Business Profile

Gutter Guards

LeafFilter Gutter Protection

Headquarters

Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,054 total complaints in the last 3 years.
631 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidently put in a request on a Facebook ad with my work phone number. When it asked me to schedule a call, I exited out of the ad. So I never once scheduled a call. They began calling said work phone number every day. ************. I called them on 6/10 and told them to stop calling me I wasn't interested. They continued to call me on 6/11, I called them again and told them to stop calling me. It is now 6/12 and I received another call from them. What do I need to do, to stop the harassment? I will never do business with this company now.
Business Response
Date: 06/13/2025
Customer has been added to the do not call list
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased new Leaf Filter Gutter Protection 10/15/21 for $3897 with a "Lifetime Transferable Warranty" per the paperwork from the salesperson. Today my husband noticed several of the screens on both the house and garage are separating from the metal frame. He called the 800 number and was asked a lot of questions including is it over a window or door; is it in the left, right or center part of the home; do you have severe storms such as high wind warnings or snow or tornadoes where you live? When he answered yes we get high winds and snow the representative said it would not be covered because it was considered an "uncontrollable weather event". If that was the case no-one would be able to put in a claim because any or multiple of these events could happen in one geographic location. How do we know this is not a defect with the product? The representative did tell my husband they could send someone out for $95 to look at the gutters and then give an estimate for the cost of any repairs needed. He did not believe we should be paying for. This is tricking the customer into paying for something which should be included in the lifetime warranty. This product is only 3 1/2 years old which certainly is not a lifetime. I believe these sections should be replaced at the company's cost.
Business Response
Date: 06/05/2025
Installation was completed on 10/5/21. Service fees are applicable after 1st year.
Customer Answer
Date: 06/10/2025
I am rejecting this response because: With a product that has a Lifetime Warranty I do not believe the product should be failing in 3 1/2 years. If we do pay the fee and someone comes out, will the screens be replaced under warranty or will there be additional charges for the screens popping away from the frames?

Business Response
Date: 06/11/2025
We are unable to ascertain the necessary repairs until we inspect.
Customer Answer
Date: 06/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/11/2025, at a cost of $15,805, the company "Leaf Filter" installed a total "water management system" which was supposed to drain rainwater away from our house, thereby protecting the foundation. Job is not complete as follows: 1. Downspouts direct water right next to the foundation except the south lawn spout, which was placed right above a sprinkler head, interfering with it's proper operation. 2. Downspouts dumping next to foundation should have extensions or elbows added to carry water away from the house foundation. 3. Downspout north of garage door is at a high point, as it doesn't carry water at all. The gutter serving this point should be re-installed so the slope will dump onto the concrete driveway, away from the front chainlink gate and away from the house. 4. The (Fox TV) ad for this system shows a correctly done system which drains water properly. 5. The local business "LeafFilter Gutter Protection" has not tried to correct the problems. When we called the salesman he said that since we "signed off" on the contract, there's nothing they can do. As if we could see the system operating with no rain falling?
Business Response
Date: 06/10/2025
Service completed to customer satisfaction on 6/5/25
Customer Answer
Date: 06/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 2023 was installation. ********** paid to the Leaf Filter company paid on August 21, 2023 Completely clean out existing gutters and downspouts Seal your gutters and downspouts with 50 year silicone Repair any damaged gutters and/or downspouts Re-align the gutters, if necessary Install hidden brackets in the gutter for reinforcement Install the LeafFilter gutter protection system on the home Give a lifetime transferable warranty Give a manufacturer's money back, no clog, guarantee Price includes insurance during installation and all clean up I have called the company several times with no reply. I have left messages sharing the problems I have noticed since spring and summer of 2024. My eaves do leak!! I do not believe that the number of reinforcement brackets are not sufficient (there is supposed to be 5 hangers (brackets) per 5 feet. After checking, as much as I was able, I highly doubt that there is not as many brackets/hangers as I was told!! I was told that I would receive the warranty/guarantee via mail/email, following installation. I have never received this yet as of today. My phone calls to the company have fell on "deaf ears". They do have offer ... "please leave a message and we will get back to you"!! I have had no return phone calls from anyone! As I mentioned earlier, I called (multipule times) in the summer of 2024, and again this spring, 2025!! I am NOT a HAPPY CUSTOMER
Business Response
Date: 06/06/2025
Service was completed 6/5/25 to customer satisfaction. This matter is resolved
Customer Answer
Date: 06/06/2025
First of all, thank you very much to the BBB for helping me to get a reply from the LeafFilter company. I should have reached out to you MUCH SOONER!!!
Leaf Filter (*****) reached out to me yesterday morning, June 5. We spoke about the struggles I was having with them (very dissappointment about getting NO response from the company for such a LONG period of time). Friends recomended that I file a complaint with you, and then the magic happened, this is very appreciated!
***** sent three people to my home yesterday afternoon, and supposedly they have addressed the problems and made the appropriate repairs. I will not know if the work they did yesterday is done properly until we get the weather (rain, wind etc) to be sure that I have no more issues with leaking eaves, etc. ***** called me this morning to confirm that Leaf Filter did come and repair all of the issues I had, I hope!!! I was told that their were some (many) things that were not completely properly during the initial installation of their product.
I thanked *****, and he said if I had anymore concerns/questions, to "please give me (*****) a call" . He reassured me that if anything came up in this regard that I am supposed to call him directly.
Thank you for all of your help and service !!!!!!
******** ****

Customer Answer
Date: 06/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** ****** installed a new gutter system on our house in August of 2023. After the winter of 2023 / 2024 they had to repair the screen covers on the gutters. They had **** or ripped from the gutter in several places. this was covered under the warrantee. After the winter of 2024 / 2025 several sections of the screens again ripped from the gutters. Leaf ******'s response when contacted was that this is damage and not covered under the warrantee. We were told that this system will work with our Steel roof in the green mountains of ******* with a lot of snow. After the system falling each of the two ******* that it has been on the house something is wrong with the quality or design of the product. I do not want to pay to have leaf ****** repair this system every year when what they call damage if the product failing under expected conditions for our area.
Business Response
Date: 06/03/2025
We are working with the customer to schedule the service
Initial Complaint
Date:05/29/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called them on April 30, 2025 and a gentlemen came out and advise me that all of my gutters needed to be replaced. I paid them by ********** for $95.00. I called them several times and spoke to someone at their answering service . Each time someone claim they would bring this to their supervisor attention and would return a call to me. I would to have a refund or my estimate.
Business Response
Date: 05/30/2025
Customer 's request has been found unwarranted. Customer called and requested service/inspection and agreed to service fee.
Customer Answer
Date: 06/02/2025
I am rejecting this response because: I was never provided the estimate to replace the damaged Leaf Filter as promised. I was told I will receive an estimate of material and labor cost to install new Leaf filters to replace hail damaged ones in 7 to 10 days. I have not received an estimate by email or US mail. I simply want the estimate as promised. I need it to settle my home owners insurance claim. I didn't have to pay $95 for someone to tell me the obvious that hail smashed the Leaf Filters. The purpose was to confirm the the damage, measure so I can purchase new Leaf Filters.

Business Response
Date: 06/03/2025
An email of the quote was sent to customer on 6/3/25.
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Gutters installed Feb 2024. They have leaked off the cap end ever since. I've had two repairs by the company that NEVER fixed the problem. I called today after recent storms to report the problem continues. The company will not come to do further repairs to their defective product/installation unless I pre-pay a $95 service fee. I refuse to do so. At this point, I just want my money back so I can get properly working gutters installed - and have someone check for damage from the LeafFilter defective/improperly installed product. Final contract price was, I believe, $2875.
Business Response
Date: 06/04/2025
Service was completed on 6/2/25 to customer satisfaction
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased LeafFilter gutter guards in 2023. During the sales visit, I was told multiple times I’d “never have to get on a ladder again,” and that debris would wash off the system naturally. Less than a year later, water was overflowing and not entering my gutters properly. I called service, and the technician blamed splash guards and said I needed to clean the system myself, contradicting the sales promise. He cleaned them once for free but said future visits would cost $95. The issue returned after the next rainfall. I tried cleaning it myself, then called again. A second tech cleaned them and removed splash guards. Due to a dry summer, the system seemed fine, but the one-year workmanship warranty expired. In May 2025, the problem returned. A third technician came out and found that both the front and back of the system were improperly installed from the start. He had to remove and reinstall the entire front section and adjust the back gutters. Despite this being a correction of poor original installation — something I had reported twice within the warranty period — I was charged a $95 service fee. I contacted corporate, and they said I should’ve called before the warranty expired. I explained that I had — twice. The techs just didn’t diagnose the real issue. Their own technician confirmed the system was installed incorrectly. I couldn’t have known that myself. I believe LeafFilter uses misleading sales tactics and fails to honor their warranty when issues arise. I am simply requesting a refund of the $95 service charge for work that should’ve been done under warranty.
Business Response
Date: 05/29/2025
Customer's splash guards were due to how their roofing system creates valleys and not part of the guttering system, therefore the debris from the roof collects behind them, which is customer maintenance. Service fees are applicable after the 1st year per contract. Customer's request for refund is unwarranted
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Service from LeafFilter was fine. Product works I guess how it should? We assumed from what the sales person said, we would never have to pay for gutter cleaning again. If the gutter clogs, then leaf filter will clean the gutters for free. We were told leaves and debris would slide off the filters, well that is not true, the debris just sit on top of the filter and keep water from getting into the gutter. Not real pleased with the product. We should have read more about the details of what's covered or not. We were under the impression from the sales person that we would never have to clean gutters again. Well I guess that's true, but now we have the leaf filter system thay needs cleaned every year and they charge a minimumof $95 to clean the debris off, sooooo not really sure what we gained other than a waste in money.
Business Response
Date: 05/23/2025
Customer installation was completed on 6/20/22. Customer called for quote for removal and reinstall for the roof work on 9/11/23. Customer called for reinstall on 9/18/23. Reinstall was completed on 9/28/23. Customer called for service on 5/1/25. Service fees are applicable after 1st year per contract. Customer request has been deemed unwarranted
Initial Complaint
Date:05/22/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased leaf filters 9/6/16 for $5,207.00.I have had them pressured washed every year since I put them up.As of May 21st I called the company and told them all the paint is off the southern exposed Leaders.They told me that that was not covered.My contract and there paper work says that all material is warrenty for lifetime,They want to charge me a$95 fee to come look at it.Word ford word leaf filter exterior grade PVC the xela filter shields is made of surgically engineered stainless steel.Both materialscarry a lifetime warranty.
Business Response
Date: 05/22/2025
Installation was completed on 9/6/2016. Service fees are applicable.
Customer Answer
Date: 05/23/2025
I am rejecting this response because:
The material used is defective.All the rest of the gutters look great except for the ones facing the south side.My pressur cleaning company who is in business 18 years tells me that the material is defective.I agree.At least have someone from the company come look at it without wanting $95.00

Business Response
Date: 05/23/2025
Service fees are applicable after the 1st year per contract

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

LeafFilter Gutter Protection is BBB Accredited.