Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  4910 Camp Rd Ste 550 Hamburg, NY 14075-2643

  
• 

  LeafFilter Gutter Protection

  12 Petra Lane, Suite 2 Albany, NY 12205

  
• 

  LeafFilter Gutter Protection

  1925 Boxwood Rd Nanaimo, BC V9S 5X9

  
• 

  LeafFilter North of New York, LLC

  400 Oser Ave Ste 200 Hauppauge, NY 11788-3660

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old gutters were replaced on 11/14/2024.
  When the weather warmed up in late Spring 2025 I started hearing loud pops and bangs as the daily temperature rose. The noises stopped when the outside temperature approached the high for the day. In the late afternoon and early evening when temperatures cooled the noises return but not as loud.
  Customer service sent a technician out four times in June and July to add more fasteners and hangers which did little to nothing. I thought the tech was joking when he said it must be acorns (which there are none) falling or birds on roof. The noises are like hitting a metal trash can or piece of sheet metal. After the last visit and request to talk with somebody higher up I received no callbacks as promised, being told the field tech guy wrote that I refused to sign his job sheet (which is a complete fabrication) and as a result would get no more help. I realized then that any warranty would not be honored and I was stuck with a $6500 noise maker.
  I plan to put the house on the market which will require seller disclosure of defect and lowering the property by at least what I paid LeafFilter LLC.
  I feel like I've been robbed then lied about. Going to court will cost me about as much as replacing the defective gutter.

  

  Business Response

  Date: 07/18/2025

  Inspection completed on 6/27/25 found system is installed within manufacturer's specifications and system is working as intended.  Service tech found popping noises from acorns hitting the gutters and they fell off the tree and indications of animals under the home, which might account for the noises as it was determined the gutters were not the source of the noise. 

  Customer Answer

  Date: 07/18/2025

   I am rejecting this response because: Their reasons for the noises during the temperature warming period of the day (approx 10AM to 12 noon) are inaccurate. The noises might be repeated from a few minutes to 30 minutes around that time period. The warmer the day the more the sheet metal bangs. The acorns here have all fallen by late Autumn (see attachment). There were no fallen acorns on the roof or in the gutters. The technician (*****) happened to find a single acorn still clinging in a single tree on 44 acres of oaks. Of the four visits ***** made none were during the warming part of the late morning. There are no overhanging branches. In 20 years living here I've never heard an acorn hit the gutter, much less sound like a metal garbage can being hit with a hammer. There are no animals living under my porch. Our pet cats may visit occasionally.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th my husband and I talked with **** ******** of LeafFilter. We wanted to get new gutters installed on our home and garage. We paid Leaf filter $16.915.00 for the job which was not done to our satisfaction. On June 28th the gutters were supposed to be installed. We're not sure of what was actually done. So, on June 30th I called expressing our disappointment. I was told by **** ******** that he would email me the pictures, but he didn't. I called and spoke with **** *****. She assured me that she would send the field manager out the next day. At the time he was to come I got a call saying that he couldn't make it. To our surprise the next day someone came out. He took pictures of the gutters and emailed us some pictures. He expressed his concern for us. Then gave me the name of ** *******. When I emailed Mr. *******, he was very rude to me. Letting me know pretty much that he was not going review our complaint, like case closed. We were asking to see the exact measurements and how much each item cost. The discounts that we were supposed to receive didn't add up. The advertisement said 75% off installation and an additional $250.00 off. Also, senior discounts because we paid in full. Mr. ******* was more upset that I had access to his email address than our complaint. He expressed that he was on vacation with his wife and children. I understand that we signed a contract, but shouldn't we get what we paid for. We're not asking for nothing more or nothing less. I have the email that was sent to me showing his lack of compassion for us. $16.915.00 is an awful lot of money to not at least show us that the work was done and done professionally. We feel that we were taken advantage of. Our request is that you look into LeafFilter to see if they honored their part of our agreement. We ask that you help us to feel whole again. We look forward to hearing from you soon. Our contract number is *****. Phone **** *** ****** 
  Thanking You in advance,
  
  ****** ** ******

  

  Business Response

  Date: 07/16/2025

  Leaf Home does not produce itemized billing statements as we work by contract.  Customer's request for refund has been deemed unwarranted 

  Customer Answer

  Date: 07/17/2025

   I am rejecting this response because:
  For a purchase of this size should not be said that we should just be satisfied. because they don't give itemized statements.  What are they trying to hide. This should be looked into further.

  ****** **  ****** 

   

   

   

   

  
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Leaf Filter's gutter protection filters installed on our house in 2021. The company said that they would provide a guaranteed lifetime warranty that the gutters would not clog. We had debris build up in the valleys of our roof over the past couple of years. I called Leaf Filter to tell them that our gutters were clogging behind the rain diffusers that they installed. They said that we would have to pay to have someone come out and clean out the debris. I told them that they warranted that the gutters would not clog. They said that their warranty only covers the "inside" of the gutters and not any debris build up on top of the filter. 
  
  When they say no clog, I understand that to mean both above the filter as well as in the gutter itself. I believe they are being deceptive when they say that you will never have to clean your gutters again. They need to clarify this to say that they only warrant the inside of the gutter and not any build up of debris on top of the filter. 
  
  I have emailed Leaf Filter with my complaint and have not heard anything back from them. 
  
  That is why I am reaching out to the BBB. Leaf Filter needs to clarify their marketing material to specify that they only stand behind their product filtering out debris from the gutter and not any build up on top. 
  Regards, 
  **** **********

  

  Business Response

  Date: 07/16/2025

  Thank you for the feedback.  System is working as intended.  We removed the splashguards on 6/26/25 per customer's request.  

  Customer Answer

  Date: 07/17/2025

   I am rejecting this response because:
  
  
  Leaf Filter advertises that you will never have to clean your gutter again. I believe this is false advertising and should be changed. They should only say that their filters keep the inside of your gutters clear. They should let people know that debris on top of their gutter filters is not covered under their warranty. 
  
  
  Removing the diffusers only removed the "dam" that is supposed to channel the water off of a valley to the gutter. Build up occurs over time as water moves debris towards the gutter. If you have trees that dump leaves or seeds on top of your roof, they will eventually wash down the roof towards the gutter. 
  
  
  Leaf Filter is not designed to handle debris on top of their filter system. Gutter Helmet might be a better system to keep debris from building up over the Leaf Filter system. 
  
  
  Leaf Filter has my contact information and has not bothered to reach out to me. If they valued their customer, they would have reached out to me directly when I sent them an email informing them of my issue. 
  
  
  They failed on two fronts:
  1. Contacting me directly 
  2. Not addressing their issue with debris backup. 
  
  
  Thanks for your help. I'm very impressed with BBB and your process timeliness!
  **** **********
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd I hired Leaf Filter to replace my gutters and install wire mesh system. When they first arrived, it was pouring rain, and he said he will come back (***** Job Manager). They return around 3:30 pm and started. First off, they came in like a tornado. Instead of asking if I could move my car from the driveway, they decided to walk through on my neighbor's side and damaged all the shells they had put down on the grounds. They dragged dirt and leaves all to their side. They used their garbage cans as a work bench. Then instead of placing plastic on the ground to catch the debris, they dumped it all on the grounds. Years of smelly leaves and growth all dumped. I have attached the photos. Then the gutters should have included the stainless-steel mesh on top of the gutter system, and it was not installed. I called and spoke with ******, and he said it was not included. I said it should have been. He said that is a problem for the sales manager. I refuse to clean up the mess they left me. I want the stainless-steel mesh installed like it was supposed to have been and I want some money back for all this stress.

  

  Business Response

  Date: 07/17/2025

  Service was completed and all debris was cleaned up.  Customer purchased new gutters only per contract.  Leaf Filter is willing and able to provide filters for the gutters at a reduced price. 

  Customer Answer

  Date: 07/17/2025

  This is not an acceptable answer. Yes, the debris was cleaned up and I am happy with that. The stainless-steel mesh was supposed to be part of the installment. When I first contacted this company I had issues with the salesperson, He was the pushiest salesperson I have ever met. He was like stalking me in away. He came back to my house 3 times and called me 2 times for me to fill out an application for their financing on the same day, but I had ***** several times I had a loan in place already. ***** the manager had given me a discount due to the situation. The communication between the departments is really bad. When I spoke to someone, they didn't mention the wire mesh, but I immediately contacted the manager and said I wanted the mesh as well and he said he would include it. After installation I had climbed up on the roof and I noticed it was not installed. I sent a text to *****, and he said "It's not installed? Definitely call the service number immediately. Give them your job number." His exact words. Now they are saying it wasn't part of the deal. I am not sure what is going to happen, but I am not paying another dime for this job. I had companies come and do their work with no issues. Everything they said that was going to be done was done. None of that was not included ****. They communicated with me and if there were any changes they told me. I don't care what business you are in, keeping your word as a company is very important. It shows that you are trustworthy and from the beginning I had a feeling this was going to happen, and I wish I went with my gut feelings. The reason why I chose Leaf Filter is because of the gutter system. No one had ever discussed the different levels the system has. I wanted the gutters replaced and the wire mesh. I know what I asked for and I know what I was told. I am tired of these companies taking advantage of me. I have waited a long time to start getting this work done. I was left this house by my mom when she passed away and I had promised her I would get it fixed up and keep on her legacy. She had been ripped off so many times that she had given up trying to make more repairs. She paid a company $7,000 to repair her roof and he made it worse. He didn't take responsibility and left for ****. For months and months, I tried to reach him. My mom passed away of heart failure due to the stress and I refuse to have that happen to me. I hope and pray we can come to a conclusion on this matter. I have too much going on to be going back and forth on he said, she said ****. I know what I wanted and asked for. All I know is that I will not pay another penny. With all the **** I went through on this job. Thank God the other jobs were peaceful.

• Initial Complaint

  Date:07/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 5/21/2025 Amount Paid: $10,500 The sales practices used were misleading. I am an elderly person on hospice care and bedridden, so I must rely entirely on what sales representatives tell me. ****** *********, a salesperson from LeafFilter, came to my house to give me a quote for installing gutters. I understood from him that I would receive gutters with four downspouts on my home and four on my barn. However, the contract provided to me was very vague.After the work was completed, I discovered they installed six downspouts on the barn and only two on the house. The poor placement and misleading sales practices have left me extremely disappointed and feeling taken advantage of at a very vulnerable time in my life.I am seeking to have LeafFilter correct the installation to match what was promised: four downspouts on the barn and four on the house, or add two to my ******** make matters worse, the installers tried to get my daughter to sign paperwork stating that the job was completed and satisfactory, even though they had run out of gutter materials for the barn and had to return the next day to finish the work. This paperwork included a warranty certificate. The paperwork was supposed to be provided the next day once the job was fully completed, but it was never returned for signature.

  Customer Answer

  Date: 07/17/2025

  7/17/2025 I would like to express my appreciation for the way Leaffilter handled my complaint. They exceeded my expectations in addressing the issue and took all the necessary steps to resolve the situation to my satisfaction.
  
  

  

  Business Response

  Date: 07/17/2025

  Service was completed and this matter has been resolved 

  Customer Answer

  Date: 07/18/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  7/17/2025 I would like to express my appreciation for the way Leaffilter handled my complaint. They exceeded my expectations in addressing the issue and took all the necessary steps to resolve the situation to my satisfaction.
  

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job# ********
  Date of Sale: September 29, 2020
  Amount paid: $12,674.00
  Contract States: Lifetime Warranty and Money back No Clog guarantee.
  
  The gutters stay clogged, they have been called to clean and service once before where water was pouring down my deck in buckets. Technician came out and said it wasn't installed correctly and put a piece of plastic up... which didn't help. Now everywhere is clogged and the gutters are so heavy they are pulling the facia off my house.
  
  The technician who came out Wednesday (7/9) agreed they were installed incorrectly. When contacted by the "local" office the person he agreed to come out (7/10) to look for himself. He was extremely rude and stated he would see if it was a gutter issue or a house issue. When advised Leaf Gutter guarantees no clogged gutters, his response was "I'm not in charge of advertising? and he never showed and never called.
  
  I would like to see the gutters fixed and any damage repaired, as long as they work as advertised and warrantied. If not, fully refund my money and take them away.

  

  Business Response

  Date: 07/15/2025

  Service is scheduled for 7/16/25 with arrival from 12 PM to 5 PM

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After a lengthy discussion with **** ****** today, I feel he has gone above and beyond to find a resolution to the issues I’ve experienced. I don’t feel the problem was the fault of the installation or service team. I will happily be using their services in the future to ensure my system operates as expected with regular maintenance.
  

  Thank you,
  ***** *****

   

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/11/2025 Leaf Fitter mailed a postcard addressed to my family surname and postal address. These details were never given by my family to Leaf Fitter and we wish no further contact from Leaf Fitter.

  

  Business Response

  Date: 07/14/2025

  Leaf Filter will remove customer from mailings.  This process can take up to 30 days to complete

  Customer Answer

  Date: 07/15/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unsatisfactory gutter installation on the rear of the house. Water flows over the gutter edge and end caps.

  Customer Answer

  Date: 07/15/2025

  Been trying to get a crew to come back out to make corrections on my rear of the house gutter. Today they were scheduled between 12:00 pm and 4:00pm, they called with a vehicle breakdown. I paid the company in full on completion. Now I get the run around! I have taken pictures of the problem during the last rain storm. I will show them to the crew if I ever get them to show up!!

  

  Business Response

  Date: 07/17/2025

  Service was completed 7/17/25.  Service tech sealed the rear channel and added downspouts to help manage volume of water.  Inspection found gutters are pitched correctly and flat roof currently has no drip edge.  

  Customer Answer

  Date: 07/18/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 6/28/25. Paid on CC $5467.20. **** **** came over on 6/28/25 to install protection covers for gutters. He needed an extra person to help with the back gutter said will come over 6/29/25. he never showed up. He showed up on the 30th of June. said he needs a helper for the one gutter. will come back on 7/1/25 with a helper. never showed up. Texted him when are you coming back on 7/1/25. No call no text. 7/2/25 texted when will you be here. he said there should be a crew finishing the job. Never came. Talked to him on phone we agreed to have them come down on Monday 7/7/25 well guess what no call no show. 7/8/25 called customer service complained they said the Hamburg office manager will call and set up appt - no call. 7/9/25 called customer service to complain said they will escalate to ******* manager no call. 7/10/25 called customer service again said they will put another escalation to regional manager no call. Still no return call. I want my final gutter installed and $1000.00 take off or I will freeze my credit card and not pay it until my contract is completed.

  Customer Answer

  Date: 07/14/2025

  Hello the company sent a new installer this morning the 14th of July and they completed the work.  Thank you 

  

  Business Response

  Date: 07/15/2025

  Service was completed on 7/14/25.  

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2025 ****, rep for this company visited to quote cleaning and resealing our super gutter joints for the gutter as part of our pool enclosure. He suggested that they could also install their Leaf Filter gutter system to reduce debris buildup in future. He quoted us $4374 to do the job. We said yes and the job was started and completed May 7, 2025. A day or two later, we had a heavy rain and water poured over the edge of our gutter in many areas. One spot filled a 3 gallon bucket in 3 rain storms!
  We contacted **** and he said to call customer service ************** to register a complaint and said we had lifetime warranty.
  **** came out May 14, 2025 and installed splash guards.
  On the next major rain we still had problems with overflow of gutters and called **** back May 30. He went up on roof and told us Leaf Filter could solve the problem by installing a continuous splash guard on our entire gutter for $682 more. We objected and said this was not what we were sold. He pointed out that grit from our new roof was washing across the LF screen and building up against our pool screen. I told him I would like their product removed if it did not work. He would report to manager and have a call back to me.
  On June 6, 2025, sent attached letter.
  Also, on May 6, Miguel a contractor for LF came to house To look at problem and said solution was a complete splash guard on outer edge of entire gutter.
  Since we had not had response to my letter of 6/6/2025, I called customer service 6/20 and spoke with ***** told him we needed product removed and refund by July 1.
  6/23 ****, local manager for LF called and said he was sending tech person.
  *****(?) came that pm and said more splash guards needed.
  Splash guards are aesthetically appealing, interfere with maintenance and replacement of pool screen and concern us for overflowing into soffit area.
  If LF could provide a product that works we would be happy to withdraw this complaint.
  Unable to attach letter??

  Customer Answer

  Date: 07/11/2025

  I have video and letter sent to LeafFilter.  Don’t know how to send it??

  Customer Answer

  Date: 07/11/2025

  Meant to say splash guards are NOT aesthetically appealing.

  

  Business Response

  Date: 07/14/2025

  Inspection completed.  System working as intended.  Splashguards are due to roofing valleys and are not part of the system.  Additionally, findings from the inspection found roof shingles are longer than standard.  Customer was recommended to reach out to his roofer to address this concern. 

  Customer Answer

  Date: 07/16/2025

   I am rejecting this response because:
  We were notified that roof shingles needed to be trimmed 1/2" to make their system work.  We had another contractor remove entire LeafFilter system and surprise, no more overflow.  We were told by contractor that this system was not needed in area it was placed and further that it should have cost in area of $1500.  Make sense as the original LeafFilter guys were here less than 3 hours and materials should not have been more than $500.  So, we were ripped off.  We are in our 80s and taken advantage of.  Never received a response from letter sent to the president attached which says a lot about the company.  Buyer Beware.  It is no wonder they have class action lawsuits!!
  
  

  Customer Answer

  Date: 07/16/2025

  The sad thing is we would not have complained or known of the cost difference if the product would have worked as advertised!