Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  30 Commerce Way Woburn, MA 01801-8503

  
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  LeafFilter Gutter Protection

  190 Riverside St Ste 25 Portland, ME 04103-1073

  
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  LeafFilter Gutter Protection

  2144 Brighton Henrietta Town Line Rd Ste 375 Rochester, NY 14623-2661

  
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  LeafFilter Gutter Protection

  104 Sebethe Dr Ste 100 Cromwell, CT 06416-1038

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a request to Angi.com for a quote to repair a downspout. I never contacted this company for a quote and they have been calling me constantly since Jul 1st, 20 times. Sometimes multiple times a day. It's harassment.

  

  Business Response

  Date: 08/19/2025

  Customer has been added to the Do not call list 

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 03/29/2019 leaf filter installed gutters and toppers to prevent eaves from filling with tree debree. For the last 6 years nothing but problems. Most recently as of 08/12/2025 they came and advised that the wrong top was put on the eaves. Leaf filter needs to put the correct top on as it was their mistake. We would have to pay $175.00 to have the correct top on the eaves and that every year we as the home owner have to clean the top of the gutters. These were suppose to have a lifetime warranty that we did not have to do anything. We were also told to go to Menards and get a brush to clear the top of the screen over the gutter. We are in our 80's and we are not climbing a ladder, and again these were suppose to be maintenance free. This company either needs to make things correct or totally refund the money paid. The person yesterday also when we advised that in another 3 years we would have to pay more money and he got in his vehicle and left, so nothing has been corrected.
  
  Several years ago they claimed that holes were poked in the screen and that the holes were done by leaf filter.
  
  Again if lifetime warranty and it is not explained at installation the company needs to make the corrections and NO charge to the consumer.

  

  Business Response

  Date: 08/14/2025

  Service fees are applicable per contract.  

  Customer Answer

  Date: 08/18/2025

   I am rejecting this response because:  They did not address the issue in the original complaint, they only stated that yearly maintenace would need to be done, and also that there was a service fee.  We asked that they either fix the issue at their expense as they are the ones that did not install the correct cover over the eaves.  If they are not going to fix the issue they need to offer a full refund.  We were NOT told that maintenance would need to be done by us the homeowner.  The purpose behind us getting this system was so that we no longer had to clear stuff from the gutters.  There is another company out there that states via a phone call that a homeowner should not need to do outside maintenance.  
  
  
  
  

  

  Business Response

  Date: 08/19/2025

  Installation was completed on 4/5/2019.  Customer called for service on 6/20/19 stating debris.  System was cleaned on 6/26/19.  Customer called for dripping by door on 11/16/19.  Customer snow and ice were cleaned off filters on 12/3/19.  Customer called for service on 4/28/20 stating sticks in gutters.  Service tech leaned off debris from front side of house on 4/28/20.  Service tech noted that the 2nd story of the home did not have filter or gutter causing water to overshoot the gutters and filters on 1st story.  We quoted customer for the 2nd story recommended install. Customer called for service on 6/27/20 stating they wanted removal.  For customer satisfaction, Leaf Filter installed 100' of bigger gutter and downspouts. Customer called for service 3 years later on 3/15/23 stating icicles.  Customer refused to pay service fees. Service tech removed ice from gutters on 3/16/23.  Icicles and ice dams are caused by ice/snow being unfrozen due to lack of proper ventilation in home escaping or by sun melting and then refreezing. Customer called for service on 1/12/24 stating snow and ice.  Customer refused service fees.  As the service fees are applicable, the service ticket was closed. Customer called for service on 8/3/25 stating black debris build up on system.  Customer again refused service fees.  We ask customer to call our service department directly if they change their mind and would like service.  

  Customer Answer

  Date: 08/20/2025

   I am rejecting this response because:  WE ARE WANTING A FULL REFUND OF THIS SYSTEM.  We have found out from another company that there is mold and moss growing withing the eaves and the filter screen is laying flat which it should be on an angle to allow for stuff to drain off.  This system is no good at this time and it needs to be removed and a full refund of the money paid.  We also called the corporate office and they took our information and someone was going to call back within 24 hours and that was told to us back on 8/14/2025 and NOBODY has called as of today 08/20/25.  This seems to be going on and it needs to end with them refunding the full price and removing the system from the lower front of the home.  Leaf filter should have returned a call by now as it is a week later with no response.  This is the 2nd time we are rejecting their response and we would like a full refund of the purchase price by Sept 20, 2025.  This other company has indicated that they have been replacing a lot of leaf filter systems due to the same problems we are having.  We will continue to call the corporate office and ask for a full refund/resolution.  

  There should be NO fees to correct problems that your company created.
  
  
  

  
  

• Initial Complaint

  Date:08/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaf filter was recommended by my roofer for gutter guards. Scheduled a FREE QUOTE for 7/24/2025. My 76 year old husband was at the property when ***** *******, from Leaf Filter arrive an hour early. After inspecting the gutters ***** asked my husband to sign a document. My husband told him he had to talk to me. ***** walked away from my husband and PHONED me. He talked fast and gave a quote over $9,000 to install gutter guards after applying "multiple discounts". I said I was interested but needed time and did not want to do anything quickly. He said he could hold the price if he could put down an install date within the next 30 days. I advised I could not consider anything in August because I was traveling and could not commit to a date. He told me the date could be changed he just needed it to hold the discounts/price. I never saw any documents and my husband did not understand anything he was signing. ***** told him I agreed to everything and gave him a contract to sign. My husband signed it without knowing what he signed. We do NOT have $9,000 for gutter guards. My husband, **** ******* is 76 yeas old and was taking advantage of. ***** *******'s pressure tactics were predatory.
  We have NO contact information for ***** *******, and the local Raleigh office does not pick up phone, there is no email and we live in PA. WE do not want Leaf Filter or any of its employees entering our property and installing anything.

  

  Business Response

  Date: 08/14/2025

  Contract has been cancelled in its entirety. 

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them in ********* area and was supposedly speaking to the service manager. I was told by him in 2-3 weeks he would have someone check the problem I had which was where they screwed the H323833373438******33H in on my gutters to secure them were black marks coming down from every s**** I called them on July 3rd about this. The person I talked to was the service manager and would have someone come out in 2-3 weeks. He said he would definitely call me. I haven&#**;t heard or seen from anyone. I want the black marks removed off my guttering.

  

  Business Response

  Date: 08/12/2025

  Installation was completed 5/26/23.  Customer refused service fees on 7/3/25.  Leaf Filter is willing and able to service however service fees are appliable per contract.  We ask customer to call our service department directly to schedule if they change their mind and would like service. 

  Customer Answer

  Date: 08/12/2025

  After being contacted by the St. ***** ************** manager  that he would have someone come by and check the problem and that he would definately call me. Also he told me that chemicals in the air and on the gutter and also in the water when it rains on the screws, I was never told about this condition and what causes it when I was sold the gutter protection, why.

• Initial Complaint

  Date:08/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/07/2025 ***** *******, who is the Sales *** for LeafFilter came to our home in ********, ** to talk about the LeafFilter system and to provide a quote. My husband and I decided to hire them to clean the gutters, align the gutters and install the LeafFilter system. The service was done 06/28/2025. A week later the weekend of July 4th we had a big storm and the rain water was not draining from the gutters as the company failed to fix the gutters (align them) prior to installing their system. I called their customer service number the following weekend to have this fixed asap. I talked to ***** ******* who absolutely lied to us and said that he told us he could not fixed which was a lie, he said he was going to align prior to installing the leafFilter system. I talked to *****, he did not provide his name, who admitted they did not clean the gutters nor align them prior to installing the leaffilter system. Now when it rains the water accumulates in one corner of our property which is now causing damage to our property. I have tried to call and email ***** and ***** and they have not returned any of my calls or text messages. They refused to provide me with their email addresses. I am now requesting from the company for them to remove their failed system and refund me the money I paid $3,000.00. We were deceived by a Sales ***, a Regional Installer Manager and the company.

  

  Business Response

  Date: 08/13/2025

  We are waiting on customer to call us back to schedule service 

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2020 The previous owners had LeafFillter installed with a transferable lifetime warranty. Their cost was $2910. I was having my roof replaced so
  I called Leaffilter and they forwarded my call to ******, a supervisor. ****** advised me that I had to have LeafFilter remove $250.reinstall the screens prior to the new roof or the warranty would be void. They charged me $500. ($250. to take down and $250. to put back upt. I paid LeafFillter $500.
  The screens were so worn and were no longer functioning properly. I Called and spoke with ****** and told him I did not want to put the damaged product back on my roof, that this should be covered under lifetime warranty. . I've spoken to multiple reps and again manager ****** who promised to “make it right". Within hours a service man came to install the screens. I Advised him that I just spoke with ****** and he was going to send someone over to assess the roof and screens. This man told me he just spoke with ****** and he told him to reinstall. He did call but only offered to reinstall the same damaged product or a discount on new leaf guards. This product was not gutter guards just cut up screen and screws into roof. No refund, no real solution.

  

  Business Response

  Date: 08/11/2025

  Customer did not purchase filters.  Customer is a transferred warranty customer.  Purchaser customer purchased lanai filter does not filter system.  We quoted customer for removal and reinstall of product.  Customer has not allowed reinstall.  Customer dispute is unwarranted We are willing and able to complete reinstall however as the warranty is regarding clogging (which was not happening) warranty does not cover new product. 

  Customer Answer

  Date: 08/11/2025

  ****** showed me a picture of the prior owner holding up a piece of screen. ****** said this is what the owner purchased. however, the screen was cut up in pieces and screwed into the roof. the picture did not show that the owner was purchasing a screen he was purchasing leaf filter to keep debris out. I had my gutters cleaned several times as their  system was not effective.

   

• Initial Complaint

  Date:08/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** *****, son of ******* *****. My mother is 88, is visually challenged, and has difficulty with computer technologies. I am writing for her. On April 1, 2025, Christian of LeafFilter wrote a contract for a whopping $16,240 for the installation of 153 feet of rain gutter leaf filters and wedges. $106 a foot for filters! He did so under the false pretense of a 30% discount which is nowhere deducted from the contract. My mother had recently had laser surgery and it would have been virtually impossible for her to read the contract. She said she wasnt sure what she was signing. The leaf filters/wedges were quickly installed the very next morning on April 2, damaging the existing drainage system without making repairs. Welfare and institutions Code Section ******** provided her a five-day cancellation period which was not provided. She contacted LeafFilter but they were not inclined to change the terms of the contract. The contract is in violation of Business and Professions Code 7159. She had no idea that the contract was financed via a **************** home improvement credit card until it arrived in her mail. By arranging this credit with **************** on my mothers behalf without obtaining a license from the ********************************** Protection and Innovation, LeafFilter violated California Finance Lender Law. LeafFilters action amount to a most egregious example of elder abuse, which has taken a tremendous toll on my mother. She has visibly aged due to the stress, nights without sleep and concern for her financial stability. This continues to this day. In sum, LeafFilter and ***** Fargo took advantage of my elder mother, making fraudulent false promises, fraudulent inducement of a significant discount, intentional misrepresentations, and financial elder abuse. To date, she has paid nearly $3000. She wants the contract to be cancelled and her money returned. She has retained an attorney, but LeafFilter has not complied with that demand.

  

  Business Response

  Date: 08/11/2025

  *********** entered into the contract with customer in good faith. Customer signed contract and all financing documentation for financing. Additionally, Customer never called to cancel their contract.  This dispute has been deemed unwarranted 

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I installed Leaffilter gutter protection last year in September. I have a lifetime warranty.
  Earlier this year, I realized the corners of the gutters were drooping, not at 90 degrees, and that parts of my roof are lifted. My house painter pointed out the roof.
  I called the main line for Leaffilter which is the only one you can find online. There aren't enough characters for the back and forth and lack of communication and customer service. Ive tried three times.
  Basically, no one would tell me what was wrong or address my roof concerns seriously. I have asked for a supervisor 5 times through the mainline, once through an installer, and speaking with what I Think is a supervisor ****. **** has been hard to reach (no voicemail), non-communicative, and appears to care less that I have had a bad experience. I took off work for them to come reinstall and installer said he was out of country at 11:54, at the end of the 4 hour window.
  Every tech and support staff person I talked to tells you to be home. I was trying to get them to accomodate me for a weekend to fix it, since they used a weekend to install it in the first place.
  I am still on back and forth because now **** has passed me off to ***** who sounds like another tech because his voicemail yesterday stated "we have an open ticket for you."
  I want Leaffilter to know that their Denver office does not prioritize customer service. I would never have gotten these had i known they wouldve not been installed correctly in the first place and now it feels nearly impossible to even get a hold of these people, let alone have them come out.

  

  Business Response

  Date: 08/13/2025

  Service has been completed to customer satisfaction 

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought the system in 2023, called after install and told them that this didn't look right as the film was wavy and not smooth like it should, and that there is some items already stuck in it. they tell me that they will send someone out. I call back a couple of months later (forgot to follow up cause of my wife's chemo) and they tell me that they sent someone out to clean. I have camera's all around my house, and two people are usually home, and no one saw anything!! Call last week (week ending 8-1-25) and they said they will send someone out for $95 to clean. Made an appointment for 8-12-25 so I can be there to see what they are actually doing, and they send someone out a week early saying that they didn't have anything to do so they just came. They spent 10 minutes max on the gutters using the wrong ladder and banging the gutters up just to leave a mess on my porch and deck, and didn't even check the system at all. No one ever called, asked my what the problem is, or anything! So then I get a call from a kid who was very unprofessional saying he will be at my home in 20 minutes. They sent another contractor out, and he didn't even know why is was coming, so he's asking my what the problem was and what i needed. This company is a joke and just want to tell you that you can't get ahold of a manger, and that they will have someone call you back within the hour...... It's been over a week and nothing still. No call, no Email, no truth, no sorry's, just straight lies!! I guess I will have to contact my lawyer to get answers from them so I can get a working system, or my money back like advertised!

  

  Business Response

  Date: 08/11/2025

  Service was completed on 8/11/25 

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed Leaf Gutter protection and I have a leak now didn't have before and I have called sales rep several times and got no call back. I have sent text to company with no reply also. I just request they send someone to resolve this problem since they advised I had a lifetime warranty on the work done. Sales rep ****** ****** # ************ Company # ************* This is very poor customer service and is very detrimental to the reputation of the business. Appreciate any assistance you can provide me on this matter for I am 82 years old and don't deserve to be treated this way. Thank you,

  

  Business Response

  Date: 08/14/2025

  [[BBB transcription via email]]

   

   Service for this job was completed on 8/12/25.