Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  190 Riverside St Ste 25 Portland, ME 04103-1073

  
• 

  LeafFilter Gutter Protection

  2144 Brighton Henrietta Town Line Rd Ste 375 Rochester, NY 14623-2661

  
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  LeafFilter Gutter Protection

  108 Marshall Dr Warrendale, PA 15086

  
• 

  LeafFilter Gutter Protection

  4700 Westport Dr Ste 300 Mechanicsburg, PA 17055-6788

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16 received junk mail is what I call it saying drive by your residence and noticed gutter and foundation damage. No they did not the travels of junk wanna snag a potential customer is monitored up entrance plus I went back through my security cameras so nope they didn't. I called to get removed yet again from their I'll grab you as a customer. Two different workers obviously thought oh wait she's joking. Trust me at that point I was mad!!!! So ... I asked where are you getting your names and addresses from answer oh I can't answer that it's below my pay grade excuse me!!!!! So now here they have a complaint to answer to. I know they didn't get my info offline federal government helped me remove. So .... This complaint should open their eyes and make them aware people are just frankly fed up
  I have requested removal few years back as well. So obviously two years later they think oh she's forgot. Nope that's not happened either I keep notes in a book.
  Businesses need to wake up smell the coffee quick harassing people who do not want to be bothered I'm one that doesn't. This is a serious complaint.

  

  Business Response

  Date: 09/17/2025

  Consumer has been removed from mailers.  The removal may take up to 45 days. 

• Initial Complaint

  Date:09/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the representative came out they mentioned several times they came from the suburbs of ******* even though we had representatives in my area. Your commercial states you will receive a quote and can take your time to make a decision. Well that is a lie. They were high pressured, wanted an answer that day and pulled the “car salesmen trick of I have to call my manager to get you this price but won’t call if you won’t sign today”. I was intimidated, pressured and at times felt talked down to. I am a senior and a Clinical Therapist so I know when someone is being intimidating. I was told the price given was only for this one time and I could sign a contract today (strongly recommended several times), then cancel later. I explained I had several other projects I was getting quotes for so I needed to get these quotes prior to a final decision. That changed nothing in the hard sell, intimidating sales pitch. I again stated I needed to think about it and was told without a signed contract today the price quoted would not be available. I find this company to no longer be positive and feel it cannot be trusted in their pricing or quality of work provided. I will not recommend your company to anyone to include seniors and professional intelligent individuals. Very very disappointed as the guy in the commercials seemed so sincere.

  

  Business Response

  Date: 09/15/2025

  We’re sorry to hear your experience did not meet our standards and hope you will accept our sincerest apologies. We are committed to providing great customer service, please give us a call at ************ or email ********************** to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
  

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2025 a Leaf Filter Representative, **** ********, came and gave his salesman speech to me and my husband on how great Leaf Filter Gutters are. He gave us a price of 16,139.00, but the next day he called back and said he was doing us a favor and giving it to us at cost for $5500.00. O WOW ! Yeah that makes sense, after all the wheeling and dealing, he promised that everything would work perfectly. There is a long spot over our patio that we were concerned about, but **** said he thought it would be fine. We gave the money, everything was paid in full on August 12,2025, and gutters were installed.
  On the first big rain, the rain came tumbling over the gutter, just like we were afraid of. We call ****, He said He would check on their schedules, But we have to pay for the down spout........ WHAT......We were told everything would work, we asked about the patio and he said it would be fine. This is on You Not me, why are you making me pay for your mistake? It has also taken over a month for leaf filter to get someone back out here to fix this problem. Leaf Filter wanted their money immediately, but their service isn't immediate. Is it because we're Senior Citizens and we have no voice. Just give us what we paid for.

  

  Business Response

  Date: 09/10/2025

  Customer's contract was completed in its entirety.  Customer's request for an additional downspout to be added is beyond the contract.  Leaf Filter is willing and able to service however customer will need to purchase the additional product. 

  Customer Answer

  Date: 09/10/2025

   I am rejecting this response because:
  
  
  Customer's contract was completed in its entirety.  Customer's request for an additional downspout to be added is beyond the contract.  Leaf Filter is willing and able to service however customer will need to purchase the additional product. 

  Yes it was completed in it entirety, and Leaf Filter gutter that you installed in the back yard did not work properly. The water run off from the roof overflowed over the top of the Leaf Filter gutters and looked exactly the same as it did as when we had no gutters. is this the way you guarantee your product. Is this the way Leaf Filter gutters are suppose to work? We called and said your Leaf Filter gutter wasn't working correctly, and your salesman said we had to pay more money to make it work right. Is this they way Leaf Filter treats is Old People or any people. Cause your commercials are going after old people really bad. So you hooked one of the Senior Citizens and then you treat us unfairly. I KNOW A PRODUCT IS SUPPOSE TO WORK AFTER IT IS INSTALLED. YOURS DIDN'T  That is our Complaint. Your Leaf Filters gutter didn't work and must have been installed incorrectly, clogged or were inferior, as the water was coming over it, and Leaf Filter gives a manufacturers money back NO CLOG,  guarantee.  We only asked that Leaf Filter pay to fix them correctly, as it should have been when you left, Done CORRECTLY, so that no rainfall comes over the top of the Leaf Filter gutter. The cost to fix Leaf Filters broken gutter was $147.00  That's what we're asking for. That your Leaf Filter product be in working order. Just like we paid for.

  
  

  

  Business Response

  Date: 09/12/2025

  Customer requested additional downspouts due to pre-existing conditions not the installation of our product.  Leaf Filter is willing and able to provide the additional product at a reduced cost. 

  Customer Answer

  Date: 09/15/2025

   I am rejecting this response because:
  
  
  Customer requested additional downspouts due to pre-existing conditions not the installation of our product.  Leaf Filter is willing and able to provide the additional product at a reduced cost.

   

  This is a lie, if it were true, your salesman would have written there was some kind of pre-existing condition on any one of the papers he gave us. The place where the water was coming over your gutters was a new section of roof that didn't have any gutters before, and we paid extra to have the installers fix any under hang or wood that need to be fixed. Apparently, they didn't think anything was wrong, or there was any pre-existing condition, or they would have fixed it before they installed the gutters. I don't like to deal with companies who say they guarantee their work and then when their product or workers fail, they makeup something that its the customers fault. I asked you for $147.00 to make your product work. Just come and take your stuff back and put my gutters back on. My gutters worked just fine. You're not a company I want to deal with anymore. Shame on You.

   

  
  

• Initial Complaint

  Date:09/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I attended a nearby town *** wherein a building hosted various vendors. LeafFilter Gutter Protection was one of them. I was interested in their process and the promoter was very quick to initiate a "free consultation visit" so I agreed out of curiosity. I filled out said contact form and after I was finished, the promoter said I would receive a text that day to confirm availability to have a technician come to my house to provide a consultation along with cost estimate giving me a $250 voucher which could be applied to the cost of installation. This. Had some warning flags as to just how much something like this would cost so I wanted to do some online research before I had someone come to my home. Needless to say, I got a text alright. From some random spam number thinking I was looking for a job. I immediately reached out to have my contact deleted. I have been spammed by numerous phone numbers from this business no matter how times I block it. Several customer service **** have emailed back saying name and number have been added to the *** list. I am still getting calls. I am also getting "dead air" voicemails while hearing rustling and background noise. I am feeling like I am purposely being harassed. I get 3 to 4 calls a day. All from different numbers. I requested no further contact on September 3 2025 making it now a week (including Sundays) of harassing calls despite me emailing several requests to stop calling me because I changed my mind about their services.

  

  Business Response

  Date: 09/10/2025

  Customer has been removed from phone call marketing and email marketing 

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Leafilter Gutter several times to remove me from emails. The gutters are over priced. Emails keep comming every day.I have called them several times and want the emails to stop but nothing happens.

  

  Business Response

  Date: 09/10/2025

  Customer has been removed from all marketing contact 

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked and called to delete me from there emails, I Unsubscribed from their emails several times and said it could take up to 30 to 45 days to Unsubscribe. That long is unacceptable, after I called to tell them to stop I feel they have indated me with more emails. All I want is for them to stop and take me off there list. 30 to 45 days to Unsubscribe isn't right, most businesses are 7 to 10 days. Please just get them to stop..

  

  Business Response

  Date: 09/10/2025

  Customer has been removed from all marketing contact.  30- 45 days is addressing potential mailers not email removal. 

• Initial Complaint

  Date:09/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a estimate quote for residential gutter work, and I accidentally signed a contract which I did not intend to do, as I am still getting quotes and have not decided to have the work done yet. I told the salesperson that I was not decided. Now I have to cancel to avoid being charged for an order I did not intend to make. I feel this is dangerous ground for an elderly person like myself. Sales people must be less pushy (even if they are nice about it). The fine print says if I don't send the cancellation, I would be liable for 25% of the quoted price. Unintended elderly abuse. But abuse and time inconvenience it is. Sales person **** ******.

  

  Business Response

  Date: 09/05/2025

  Customer has not signed a contract.  Deposit and recission periods are industry standards.  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the Leaf Filter system installed in the back of my house in February of 2024 when we had very little snow. The following winter when we had much more snow, I could not view the gutters until more than 1 year after the installation date. At that time I noticed that the joints between a few of the 4 ft. section had bowed upward. I called the local number 3 times and left a message and nobody called me back. I then called their national number and set up an appointment within a range of 4 hours on June 13, 2025. Nobody came nor called me to tell me that they would be late or would not be able to come that day. I was leaving on vacation and did not call back. A few weeks later I got a call that workers showed up at my residence and I was not home. I finally called and wet up an appointment for between 8A and 12P on August 19, 2025. I waited until after 1P after nobody came nor called again. I was told that they would send somebody out that afternoon, A single worker arrive around 3P, inspected the leaf filters, told me that they were installed incorrectly and that she would call me the next day to set up and appointment. Nobody called so I called and left a message via phone and email the next day. I received a call from somebody who told me that they would have somebody to my house between 8A and 10A on 8/22. Nobody came and nobody called. I just want the problem fixed and not have to pay to fix the problem if their product was not installed correctly.

  

  Business Response

  Date: 09/08/2025

  Service was completed to customer satisfaction.  This matter is resolved 

  Customer Answer

  Date: 09/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service that they were supposed to provide was "Clean all gutters and downspouts, Seal all gutters with 50yr silicone, realigh all gutters needed, install hidden brackets for reinforcement". This service was for the home and garage. The garage gutters could not be reinforced. The garage gutters were not sealed or realigned in any way. There were huge holes and the gutters were aligned to the rear of the garage and not to the front where the down spounts were. I asked for a refund for the work that was not performed to the garage and was denied.All further inquiries about the cost indicated that all others could have done the job for at least half the cost. Taking advantage of senior citizens is awful.

  

  Business Response

  Date: 09/04/2025

  Customer's contract was for clean, seal, and reinforce the pre-existing guttering.  Customer's issues are fascia boards and wrap which are roofing components and beyond the scope of the contract.   We have quoted the customer for that work, but customer has not called to schedule the work. 

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired LeafFilter to install gutters at my home for $7,165.00, paid in full. Since installation, I have had repeated issues with workmanship and service.
  
  The gutters were installed June 24, 2025. On July 9, 2025, they detached under normal rainfall. Nothing struck them to cause this. When I called, I was told there would be no extra cost. The company was scheduled for July 11 but did not show, causing me to miss work. They arrived July 14, made a repair, but charged $301.00 despite their earlier promise. Crew members also stated they “weren’t being paid to do that.”
  
  On August 29, 2025, the gutters again detached under normal rainfall. A repair was scheduled for September 2, but the company failed to arrive during the promised window, again causing lost wages. They eventually showed up three hours late and, instead of correcting the work, attempted to charge $1,100.00 to fix issues caused by their own installation. Their written quote listed 72 units of gutters, though the damaged section is only about 36 feet. John ******* also told my husband to send this inflated quote to our insurance, raising concerns of possible fraud.
  
  It should have been clear before installation that my fascia boards could not support the quoted gutter system. A proper inspection would have revealed the lack of screws in the boards, yet the company proceeded, leading directly to these failures.
  
  This shows repeated failure to provide services as agreed, misrepresentation regarding costs, unsafe installation, attempts to collect more money for their mistakes, unprofessional conduct, and financial harm from missed work.
  
  I am seeking correction of the defective work at no cost OR a full refund of $7,165.00 so I can hire a qualified contractor.
  
  I have disputed the charge with my credit card company, but I am filing this complaint so other consumers are aware, and this matter can be addressed.

  

  Business Response

  Date: 09/04/2025

  Contract was completed and customer's gutters were correctly secured to his pre-existing fascia.  Fascia are components of roofing not guttering.  Fascia damage was caused during a storm.  

  Customer Answer

  Date: 09/04/2025

   I am rejecting this response because: LeafFilter stated that my contract was completed and that the damage to my fascia boards was caused by storms. This is not true.
  
  The real cause of the damage is LeafFilter’s negligence and failure to inspect my fascia boards before installation. Because the fascia boards were not properly secured prior to gutter installation, the gutters and fascia boards could not withstand even normal rainfall conditions — not storms.
  
  Furthermore, on July 14, 2025, when LeafFilter returned for the first repair, their representative told us that they would:
  
  Repair the fascia damage, and
  Ensure the rest of the fascia boards were securely fastened.
  
  However, when it came time to actually perform the work, the crew stated that they were “not being paid to do that.” This directly contradicts what we were told and what we believed we were being quoted for. In fact, John ******* from LeafFilter specifically said that the quote included reinforcing the fascia boards.
  
  This is unacceptable. Not only did LeafFilter’s negligence cause the gutters and fascia boards to fail, but they also misrepresented the scope of repairs and then attempted to charge us additional money for work they had already promised would be covered.
  
  For these reasons, I maintain that LeafFilter has not completed the contract as agreed, has provided defective installation, and has misrepresented their services. I respectfully request that my complaint remain open and that I receive either:
  
  Correction of the defective work at no additional cost, OR
  A full refund of the $7,165.00 already paid.
  
  
  
  
  
  

  Customer Answer

  Date: 09/04/2025

  I would also like to add that the day after the crew told us they weren’t being paid for the work, we spoke again with ******** *******. He attempted to provide us with another quote, but when I reminded him that this work was included in the original quote, we were told the crew would be back soon to finish the rest of the house. However, they never returned, and we were never contacted again.

  

  Business Response

  Date: 09/05/2025

  Contract was completed and customer's gutters were correctly secured to his pre-existing fascia.  Fascia are components of roofing not guttering.  Fascia damage was caused during a storm and is not covered under the warranty.  We are willing and able to provide quotes for the work customer is requesting 

  Customer Answer

  Date: 09/05/2025

   I am rejecting this response because:
  
  
  The assertion that the contract was completed and that the gutters were correctly secured to the pre-existing fascia is inaccurate and misleading. It is a fundamental responsibility of professional gutter installers to ensure that fascia boards are structurally sound prior to attaching gutters. Installing gutters onto compromised fascia boards without proper inspection or reinforcement constitutes negligence and falls below industry standards of care.
  
  Furthermore, the original $301 quoted by ******** *******—of which I was agreeable to paying—included not only repairs to the existing damage but also reinforcement of the fascia boards around the entire house to prevent recurrence of this very issue. However, when the technicians arrived on-site, they stated multiple times that they “were not being paid to do that” and only installed the new gutters. The following day, ******** ******* attempted to provide a second quote for completing the remainder of the fascia reinforcement, despite previously confirming that the $301 covered that scope of work. When we reminded him that this work was already supposed to be included, he acknowledged that was correct and assured us the technicians would be back out. They never returned to complete the work. This demonstrates clear inconsistency, misrepresentation, and failure to honor the agreed-upon terms.
  
  That reinforcement was never performed, meaning the contracted work was not completed as agreed. I discussed this matter directly with *** *****, who acknowledged that the omission was unacceptable and assured me that further communication would follow. To date, no such communication has been received.
  
  It is unacceptable that this company continues to delay and fails to follow through in a timely manner. In fact, my attic space would still be exposed if I had not gone ahead and put the boards back up myself. If the fascia boards had been inspected and properly secured at the time of the first quote, before gutters were ever installed and even at the time of the first damage, we would not be dealing with continued damage today.
  
  This company’s failure to perform the quoted and agreed-upon work in a timely and complete manner demonstrates both breach of contract and negligence, and I respectfully request that this matter be resolved without further delay.