Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  2593 Clyde Avenue State College, PA 16801

  
• 

  LeafFilter Gutter Protection

  85 Midpark Rd, Unite 6-8 London, ON N6N 1B2

  
• 

  LeafFilter Gutter Protection

  206 W Parkway Dr Egg Harbor Twp, NJ 08234-5106

  
• 

  LeafFilter Gutter Protection

  160 Mullet Run Milford, DE 19963-5367

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LeafFilter system on my residence at ***** ******** ****** ******** ***** **** *****, in September, 2025. When I purchased this system, I was told that I would be receiving a promotional Zero % financing on the purchase price through Wells Fargo. I now received statements from Wells Fargo showing that I am being charged interest. I contacted Wells Fargo by phone and was told that there in nothing in my file that indicates that Leaf Filter set up this account with the promised Zero Percent Interest.
  I would not have purchased this product if I had not been promised the Zero Percent interest promotion.
  I have tried calling this business on numerous occasions to request that they contact Wells Fargo and amend my account to show no interest due.
  I have called Leaf Filter on the following dates and left messages and to date no one has returned any of my calls.
  November 12, 2025
  November 13, 2025
  November 14, 2025
  November 17, 2025
  November 18, 2025
  I would like Leaf Filter to contact Wells Fargo and amend my file to show the Zero Percent promotion I was promised when I purchased this system.

  

  Business Response

  Date: 12/08/2025

  This request has been processed and can take up to 10 business days to complete. 

  Customer Answer

  Date: 12/09/2025

  According to your instructions, I have 7 days to respond to Leaf Filter's response to my complaint.  The response from Leaf Filter indicates the they are processing my request, but that could take up to 10 days.  That means there is a 3 day period that, in extreme circumstances, I could accept the resolution and then Leaf Filter could, hypothetically, change their stance on this.

  Is there a way to extend the time that I have to accept for decline until after the 10 day period that Leaf Filter has stated that resolution could take?

   

  Customer Answer

  Date: 12/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 1, 2025, We had a rep in our home to explore Oelo LED lighting for our home. *** ******** ran through numbers and offered some financing options. At no point did he say we would be signing up for a leaf filter contractor locked credit card through Wells Fargo. It's not on the contract or any document provided. *** simply used the term "financing" knowing full well it's a credit card that will be near maxed out with their charges and that cannot be used anywhere else (not a visa nor mastercard). Additionally, they had me sign a right to cancel the order form that was dated intentionally to expire prior to Wells Fargo sending me the cards, so there was nothing I could do at that point financially. The hard credit hit and new credit card was on my report just a few days after that cancellation date, so the damage to my credit profile was already done, closing the account so quickly would further damage my credit profile.
  
  This was deception and predatory sales tactics. Thus far, I've spoken with the regional operations directory ****** who was extremely condescending and tried to tell me it wasn't actually a credit card and that he was fine with his reports using predatory sales tactics on customers. The portal that we filled out our credit information also did not clearly and plainly state we were signing up for a credit card. I have plenty of available credit and cash on hand and would have purchased this with my own financing had I known. For this deception I'm asking for a reduction in price or full refund and a commitment that *** will be reprimanded for duping his customers into signing up for useless credit cards to finance services.
  
  I have also filed a report to the consumer protection arm of ********** ******** ********* ******* *****************

  

  Business Response

  Date: 12/08/2025

  
  We
  are writing in response to the consumer complaint submitted by **** ****** regarding the financing of their project through Wells Fargo. The customer has
  requested a refund and written confirmation that the sales representative will
  be disciplined.
  We are currently working
  directly with the customer to reach a mutually agreeable resolution. While we
  cannot discuss internal personnel matters, we are reviewing the concerns in
  accordance with our policies.

  Customer Answer

  Date: 12/09/2025

   I am rejecting this response because:
  
  
  If I accept, it closes the case. We are still working through it.  ****** ****** reached out Dec 1st, I replied the same day and have heard zero communications from leaf filter since. 

  This update implies they are working with me or that we are in active communications and that is not true.

  Customer Answer

  Date: 12/09/2025

  Why is this closed? The matter is still open and leaffilter has yet to respond to my email on Dec 1st. Don't you think it should remain open till they actually respond to me?

• Initial Complaint

  Date:11/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that I had Leaf Filter install filters on my gutters on October er 3, 2025. Several days later, I went on my ladder to check the install, only to be shocked to discover that the first row of shingles were cracked around the entire perimeter of the roof. This damage was done to the shingles when the leaf fitter installer bent up the shingles so much in order to drive the screws into the brackets while he was working off the roof, instead of working off a ladders when he would have to lift the shingles very littles and wouldn’t do that damage.
  
  I called Leaf Filter in New Jersey at ************ *** ************, with my complaint and the sent out a contracted named ****** on October 13, 2025 at 11:40am. He did not even attempt to go on the roof to access the damage but took my pictures and sent them to the office showing the damage that was done.
  
  I waited 3 weeks and did not hear from Leaf Filter and I called them again on November 6, 2025 at 11:30am and spoke with **** who told me I would be hearing from a manager the next day. **** **** called me on November 8, 2025 at 10:20am. He said the pictures show the shingle cracks were over the fascia boards, which is not pertinent to the matter at hand. The roof was in perfect shape before the install as can be attested to by the installer.
  
  The fact that Leaf Filter is not taking any responsibility to the damage of my roof due to their neglectful install is unacceptable. Your representative had the nerve to say to me, “we agree, we are not going to do anything about this”.. How dare they say that when I no way agree to anything like that
  
  
  
  **** ******

  

  Business Response

  Date: 11/28/2025

  Customer's issues were pre-existing and not related to the installation of the gutters. Inspection shows that the shingle cracks were pre-existing.  

  Customer Answer

  Date: 12/04/2025

   I am rejecting this response because:
  My roof was in perfect condition prior to the installation. They said there was a crease in the gutter where it hung down into the gutter.  What they did was bend the shingle up in the opposite direction and cracked every single shingle around the perimeter of the roof in order to get the mail gun under.  The installer should have worked off a ladder where he would not have to pull the singles back cracking them.   He worked from on top of the roof and pulled every shingle back cracking them.   They are absolutely lying about the condition of the roof and what my complaint is 
  
  

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiance and I ********* ***** hired leaffilter gutter protection a few weeks ago. They rescheduled twice the 3rd time I fired them then they contacted my fiance and somehow got rehired. They came and did a poor job pieces cut too short left a mess every where didn't realign gutters . Didn't putt any sealant on the gutters. Then they only did the House didn't do the garage which is about 40 percent less. When they finally come and look they say oh we can re do the house for 4100 hello that not 40 percent less. Especially with everything this company out us through. They even tried to process payment before we signed off on satisfaction. I think they are 100 percent a fly by night company. We have not paid them nothing yet we were samet and cancel card. We can remove there stuff and they can go down the road should have done the job right the first time we don't want them to do anythinyelae. They did enough damage when they ruined our new gutter. They didnt so what they were contracted to do. And we demand our gutter be replace it was brand new this summer they screwed right out back for not reason nothing to support there.

  

  Business Response

  Date: 11/26/2025

  Customer stated they will call back after the Holiday to schedule service. 

  Customer Answer

  Date: 11/26/2025

   I am rejecting this response because:
  
  
  My fiance told them that because we are getting estimates from other contractors and to give us time to consult with a lawyer. You can always call ********* and verify!!! 

  Customer Answer

  Date: 11/26/2025

  They are fired and no longer need to worry about the job we will have another company come remove and repair at their expense .

  Customer Answer

  Date: 11/26/2025

  They are fired and no longer need to worry about the job we will have another company come remove and repair at their expense .

  Customer Answer

  Date: 12/02/2025

  BBB Transcription via Phone

  Consumer ********* stated she wants them to remove the product and all holes repaired from their screws or we just walk away from each other.
  

  
  

  

  Business Response

  Date: 12/02/2025

  Leaf Filter has deemed the customer's request premature and unwarranted.  Leaf Filter is willing and able to provide service per warranty. 

  Customer Answer

  Date: 12/03/2025

   I am rejecting this response because:
  
  
  Absolutely not if they were a legit business they would have done the job right the first time. We can go ahead and hire another company and LeafFilter will be responsible for any and all damage and repairs. They ruined our gutters as seen on the pictures.  They're company can't be trusted when they send unqualified individuals to our hosuem They were in breach of contract the very first time they came when they didn't caulk anything align anything or provide gutter hangers . Would they lie to go to court I am sure the district magestraite will be ok hearing the case and how they tried passing the job off as finished per the voicemail we kept on ********* phone and possibly criminal charges for fraud try to pass of a complete job!??

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called LeafFilter and they sent out their salesman to tell me about the product on 11/5/25. The first price he gave me was $8,500. After going back and forth quite a few times the salesman, ***** ******** came to $3,200. I still thought that was a little high but it seemed like a good product at the time. I put down $1,000 that day. The next day the installer showed up which I'm guessing was a sub-contractor since they were in a junkie car and not something from the company. When he was done I paid off the balance. The entire length of the shingles above my garage got torn off exposing openings into the garage area. About 1/3 of the screening that lays on top of the gutter was all bubbling up so I tried running some water on the roof and let in run down with most of it running off the front of the gutter. He was also supposed to fix 2 leaks in the gutters and did not fix either one. In fact the L shaped gutter in the bend he made worse leaving more holes with more water going behind the gutters. some of the screen sections he put on he bent the back protector straight up making the shingle not lay flat and then on other ones the guards were totally flattened leaving room for water to get into the roof area. I immediately called the office to tell then what a terrible job was done and told them I wanted everything removed and my money back. The office that they would have the Cleveland office call me back the next day which they never did. Between the dates of 11/10/25 and 11/24/2025 there have been 20 calls made to the salesman, office and supervisor and only once did someone come out. Two young guys came out, looked at how ripped up the bottom shingles were and told me the only solution is to get a new roof but they would not charge me $100 to take off the leaf filter when it is time to do the roof and again no charge to re-install the leaf filter. He did say he could fix it but so far nothing, I think I might to remove it myself and fix roof.

  Customer Answer

  Date: 11/24/2025

  the service man just came out to review my problem.  He is the first person I talked to that I believe what he is saying.  Sounds like he would like to get this all redone in the next 2 days, weather permitting.  I really hope this all works out and I can submit a positive response.

  Customer Answer

  Date: 11/27/2025

  I have talked with the company and they sent out a person to make all the repairs to all the issues I had noted.  Right now it looks like all has been done correctly.   The big test will be after the next rain to see if there are still any leaks.

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company to remove the gutters on my home. They finished the front and not the back of my house.

  

  Business Response

  Date: 12/01/2025

  Service is scheduled for December 4, 2025, with an arrival between 8 am and 12 pm. 

  Customer Answer

  Date: 12/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a detailed invoice since invention of contract. Makes me
  Leary or business dealings. Then I will have further disputes.
  
  My husband is a veteran.
  Question in dispute. Did not answer implying ilI was a veteran

  

  Business Response

  Date: 11/24/2025

  Customer's request has been deemed unwarranted.  Leaf Filter works by contract alone. 

  

  Business Response

  Date: 11/24/2025

  Customer's request has been deemed unwarranted.  Leaf Filter works by contract alone. 

  Customer Answer

  Date: 11/24/2025

   I am rejecting this response because:

  I am not satisfied.  FILL LIKE COMPANY IS HIDING SOMETHING.  

  Definitely  not full disclosure. 

  Thank you all other issues will be sent to ethics board  and attorney General.

   
  
  
  

  
  

  Customer Answer

  Date: 11/24/2025

   I am rejecting this response because:

  I am not satisfied.  FILL LIKE COMPANY IS HIDING SOMETHING.  

  Definitely  not full disclosure. 

  Thank you all other issues will be sent to ethics board  and attorney General.

   
  
  
  

  
  

• Initial Complaint

  Date:11/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has no showed us 4 different times, have had to use 3 different contractors to “fix” issues they have caused, and ****** (the KC sales manager) was the most unprofessional, condescending person I have ever worked with. We are still dealing with gutter issues even after they have sent 3 different contractors out.
  
  See attachment for full explanation of scenario, with dates.

  We moved into our current house in 2022. We began to notice that one corner of our house
  would pour rain over the gutters this past year (2025). We decided to contact gutter
  companies, and received several quotes from companies to fix a leaky gutter. We found
  LeafFilter seemed to be the best choice and price point for us at the time. The sales rep,
  ******, set up a day to send the contractors out (9/30/25), they did not show, nor did he
  respond when we questioned where the team was. Mind you, my husband works nights as
  a police officer and needed to stay elsewhere during this time, as well as me stay home
  from work to be home during the time our gutter work was done, and find places for our
  dogs to go so they wouldn’t get out of our yard during the install.
  ****** finally got back to us, and set up a new date for the next day (10/1). We were no
  showed again. ****** told us he called his install manager and the contractors would “for
  sure be out tomorrow (10/2) between 4-8 PM).” They finally arrived, and two men came 2
  hours early, at 2 PM. We then had to scramble to find a place for our dogs, and they
  “completed” the job in under 2 hours. Mind you, you could see from our top floor the gutters
  had not all been cleaned (of which I have picture evidence) I had to verbally ask about
  downspouts being re-fastened, to which the two men admitted they did not even touch
  them. Thus, proving in and of itself a full gutter clean and seal had not been done.
  I called the corporate number immediately for LeafFilter who assured me that was “not
  okay”, and that reimbursement should be had given the multiple days of lost wages and
  inconvenience already with the “install”, which wasn’t even complete. The local KC sales
  branch manager, ******, sent those same two contractors back out onto our roof that same
  night, October 2, without telling us or getting consent, which we discovered by hearing men
  on our roof during dinner. Once able to get ahold of ****** and speaking with him, he flat
  out said he sent the guys out to fix the job because “he knows they do great work, and will
  finish the job if given the chance”. He said he will never go any lower on price, and when we
  requested a new contractor, he said they any contractor that comes out is his choice, not up
  to us, and that calling corporate will only lead back to him and he is unwilling to work with us
  on any financial aspects or new contractors.
  I immediately called corporate LeafFilter again, who made note of this conversation, and
  they reassured me they would send out a new contractor and not to worry, apologizing for
  the unprofessionalism of ****** and “noting” this interaction. A new contractor was set to
  come out, and did so on 10/9. He was professional, on time, and even made mention he is
  “known for having to clean up after the third party contractors LeafFilter hires”. He noticed
  the only reason one of our back gutters was leaking was due to shingles extending over the
  gutter, which is very obvious as soon as you reach the gutter on a ladder (and should
  absolutely not have been missed by the first contractors). Things seemed to go well, until
  we had our first rain days later with the new “sealed and cleaned” gutters done by LeafFilter
  and noticed some massive pouring from our end caps, that we didn’t have problems with
  before.
  We spoke to corporate Lowe’s and LeafFilter again, who got us in contact with one of the
  lead trainers in the KC area. He too apologized on behalf of ******, stating he has heard
  multiple complaints on him and isn’t at all surprised of the way he talked to or treated us. He
  came out in person, but did have a no show day also on 11/12/25), which was yet another
  day leading to loss of wages because I stayed home from meetings waiting for him to show.
  When he finally did show on 11/14/25, over an hour late, he agreed to do a water test and
  make sure all the gutters were sealed. He said how understandable it is that there should
  be money taken off the total given the huge amount of trouble we’ve been through, and
  gave us a number to text to square things away. This led to yet another call from ******,
  the KC sales branch manager on 11/18/25.
  ****** began the phone call by stating “remember talking to me weeks back and me stating
  we won’t be adjusting price? Just calling to remind you of that convo.” He proceeded to be
  condescending, then stated “we aren’t perfect,” in regard to me telling him that over 5 days
  of waiting around for them to show up happened, and 3 different contractors having to do a
  simple clean and gutter seal is ludicrous. When I expressed my concern for his
  unprofessionalism, he argued and said, “just to confirm you’re not going to pay right? Just
  letting you know I will be putting a lien on your house today.” When I again told him I was
  going to pay, but have had several members of the LeafFilter company agree that we need
  money knocked off our total and wanted to discuss this, he got more condescending and
  rude. After hanging up and telling him I refused to work with him specifically, he re-called
  me back to inform me that he would be putting a lien on my house. Truly, the most
  unprofessional person I have ever had the displeasure of talking to.
  As of today, Friday, November 21, another end cap is officially pouring water and leaking
  from our gutters. After 3 DIFFERENT contractors sent from LeafFilter, our “simple” gutter
  job is still incomplete.
  I have filed a claim with Lowe’s customer solution team and will continue to pursue a
  complaint at LeafFilter for both cost and proof of a quality job being done (at this point I
  have 0 confidence in a decent job being done by LeafFilter, and no proof to date of what my
  gutters look like on my two story home). We are hoping to use our Lowe’s warranty to hire
  literally any other gutter company. Genuinely, worst company I have ever dealt with
  (especially ****** and the Kansas City branch)

  

  Business Response

  Date: 12/01/2025

  Leaf Filter is willing and able to service per warranty.  Customer's request for a third party to service has been deemed unwarranted 

  Customer Answer

  Date: 12/02/2025

   I am rejecting this response because:
  
  
  1.) LeafFilter has proven through 3 different contractors they are unable to do a competent and timely job for which they were hired. 
  2.) There has been a minimum of 5 days of lost wages on our end waiting for LeafFilter contractors and employees to show up to our home, with no communication from the company itself. 
  3.) The branch manager for Kansas City, ******, has proven himself unprofessional, condescending, and in direct contradiction with LeafFilter Corporate’s direction (please listen to any recorded conversations with him if possible). LeafFilter Corporate told us that the company should be providing photo/video proof of the job complete, to which ****** told us they “do not have to do that.” Corporate also informed us after ****** (without our consent) sent the first  contractors back out onto our roof, that contractors for LeafFilter should never be on the roof of the home, only on ladders. ****** argumentatively disagreed, stating Corporate is wrong and that the easiest access point is on the roof. Corporate LeafFilter should have recorded lines of these conversations to prove contradiction in these policies, therefore rendering KC LeafFilter as willfully negligent. 
  4.) There is zero trust in this company’s communication, workmanship, policies, consistency, and reliability. Third time was not the charm. The main reason we contacted LeafFilter to begin with has ended up causing more harm/issues to gutters we never had problems with. 
  

  Customer Answer

  Date: 12/02/2025

  At this point, the job is still incomplete and with the amount of chances LeafFilter has been given to fix the issue, there is no trust in the company to address it. 
  

  What do we do as far as payment? The job is incomplete and we don’t trust the company to correct the issue? 

• Initial Complaint

  Date:11/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau of Rhode Island
  
  Dear LeafFilter Customer Service and Better Business Bureau of Rhode Island,
  
  I, **** *********, formally lodge this complaint against LeafFilter Gutter Protection for systemic misrepresentation, coercive sales pressure, deceptive and grossly inflated pricing, deliberate nondisclosure, and fraud — culminating in damage to my credit from Wells Fargo

  

  Business Response

  Date: 11/26/2025

  Contract was signed on 5/29/25.  Installation was completed on 6/10/25.  Inspection was completed on 6/12/25.  Inspection findings show installation was completed as contracted and within manufacturer's specifications.  Leaf Home denies fraud, coercive sales practices, misrepresentation, and unfair business practices.  Customer complaint has been deemed unwarranted. 

  Customer Answer

  Date: 11/29/2025

   I am rejecting this response because the 5/29/25 contract was cancelled.
  
  
  
  

• Initial Complaint

  Date:11/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 11/8/25, we entered into a contract with Leaf Filter of Greenville, SC to install gutters on our home in at ** ******** *** ******* **. We gave them check for $1235.00 as a deposit. After thinking it over, my husband, *****, and I decided that we should wait to install this project and we investigated how we could cancel the contract. The contract stated that we had until midnight of the third business day to cancel it, so on Monday, 11/10, I called the customer service number to cancel the contract.
  The agent cancelled the contract and said the Greenville office would call me re: returning the check to me.
  I did not hear from the office, and on Friday, 11/14, the check showed up in my account as being cashed. I have called the customer service line numerous times and each time they transfer me to the Greenville office and no one answers the phone. Finally I asked customer service for the direct number to Greenville, and every time I call, there is no answer.
  I would like my $1235 back since they have not provided the service we originally agreed upon and I cancelled the contract within the allotted time. I have been unable to contact Leaf Filter via all the means I know of.
  
  Please let me know if this is something the BBB can help me with.

  

  Business Response

  Date: 11/24/2025

  Customer's request has been processed.  It may take up to 10 business days for completion.