Reviews

This profile includes reviews for Fast Response Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fast Response Heating & Cooling has 5 locations, listed below.

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  Fast Response Heating & Cooling

  3739 Broadway Ste C Grove City, OH 43123-2269

  
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  Fast Response Heating & Cooling

  3739 Broadway Grove City, OH 43123

  
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  Fast Response Heating & Cooling

  2108 Plantside Dr Louisville, KY 40299-1933

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  Fast Response Heating & Cooling

  3160 E Kemper Rd Unit B Cincinnati, OH 45241

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  Fast Response Heating and Cooling

  905 N Interstate 45 Service Road Wilmer, TX 75172

  

Review Details

• Review fromDavid W

  Date: 05/19/2023

  1 star
  I was referred by ******** **** ****** and they need to stop referring this company!!! Two gentleman came out to see the problem with my A/C. A damaged coil that was leaking Freon. I was quoted an amount of $1,380. Then I was texted a link to pay which is another thousand increase. I have to go this amount because *** would not assign me to someone else and we have animals. THEY HAD BETTER come up with the ordered parts timely and fix my air or I will be dropping them or taking them to court.

• Review fromjan m

  Date: 05/15/2023

  1 star
  I paid $89.00 and Mark at Fast Response came out to do a clean & check on A/C and he told me it had damaged coil and freon down 2 lbs (maybe a leak) he could put freon in for $240.00 but would not clean it till I paid to get service!
  We had warranty company send out a second company for a second opinion (which we paid another $100 for) and the second company said there was nothing wrong with our A/C (it did not need freon and there was no damage) it just need a cleaning!
  Fast Response & Mark are liar's and that if fraud - fast response sent that fraudulent report into our warranty company and we had to pay extra $100 to get second company sent out to give us the second opinion and the A/C - and it stated nothing wrong just need to be cleaned! A day and a half off work and hours on the phone & stress and all that they had to do was clean it in the first place.. I am also reporting them to the state of Ohio gov. office as a business who tries to scam people with fraudulent reports.

• Review fromMatt A

  Date: 02/02/2023

  1 star
  Unfortunately, my home warranty company sent Fast Response Heating & Cooling to my home for a service call on my heat pump/electric furnace. I was greeted at my door by 2 men who seemed unprepared needing correct information on why they had been dispatched to my home. Both men smelled like an ashtray; the odor was so foul when they left I had to light candles and use air freshener spray throughout my home. They provided me with false information on how the emergency heat function on my system should worked. They told me emergency heat was more efficient when the outside temperature was below 40* Fahrenheit. The research I had completed myself before contradicted that. After they left my home, I contacted 5 other companies in my area. I asked general questions based on how my heating system was performing, and the information Fast Response provided me. All 5 companies told me that information needed to be corrected and offered a free 2nd opinion or a service call for a much lower price than the $100 fee my warranty company charged me. I reached out to Fast Response for 3 days and am still waiting to hear back from someone. I woke up this morning after filing a complaint with the warranty company yesterday to an auto-generated email from a virtual assistant from Fast Response apologizing for my experience and offering to return with a different crew to evaluate my system. I will not be having them return, they are not welcome in my home, and I would highly recommend no one use them as a service for HVAC. After seeing other reviews online on how they use used parts for repairs and provide false information to others, this company should be out of business, and any Home Warranty Company should fire them from contract work. If I could give a 0 Star or a negative star, I would. Please spend your money with another company and do your research. I'm waiting on them to submit a report to the warranty company so I can get a second opinion and get my system resolved. BAD BAD

• Review fromLarry H

  Date: 10/24/2022

  1 star
  ABSOLUTELY THE WORST. Our home warranty co. Sent them to service our ac and furnace. The tech told us both needed replace due a split in ac coil which caused ice build up which ran down on to heat unit causing a crack and damage to ignition system. Tech as all of there techs was great. He promised to have a quote sent over.However, after a week no quote. I called and was referred to a sales person who sent a vague 4 line email with price. He under quoted btu by 50%. Called to ask why, since he had never been he checked a different house on zillo and assumed we had 900 sq'. We have about **** on first floor and basement of equal size and a 75k btu furnace. Asked him to require and send an actual detailed quote not a 4 line value email. I also asked him to quote upgrades which I would pay for. 3 email 4 line quotes later and a few calls to him, I called and asked for the company manager. Explained situation to him and what sales guy verbally quoted was included in his quote. Manager said only part of the system replacement was covered. Long story short he kept pushing me to bypass warranty company and only buy directly from his company. That was a total of 3 weeks and still no new unit. I have since worked with a bbb a++ rated company with great bbb reviews.SO BEWARE OF THIS COMPANY.

• Review fromNaomi M

  Date: 10/24/2022

  1 star
  ************ In April 2022 My home warranty company, American Home Shield, had a technician come out to assess my furnace. I'd had another company assess it prior to this who recommended a new furnace. Fast Response was the contracted company with AHS who stated it just needed a new part. Low and behold, the furnace as of today, October 24, 2022 still has not been repaired. I've made several calls to AHS and to Fast Response. (AHS review to be added as well). I have sold the home with the agreement that I will be responsible to get the furnace fixed--as Fast Response assured me they could fix it and the part would be available "in 2 weeks". However, that was in June and, again, this is not repaired. Since then, I've had someone from Fast Response tell me they don't even work on furnaces until the Fall, and again, every 2 wks, the "part will be in in 2 weeks". I am so angry with this company, I can't even stand hearing their name!! I've asked them to be up front with the home warranty company that they are unable to get the parts needed so that we could move forward in getting a working furnace. They refused to do so. The new owners of the home have had a week of freezing temperatures with no heat and all I get from anyone is "it'll be in in 2 weeks". Obviously, not. They have delayed and delayed and delayed this for no reason. If this would have been dealt with as I'd been asking all this time, a new furnace could have been installed--probably by Fast Response (although now I would not ever have them do any work)--so I am confused and angry that this has not moved forward. And, it's all because Fast Response keeps saying "2 weeks". RIDICULOUS!! I understand they will respond with they are at the mercy of the manufacturer. But, let's be real here. If you can't get the part, you can't fix it. It's been nearly 7 MONTHS. Stop!! And let's move forward....never would I recommend this company!!

• Review fromMike H

  Date: 10/18/2022

  1 star
  They dont keep their appointments. They dont keep you informed