Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  190 Riverside St Ste 25 Portland, ME 04103-1073

  
• 

  LeafFilter Gutter Protection

  1925 Boxwood Rd Nanaimo, BC V9S 5X9

  
• 

  LeafFilter Gutter Protection

  1065 Hanover St Ste 106 Hanover Township, PA 18706-2031

  
• 

  LeafFilter Gutter Protection

  4210 1st Ave Ste 105 Nitro, WV 25143-1067

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this product installed just over 2 years ago.Within 6-8 months I noticed an issue with rain water coming behind the gutters, in between the gutters and facia.I sent an email and never got a reply, which was within their “one year” workmanship warranty.A couple months later was reminded of the issue during a moderate rain and then called,scheduled an appointment and they finally came out after having to call back and reschedule due to the tech never showing up and a manager lying to me saying he called at a certain time, which my phone records say different. Once the tech came out he said everything was fine.Wasn’t here 10 minutes then left, after me explaining to him and everyone I talked to and sent photos/videos of the issue that it wasn’t a installation problem but it was a product problem.I had another tech come back a few months ago to document a section of my gutters falling down due to the water coming behind them and rotting out the facia board. He said there was nothing he could do and his manager would call me the next day.After two weeks of no word I had to call again, call center forwarded it to Local and I finally received a call.And his solution was they could come and give me an estimate for them to repair it,I declined as their product is what caused the damage.I contacted a lawyer and was advised to get an estimate from them.
  A few weeks ago I got the sales guys here to give me a quote,simply because service seems like they don’t want to stand behind their product.They gave me a quote and said that if it was up to them they would repair it for free but per the company they would have to charge me.They were not happy with how the product looked and how it was functioning on my house and said it was the worse they’d seen.I have all the emails that I’ve sent and multiple videos/photos of the damaged gutter/facia and rain pouring from the back side of the gutters.they claim they have a lifetime warranty,but don’t want to honor it.photos won’t U/L

  

  Business Response

  Date: 10/07/2025

  Installation was completed on 8/1/23. Leaf Filter installed filters on customer's pre-existing guttering.  Customer 1st called for service on 8/12/24.  Inspection found system was installed correctly and was working as intended.  Customer issues were leaking behind the gutters due lack of drip edge.  Drip edge is a roofing component and beyond the contract with Leaf Filter.  Customer called for service on 7/19/25 stating their pre-existing gutters fell off their home during a storm. This is beyond the warranty with our filters.  We consider this matter closed as beyond the contract and warranty. 

  Customer Answer

  Date: 10/08/2025

   I am rejecting this response because:
   
  They were installed on existing gutters, yes. And you’re statement about not having a drip edge is just an excuse for a bad product. If the drip edge was the issue, water would have been coming behind the gutter prior to the lead filter being installed. And first contact was made on 5-27-24 and I never got a reply from the email I sent I then followed up on the date you said, that’s when I finally got a response. 
  

  the salesmen that came out and gave me a quote to replace them even said the way they look is not normal and they weren’t particularly happy with how they were performing. 

  Customer Answer

  Date: 10/08/2025

  What is my next step to hold the company responsible for a faulty product and for them to take responsibility for such. 

• Initial Complaint

  Date:09/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by this company well over 50 times within the last week. For a product I have never wanted nor signed up for, they have relentlessly continued to call me even after I have asked them to stop calling me. This company is like cancer. You can't get rid of them. I have multiple recordings of phone calls, where I have specifically asked them to put me on the do not call list and they still continue to call me 10 plus times a day. They know what they are doing, because they call from different numbers all the time, so I can't just simply block them. At this point, I'm considering it harassment. And if it does not stop legal action will be taken. You would think after 50 plus phone calls of hearing no, they would get the hint. If I wanted your product, I would have said yes, the first time. This type of business practice should be 100% Illegal, to just call and harass somebody trying to sell them a product that they don't want in the hopes that they'll just say yes to finally get y'all off our backs. I use my phone for business. But between all the phone calls, I can't run my business. This company is costing me money by constantly harassing me and calling me 24/7

  

  Business Response

  Date: 09/29/2025

  Customer has been placed on the contact list for emails and phone calls 

  Customer Answer

  Date: 09/30/2025

  I requested to no longer be contacted by this company and they responded with saying they put me on the contact list for calls and email?!?!? And you guys closed the case as satisfactory? Who is running bbb? Craziest thing i have seen in a while. Bbb must be receiving some funds from this company. 

  Customer Answer

  Date: 09/30/2025

  I requested to no longer be contacted by this company and they responded with saying they put me on the contact list for calls and email?!?!? And you guys closed the case as satisfactory? Who is running bbb? Craziest thing i have seen in a while. Bbb must be receiving some funds from this company. 

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Installation: 11-6-2024
  Paid $4127.00
  Per the contract, "A fully insured and factory certified installer to remove existing gutters and replace with 6” gutters with LeafFilter gutter protection with Lifetime transferable warranty."
  Complaint: Poorly installed gutters at improper angles that does not deflect debris from accumulating or water to disperse properly resulting in overflow gushing of water in various places and onto one in particular window below. I fear there may be water filtrating behind the siding resulting likely in eventual mold formation. I’m already smelling mustiness on humid days. The filters are wavy, improperly spaced and the gutters attached at improper angles (per another one of their techs) One gutter at the valley's end, is missing an end cap altogether. I’ve had 2 repairs the same installation month (last fall) and was told everything is installed correctly. Winter came and went and in the Spring I complained about the debris accumulation and was told it will eventually disperse naturally. Then as summer progressed and rain was hard, I began to notice the gushing and more accumulation of debris. I called again and after a 4 week waiting period for an appointment, finally a repair technician was dispatched. He was unable to resolve the issue as he stated in his opinion, this was one of the worst installs he’s ever seen and he is "embarrassed for the company". He installed 2 diverters as a temporary fix (which didn't help much). He recommended that the entire install be redone. He took pictures and forwarded them to his supervisor with his recommendations. I have had no reply from this company since. I’ve called several times and each time been told a manager would call and nobody does.
  I’ve called several times and each time been told a manager would call and nobody does.

  

  Business Response

  Date: 10/01/2025

  Leaf Filter left a message for the customer on 9/30/25.  Customer called back on 10/1/25.  We are waiting on pictures from customer to review. 

  Customer Answer

  Date: 10/06/2025

  I am rejecting this response because: Supervisor ***** called on Oct 1 and scheduled another technician to come and evaluate. The tech came Oct 6.  He stated that the prior out of town techs don't know what they're doing and wasn't sure why they were even here! The diverters he installed were installed wrong. They don't even know how to leave notes as ***** didn't have any notes from prior technicians recommendations or repairs. Additionally, I must say this is the first time in my life I've ever seen any repair technician/contractor show up wearing flip flops expecting to climb ladders. (I'm pretty sure this is an OSHA violation and safety concern.) His step ladder wasn't even tall enough to reach the rear gutters at the rear of the home so he just decided not to look up there. He doubted my claim that advertising states "never climb a ladder again" and claims that means to clean the inside of the gutters but that homeowner is still responsible for regular maintenance and clearing of debris from the top of the system. He didn't believe my claim that the older system I had for 7 years never required me to clear debris or climb a ladder! From ground level he said it appears gutters are pitched correctly. He stated because of the pitch of the roof and the angle of the gutter, an end cap wasn't needed as there was a smaller gutter below for the water to collect. Note: this smaller gutter is the one that is over splashing all over the top, side and onto the window below! He referred the repair back to supervisor so she can try to figure out what she can do to resolve my complaints. I simply want this new system to work as well or better as claimed, as my old system! The pitch of the roof and placement of gutters hasn't changed.  Back to square 1. I can't express my level of frustration as it is over the top!!! 
  
  

  

  Business Response

  Date: 10/07/2025

  Inspection was completed to manufacture's specifications.  System is working as intended. Customer was sent an offer for customer satisfaction. 

  Customer Answer

  Date: 10/07/2025

   I am rejecting this response because:
  I do not believe the business saw my last response and concern regarding the technician and their lack of a true inspection. I whole heartedly DISAGREE that the system is working as intended. NO IT'S NOT!
  
  

  

  Business Response

  Date: 10/08/2025

  Customer was offered larger gutters to resolve her concerns.  Customer rejected the response made for customer satisfaction, customer's request for refund/removal has been deemed unwarranted.  

  Customer Answer

  Date: 10/08/2025

   I am rejecting this response because:
  This is a false statement. The company response is “unwarranted” Is anybody reading these messages? I already have 6” gutters!! 
  
  

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product was installed in 2018/2019. I contacted the company last year after the product was failing terribly popping off and allowing all sorts of debris into my gutters and causing water issues around the house. They sent a subcontractor without notifying me to take pictures of the issues I reported. I never heard back from the company.I contacted the company again this past year requesting my money back as the product is clearly failing and when purchased I was told there is a Money Back Guarantee on the product. They contacted me stating they would send someone out to take pictures so they could submit my claim to receive my money back. Someone showed up and banged the product back into place and then used caulking to seal it all together without my approval or consent. I have contacted them many times since via phone, email and instant messaging through their ******** account and now they will not respond to any of my inquiries.

  

  Business Response

  Date: 10/01/2025

  Regional service manager has left 2 voice messages and sent an email.  We are waiting on the customer to return our calls or emails. 

  Customer Answer

  Date: 10/02/2025

   I am rejecting this response because:the company is refusing to provide the money back guarantee they promised during the sale and continue to promote to entice new customers. 

  I am now being told there are stipulations to the money back guarantee that are not detailed or mentioned anywhere in my contract.

  The product has proved to be poor quality and the company has failed to resolve the issue. 

   

  
  

  

  Business Response

  Date: 10/03/2025

  Customer is referencing the warranty.  The warranty was explained during the sale and customer's request has been deemed unwarranted. Customer has refused service per the warranty. 

  Customer Answer

  Date: 10/04/2025

   I am rejecting this response because: its clearly stated 100% money back warranty. the product has failed and the service that was provided without my permission to fix the issue has failed. its being held together by caulking and debris can still get into my gutters. i want the product removed before it causes further issues to my gutters. the company has been unresponsive to my issues since their last attempt to fix the issue. i offered to have their representative onsite as well as a third party professional and they never even acknowledged my offer nor did they respond to it. 
  
  
  

• Initial Complaint

  Date:09/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Leaf Filter in mid August 2025 because I needed fascia repair done on my gutters that already have a Leaf Filter System. I was put in contact with **** ***** who sent someone out to take a look around August 20th. I was told I would have an estimate shortly. By August 26th I had not received the estimate, so I texted ****. He called to tell me he thought he had sent it and that he’d resend the estimate. After reminding him again two days later via text, I finally got the email estimate. I emailed him back right away and told him I’d like to schedule the work. He never replied. I texted on September 3rd, 10th, and 16th, and emailed again on September 16th with no response. **** texted me back on September 17th saying he’d be out early the following week. I told him any day would be fine. As of today, September 24th, nobody showed up to do the work and I had not heard anything from ****. I texted him again asking what was going on. He replied that rain had delayed the repairs and that he’d get back to me. (It rained on Monday but has been dry since). I called Leaf Filter to complain and was told that they could send another email to ****. I asked for names and contact information for ****s’s supervisor(s) and was told the names and contact info weren’t available but that they could tag them in an email.
  
  I really feel annoyed and stuck, because I even if I hire a third party to do the fascia repair, I will still need Leaf Filter to come out and re-install the system.
  
  This is a ridiculous situation and I am very dissatisfied with the “customer service”.

  Customer Answer

  Date: 09/25/2025

  Update: workers showed up today at 4:30 pm, not even knowing what work they were expected to do. I explained what I was quoted and read them the description written out in my original quote. They needed up called **** for clarification. He told them not to remove the gutters and to just remove and replace the end pieces on front (NW) and back (NE) corners and wrap with aluminum. He (the worker) said that **** said the price would probably be less than the original quote but did not give name a new price. I told them to go ahead with the work but expressed my frustration that the work was different than what was originally quoted, and that I don’t have much faith in the work that was being done. I explained that I felt my hands were tied because of not wanting to forfeit any warranty on my Leaf Filter system but needing repairs done.

  Customer Answer

  Date: 09/26/2025

  The work was partially finished last evening and **** returned today around 12:30 to complete the work. He was very polite and professional. He looked more closely at the other corners of the fascia as requested and found that the wood was in good shape but that it wasn’t wrapped. He recommended wrapping the entire length of the remaining fascia board and gave me a quote of $575, which I accepted. I texted **** to let him know that the work was completed today and that I want to schedule the recommended work. 
  

  I also let them know that the reason I submitted this BBB complaint is because I was being ignored and needed to get someone’s attention to get the work completed. I told him I would be updating my complaint to reflect that the original work request was completed and that I would be requesting the additional work.

  

  Business Response

  Date: 09/30/2025

  Upon arrival for the service the technician noted that we only
  needed to replace a small portion of fascia that was not behind the gutters but
  on the "wings" of the home. The fascia behind the gutter was not
  rotted just weathered, but sound. Tech communicated this to the customer, and we
  updated the price of the service from price due to the reduction of
  labor and material needed to complete the service.  Customer acknowledged this and paid the reduced price. 

  Customer Answer

  Date: 10/02/2025

  The company was supposed to come back today to relive my gutters and finish wrapping the remainder of the fascia board. Nobody showed up and nobody communicated to me as to why. I am so sick of this poor customer service!

  Customer Answer

  Date: 10/02/2025

   I am rejecting this response because:
  
  
  the work we agreed to hasn’t been completed. You were supposed to send someone to finish the work on my fascia/gutters but nobody showed up and nobody called. This is ridiculous. I just want the work completed ASAP!
  
  

  

  Business Response

  Date: 10/03/2025

  Customer received the refund for the portion of work deemed unnecessary.  This matter is resolved 

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have installed Leaf filter gutter guards at my house. However, the product is not working as they have promised and advertised to me that it would work the promise from from the sales person was that it would be a zero maintenance product. Every time it rains, I have water overflowing from my gutter guards at the back of my house. I did not have this issue before installing the Gutter cards and it only started happening after I installed the gutter guard. When I escalated the issue, the regional manager promised me that he will do everything he can to make it right. They changed the product but the issue kept happening. This time, I was asked to pay more so that they can fix it properly. I do have an email from the local install manager that asked me to pay the $600 saying that if the issue happens again, he will comeback and take care of its at no charge to my satisfaction. And when the issue continued to happen, I reached out to the local installation manager and he told me that he no longer works in thedepartment and asked me to call the service department instead so I called the service department again and a service was scheduled on August 26. A technicianshowed up with no materials and left without actually fixing the issue on that day. I also talk to the new local installation manager Thomas and he promised that would send a experience technician to get the issue taken care of. I waited patiently, but there was no update and no one actually showed up to fix the issue since. I called the service department several times who mentioned that they escalated appropriately and there is nothing else that they can do so now I’m left with the product that does not work and and causes issues with water overflow and no updates from anybody to do the right thing. Since the product does not work, I’m opening a complaint so that they can come and either fix the issue properly or return my money. I paid a total of 6290

  

  Business Response

  Date: 10/01/2025

  Service has been scheduled for 10/2/25 with arrival between 8 am and 12 pm. 

  Customer Answer

  Date: 10/03/2025

  Leaf filter did reach out to me finally (thank you) about scheduling a service. I was out of town on 10/2 and so the service is now scheduled for Tuesday, 10/7. I would like to wait until after that appointment to respond and confirm if my issues/concerns have been effectively mitigated.

   

  Thank you,

  *****

  Customer Answer

  Date: 10/08/2025

  The service was performed yesterday and they did some work. However, the technician wasn’t sure if it will completely solve the water overflowing problem. So, I would like to keep this open until I can verify that the problem is truly fixed. It is dependent on weather and when we see the next rain. 

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired leaffilter do gutter replace on7/30 and was to install 12 fascia board as well. Was told to pay when job done. My husband very ill so I went out when they were done and paid.Noticed Fascia not replaced. They said they knew nothing about it.I called sales man and he said they would come back.Well a week later they came back and tried to replace in wrong spot but couldn't and said they couldn't repair. I called sales man but he never answered, Called 800 # and they had corp call me said I'd get 233 $ refunded I said okay. Well never heard from them so called back 3 times between 8/20 and 9/2. Still no response I want the money back so I can hire someone to replace it and I did pay for the work.Please help me get my refund Job #spg10199

  

  Business Response

  Date: 09/24/2025

  This matter has been resolved.  It can take up to 10 business days to complete 

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water coming off metal roof just jets out over gutters. Filter was replaced same problem they told me it was a roof problem. I hired a roof *** said nothing wrong with the roof. I had roofer come back and remove filter. I do not want this product on my house.

  

  Business Response

  Date: 09/22/2025

  Service fees are appliable per contract.  Customer's request for refund is deemed unwarranted.  Additionally, customer voided their warranty.  This matter is closed 

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I had Leaf Filter installed on my home. I would get leaks into my home. I had an inspector come to my home and they said that splash guards were also supposed to be installed with the Leaf Filter. I contacted the business and several times they would try to schedule someone to come to my home to install the splash guard, but no one would show up.

  

  Business Response

  Date: 09/22/2025

  Service was completed on 9/19/25.  This matter is resolved 

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LeafFilter installed in 2020. Problem first occurred May 16, 2025. LeafFilter system failed allowing water to come into my home. Sent LeafFilter a letter dated May 21, 2025. LeafFilter attempted to correct and/or fix the problem on or about June 10, 2025, stating LeafFilter was not properly installed allowing debris to accumulate in the section where the water was coming into the house. On September 7, 2025, at approximately 5:20 a.m., I was awakened by the sound of dripping water in my house at the same, exact location as stated in my May 21, 2025 letter. LeafFilters installer did not successfully correct the problem on or about June 10, 2025. Again, I wrote LeafFilter a letter dated September 8, 2025. To date, have not heard from LeafFilter.

  

  Business Response

  Date: 09/24/2025

  We are waiting on customer to return our messages or email to work toward resolution 

  Customer Answer

  Date: 09/25/2025

  Received an e-mail indicating that someone would reach out to me soon.   To date, no one has reached out to schedule someone to come out and remediate the situation.  As a result, I turned in a claim with my homeowners' insurance who is sending an adjuster/inspector out tomorrow (September 26th) to view the damage caused by LeafFilter's defective installation.  My next step will be to initiate a lawsuit.  Have waited long enough for LeafFilter to honor its lifetime no clog guarantee while my home continues to be damaged by rainwater coming in. 

  

  Business Response

  Date: 09/26/2025

  Customer was contacted by email 9/25/25.  Unfortunately, the prior contacts were to a wrong email.  We ask customer to please contact the **************** Manager that contacted her via email and phone to work toward resolution. 

  Customer Answer

  Date: 09/29/2025

  Local LeafFilter sending someone out on Tuesday, September 30th to inspect/evaluate.  Will get back in touch thereafter.  Thank you.