Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Gutter Guards

LeafFilter Gutter Protection

Headquarters

Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LeafFilter Gutter Protection has 151 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 2,072 total complaints in the last 3 years.
    • 639 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have requested company stop sending e-mails to my account by phone twice. Have filed with the FTC but they don't follow up on individual complaints. Filed with the SC Attorney General's office but they handle fraud. How to stop this abuse? *******************

      Business Response

      Date: 07/24/2025

      We apologize for the inconvenience.  We are removing customer from all email contacting.   
    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Old gutters were replaced on 11/14/2024.
      When the weather warmed up in late Spring 2025 I started hearing loud pops and bangs as the daily temperature rose. The noises stopped when the outside temperature approached the high for the day. In the late afternoon and early evening when temperatures cooled the noises return but not as loud.
      Customer service sent a technician out four times in June and July to add more fasteners and hangers which did little to nothing. I thought the tech was joking when he said it must be acorns (which there are none) falling or birds on roof. The noises are like hitting a metal trash can or piece of sheet metal. After the last visit and request to talk with somebody higher up I received no callbacks as promised, being told the field tech guy wrote that I refused to sign his job sheet (which is a complete fabrication) and as a result would get no more help. I realized then that any warranty would not be honored and I was stuck with a $6500 noise maker.
      I plan to put the house on the market which will require seller disclosure of defect and lowering the property by at least what I paid LeafFilter LLC.
      I feel like I've been robbed then lied about. Going to court will cost me about as much as replacing the defective gutter.

      Business Response

      Date: 07/18/2025

      Inspection completed on 6/27/25 found system is installed within manufacturer's specifications and system is working as intended.  Service tech found popping noises from acorns hitting the gutters and they fell off the tree and indications of animals under the home, which might account for the noises as it was determined the gutters were not the source of the noise. 

      Customer Answer

      Date: 07/18/2025

       I am rejecting this response because: Their reasons for the noises during the temperature warming period of the day (approx 10AM to 12 noon) are inaccurate. The noises might be repeated from a few minutes to 30 minutes around that time period. The warmer the day the more the sheet metal bangs. The acorns here have all fallen by late Autumn (see attachment). There were no fallen acorns on the roof or in the gutters. The technician (*****) happened to find a single acorn still clinging in a single tree on 44 acres of oaks. Of the four visits ***** made none were during the warming part of the late morning. There are no overhanging branches. In 20 years living here I've never heard an acorn hit the gutter, much less sound like a metal garbage can being hit with a hammer. There are no animals living under my porch. Our pet cats may visit occasionally.

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company did damage to my home and fence. They installed the gutters after horrible customer service experience. Ripping off the old gutter before even having a plan on how they would install the new gutters. Left old gutters laying all over the roof and just trash everywhere in my yard. Told my spouse a bunch of lies in order for them to cut cost and go against the original proposal
      Have been told multiple times they would repair the damage to my fence. It got so bad with this company. I started to record the calls. I have them via audio recording stating they would take care of the fence. Now I reach out and nothing in response to getting the damages they cause paid to repair. I call and call and send text after text and nothing. This company is full of empty promises horrible customer service Stay clear of them. They are known for horrible customer service and they certainly have lived up to that experience for me.

      Not sure how to upload the Audio recordings of them taking full responsibility. But if requested. I most certainly can produce them

      Business Response

      Date: 07/16/2025

      Inspections found that the fence post is missing, and damages were unrelated to our installation as our install pictures show the fence post was present.  This matter is considered resolved 

      Business Response

      Date: 07/16/2025

      Inspections found that the fence post is missing, and damages were unrelated to our installation as our install pictures show the fence post was present.  This matter is considered resolved 

      Customer Answer

      Date: 07/17/2025

      I have emailed your company without receiving a single reply on 2-12, 2-14, 3-20, 4-9, 6-30, 7-1, 7-15.   One of your managers stated that what your employee took a picture of was a missing screw.  So i submitted pictures of the broken fence support system. As identified in the pictures I have included here   The only way this could have been broken post your installation is one of your employees went over the fence instead of walking around the house and going thru the gate.   This is your damage completed.   As I have already stated I have your manager who called me recorded on audio tape stating and promising he would take care of this. And in fact it was his problem. Why your employee took a picture of a missing screw. Is beyond me. But I can tell you with a matter of fact. That some of your employees aren’t operating on a full deck of cards.  Similar to your employee who told me they spoke with my “wife” for a lengthy period on my property. Having no clue. I don’t have a wife. I have a husband. How did he talk to my wife. Why did he try to lie to my face about talking to my wife.  Not knowing I was recording the conversation. You need to handle this. You are at fault for this this was done by accident but it needs to be fixed.   And I will continue until it is done.  How do I submit this Audio recordings of your employees lying and your manager stating your company was wrong and admitting responsibility.  Are you really that hard up for 250$. Damage that you are responsible for. 

      you don’t answer emails dating back 6 months. But you reply to my bbb complaint writhing 12 hours.   Why does your company not answer emails from your customers.  Is that the kind of business you are running.  And why would you associate yourself with a company who can’t answer emails text calls    Doesn’t seem like a company I would associate with.  But then again I have never lied to a man stating I had talked to his wife for hours not knowing there is no wife to talk to

      Customer Answer

      Date: 07/17/2025

      I have emailed your company without receiving a single reply on 2-12, 2-14, 3-20, 4-9, 6-30, 7-1, 7-15.   One of your managers stated that what your employee took a picture of was a missing screw.  So i submitted pictures of the broken fence support system. As identified in the pictures I have included here   The only way this could have been broken post your installation is one of your employees went over the fence instead of walking around the house and going thru the gate.   This is your damage completed.   As I have already stated I have your manager who called me recorded on audio tape stating and promising he would take care of this. And in fact it was his problem. Why your employee took a picture of a missing screw. Is beyond me. But I can tell you with a matter of fact. That some of your employees aren’t operating on a full deck of cards.  Similar to your employee who told me they spoke with my “wife” for a lengthy period on my property. Having no clue. I don’t have a wife. I have a husband. How did he talk to my wife. Why did he try to lie to my face about talking to my wife.  Not knowing I was recording the conversation. You need to handle this. You are at fault for this this was done by accident but it needs to be fixed.   And I will continue until it is done.  How do I submit this Audio recordings of your employees lying and your manager stating your company was wrong and admitting responsibility.  Are you really that hard up for 250$. Damage that you are responsible for. 

      you don’t answer emails dating back 6 months. But you reply to my bbb complaint writhing 12 hours.   Why does your company not answer emails from your customers.  Is that the kind of business you are running.  And why would you associate yourself with a company who can’t answer emails text calls    Doesn’t seem like a company I would associate with.  But then again I have never lied to a man stating I had talked to his wife for hours not knowing there is no wife to talk to

      Business Response

      Date: 07/21/2025

      Inspections found that the fence post is missing, and damages were unrelated to our installation as our install pictures show the fence post was present.  This matter is considered resolved

      Business Response

      Date: 07/21/2025

      Inspections found that the fence post is missing, and damages were unrelated to our installation as our install pictures show the fence post was present.  This matter is considered resolved

      Customer Answer

      Date: 07/21/2025

       I am rejecting this response because:
      Which inspections show the fence post is missing. The fence is attached to the house well it was. Before your crew ripped it off of the house.   Do you have a picture of this inspection indicating a post is missing.  Because you can clearly see that the fence post that you’re speaking of doesn’t exist.   Better back track real quick. The fence attaches to the house. Or it did before your crews ripped it off of the house which it was attached to. Where is this inspection where is documentation. Or are you the guy who tired to convince me you. Had spoken to my wife.  And the. Asked your cohorts what she looks like.  BIG BACK TRACK. You can see if you had examined the pictures I submitted to your company. Submitted to the better Business bureau  there is in fact. No posy. The fence connects directly to the house.  Well until your staff broke it   Come up with another lie.  Back track do what you do best. Lie to your customers give horrible customer service  and just lie to cover another lie. How about for once you take accountability and do the right thing.  You can afford to fix what you broke. And most people just admit to there wrong doings.   And fess up.  I haven’t had that experience with your company to date but you can be the person who takes this company from a **** **** to a company who fixes and is is accountable for their wrong doings.   

      Customer Answer

      Date: 07/21/2025

       I am rejecting this response because:
      Which inspections show the fence post is missing. The fence is attached to the house well it was. Before your crew ripped it off of the house.   Do you have a picture of this inspection indicating a post is missing.  Because you can clearly see that the fence post that you’re speaking of doesn’t exist.   Better back track real quick. The fence attaches to the house. Or it did before your crews ripped it off of the house which it was attached to. Where is this inspection where is documentation. Or are you the guy who tired to convince me you. Had spoken to my wife.  And the. Asked your cohorts what she looks like.  BIG BACK TRACK. You can see if you had examined the pictures I submitted to your company. Submitted to the better Business bureau  there is in fact. No posy. The fence connects directly to the house.  Well until your staff broke it   Come up with another lie.  Back track do what you do best. Lie to your customers give horrible customer service  and just lie to cover another lie. How about for once you take accountability and do the right thing.  You can afford to fix what you broke. And most people just admit to there wrong doings.   And fess up.  I haven’t had that experience with your company to date but you can be the person who takes this company from a **** **** to a company who fixes and is is accountable for their wrong doings.   

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 24th my husband and I talked with **** ******** of LeafFilter. We wanted to get new gutters installed on our home and garage. We paid Leaf filter $16.915.00 for the job which was not done to our satisfaction. On June 28th the gutters were supposed to be installed. We're not sure of what was actually done. So, on June 30th I called expressing our disappointment. I was told by **** ******** that he would email me the pictures, but he didn't. I called and spoke with **** *****. She assured me that she would send the field manager out the next day. At the time he was to come I got a call saying that he couldn't make it. To our surprise the next day someone came out. He took pictures of the gutters and emailed us some pictures. He expressed his concern for us. Then gave me the name of ** *******. When I emailed Mr. *******, he was very rude to me. Letting me know pretty much that he was not going review our complaint, like case closed. We were asking to see the exact measurements and how much each item cost. The discounts that we were supposed to receive didn't add up. The advertisement said 75% off installation and an additional $250.00 off. Also, senior discounts because we paid in full. Mr. ******* was more upset that I had access to his email address than our complaint. He expressed that he was on vacation with his wife and children. I understand that we signed a contract, but shouldn't we get what we paid for. We're not asking for nothing more or nothing less. I have the email that was sent to me showing his lack of compassion for us. $16.915.00 is an awful lot of money to not at least show us that the work was done and done professionally. We feel that we were taken advantage of. Our request is that you look into LeafFilter to see if they honored their part of our agreement. We ask that you help us to feel whole again. We look forward to hearing from you soon. Our contract number is *****. Phone **** *** ****** 
      Thanking You in advance,

      ****** ** ******

      Business Response

      Date: 07/16/2025

      Leaf Home does not produce itemized billing statements as we work by contract.  Customer's request for refund has been deemed unwarranted 

      Customer Answer

      Date: 07/17/2025

       I am rejecting this response because:
      For a purchase of this size should not be said that we should just be satisfied. because they don't give itemized statements.  What are they trying to hide. This should be looked into further.

      ****** **  ****** 

       

       

       

       


    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had Leaf Filter's gutter protection filters installed on our house in 2021. The company said that they would provide a guaranteed lifetime warranty that the gutters would not clog. We had debris build up in the valleys of our roof over the past couple of years. I called Leaf Filter to tell them that our gutters were clogging behind the rain diffusers that they installed. They said that we would have to pay to have someone come out and clean out the debris. I told them that they warranted that the gutters would not clog. They said that their warranty only covers the "inside" of the gutters and not any debris build up on top of the filter. 

      When they say no clog, I understand that to mean both above the filter as well as in the gutter itself. I believe they are being deceptive when they say that you will never have to clean your gutters again. They need to clarify this to say that they only warrant the inside of the gutter and not any build up of debris on top of the filter. 

      I have emailed Leaf Filter with my complaint and have not heard anything back from them. 

      That is why I am reaching out to the BBB. Leaf Filter needs to clarify their marketing material to specify that they only stand behind their product filtering out debris from the gutter and not any build up on top. 
      Regards, 
      **** **********

      Business Response

      Date: 07/16/2025

      Thank you for the feedback.  System is working as intended.  We removed the splashguards on 6/26/25 per customer's request.  

      Customer Answer

      Date: 07/17/2025

       I am rejecting this response because:


      Leaf Filter advertises that you will never have to clean your gutter again. I believe this is false advertising and should be changed. They should only say that their filters keep the inside of your gutters clear. They should let people know that debris on top of their gutter filters is not covered under their warranty. 


      Removing the diffusers only removed the "dam" that is supposed to channel the water off of a valley to the gutter. Build up occurs over time as water moves debris towards the gutter. If you have trees that dump leaves or seeds on top of your roof, they will eventually wash down the roof towards the gutter. 


      Leaf Filter is not designed to handle debris on top of their filter system. Gutter Helmet might be a better system to keep debris from building up over the Leaf Filter system. 


      Leaf Filter has my contact information and has not bothered to reach out to me. If they valued their customer, they would have reached out to me directly when I sent them an email informing them of my issue. 


      They failed on two fronts:
      1. Contacting me directly 
      2. Not addressing their issue with debris backup. 


      Thanks for your help. I'm very impressed with BBB and your process timeliness!
      **** **********
    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 3rd I hired Leaf Filter to replace my gutters and install wire mesh system. When they first arrived, it was pouring rain, and he said he will come back (***** Job Manager). They return around 3:30 pm and started. First off, they came in like a tornado. Instead of asking if I could move my car from the driveway, they decided to walk through on my neighbor's side and damaged all the shells they had put down on the grounds. They dragged dirt and leaves all to their side. They used their garbage cans as a work bench. Then instead of placing plastic on the ground to catch the debris, they dumped it all on the grounds. Years of smelly leaves and growth all dumped. I have attached the photos. Then the gutters should have included the stainless-steel mesh on top of the gutter system, and it was not installed. I called and spoke with ******, and he said it was not included. I said it should have been. He said that is a problem for the sales manager. I refuse to clean up the mess they left me. I want the stainless-steel mesh installed like it was supposed to have been and I want some money back for all this stress.

      Business Response

      Date: 07/17/2025

      Service was completed and all debris was cleaned up.  Customer purchased new gutters only per contract.  Leaf Filter is willing and able to provide filters for the gutters at a reduced price. 

      Customer Answer

      Date: 07/17/2025

      This is not an acceptable answer. Yes, the debris was cleaned up and I am happy with that. The stainless-steel mesh was supposed to be part of the installment. When I first contacted this company I had issues with the salesperson, He was the pushiest salesperson I have ever met. He was like stalking me in away. He came back to my house 3 times and called me 2 times for me to fill out an application for their financing on the same day, but I had ***** several times I had a loan in place already. ***** the manager had given me a discount due to the situation. The communication between the departments is really bad. When I spoke to someone, they didn't mention the wire mesh, but I immediately contacted the manager and said I wanted the mesh as well and he said he would include it. After installation I had climbed up on the roof and I noticed it was not installed. I sent a text to *****, and he said "It's not installed? Definitely call the service number immediately. Give them your job number." His exact words. Now they are saying it wasn't part of the deal. I am not sure what is going to happen, but I am not paying another dime for this job. I had companies come and do their work with no issues. Everything they said that was going to be done was done. None of that was not included ****. They communicated with me and if there were any changes they told me. I don't care what business you are in, keeping your word as a company is very important. It shows that you are trustworthy and from the beginning I had a feeling this was going to happen, and I wish I went with my gut feelings. The reason why I chose Leaf Filter is because of the gutter system. No one had ever discussed the different levels the system has. I wanted the gutters replaced and the wire mesh. I know what I asked for and I know what I was told. I am tired of these companies taking advantage of me. I have waited a long time to start getting this work done. I was left this house by my mom when she passed away and I had promised her I would get it fixed up and keep on her legacy. She had been ripped off so many times that she had given up trying to make more repairs. She paid a company $7,000 to repair her roof and he made it worse. He didn't take responsibility and left for ****. For months and months, I tried to reach him. My mom passed away of heart failure due to the stress and I refuse to have that happen to me. I hope and pray we can come to a conclusion on this matter. I have too much going on to be going back and forth on he said, she said ****. I know what I wanted and asked for. All I know is that I will not pay another penny. With all the **** I went through on this job. Thank God the other jobs were peaceful.
    • Initial Complaint

      Date:07/13/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 5/21/2025 Amount Paid: $10,500 The sales practices used were misleading. I am an elderly person on hospice care and bedridden, so I must rely entirely on what sales representatives tell me. ****** *********, a salesperson from LeafFilter, came to my house to give me a quote for installing gutters. I understood from him that I would receive gutters with four downspouts on my home and four on my barn. However, the contract provided to me was very vague.After the work was completed, I discovered they installed six downspouts on the barn and only two on the house. The poor placement and misleading sales practices have left me extremely disappointed and feeling taken advantage of at a very vulnerable time in my life.I am seeking to have LeafFilter correct the installation to match what was promised: four downspouts on the barn and four on the house, or add two to my ******** make matters worse, the installers tried to get my daughter to sign paperwork stating that the job was completed and satisfactory, even though they had run out of gutter materials for the barn and had to return the next day to finish the work. This paperwork included a warranty certificate. The paperwork was supposed to be provided the next day once the job was fully completed, but it was never returned for signature.

      Customer Answer

      Date: 07/17/2025

      7/17/2025 I would like to express my appreciation for the way Leaffilter handled my complaint. They exceeded my expectations in addressing the issue and took all the necessary steps to resolve the situation to my satisfaction.

      Business Response

      Date: 07/17/2025

      Service was completed and this matter has been resolved 

      Customer Answer

      Date: 07/18/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      7/17/2025 I would like to express my appreciation for the way Leaffilter handled my complaint. They exceeded my expectations in addressing the issue and took all the necessary steps to resolve the situation to my satisfaction.

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Job# ********
      Date of Sale: September 29, 2020
      Amount paid: $12,674.00
      Contract States: Lifetime Warranty and Money back No Clog guarantee.

      The gutters stay clogged, they have been called to clean and service once before where water was pouring down my deck in buckets. Technician came out and said it wasn't installed correctly and put a piece of plastic up... which didn't help. Now everywhere is clogged and the gutters are so heavy they are pulling the facia off my house.

      The technician who came out Wednesday (7/9) agreed they were installed incorrectly. When contacted by the "local" office the person he agreed to come out (7/10) to look for himself. He was extremely rude and stated he would see if it was a gutter issue or a house issue. When advised Leaf Gutter guarantees no clogged gutters, his response was "I'm not in charge of advertising? and he never showed and never called.

      I would like to see the gutters fixed and any damage repaired, as long as they work as advertised and warrantied. If not, fully refund my money and take them away.

      Business Response

      Date: 07/15/2025

      Service is scheduled for 7/16/25 with arrival from 12 PM to 5 PM

      Customer Answer

      Date: 07/15/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      After a lengthy discussion with **** ****** today, I feel he has gone above and beyond to find a resolution to the issues I’ve experienced. I don’t feel the problem was the fault of the installation or service team. I will happily be using their services in the future to ensure my system operates as expected with regular maintenance.

      Thank you,
      ***** *****

       

    • Initial Complaint

      Date:07/11/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 7/11/2025 Leaf Fitter mailed a postcard addressed to my family surname and postal address. These details were never given by my family to Leaf Fitter and we wish no further contact from Leaf Fitter.

      Business Response

      Date: 07/14/2025

      Leaf Filter will remove customer from mailings.  This process can take up to 30 days to complete

      Customer Answer

      Date: 07/15/2025

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To stand by there warranty, not coming back to finish the job giving me the run around, make a appointment and not show up, does not call to say they are not coming, waited for 3 days no call

      Business Response

      Date: 07/22/2025

      Service was completed on 7/19/25 

      Customer Answer

      Date: 07/23/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      [[BBB TRANSCRIPTION VIA EMAIL FROM CONSUMER ON 7/23/2025]]



      Leaffilter finished the job on 7/19/2025.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.