Complaints
This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,097 total complaints in the last 3 years.
- 671 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leaf Filter installed gutters in November 2017 for my mother, who is a senior citizen. She called them back due to faulty installation. The guy installed a board that attracts carpenter bees. We called them again and they said they can't assist. My mother is a senior citizen, was one when the gutters were installed. Shoddy workmanship is what she received.
Business Response
Date: 06/26/2025
Leaf Filter installed filters over existing gutter system on 11/4/2017. Customer call for service on 5/17/21 stating system was not working. Inspection completed on 5/20/21 showed bees were drilling into her soffits and fascia boards. As the soffits and fascia boards were pre-existing; customer was recommended to contact an exterminator. Customer called again 4/11/25 (4 years later) stating bee problem. On 4/14/25, our service manager recommended customer contact an exterminator. Customer's ongoing bee issue is unrelated to the filtering system placed on her pre-existing guttering system.Customer Answer
Date: 06/30/2025
I am rejecting this response because: Leaf Filter is not telling the truth. The whole gutter system was installed by them. We did not have a gutter system before Leaf Filter came. When the front gutter started falling from the house, Leaf Filter returned and installed the board, which is attracting bees. My mother is 92 years old and cannot enjoy her front porch due to bees. Here are the invoices. This price is exorbitant for the service they say they rendered. My mother was 80+ when they performed the initial service.
Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the product does not workCustomer Answer
Date: 06/24/2025
You requested a contract. What is interesting is there was no contract that I signed. The salesman had me down load something called
Safe ID and give it my credit card. That same week an installer came and put the product on the gutters on my house.
When it rained the product allowed the rain to run off the product totally bypassing the gutters. I called them and spoke to 3 different people. They sent three other people to my house to assess the problem but nothing was done. I even made a video with my phone showing the water running off the gutters and sent it to them. Now they will not return a call or text. My wife and I are out $1100.Business Response
Date: 06/27/2025
We called the customer to schedule inspection/service however customer stated they had another company remove our product. This removal voids customer warranty and customer's request for refund is deemed unwarrantedCustomer Answer
Date: 06/30/2025
I am rejecting this response because:
the leaf filter product did not allow the runoff of the rain to enter the gutters, thereby making the gutters useless. So, to make the gutters work in their intended fashion I had the leaf filter product removed and then the gutters caught the rain.one of their employees, *******, called me this last week and told me that the leaf filter product should have been washed with detergent after it's installation to allow the rainwater to enter the gutters. that was not done by the installers. He also said that the warranty which states the leaf filter product is maintenance free is not true. He said that the company would have to be called back every year to wash the product off for a fee of $95.
Initial Complaint
Date:06/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally purchased this system primarily with the advertised Lifetime warranty. The salesperson told me that leaf filter will own the leaf system as well as the gutters themselves and will repair any issues or damaged for the lifetime of the system. I called to get an appointment due to some of the micromesh was coming out and some may be missing. I was told that there was a $95 charge for them to come out and inspect the system. I asked why that was because I was told that there was a lifetime warranty when I originally purchased the system. The customer service rep then told me that the lifetime warranty was only for clogs, and the workmanship was only for 1 year. I checked again all the paperwork I was supplied by the company, and it does not state this and only has lifetime warranty. I also checked the company website, and it does not state anything other than lifetime warranty. I believe that this company should be held accountable for misleading their customers by not defining what their warranty covers and does not cover. They should also train their salespeople to also tell the customers during the initial quote what the warranty actually covers instead of saying it is a lifetime warranty because it really is not.Business Response
Date: 06/25/2025
Installation was completed on 5/11/2019. Service fees are applicable per contract section D after the 1st year.Customer Answer
Date: 06/25/2025
I am rejecting this response because:
The sales pitch and advertising has the lifetime warranty in big bold print. The workmanship clause is in small print at the end of the document and not mentioned at all by the salesman. The fact that the product is coming apart is more of an inferior product and the company should want to make things right. The fact that they do not questions the integrity of the company itself.Initial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over a year ago we agreed to have a Leaf Filter System installed. I no longer trusted myself on ladders. The cost was almost $4,000 (after negotiating) and primarily we were sold on the lifetime transferrable warranty, which the salesman assured us would add value to our home. Since installation I have had to have the gutter screens cleaned twice, at no charge. Now, a third time requires cleaning. I was informed that a fee would be charged for cleaning the screens because it was over one year. I referenced the lifetime warranty and was told that only applies to cleaning the gutters from clogs, not the screens. Their premise is that clogged gutters, not screens, would lead to damage. As you can see in the photo, the clogged screens cause water to not go in the gutters. I asked for a refund (which is for materials only) but was told my problem does not meet the criteria. To anyone reading this, do not buy Leaf Filter Sytems!Business Response
Date: 06/20/2025
System will shed debris via natural elements. System cannot stop debris from being replenished from the roof. Service fees are applicable per the contract. We ask customer to call our service department directly to schedule if he changes his mind. Customer's request has been deemed unwarrantedInitial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The gutters do not work as described. The pine needles clog the screen and the water runs over. I have contacted the company and they refused to fix the problem.Business Response
Date: 06/20/2025
Installation was completed on 9/7/23. Customer called for service on 11/26/24. Customer refused service fee. Service fees are applicable. We ask customer to call our service department directly to schedule a service.Customer Answer
Date: 06/20/2025
I am rejecting this response because:
The gutters do not work as described and promised. Pine needles clog the gutters constantly. Do not advertise a product and say that it will never clog If it will clog. Expensive product with results that are not to standard. I am not going to pay a service fee for a faulty product. I wasted my hard earned money on junk. 20 year military veteran and not impressed with their product or customer service.Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lowes home store told me they endorsed Leaf filter. After a wind storm and hail ripped off my gutters and fascia. I had holes in my attic. I had called many co.panied, but couldn't get any one out in a timely manner. A month had gone buy I was desperate to close the hole in my attic and get repairs. I also filed an insurance claim. They did the work within three days. I could not read my receipt. No one could, it was a large amount of money. They started at over 18,000$. I said no. I'm a senior and disabled. My son was with me with his military card also. The amount was 11,714. Plus a number I can not read. I asked please for a readable receipt. My insurance company also reached out 4 times for a itemized receipt as this was an insurance claim. I called Lowes who recommended them, they said they get right back to me. They never did. I called you the Better Business bureau. The nice woman said they had 14 days to respond. You never got back to me. Leaf Filter never gave an itemized receipt. They told my insurance company they would never do that. Putting my insurance claim in jeapardy. I counted on you to to at least rethink your endorsement of this company. This is bizarre, everyone expects a receipt!! One that's readable and makes sense. How very disappointing. Remove your endorsement of this company! !! This is the scammist thing I have ever encountered!!!Business Response
Date: 06/16/2025
Customer is requesting itemized receipt which Leaf Filter does not produce. Leaf Filter works by contract. This contract was not handled by Lowes.Customer Answer
Date: 06/17/2025
I talked with the company, Leaf Filters they said they contacted my insurance company. They claimed the insurance company said they had " everything" they needed. My claim was finished the day before. Leaffitters will not provide me with receipt and to them all is good..Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LeafFilter’s TV, radio, and internet ads highlight a lifetime no-clog guarantee – this is deceptive, arguably fraudulent advertising. In 2022, I paid $11,532 for installation of a LeafFilter system. Its website (**********************************************************************************************************) states: “LeafFilter is truly the permanent solution to clogged gutters. It’s also backed by a 100% money-back no-clog guarantee. In the rare event, your LeafFilter allows your gutters to clog and causes your gutter system to overflow, our service team will repair the issue or refund 100% of the material purchase price for all of the LeafFilter material on your home.” (that quote highlighted on page 3 of the PDF printed from the LeafFilter website) Since purchasing the system, it has clogged with roof shingle grit on at least three occasions, despite its website’s assertion: “Once LeafFilter is installed on top of your existing gutters, nothing but water will ever enter your gutters. You won’t have to worry about leaves, SHINGLE GRIT, seed pods, dirt, snow, ice, insects, pests, moss, and pollen clogging your gutters.” (ALL CAPS added by me; quote highlighted on page 1 of the PDF printed from the LeafFilter website) After one year, LeafFilter requires a $95 service call fee. This charge is mentioned in its purchase agreement: “All workmanship is guaranteed for one (1) calendar year. Service calls after one (1) year shall be subject to a service charge.”; that quote is highlighted on attached PDF of that agreement. However, that disclosure is in the context of “all workmanship,” which would not seem to abrogate its no-clog guarantee, since it is not related to workmanship, but rather the guaranteed product itself. My LeafFilter system clogs once or twice annually. When a service call is needed only from clogging of the LeafFilter system itself, NO SERVICE FEE should be charged (and I should be reimbursed the $95 paid for my 6/12/2025 service).Business Response
Date: 06/16/2025
Installation was completed on 8/22/22. Service fees are applicable after 1st year per contractCustomer Answer
Date: 06/16/2025
I am rejecting this response because:
While "service fees" are stipulated in the contract, they are in the context of "workmanship." My need for service have (with one exception for which I do not dispute payment of the "service fee") been related to "clogging" of the LeafFilter system itself, which should be covered under the lifetime "clog-free" guarantee.Business Response
Date: 06/16/2025
Customer's request for refund of service fee has been deemed unwarrantedCustomer Answer
Date: 06/17/2025
I am rejecting this response because: Its advertisements are (at best) deceptive (at worst, fraudulent).
Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Supposed to be a life time warranty. Called leaf filter because of water running over the gutters. They wanted to charge me to come out and look, i paid over 10k dollars for these...it's not good faith.Business Response
Date: 06/16/2025
Installation was completed on 9/26/2020. Customer 1st called for service on 6/13/25. Service fees are applicable per contract after 1st year. Customer refused service fee. We ask customer to call our service department if they change their mind and would like service.Customer Answer
Date: 06/17/2025
I am rejecting this response because:
Yet another "fine print" cost.Initial Complaint
Date:06/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gutter protection was installed March 2024. Gutters have rusted. Have called several times since December 2024. No resolution. Have called several times and told someone will reach out. No one has. Except for an email with a quote for replacement of gutters. Leaf Filter should replace without charging us.Business Response
Date: 06/17/2025
Customer's steel gutters are pre-existing, and Leaf Filter system is designed to keep the interior gutters from clogging. Leaf Filter system is working as intended and customer's pre-existing gutters are steel, which are prone to rust. We have quoted the customer a price to replace the gutters.Customer Answer
Date: 06/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:06/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction • On October 22, 2018, I paid $3,800 to Leaf Filter for a gutter-guard system based on these express promises: – “Filters out everything except water.” – “Never clean your gutters again.” – Lifetime, transferable and money-back guarantees. – Sales rep assurance of only two complaints in 1,200 installs—both resolved by a simple angle adjustment. Nature of the Complaint • Breach of Express Warranty (U.C.C. § 2-313): The system fails to keep debris off the gutter guard system, forcing me to clean my gutters three times a year despite the “never clean again” promise. • Deceptive Trade Practices (Illinois Consumer Fraud Act): Leaf Filter misrepresented performance and warranty coverage, then refused to honor its money-back guarantee. • Unlawful Refusal to Repair or Refund: After dozens of calls, emails, photos/videos, and a maintenance visit, the company declined any free corrective work and imposed new fees, contradicting its lifetime coverage.Business Response
Date: 06/18/2025
Service has been scheduled for June 20, 2025.Customer Answer
Date: 06/20/2025
I am rejecting this response because:
Thank you for sharing LeafFilter’s response. I appreciate their prompt outreach and the no-cost replacement of my gutter guards, but the solution falls short of addressing the underlying issues I raised:
On the positive side
LeafFilter called me within 24 hours of my BBB complaint.
They offered and installed a full replacement of my gutter guards at no charge.
Concerns raised by the field technician
“You’ll still need a ladder to clear the guards—rain or wind won’t remove debris.”
“Any debris left on the guards will inevitably cause overflow.”
Bottom line: My original request was for a durable fix that lives up to LeafFilter’s promise—“never clean your gutters again” and “filters out everything except water.” Replacing the guards does nothing to eliminate my need for quarterly cleanings or prevent overflow. I will monitor the new guards over the coming weeks, but based on the installer’s own assessment, I remain unconvinced their product can deliver on its guarantees.
Thank you for your continued attention to this matter. I will provide a further update once I’ve had a chance to evaluate performance.
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