrived on-site, they stated multiple times that they “were not being paid to do that” and only installed the new gutters. The following day, ******** ******* attempted to provide a second quote for completing the remainder of the fascia reinforcement, despite previously confirming that the $301 covered that scope of work. When we reminded him that this work was already supposed to be included, he acknowledged that was correct and assured us the technicians would be back out. They never returned to complete the work. This demonstrates clear inconsistency, misrepresentation, and failure to honor the agreed-upon terms.
  
  That reinforcement was never performed, meaning the contracted work was not completed as agreed. I discussed this matter directly with *** *****, who acknowledged that the omission was unacceptable and assured me that further communication would follow. To date, no such communication has been received.
  
  It is unacceptable that this company continues to delay and fails to follow through in a timely manner. In fact, my attic space would still be exposed if I had not gone ahead and put the boards back up myself. If the fascia boards had been inspected and properly secured at the time of the first quote, before gutters were ever installed and even at the time of the first damage, we would not be dealing with continued damage today.
  
  This company’s failure to perform the quoted and agreed-upon work in a timely and complete manner demonstrates both breach of contract and negligence, and I respectfully request that this matter be resolved without further delay.
  

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Leaf Filter installed in 2019 for two reasons, 1. It is supposed to prevent the gutters from getting clogged and protect your home and 2. The warranty. In 2021 we had noticed that our gutters in the front of the house were leaking and were clogged and I called Leaf Filter to have them come and fix the issue as I thought it was a warranty issue. They sent someone out and he worked on the gutters for a while and when he was done he said it was taken care of and that it was an installation issue but wanted to charge for the repairs. I didnt think this was right as the system comes with a warranty so I called Leaf Filter and after a long discussion they agreed there would be no charges. Now in 2025 it was raining and I look out the window and I noticed in the very same place water coming out of the gutter and running down the freshly painted facings and I again call Leaf Filter and tell them of the issue. Before I can get them to come out I have to agree to pay a service fee but I to the lady on the phone that I dont I should have to because it is in the very same place they had to fix last time and she said they would make that determination when they get to my home. When the young man got to my house I explained to him what was going on and what the history of the issue was. When he was done he explained that when they made the repairs last time they did not use enough caulking and there was a whole in it that was causing the issue and that he thinks he fixed it. The still charged me this time $103.74 and he really doesnt know if he fixed it. What kind of warranty is this.

  

  Business Response

  Date: 09/03/2025

  We reached out to the customer and discussed the warranty and service fees.  This matter has been resolved 

  Customer Answer

  Date: 09/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do appreciate your assistance in this matter.  

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 29,25 ***** ******* gave us a very high quote, then a lower one if we sign right away. We did.
  Told us they had 30+ crews that did Leaf filter specifically.
  May 1, 25, One person came out to do the job. Never did Leaf filter before and really did a bad job. Took 4 days to complete.
  June 2025, We started noticing that the wedges that were installed were all falling out and the one section of gutter no longer flowed but leaked.
  July 21, 25, Called C/S 800#, spoke with *****, she scheduled an appointment to fix for Aug 12,25.
  Aug 12th - Aug 18th, no one showed up and no one called. Many calls to C/S #. Spoke with ****, *****, ******** with no results they kept telling me someone would call back by end of next day. Finally got mad and **** from the **** ******* location called and scheduled a crew to come out Tuesday Aug 19. Two people came out led by ****. They repaired most of the gutter system but since the first person totally ruined the one section along the garage, it was no longer usable and needed to be replaced, and they stated that they would replace at their expense and that **** would call to schedule.
  Aug 27, 25- As of this writing, I have called the C/S # and spoken to *******, ****** twice, *******, and ********* and each one tells me the same thing. "Someone will call you by end of day ***orrow". AND NO ONE DOES
  It seems that they can warranty for life because no one calls you back. The phone number that **** used to call us that one time has a constant busy signal for the last 9 days. You can only talk to the C/S number and that doesn't do any good, at least so far.
  My husband and I both have stage 4 cancer and undergoing chemo. We have limited days to schedule the remaining job to be completed. I need to have them come out and finish the job.
  Please Help Me!

  

  Business Response

  Date: 09/02/2025

  Service is scheduled for 9/3/25 with arrival between 12 pm and 4 pm 

  Customer Answer

  Date: 09/03/2025

   I am rejecting this response because:  As of this writing, it is after the designated time and they have not come out to finish the job.  ***** called last week and stated that the job would be completed 9/2.  They did not show up.  We got a call from *** who said that the job had not been scheduled for 9/2 after all and he was calling to schedule for 9/3 between noon and 4 pm.  No one showed up.  I sent a text to ***** who had originally gotten hold of us last week and he was not sure why they didn't do it on 9/2 like he scheduled it.  And he couldn't get hold of any of his managers tonight to determine if they are still coming or not.  

  So, I am not satisfied yet.  If they come tonight yet, that would be good.  But with their track record I am not expecting them to.  

  ***** said he was going to talk to the crew ***orrow morning and would get back with me. 

  
  
  
  

  
  

  Customer Answer

  Date: 09/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Yes, after much frustration the job was completed.  Although I would not recommend this company to anyone who asked me what I thought about the job.  The product may be very good, but the warranty on this is a joke.  When it took almost 2 months to fix a problem, I don't believe that is acceptable.  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - My leaf filter equipped gutters are clogged.- This system comes with a "no clog guarantee"- I emailed several weeks ago for service, no one responded.- I tried calling several times, I couldn't get through.- I finally got through to the service department today.- They want me to pay a $95 "service fee" even though this system comes with a warranty.- I want my gutters fixed as was promised.

  

  Business Response

  Date: 08/26/2025

  *********** is willing and able to service; however, service fees are appliable per contract.  We ask customer to call our service department directly to schedule service if they change their mind. 

  Customer Answer

  Date: 08/28/2025

   I am rejecting this response because:
  
  There is no contract with my wet ink signature that states service fees are applicable.  If there is, I'd love to see it.  Please attach said contract as an attachment in your next response.

  

  Business Response

  Date: 09/03/2025

  If customer changes their mind and would like service, we ask them to call our service department directly to schedule. 

• Initial Complaint

  Date:08/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had leaf filters installed last year. This year I noticed water rolling over the gutters and going onto the ground below. Water is now entering my basement wall. I have called/sent pictures/videos to the company. They reassured me multiple times that the local office will call me to resolve the issue due to the urgency of possible foundation issues if not corrected. After multiple calls and the run around. I had the call center just schedule me an appointment. I put in vacation time to ensure I was home and here for repair. Unfortunately leaf filter never showed up for the scheduled appointment. I called and voiced my concerns after months of waiting. Call center rep said they would call me today and still be able to come out after the already missed time window. But once again they did not call and no one showed up to perform work.

  

  Business Response

  Date: 08/28/2025

  Service is scheduled for 9/8/25 with arrival between 8 am and 12 pm 

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was 14 AUG 2025 with the complete install set for 16 AUG 2025.
  
  Total cost was signed in contract for $ 10, 016.17. Work was to start and complete on 16 AUG 2025. Work was not completed as per contract.
  
  This technician was scheduled to complete the installation as per the contract and as per the products specifications for installation on 19 AUG 2025 between 1200-1600. The technician was late and failed to contact us about their arrival time. They left without answering dictating that they were done with the repairs and installation.
  
  The work again was not completed as per the contract and the gutter system sustained damage from the technician’s repair.
  
  In addition to this there has been contradictory information provided by the staff at Leaf Filter.
  
  Multiple calls to the sales person have gone unanswered. The Regional Sales Manager indicated that the damage to the drip edge will not be repaired. They also indicated that an act of god, as per the contract, may refer to the technician waking up on the wrong side of the bed.
  
  Leaf Filter has indicated that they would respond to the issues with regards to the contract and the damage but no calls have been returned.
  
  A technician is set to arrive soon to hopefully complete the work as per contract but no indication was made that the damage caused by the initial technician will be repaired.

  Customer Answer

  Date: 08/22/2025

  Good day,

  Leaf Filter sent out their technician responsible for training their technicians in the installation of their products. They arrived on time around 1054 on 21 AUG 2025. 
  

  They were able to explain many things that were not explained by the previous technician. Additionally the sales person over promised on the product and services offered. The technician yesterday was able to explain the situation on the ground as well as the tolerances that they have for the installation of their product. 
  

  I believe that the situation is resolved by think that Leaf Filter needs to do a better job at accurately explaining the product at the sales level prior to installation. At the installation phase they should do a better job explaining the product again as well as the specific installation process for that specific project/customer. 
  

  The sales person indicated many things which appear to not be the case after talking to several service managers and technicians. Additionally many promises made by the company on things like receiving photos and an installation  debrief were never fulfilled. 
  

  I think the company could do more to mitigate these issues in the future but as stated I believe my issue to be resolved. I do not appreciate the experience that we had with this company. 
  

  Thanks for you time and consideration. 

  

  Business Response

  Date: 08/27/2025

  Service was completed on 8/21/25 

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 bids on a small gutter installation and decided to go with Leaf Filter, the more costly one because or their guaranty to not clog. The salesman gave me a quote and I was contacted the next day for installation 3 days out. When installers arrived, I had still not received written estimate from salesman. I told the installers and they said they would get it for me. They completed the work and then requested payment and signature of contract which was back dated. Several hours later, I went out to the area where gutters were installed and noticed the screen on the outdoor TV was broken. I tested the number I had for the installation and given the run around. I told this person, ***, that I would cancel payment if I did not have resolution by end of day. After a little more back and forth he no longer responded. I cancelled check. 3 or 4 days later I thought I better climb a ladder up to check installation and found that no screens were on the gutter. I contacted the national number for Leaf Filter and explained what happened. Several days later "***" with Leaf fitter called me. He told me installer stated he did not break tv, but did agree to replace the it but, stated that they were not contracted to include the filters. His resolution was to "bring me over a new tv and pick up another check". I told him that was unacceptable because I did not get the product I expected and agreed to pay the higher cost for. He then stated that if I did not agree he would come "Rip the gutters off my house".

  

  Business Response

  Date: 09/02/2025

  Leaf Filter is waiting on customer to respond.  

  Customer Answer

  Date: 09/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to my terms of completing the work which is adding the filter system to the gutters they installed and deducting $300 from the bill for the destruction of my TV.  If they follow through with this agreement, I will be satisfied.  However, I would like other potential customers of theirs to be aware of their rude and deceptive business practices so they do not have to experience what I have experienced.

  ***** ****