Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  190 Riverside St Ste 25 Portland, ME 04103-1073

  
• 

  LeafFilter Gutter Protection

  4910 Camp Rd Ste 550 Hamburg, NY 14075-2643

  
• 

  LeafFilter Gutter Protection

  104 Sebethe Dr Ste 100 Cromwell, CT 06416-1038

  
• 

  LeafFilter North of New York, LLC

  400 Oser Ave Ste 200 Hauppauge, NY 11788-3660

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed gutters that allegedly kept debris from clogging our home gutters with LIFETIME GUARANTEE. Soon after installation, we required technician to clear gutter that the installed guard was supposed to accomplish. This problem continues and recently we called company to ask for a technician again because our gutters were once again clogged. Now we're told it would cost $95 for technical to service. THIS IS NOT A LIFETIME GUARANTEE and this product is not as advertised and what we understood as keeping debris out of gutters.

  

  Business Response

  Date: 05/14/2025

  Installation was completed on 5/28/21.  Service fees are applicable after the 1st year per contract 

  Customer Answer

  Date: 05/15/2025

   I am rejecting this response because: I was told I had a Lifetime Warranty and NO service fees were ever mentioned.  
  
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job No. ******** $4814.05 Issue: Gutters overflow after installation and service at multiple points Contract States: "We completely clean out the existing gutters and downspouts. We then seal, align, and reinforce as needed. We install a leaf filter, which gets a lifetime transferable warranty and money back, not a clog guarantee. Price includes insurance during install & cleanup." At initial install did not clean out downspouts, and returned the following week, and said they were "OK" Did not clean up after install. Have photo documentation of all.

  

  Business Response

  Date: 05/14/2025

  Service was completed on 5/14/25 

  Customer Answer

  Date: 05/15/2025

   I am rejecting this response because:
  After the service visit on 5.14.25 it was clear that the filter units placed over the gutters were clogged up in multiple areas.  I viewed the photos of the service person. The clogged up "leaf filter" meshing was the reason for the overflow of water.  The purpose of the doing the project is to prevent water overflow from causing damage to the home:  foundation, mold in attic, rotting of wood around gutters and soffits as advertised on TV and as explained by sales.  Now, instead of overflow of water from debris within the gutter unit, I have overflow from the clogged-up hardware installed on the gutters.  I had previous gutter guards removed because they did not work and addressed this with the sales person who said "I understand your skepticism", but leaf filter is different, demonstrating the high-water flow rate through a filter unit at my kitchen sink.  The salesperson was ******* *** ****** (************)  has never returned my calls. It appears that the leaf filter units clog up, cause water overflow, and do not solve the problem of clogged gutters by causing clogging of the hardware placed on the gutters.  The damage produced from water overflow is the same.  Consequently, they are useless in solving any problem, and I request a refund.  The sales contract Money back no clog guarantee.  (see submitted contract).
  

  Customer Answer

  Date: 05/15/2025

  Here is customer agreement written by ******* *** ******, regional manager, leaf Filter.  The Customer Agreement:  "We completely clean out the existing gutters and downspouts.  We then seal, alight and reinforce as needed.  We install LeafFilter which gets a lifetime transferable warranty and money back no clog guarantee.  Price includes insurance during install and all clean up"  signed dated 4.9.25, contractor.

  

  Business Response

  Date: 05/19/2025

  The system does not clog up.  Debris will shed via natural elements of rain, wind, etc.  

  Customer Answer

  Date: 05/19/2025

   I am rejecting this response because:
  
  The Company response is "The systems do not clog up".  The statement is a generality, like a definition, and is like saying our system do not clog up, they never clog up, they work for every home environment.  There is a problem, however.  The system installed at my home at *** ******** did clog up, with "natural debris". So the statement applied to my situation is false.  I viewed the photos from the serviceman's iPhone showing natural debris overlaying the filters where water spilled out.  The service provided was unclogging the filters.  In the first instance of rain, the clog resulted in overflow of water, which has the effect of damaging the home over time. Obviously, LeafFilter will not come out after every rain and overflow to blow the debris off the clogged filters.  I am told there is a $95 service fee for this after the first year every time they provide service of unclogging.  The product is stated to have a money back no clog guarantee in my contract. The product failed on the first rainfall, and the guaranteed statement is clear in its meaning.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 20 2025 Leaf Filter installed 6" gutter complete with Versa G gutter filter on my house. When installing the gutter over my front porch, I nocticed that the gutter was very low, "app 3 to 4 inches below my existing metal roof." I approached the lead installer and asked him why it is being installed so low. His response was, " I don't really have a good answer for you?" I called Leaf Filter and asked for a service technician to come out and look at it to see if it could be reised up closer to the metal roof. During heavy rain, the water runs off my roof and overshoots the gutter. This water eventually finds it's way to my basement. It seeps through the block foundation, and into my coal bin making my coal wet. I specifically had the 6" gutter installed to stop this problem. I suggested an idea to the service tech that involved cutting aluminum facia, to help slip the gutter up closer to the roof line. He said they were not allowed to touch any work that involved roofing. He took several pictures, and said he would show them to his boss and get back to me. He left me with a strong feeling that they were not going to do anything about the problem. His visit was on 9 May 2025, "I think." As of today, 13 May, I have not heard anything from them.

  

  Business Response

  Date: 05/14/2025

  Service/inspection completed on 5/8/25.  Customer's issues are roof drip edge overhanging.  This is a roofing issue, and we suggest customer have a roofer correct the non-guttering issue. 

  Customer Answer

  Date: 05/14/2025

   I am rejecting this response because:
  The gutter was installed to low and allows hard rain to overshoot and spill into the ground.  I told the installers it was to low when they installed it. They didn't want to take the time to address the drip edge/facia issue, so they took the cheap easy way out. 

   

  They did substandard work inorder to just slam the gutter in place and finish the job. I am amazed that they would think a botched job like this would be acceptable by any homeowner.  

  
  

  

  Business Response

  Date: 05/19/2025

  Drip Edge/Facia are pre-existing roofing components and are not covered under the warranty.  This matter is resolved 

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because:
  
  How does an existing drip edge/facia give your outfit a license to do sloppy work that does not work?

  How does that poor excuse make if acceptable for your service tech/supervisor to not even call me back, and explain to me why they will not address the issue that THEY caused, by their sloppy sub-standard work.

  You guys are a bunch of cowards!!!!!!

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have had Leaf Guard system on our home for 7 years. We have no compliant about the system but rather the service of the company. We are having a new roof installed 5/14/2025. The contractor advised we should have Leaf Filter detach the gutters so the contractor did not damage them installing the roof and possibly voiding our warranty. In early April we contacted the main office to initiate this and was told someone would call us back no one aver did after several subsequent calls we were advised an email would be sent to the St. ***** office no one contacted us again I began calling the St. ***** Office daily for 3 days after that no one ever answered and my voice mails did not prompt a call back. What good is a warranty if you can never get anyone to respond from you. I'm disgusted and angry.

  

  Business Response

  Date: 05/21/2025

  Service completed on 5/20/25.  This matter is resolved 

  Customer Answer

  Date: 05/22/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware I was told by customer service which there calls are recorded for training purposes that they only guarantee clog free gutter on inside NOT external screen which I have build up of debris behind deflector which makes water flowing behind gutter causing water damage to sofet ! Commercial states 100% clog free no ladders the rep stated leaf filter would clean it for 95$ Bait and switch

  

  Business Response

  Date: 05/14/2025

  Installation was completed on 9/25/23.  Service fees are applicable per contract after 1 year. 

  Customer Answer

  Date: 05/15/2025

   I am rejecting this response because:
  
  False advertising, commercial says no more climbing ladders .I have to Clime ladder to clean out behind deflector ,if I don't I will get water damage in soffit .

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased LeafFilter brand gutter protection for my house in 2020. When the sales rep came out to give us a pitch he promised both lifetime "NO CLOG" warranty as well as "NO COST" cleaning of the gutters IF the gutters clogged. This was (and still is in the current web site) stated quote from their web site as of 5-9-2025 {Other gutter guards are backed with warranties that support cleanings or the removal of clogs. Why? They simply cannot guarantee that the gutter will remain free of debris. At LeafFilter, we don’t limit our manufacturer’s warranty to “if (or when) it clogs, we’ll clean it for free,” because LeafFilter really is as good as we say it is. No more clogged gutters.} When I asked to have my clogged gutter cleaned, they then started stating that it did NOT cover debris clogging the top of the gutter, only internal clogs. This is NOT how they state it on their website or in the original sales presentation to my wife and I. We are old and cant climb ladders much less climb on the roof. This is a fraudulent practice used by LeafFilter to sell their systems and then not cover the "CLOG FREE-LIFETIME WARRANTY" They want to charge for annual maintenance to remove debris their systems DOESN'T pass, and charge $79-90 or more to come fix this. I was told they would only come if they charged me this fee.

  

  Business Response

  Date: 05/12/2025

  Service fees are applicable per contract 

  Customer Answer

  Date: 05/18/2025

   I am rejecting this response because: They guarantee no clog gutter, never have to climb on roof to unclog gutters lifetime guarantee. This is on both their website now as well as their TV commercials (on now) and when a sales rep comes to sell you a very expensive gutter system that NEVER gets clogged assures you will never happen or they will come out free of charge and fix it. *SEE BOTH WEBESITE ADVERTISING AND TV COMMERCIAL for proof/example. I want my gutters cleaned, FREE OF CHARGE, every year if their system doesn't work per the "LIFETIME NO CLOG GUARANTEE".

   

  
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaffilter installed gutter guards on my home and garage in December of 2024. Their installer punched a hole in my copper gutter which caused a leak. It is temporarily repaired with caulk, but based on expert opinion, including one of their service techs, the gutter needs to be replaced at an estimated cost of $2300. They are not communicating with me on those repairs. Additionally, a 25 foot section of gutter never had the gutter guard installed. This was identified by one of their service techs who was there to fix a host of other issues. They were supposed to send someone to complete that work, but are now ignoring my emails. I estimate the cost, which I've already paid to be between $1000 and $1200.This has been a terrible experience with poor workmanship from the start.

  

  Business Response

  Date: 05/16/2025

  Service is scheduled for 5/23/25 

  Customer Answer

  Date: 05/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Work is underway.  There is still additional work that needs to be completed that was not covered in the business response.  That work is also moving forward, but won't be completed for several weeks.  Hopefully that gets completed without issue.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the technicians came to install, they collected all the dirt out of my gutters and threw everything in my landscaping. There were tons of nails all over the driveway, sidewalk, and grass that I had to pick up. They told me they were going to give me a $250 check for having to clean up all of the piles of dirt that they dumped in my landscaping and all of the nails that they left behind. It’s been over five months, and they have NEVER NEVER sent me ONE PENNY. Also, during the last five months NO ONE has tried to contact me about this problem.. It’s been over five months and I still don’t have a check. They are EXTREMELY unprofessional. They do not stand behind their word and they definitely do not stand behind their word on their promises that they gave to me.

  

  Business Response

  Date: 05/20/2025

  This matter is resolved.  It can take up to 10 business days to complete the resolution in its entirety

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached in Lowe’s by an employee selling leaf filter. Due to having a couple large trees surrounding the property and also having an issue with a down spout in next to the front door. We decided to have them come out and do an estimate on getting the gutters worked on. The sales person came out. I explained the problem we were having in the front of the down spout dropping the water on the side walk. He up sold me to 6 gutters. Stating that they would get rid of the down spout and be able to run the water around the u shaped piece in the front. He stated it would look great. Due mainly fixing the problem of water running down into the entry area we decided to purchase the 6 in gutter and the leaf filter. When installation day came out the installation crew was great the were very professional and took pride in their work. As they were finishing their work had went out side to check on their progress and notice the down spout that was supposed to be removed was installed. I asked about it. The crew leader showed me and explained to me why it needed to be installed that way. I contacted leaf filter and the sales rep at a little after 1pm. They told me they would have someone call me from the Denver office. When I didn’t receive a call by 2 pm I contacted Lowe’s who forwarded me to leaf filter I explained the issue and they stated they would have someone call me. At 215pm I received a call from leaf filter in Denver immediately I was put on the defensive when explaining my position. The contractor told me they couldn’t do what was promised by leaf filter but no discount or apology was was ever given. The contractor and I came up with a solution that was at least solved the problem but I now have a piece of gutter running over head above my walk way. This solve the problem but is not idle. I was told by both the rep I spoke to on the phone and the sales rep that the problem is fixed and due to unforeseen circumstances no price adjustment would be done.

  

  Business Response

  Date: 05/19/2025

  Resolution has been reached, and this matter is resolved 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the leaf filter gutter and system installed 4/16/2025. The installers bent up the gutter apron causing major leaks. Today the roofer we had come out said the gutters were installed incorrectly. They were moved up too close to the roof. He said they should have removed or cut off the gutter apron. Leaf filter sent someone out to repair the gutter since it was not correct. The contractor ****** who they sent said he would not have installed it this way ( meaning it was not done correctly) 1 week after installation. Now 2 weeks later we have 3 major gutter leaks. Causing water in our basement and on our screened in porch. We called Leaf Filter again and they are saying to wait 10 days for someone to come out again! I spoke to ***** the manager in Ohio and he told me to call customer service. They said they would ask him to have it done sooner. He has not called me. I have left him 2 messages with still no response.

  

  Business Response

  Date: 05/14/2025

  Customer has let our Regional Service Manager know she does not want service until after her roofer fixes her drip edge 

  Customer Answer

  Date: 05/14/2025

   I am rejecting this response because:I was told by *****,a manager, that he would make it right and offer $50 to remove and replace system so the drip edge could be repaired, $325 for the drip edge we paid for( that was refunded), $300 for the cap to close the hole they left, and $300 for the inconvenience.  I said I needed to get a bid to have it done by the roofer. I called him back and another manager *** yelled at me and said they were not doing that.  He said ***** didn't  have the authority to offer that.  I sent the bid to where *** told me to and got a response that they would not be taking care of this.The roofer said it was done by the poor installation the bent the drip edge up and the gutter up too.  He is charging us $2030 to repair this. Leaf Filter is refusing to pay for this. After having sent 2 servicemen out they now want to lower the gutters, still not fixing the drip edge.  My roofer advised us to let him do the repair and see if they need to come out.  We are not comfortable with them doing anything since they can't seem to fix it or agree on how to do this 
  
  
  

  

  Business Response

  Date: 05/19/2025

  Customer's issues are pre-existing roofing components (drip edge).  The roof that was installed 10-15 years ago did not put new drip edge down. As we are not roofing experts, we refunded the money for that portion of the contract, as the roofer would need to replace the entire drip edge under the roof.  This is not caused nor exacerbated by the guttering system. 

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because:
  The roofer stated that LeafFilter bent the drip edge up, put the gutters and leaf guard system in( gutters were raised 2 1/2 higher than the old ones) Then the installers were unable to bend the drip edge back down and while trying to bent the drip edge badly, which is causing the water to not go down into the gutter.  We had NO issues before the gutters were installed.  The roofer is charging $2030 to replace this.  Leaf Filter needs to reimburse this to use since their installers bent it and couldn't fix it.