Reviews

This profile includes reviews for Fast Response Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fast Response Heating & Cooling has 5 locations, listed below.

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  Fast Response Heating & Cooling

  3739 Broadway Ste C Grove City, OH 43123-2269

  
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  Fast Response Heating & Cooling

  3739 Broadway Grove City, OH 43123

  
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  Fast Response Heating & Cooling

  2108 Plantside Dr Louisville, KY 40299-1933

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  Fast Response Heating & Cooling

  3160 E Kemper Rd Unit B Cincinnati, OH 45241

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  Fast Response Heating and Cooling

  905 N Interstate 45 Service Road Wilmer, TX 75172

  

Review Details

• Review fromJoy D

  Date: 08/10/2025

  1 star
  This company is terrible!!! I have been without AC for over a month. Theyve had three technicians out here. Every time someone comes out here they tell me something different now they are charging me more money out-of-pocket. I was lied to and told it was the coil and then turned around and told that it was Freon. I dont believe this company. I think theyre liars and manipulators. Ive looked at the reviews and everyone seems to be saying the same thing. They want to put it off on the warranty company, which is a bunch of crap!! Sooo upset!

• Review fromCatherine H

  Date: 08/05/2025

  1 star
  I wish I could give a ZERO STAR. I had a FAST RESPONSE tech come to my home because my 3 ton AC unit was NOT cooling. I was told it could NOT be repaired as a repair if done would ONLY last a few days. The new 3 ton would cost $7k per the estimate. The technician went to my outside ***** and saw a rat so I gave him a broom to merely MOVE it. Un be known to me he proceeded to use my broom to very inhumanly beat the rat to death. I asked that he place the now ****** broken broom in the trash and dispose of the rat as well. Needless to say the rat was merely moved to the outside of my garage door and has been there for 6 days despite the office telling me it would be picked up. Please treat customers better if you want to remain in business.

• Review fromRae H

  Date: 07/18/2025

  1 star
  HORRIBLE! HORRIBLE! HORRIBLE! DO NOT USE THIS COMPANY FROM E ****** CINCININNATI ****!! YOU WILL BE DISAPPOINTED! I used this company with my home warranty. Called to have service on 6/16/2025 a technician came out on 6/20/2025 stated something was wrong with the ** and made recommendation Fast Response Heating & Cooling was able to get ** up and running, 2 days later the ** went back out. I called ***, they dispatched the company out again, I received the confirmation text of the date and NO ONE CALLED OR SHOWED. I called the company over 10 times, NO ONE PICKED UP THE PHONE. Residents finally had to go to a hotel during the heat wave of 90-degree and above. I called AHS to cancel the service on 6/30/2025 and reported no one called or showed up . I paid for another vendor to repair the **. On 7/1/2025 I get yet another confirmation from Fast Response Heating and Cooling that someone would be out. I called *** to make sure they did not since this was already handled by another vendor of which I had to pay out of pocket. I called and asked for a refund from AHS who told me the Fast Heating and Cooling stated they were out on 6/20/2025 and DID NOT FIND anything wrong! WAIT! So I paid AHS a service fee for NOTHING TO BE WRONG? With a follow up for someone to come back out. MAKE IT MAKE SENSE. So if you do not want to waist your money - Do not use this company! Plus, with the numerous amounts of complaints I have seen on BBB. NO THANKS!

• Review fromAdrian G

  Date: 04/24/2025

  1 star
  Seeking professional help for my approximately 15-month-old Minisplit inverter compressor system, I even visited their location beforehand to ensure they were comfortable working with this type of newer technology.Despite this, the technician who came to my home stated that ***************** were unreliable and suggested replacing it with a new traditional unit for a significant cost. This was in addition to their initial diagnosis of needing replacement electronic boards, quoted at a substantial price for parts and labor. The technician's invoice comments indicated "burned" boards due to a power surge which was untrue.Adding to the frustration, the unit is now running perfectly after another company identified and fixed a simple electrical line issue. This directly contradicts the initial diagnosis of major component failure. The claim of "burned" boards was clearly incorrect. Consequently, I was unnecessarily without air conditioning for two weeks because the actual problem should have been resolved during the initial visit.Based on the initial diagnosis, I ordered replacement electronic boards at a significant cost. These parts were entirely unnecessary, and I am now stuck with them, potentially facing return shipping fees.When I inquired about a "Diagnosis Invoice" to understand the issue and potentially utilize my warranty, the company was uncooperative, refusing to provide necessary information.The ***** contradiction between their diagnosis and the actual problem, the suggestion to replace a relatively new unit, the inaccurate notes on the invoice, the demonstrably false claim of "burned" boards, the unnecessary purchase of expensive parts, the two weeks without AC due to their error, the lack of cooperation regarding the diagnosis invoice, and subsequent communication attempts all point to a significantly flawed initial assessment and unsatisfactory service.

• Review fromMarjorie E

  Date: 03/07/2025

  5 stars
  **** and **** were awesome. Had a leaking issue in basement. They were second contractor to Ck for me. First contract was basement foundation company. That wasnt the problem so I thought maybe an HVAC issue. It wasnt, but these 2 guys checked other areas and found out the problem. They told me who to call and what to say. Im a 72 yr old widow. I love them! I even asked if they could be my adopted grandsons!!!! Plz call them if you need heating or cooling issues resolved

• Review fromStacey S

  Date: 03/03/2025

  5 stars
  Fast Response is fast, dependable, honest and was very affordable against all of the companies in my area. ******* was very professional, courteous and considerate of my floor with shoe covers. The install crew - ***** and **** came in installed my new efficient equipment and after 30 days my electric bills went down. Thank you for being so professional and responsive.

• Review fromJohn T

  Date: 03/03/2025

  5 stars
  Woah. I'm surprised with all these negative reviews. That absolutely does not reflect the experience I had with them over the weekend. The technician they sent out ***** I believe did an incredible job troubleshooting my furnace and explaining what the root issue was which ended up being a bad blower motor. Plenty of options were provided to me and he wasn't pushy at all. Trust me, I've used other companies that try to sell me a new furnace for something that was simple to fix. Anyways, I recommend them nonetheless and will happily be the first 5 star review lol

• Review fromLauren L

  Date: 03/01/2025

  5 stars
  Assigned to us from the home warranty they were fantastic! Would absolutely use them again

• Review fromAlex T

  Date: 02/21/2025

  1 star
  do not use this company for anything. We had them come out to check on our furnace and AC unit back in July 2024. We were told absolutely nothing was wrong with anything and we were in good shape. that they recommended doing a yearly maintenance so we signed up for that. In September 2024 they were to come out to look at our furnace for its service check up and instead of doing that they up sold us air ducts and had told us they were all ripped apart, rusting and needed replaced immediately. The person that came out in July did not mention this. Since they have completed the work, we have had nothing but issues my heating and cooling in my home is still horrible, not resolved at all. I had filed a customer complaint. The owner was to reach out to me. two weeks later he finally did then cut me off mid sentence and that hed look into it and figure it out and then hung up. the last time they had to come out to the house they said that the coil in my furnace was bad, well when they replaced my air ducts, they ripped half my furnace apart, so Im not sure how they didnt figure that out and if they were there for a maintenance check up on my furnace why didnt they tell me that to begin with and try and sell me a furnace and not air ducts. Very sketchy company would never use them ever again. I tell all my friends and family dont ever use them There is a more in-depth post on their Website on ******.

• Review fromMichelle M

  Date: 02/11/2025

  1 star
  Please do not use this company. Our home warranty contracted this company when our furnace went out we had a technician come out on January 25, 2025. He ordered a part for our furnace. Today is February 11 and we still have no parts. They said it will take 7to 10 business days. We are past the 10 business days. They have no idea where the part is. They have no tracking no nothing they tell us anything about the part. I called four days last week was told a technician would call you back or supervisor will call you back no one called me back. Ive called them every day. On February 10 I ordered my own part and it is arriving today February 11. So I called this morning to see if someone can come put it on tomorrow again the customer ********************** representative said Ill get with somebody and Ill call you back. Im pretty sure nobody will again call me back so I will call them again later this afternoon. This company is a JOKE , you can not talk to a tech only a customer ********************** person who knows nothing at all. I would give this company ZERO stars if I could. Just no communication, lack of respect for the customer..